UserVoice vs Brightidea

Zendesk Suite

Freshdesk

Planview IdeaPlace

Planbox Innovate

charles

HYPE Innovation

Compare UserVoice and Brightidea based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

Activity Dashboard

Activity Tracking

Activity/News Feed

Collaboration Tools

Customer Segmentation

Customizable Branding

Customizable Fields

Dashboard

Data Import/Export

Data Visualization

Discussions/Forums

Email Management

Engagement Tracking

Feedback Management

Gantt/Timeline View

Idea Management

Idea Ranking

Ideation

Knowledge Base Management

Mind Maps

Mobile Access

Multi-Channel Data Collection

Negative Feedback Management

Polls/Voting

Prioritization

Product Data Management

Product Roadmapping

Project Management

Real-Time Analytics

Requirements Management

Self Service Portal

Status Tracking

Survey/Poll Management

Surveys & Feedback

Visual Analytics

Widgets

Workflow Management

UserVoice

Android

Web-based

iPad

iPhone

Senior Product Owner

I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Consultant

We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.

UserVoice does everything it needs to, with a fantastic user experience on top.

Product Manager

UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use.

Director of Operations

Ticketing system that is easy to setup. Vendor is great at providing interesting insights into support industry.

UserVoice is great for logging our customer support inquiries. Searching for tickets is easy and their support team is excellent if you have any questions or problems.

By using smart tools like this we've been able to scale the support side of our business beautifully. Our customer base grows at more than twice the rate our support levels do.

IT Manager

Very user friendly and easy workflow. Metrics about response time are great along with canned responses.

Director Product Development

Uservoice has a great api that makes it easy to add custom components to your app or web pages and makes it easy for users to provide feedback.

Director of Sales

The lack of the feature where a user can select his or her language, and automatically have the Knowledge Base switch to that language, is anathema to an SaaS business looking to scale globally.

At Exec we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff) and was reasonably priced.

Founder

Super easy to integrate support ticket system in any web app.

Curriculum Coordinator

Gives us almost everything we need for a great price.

Sometimes it's hard to navigate in so many coloured numbers on the screen.

Unsure how to implement SLWs into UV workflow.

For those uninitiated, it might be difficult to set up an initial survey.

UserVoice screenshot

Large Enterprises

Mid Size Business

Small Business

Planview Spigit is the #1 idea management software for crowdsourcing ideas for enterprise innovation. Increase employee engagement, streamline processes, and more.

HYPE Innovation is a cloud-based innovation management solution which helps small to midsize firms manage the complete innovation life cycle. The platform facilitates brainstorming, collaboration, project tracking, front-end portfolio management, evaluation and implementation.

Planbox is an innovation management platform to seek, develop and manage ideas, feedback & suggestions from employees, customers and suppliers.

Brightidea is the enterprise leader in idea & innovation management software and helps organizations successfully start or scale up their innovation programs.

Alerts/Notifications

Approval Workflow

Archiving & Retention

Brainstorming

Chat/Messaging

Commenting/Notes

Communication Management

Configurable Workflow

Contact Management

Content Management

Crowdsourcing

Customizable Templates

Data Security

Document Management

Document Storage

Drag & Drop

Evaluation Management

Gamification

Innovation Management

Portfolio Management

Progress Tracking

Project Planning

Project Templates

Project Tracking

Project Workflow

Projections

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Updates

Reporting & Statistics

Role-Based Permissions

Search/Filter

Single Sign On

SSL Security

Strategic Planning

Tagging

Task Management

Task Progress Tracking

Template Management

Third-Party Integrations

Trend Analysis

Version Control

Whiteboard

Brightidea

Communications Analyst

Great training sessions, flexible to our needs and great customer support. Only great things to say about this company.

Content Strategist

I love that our organization uses this software as a tool for us to submit innovative ideas to improve our experiences and processes.

Enterprise Architecture

Their onboarding team was great in explaining how everything worked. Plus the ability to save the webexes for future use helped a lot.

Innovation Process Specialist 

There was also a way to incentive ideas with the build in "reward and recognition" system that was really well liked by our employees.

Solutions Architect

There are tangible benefits to the Ideation process and Bright Idea goes a long way in helping us receive those benefits.

Technology Team Leader

Has a lot of customizable features that are pretty easy to customize and use, the API is pretty robust and can be used to do whatever you want that the UI doesn't support.

Manager

You can make it as advanced, simple, or personally branded as you need. I also greatly enjoyed and appreciate the BI support.

Head of Innovation & Technology

Improved safety, increase quality, cost reduction initiatives.

Lack of mobile app development, slow development of product enhancements, lack of local (i.e. outside of USA) hosting options to reduce latency.

We were able to save tens of millions of dollars in cost avoidance due to the creative and impactful ideas that were submitted by employees all around the company.

Innovation Specialist

This software has a nice user interface and a variety of different apps to customize your innovation management program.

Amazing API library that allows both to integrate new functionalities as well as other third party systems.

Innovation Program Manager

The customer support from the team has been great.

Marketing BLP

One issue we ran into was the inability to backdate projects.

Makerspace and Open Innovation Manager

It is easy to use as an administrator. We use it in our organization for a few different functions, including as a platform to crowd source innovation ideas from our employees.

Head of business performance

Platform is very intuitive, user/mobile friendly.

The inability for Boolean logic in the rules engine is somewhat annoying but manageable.

New Technologies Analyst

Functionality is limited in areas such as socialization and financials. Though the BrightIdea team is very open to hearing product enhancements and is frequently updating the software.

UserVoice vs Brightidea Comparison (2026)

UserVoice

Brightidea

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives