UserVoice Pricing, Features, Reviews & Comparison of Alternatives

UserVoice

Build better products with intelligent product feedback

4.17/5 (50 reviews)

UserVoice overview

What is UserVoice?

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

Users can prioritize feature requests and build a data-driven product roadmap, as well as combine quantitative customer data with qualitative product feedback to make informed roadmap decisions. Strengthen the understanding of customer needs and better evaluate the potential impact of product features with the ability to segment product feedback. Compare potential features using traits like customer spend, NPS, or custom segmentation metrics, and keep planning and roadmap meetings focused on real data.

Analyze, compare, and test product ideas with UserVoice’s advanced analytics tools. Capture product feedback from users, customers, and internal teams. Identify trending feature ideas and understand the urgency and significance of product requests and see what’s gaining popularity and what’s no longer relevant. Turn large quantities of customer feedback into meaningful product insights.

Capture feedback from customers, no matter where they are by making it easy for users to share product feedback while capturing their input in a format that’s useful for the organization. UserVoice captures feedback through multiple channels and routes it back to a single, comprehensive database. Regardless of where feedback comes from, UserVoice aggregates it in a single centralized location in order to quickly find trends to drive roadmap decisions.
uservoice.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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UserVoice reviews

Value for money
Features
Ease of use
Customer support
  3.5
  3.6
  4.0
  3.9
Jessica Meadows Rich

Gives us almost everything we need for a great price

Used daily for 2+ years
Reviewed 2018-11-23
Review Source: Capterra

UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

Pros
We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

Cons
On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Morgan Willowgate

Great Help Desk Software with a few Quirks

Used daily for 2+ years
Reviewed 2018-08-21
Review Source: Software Advice

Pros
Easy to use and the interface is somewhat intuitive. Works great for startups and smaller companies as this is the size of the company I am in. Support seems responsive and quick at fixing any problems.

Cons
Sometimes a clunky interface with glitches which are not fixed quickly. Could work on their mobile UX for better ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lauren King

Good for what it is...

Used daily for 2+ years
Reviewed 2019-05-07
Review Source: Capterra

We have been using UV for 3 years and it has been working for us for the most part. We recently wanted to add another brand and they were unable to support that so we had to look into migrating to another provider.

Pros
The platform is a little outdated but it is easy to use.

Cons
They do not offer muliple brands and do not have an app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Adam Feber

UserVoice keeps feature requests prioritized and organized!

Reviewed 2015-12-28
Review Source: Software Advice

Pros
UserVoice does a great job at tracking feature requests and allowing customers to "up-vote" existing requests. Listening to ever customer becomes a slippery slope and can distract your team from the product roadmap and ultimate vision. By allowing customers to see if their requests already exist and "up-vote," your team can clearly see features that will benefit the masses - these are the request to seriously consider. UserVoice helps automate and streamline this process.

Cons
When I think of UserVoice, nothing negative comes to mind. It just works how it is intended to work :)

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Nick Timmons

Great Support Portal, but Not Quite Enough

Reviewed 2015-03-10
Review Source: Software Advice

Pros
UserVoice is a great and simple system to use for Customer Support. I run Support at my SaaS company, Personify. It's been a fantastic way to ensure that we give our users World-Class support, and help, as they get up and running with our Products.

Cons
We ended up moving to Desk.com for our next generation of products, for the simple but powerful reason that they offer better multilingual support.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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UserVoice pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact UserVoice for detailed pricing information.

UserVoice features

API
Activity Dashboard
Activity Tracking
Collaboration Tools
Customizable Branding

Access Control (184 other apps)
Automatic Notifications (157 other apps)
Calendar Management (107 other apps)
Chat (137 other apps)
Collaborative Workspace (174 other apps)
Commenting (167 other apps)
Document Management (140 other apps)
Document Storage (169 other apps)
Drag & Drop Interface (144 other apps)
File Management (121 other apps)
Permission Management (167 other apps)
Projections (123 other apps)
SSL Security (119 other apps)
Search Functionality (217 other apps)
Third Party Integration (163 other apps)

Additional information for UserVoice

Key features of UserVoice

  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Embeddable widgets
  • iOS & Android SDKs
  • User Analytics
  • Feedback Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation
View All Features

Benefits

Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat.

Transform product feedback into intelligent data to drive product strategy.

Embed a UserVoice widget, or mobile SDK into the app for a comprehensive solution for anything users can throw at you.

Scale product feedback effortlessly. Stay on top of churn.