UserVoice Pricing, Features, Reviews & Comparison of Alternatives

UserVoice

Build better products with intelligent product feedback

4.23/5 (64 reviews)

UserVoice overview

What is UserVoice?

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

Users can prioritize feature requests and build a data-driven product roadmap, as well as combine quantitative customer data with qualitative product feedback to make informed roadmap decisions. Strengthen the understanding of customer needs and better evaluate the potential impact of product features with the ability to segment product feedback. Compare potential features using traits like customer spend, NPS, or custom segmentation metrics, and keep planning and roadmap meetings focused on real data.

Analyze, compare, and test product ideas with UserVoice’s advanced analytics tools. Capture product feedback from users, customers, and internal teams. Identify trending feature ideas and understand the urgency and significance of product requests and see what’s gaining popularity and what’s no longer relevant. Turn large quantities of customer feedback into meaningful product insights.

Capture feedback from customers, no matter where they are by making it easy for users to share product feedback while capturing their input in a format that’s useful for the organization. UserVoice captures feedback through multiple channels and routes it back to a single, comprehensive database. Regardless of where feedback comes from, UserVoice aggregates it in a single centralized location in order to quickly find trends to drive roadmap decisions.
uservoice.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
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UserVoice reviews

Value for money
Features
Ease of use
Customer support
  3.7
  3.7
  4.2
  4.0
Jessica Meadows Rich

Gives us almost everything we need for a great price

Used daily for 2+ years
Reviewed 2018-11-23
Review Source: Capterra

UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

Pros
We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

Cons
On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Megan Higgins

We and our clients love UserVoice, big improvement to feedback loop & transparency!

Used daily for 1-2 years
Reviewed 2019-03-06
Review Source: Capterra

Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

Pros
The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

Cons
The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Ching-Mei Chen

Using Uservoice as our app's main ticketing service since 2011.

Reviewed 2015-12-03
Review Source: Software Advice

Pros
Canned responses that can easily be turned into public FAQ responses and Instant Answers.

Cons
It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :(

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ekaterina Tyukina

It's time to leverage your product management

Used daily for 2+ years
Reviewed 2019-03-08
Review Source: Capterra

We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights.

Pros
UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication. I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

Cons
Sometimes it's hard to navigate in so many coloured numbers on the screen.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jean-Philippe Beaulieu

Great feedback/suggestion/feature request forums!

Used daily for 1-2 years
Reviewed 2019-05-28
Review Source: Capterra

With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready.

Pros
The forum moderation options are crucial for feature request/suggestion forums and with UserVoice, they are all there and simple to use. Also we use the widget to gather user feedback directly in our tools.

Cons
You need to know how to code CSS and HTML if you want to customize the forums.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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UserVoice pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact UserVoice for detailed pricing information.

UserVoice features

API
Activity Dashboard
Activity Tracking
Collaboration Tools
Customizable Branding

Access Control (244 other apps)
Automatic Notifications (192 other apps)
Chat (168 other apps)
Collaborative Workspace (240 other apps)
Commenting (209 other apps)
Document Management (225 other apps)
Document Storage (241 other apps)
Drag & Drop Interface (185 other apps)
File Management (157 other apps)
Permission Management (208 other apps)
Projections (152 other apps)
Reporting & Statistics (156 other apps)
Search Functionality (283 other apps)
Third Party Integration (254 other apps)
Workflow Management (158 other apps)

Videos and tutorials

Additional information for UserVoice

Key features of UserVoice

  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Embeddable widgets
  • iOS & Android SDKs
  • User Analytics
  • Feedback Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation
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Benefits

Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat.

Transform product feedback into intelligent data to drive product strategy.

Embed a UserVoice widget, or mobile SDK into the app for a comprehensive solution for anything users can throw at you.

Scale product feedback effortlessly. Stay on top of churn.