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UserVoice

Build better products with intelligent product feedback

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UserVoice Pricing, Features, Reviews and Alternatives

UserVoice product overview

What is UserVoice?

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

Key benefits of using UserVoice

  • Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat.

  • Transform product feedback into intelligent data to drive product strategy.

  • Embed a UserVoice widget, or mobile SDK into the app for a comprehensive solution for anything users can throw at you.

  • Scale product feedback effortlessly. Stay on top of churn.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk

    Training options

    Videos

    UserVoice pricing information

    Value for money

    3.7

    /5

    64

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    UserVoice features

    Functionality

    3.7

    /5

    64
    Total Features41 10 categories

    Most valued features by users

    Collaboration Tools
    API
    Activity Dashboard
    Customizable Branding
    Mobile Access
    Workflow Management
    Data Import/Export
    Widgets

    Functionality contenders

    UserVoice users reviews

    Overall rating

    4.2

    /5

    64

    Positive reviews

    83%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.56/10
    Rating distribution

    5

    4

    3

    2

    1

    35

    18

    8

    1

    2

    Pros
    I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

    ET

    Ekaterina T.

    When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

    RR

    Ranvir R.

    Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

    Evan H.

    Cons
    We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.

    NA

    Neesa A.

    The lack of the feature where a user can select his or her language, and automatically have the Knowledge Base switch to that language, is anathema to an SaaS business looking to scale globally.

    NT

    Nick T.

    When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface.

    CM

    Ching-Mei C.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Gives us almost everything we need for a great price

    Reviewed 3 years ago

    UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

    Pros

    We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

    Cons

    On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We and our clients love UserVoice, big improvement to feedback loop & transparency!

    Reviewed 3 years ago

    Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

    Pros

    The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

    Cons

    The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Using Uservoice as our app's main ticketing service since 2011.

    Reviewed 6 years ago
    Pros

    Canned responses that can easily be turned into public FAQ responses and Instant Answers.

    Cons

    It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :(

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    It's time to leverage your product management

    Reviewed 3 years ago

    We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights.

    Pros

    UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication. I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

    Cons

    Sometimes it's hard to navigate in so many coloured numbers on the screen.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great feedback/suggestion/feature request forums!

    Reviewed 2 years ago

    With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready.

    Pros

    The forum moderation options are crucial for feature request/suggestion forums and with UserVoice, they are all there and simple to use. Also we use the widget to gather user feedback directly in our tools.

    Cons

    You need to know how to code CSS and HTML if you want to customize the forums.

    UserVoice FAQs and common questions

    UserVoice has the following pricing plans:
    Free Trial: Available


    UserVoice has the following typical customers:
    Large Enterprises, Mid Size Business


    UserVoice supports the following languages:
    Czech, Chinese (Traditional), French, Korean, Irish, Turkish, Finnish, Norwegian (Bokmal), Dutch, German, Hungarian, English, Danish, Portuguese, Japanese, Thai, Polish, Italian, Arabic, Hebrew, Russian, Swedish, Spanish, Ukrainian, Indonesian, Chinese (Simplified)


    UserVoice supports the following devices:
    Android


    Yes, UserVoice has an API available for use.


    UserVoice integrates with the following applications:
    Microsoft Visual Studio, Tray.io, Jira, Zapier, Salesforce Sales Cloud, Fivetran, Stitch Labs, SurveyMonkey, Zendesk


    UserVoice offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk

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