Canny Pricing, Features, Reviews & Comparison of Alternatives

Canny

Customer feedback & feature request management

5.0/5 (3 reviews)

Canny overview

As your business grows, collecting and organizing feedback from your customers gets really overwhelming. You want to show them you're listening but it's impossible to stay on top of it all and your team ends up guessing project priorities.

Canny is a single place for all customer feedback that saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You'll get an organized list of feedback that you can use to inform your roadmap.
canny.io

Pricing

Starting from
$50/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Canny screenshotCanny screenshotCanny screenshot

Canny reviews

Excellent
3

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.7
  5.0
  5.0
Anonymous

Best system we've used for tracking feedback

Used daily for less than 6 months
Reviewed 2019-04-01
Review Source: Capterra

Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback. Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.

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John Merse

Great tool for Product Teams

Used daily for 6-12 months
Reviewed 2019-04-02
Review Source: GetApp

Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool. Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.

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Abram Popov

The little things matter

Used daily for less than 6 months
Reviewed 2018-08-03
Review Source: Capterra

Amazing experience with customer support and the product.I love Canny's super beautiful design!!! I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it. Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it? All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this!

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Canny pricing

Starting from
$50/month
Pricing options
Free trial
Subscription
View Pricing Plans

A 14-day free trial is available, after which Canny starts at $50/mo. Our pricing allows you to start small and scale as you get more feedback.

Canny features

API
Chat
Prioritizing
Third Party Integration

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (66 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for Canny

Key features of Canny

  • Feedback automation
  • Feedback management
  • Keep track of which customers want which features.
  • Feedback widgets
  • Voting
  • SSO
  • Slack integration
  • Custom tags
  • Commenting
  • Email notifications
  • SSL security
  • Weekly reports
  • Prioritizing
View All Features

Benefits

Spend less time supporting users through email or live chat, and accept feedback and feature requests via Canny.

Collect and organize feedback automatically and keep track of which customers want which features.

Keep customers updated via email, on the status of their feature requests.

Inform your product decisions with organized user feedback, comments and votes.

Implement a widget seamlessly into your product and build a community of users around it.