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Customer feedback & feature request management

(7)

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Canny Pricing, Features, Reviews and Alternatives

Canny FAQs

Q. What type of pricing plans does Canny offer?

Canny has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Canny?

Canny has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Canny support?

Canny supports the following languages:
English


Q. Does Canny offer an API?

Yes, Canny has an API available for use.


Q. What other apps does Canny integrate with?

Canny integrates with the following applications:
GitHub, Jira, Discord, Zapier, Segment, Azure Active Directory, Microsoft Teams, OneLogin, Okta, Slack, ClickUp, Asana, HubSpot CRM, Intercom, Google Chrome


Q. What level of support does Canny offer?

Canny offers the following support options:
Email/Help Desk, FAQs/Forum, Chat, Knowledge Base

Canny product overview

Price starts from

0

Per month

Flat Rate

What is Canny?

As your business grows, collecting and organizing feedback from your customers gets really overwhelming. You want to show them you're listening but it's impossible to stay on top of it all and your team ends up guessing project priorities.

Key benefits of using Canny

  • Spend less time supporting users through email or live chat, and accept feedback and feature requests via Canny.

  • Collect and organize feedback automatically and keep track of which customers want which features.

  • Keep customers updated via email, on the status of their feature requests.

  • Inform your product decisions with organized user feedback, comments and votes.

  • Implement a widget seamlessly into your product and build a community of users around it.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Chat
    Knowledge Base

    Training options

    Documentation
    Webinars
    Videos

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    Canny pricing information

    Value for money

    4.8

    /5

    44

    Starting from

    0

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    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
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    Value for money contenders

    Canny features

    Functionality

    4.5

    /5

    44

    Total features

    28

    15 categories

    Most valued features by users

    Third-Party Integrations
    API
    Chat/Messaging
    Alerts/Notifications
    Bills of Material
    Collaboration Tools
    Commenting/Notes
    Customer Segmentation

    Functionality contenders

    Canny users reviews

    Overall Rating

    4.7

    /5

    44

    Positive reviews

    98

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.4/10
    Rating distribution

    5

    4

    3

    2

    1

    35

    8

    0

    0

    1

    Pros
    It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it.
    We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly.
    I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.
    Cons
    In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.
    There's no global search, you have to search within a pre-defined category. This makes it difficult to know what category of info in Canny to search in.
    Beware - they refuse to listen to top-voted feedback.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Katherine L.

    Computer Software, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Our Canny board is not just our product roadmap, it's our guiding compass.

    Reviewed 4 years ago

    Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

    Pros

    We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

    Cons

    Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

    Vendor response

    Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)

    CD
    AvatarImg

    Chelsea D.

    Real Estate, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Don't let customer feedback fall on deaf ears!

    Reviewed 4 years ago

    Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!

    Pros

    Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.

    Cons

    We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.

    Vendor response

    Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!

    AK
    AvatarImg

    Amit K.

    Computer Software, 11-50 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Beware - they refuse to listen to top-voted feedback

    Reviewed 4 years ago

    I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

    Pros

    UI seems nice, shame about the rest (see the cons section)

    Cons

    The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

    Vendor response

    Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm. We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business. We believe that every software...

    JS
    AvatarImg

    Jahanzeb S.

    Computer Software, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Canny is really the best by far (beats email and chat support)

    Reviewed 4 years ago

    Gives us a scalable way of having direct relationships with our customers.

    Pros

    With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them). What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

    Cons

    There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).

    Vendor response

    Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!

    OD
    AvatarImg

    Owen D.

    Information Technology and Services, 1-10 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellence

    Reviewed 4 years ago
    Pros

    Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way.

    Cons

    The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!

    Vendor response

    Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful.

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