Canny Pricing, Features, Reviews & Comparison of Alternatives

Canny

Customer feedback & feature request management

4.65/5 (23 reviews)

Canny overview

What is Canny?

As your business grows, collecting and organizing feedback from your customers gets really overwhelming. You want to show them you're listening but it's impossible to stay on top of it all and your team ends up guessing project priorities.

Canny is a single place for all customer feedback that saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You'll get an organized list of feedback that you can use to inform your roadmap.
canny.io

Pricing

Starting from
$50/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Canny screenshotCanny screenshotCanny screenshot

Canny user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.8
  4.8
Katherine Lu

Our Canny board is not just our product roadmap, it's our guiding compass.

Used daily for 1-2 years
Reviewed 2020-05-15
Review Source: Capterra

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

Pros
We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

Cons
Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Response from Canny


Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jahanzeb Sherwani

Canny is really the best by far (beats email and chat support)

Used daily for less than 6 months
Reviewed 2020-04-08
Review Source: Capterra

Gives us a scalable way of having direct relationships with our customers.

Pros
With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them). What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

Cons
There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).

Response from Canny


Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Owen Doherty

Excellence

Used weekly for less than 6 months
Reviewed 2020-09-16
Review Source: Capterra

Pros
Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way.

Cons
The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!

Response from Canny


Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amit K

Beware - they refuse to listen to top-voted feedback

Used occasionally for free trial
Reviewed 2020-02-03
Review Source: Capterra

I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Pros
UI seems nice, shame about the rest (see the cons section)

Cons
The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Response from Canny


Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.

We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.

We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.

I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.

Best of luck with Tallyfy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Felix Higgs

Game-changer for managing feedback and feature requests

Used daily for less than 6 months
Reviewed 2020-10-16
Review Source: Capterra

Canny has given us a better overall picture of what our customers are saying. That directly ties into our roadmap and product improvements and allows us to be more customer driven.

Pros
Canny has made it much easier for us to track and action feedback from our customers. We love the integrations with Salesforce, Slack and Intercom. Customer service is awesome as well, very fast!

Cons
Not much, overall it's a very robust platform. It would be great if you could link to multiple boards inside the Intercom modal.

Response from Canny


Hey Felix, thanks for the kind words. We're so glad to hear Canny is working well for your team. As always, do reach out if we can be helpful!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Canny pricing

Starting from
$50/month
Pricing options
Subscription
Free trial
View Pricing Plans

A 14-day free trial is available, after which Canny starts at $50/mo. Our pricing allows you to start small and scale as you get more feedback.

Canny features

API
Chat
Third Party Integration

Activity Dashboard (124 other apps)
Alerts / Escalation (78 other apps)
Automatic Notifications (107 other apps)
CRM Integration (96 other apps)
Customizable Branding (130 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (106 other apps)
Monitoring (115 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (137 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (86 other apps)
Surveys & Feedback (95 other apps)
Workflow Management (87 other apps)

Additional information for Canny

Key features of Canny

  • Email notifications
  • SSO
  • SSL security
  • Slack integration
  • Keep track of which customers want which features.
  • Voting
  • Prioritizing
  • Feedback management
  • Weekly reports
  • Custom tags
  • Feedback widgets
  • Commenting
  • Feedback automation
View All Features

Benefits

Spend less time supporting users through email or live chat, and accept feedback and feature requests via Canny.

Collect and organize feedback automatically and keep track of which customers want which features.

Keep customers updated via email, on the status of their feature requests.

Inform your product decisions with organized user feedback, comments and votes.

Implement a widget seamlessly into your product and build a community of users around it.