UserVoice vs Canny

monday.com

Zendesk Suite

Freshdesk

Nolt

charles

Zeda.io

Compare UserVoice and Canny based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Bitrix24

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Feedbear

FeedBear helps companies collect customer feedback, manage customer satisfaction scores, and communicate with their customers at scale.

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

Activity Dashboard

Activity/News Feed

Activity Tracking

Collaboration Tools

Customer Segmentation

Customizable Branding

Customizable Fields

Dashboard

Data Import/Export

Data Visualization

Discussions/Forums

Email Management

Engagement Tracking

Feedback Management

Gantt/Timeline View

Idea Management

Idea Ranking

Ideation

Knowledge Base Management

Mind Maps

Mobile Access

Multi-Channel Data Collection

Negative Feedback Management

Polls/Voting

Prioritization

Product Data Management

Product Roadmapping

Project Management

Real-Time Analytics

Requirements Management

Self Service Portal

Status Tracking

Survey/Poll Management

Surveys & Feedback

Visual Analytics

Widgets

Workflow Management

UserVoice

Web-based

Android

iPad

iPhone

Basic

UX Designer

It is easy to manage the ideas, respond to users, and send messages.

Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay.

We currently use the Knowledge Base, the Idea Dashboard, and the Support tickets system.

The knowledge board and upvoting features are easy to use.

I suppose this is due to a switch on the types of customers Uservoice targets now (Microsoft-like).  

Director, Customer Success

Has limitations in dashboards and tracking staff

Product Manager

Uservoice was far superior than intercom for help desk interactions and help articles.

I used uservoice for their help desk software.

Customer Support

User Interface

User Response

Ticketing System

Idea Voting

Knowledge Base

Dashboard and Reports

Setup

501-1000

201-500

51-200

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Wati

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap

Alerts/Notifications

Bills of Material

Chat/Messaging

Commenting/Notes

Innovation Management

Predictive Analytics

Product Lifecycle Management

Real-Time Data

Release Planning

Resource Management

Single Sign On

SSL Security

Tagging

Third-Party Integrations

Canny

Free

Core

Business

The autopilot feature, the way posts are able to be merged if the user is entering similar keywords to other existing posts, the Intercom integration.

VP of Customer Success

The standout benefit is the transparency it provides - customers can directly see the status of their feature requests, understand what's in progress, and follow updates as features move through development.

From an operational standpoint, Canny helps us consolidate duplicate requests, quantify demand, and make data-driven prioritization decisions.

Instead of our CS team acting as a middleman, customers can log in, see that their request is on the roadmap, check its priority, and even see other users who've voted for the same feature.

Product manager

For example, it makes total sense to see the entire form in the intercom widget, but Canny shows only default fields in the form there, while everywhere else it includes custom fields as well.

Customer Success Manager

I can notify users when a linear issue is completed, but I can't add additional logic of which specific users or admins, etc.

Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes.

Now, with MCP connectors and AI tooling, having info be siloed without being queryable by Dust/Notion AI etc is pretty difficult to work with unless you're SFDC.

Also, one more thing on custom fields - they're not displayed in the post, but are visible in the admin panel, which also causes troubles in our process.

Senior Product Manager

The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way.

Sometimes feature requests and tasks get mis-categorized in Canny, so I will miss important updates for my team.

Head of Product

Our customers are able to share their feedback for our development team to add features to their roadmap!

Senior PM

The transition from Productboard to Canny was challenging but Canny's flexible tagging structure made it way smoother than expected.

The upvoting system helps surface what matters most to users, and the UI is clean and intuitive.

This transparency builds trust and helps customers feel heard, even when features aren't immediately prioritized.

Program Manager, Customer Experience

I don't like the fact that the categories are per board, so we have to set those up individually each time and the fact that nothing can really be duplicated.

At the end of the day, the best product is the one that people are willing to use, and currently it's been a challenge for me to position this as a huge value add to our current processes.

Does the best job at closing the feedback loop out of any other tool in a lightweight, transparent way.

Support Manager

The design makes it difficult to create multiple requests for the same thing.

Sr. Product Marketing Manager

The "feedback loop" is closed very well with notifications for people who leave feedback throughout the process.

Head of Research

So far, nothing really comes to mind. Since I have to fill out this field, learning the UI is a bit of a learning curve, but that's because they're in a transition period right now.

I ended up having to make 11 automations that covered a similar task, but created each one manually.

We really like the Changelog feature, specifically the ability to use filters.

Onboarding Specialist

I like how easy it is to submit user's feedback suggestions, edit the posts and add more voters to the suggestions

The biggest difference I've noticed is there is almost no process overhead which is essential in a past moving team.

The ability to duplicate certain things as an admin would be incredibly helpful.

Director of Product Development

The information available about the setup of items in the roadmap was a bit confusing to us, and the scoring seems complex.

There are a lot of features which can make learning as admin difficult or overwhelming.

Some of the automations and setup processes are a bit clunky.

The pricing model is quite flexible and inexpensive to be honest but the price jump from pro to business plan is huge.

Head of product

Lacks customization sometimes customization is needed to make it organization fit without losing the plug and play edge.

Bulk edit roadmap settings like if o fixed a score I want to apply to all.

It is not always easy to have a good overview of all input from our users and streamline that into our product.

This visibility has significantly reduced the "where's my feature?"

Having automations is awesome, but then the only trigger is upon post creation.

Customer Sucess Manager

One of them is that when you added a new users via a vote on a feature request, it fails.

It’s not perfect, but it’s a solid tool for product feedback management.

I would like to see more features added to the report dashboard feature, maybe?

Software Engineer

It makes it really easy to listen to customer feedback and requests without having all the noise of email.

I had a few very specific requirements, and they were there to answer all of my questions.

The product vision is decent, but execution is quite difficult to get off the ground.

Senior Support Analyst

The automation that the email notifications have is amazing, and I really like the Smart Reply feature!

Project Analyst

The learning curve was a little steep initially, probably just needed to spend more time in the onboarding.

Having a default roadmap setting rather than duplicating a roadmap.

Product operations manager

The tool is fairly simple to use but the reporting side of it could be better since we  would love to generate insights from the requests we get

It gave our users a voice, and gave our team clarity.

Baseline, I think the product could improve in a couple of major avenues.

Customer Support Manager

I like that you can merge posts in Canny.

Product owner

We arent sure whether we need and dont have capacity to integrate with Canny and this is limiting.

UserVoice vs Canny Comparison (2026)

UserVoice

Canny

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives