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UserVoice Logo

UserVoice

4.3
(70)

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Build better products with intelligent product feedback

(15)

UserVoice Pricing, Features, Reviews and Alternatives

UserVoice FAQs

Q. What type of pricing plans does UserVoice offer?

UserVoice has the following pricing plans:
Free Trial: Available

These products have better value for money


Q. Who are the typical users of UserVoice?

UserVoice has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does UserVoice support?

UserVoice supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does UserVoice support mobile devices?

UserVoice supports the following devices:
Android, iPad, iPhone


Q. Does UserVoice offer an API?

Yes, UserVoice has an API available for use.


Q. What other apps does UserVoice integrate with?

UserVoice integrates with the following applications:
Microsoft Visual Studio, Tray.io, Jira, Zapier, Salesforce Sales Cloud, Fivetran, Stitch Labs, SurveyMonkey, Zendesk Suite


Q. What level of support does UserVoice offer?

UserVoice offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk

UserVoice product overview

What is UserVoice?

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

Key benefits of using UserVoice

  • Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat.

  • Transform product feedback into intelligent data to drive product strategy.

  • Embed a UserVoice widget, or mobile SDK into the app for a comprehensive solution for anything users can throw at you.

  • Scale product feedback effortlessly. Stay on top of churn.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk

    Training options

    Videos

    Not sure about UserVoice? Compare it with a popular alternative

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    Starting from

    59

    /user

    Per month

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    UserVoice pricing information

    Value for money

    3.8

    /5

    70

    Starting from

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    Pricing options

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    Subscription
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    Value for money contenders

    UserVoice features

    Functionality

    3.8

    /5

    70

    Total features

    38

    10 categories

    Most valued features by users

    Collaboration Tools
    Activity Dashboard
    API
    Data Import/Export
    Customizable Branding
    Workflow Management
    Activity Tracking
    Mobile Access

    Functionality contenders

    UserVoice users reviews

    Overall Rating

    4.3

    /5

    70

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.64/10
    Rating distribution

    5

    4

    3

    2

    1

    38

    21

    8

    1

    2

    Pros
    I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.
    When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
    Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.
    Cons
    We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
    The lack of the feature where a user can select his or her language, and automatically have the Knowledge Base switch to that language, is anathema to an SaaS business looking to scale globally.
    When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface.

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