Weave vs Klara

Carepatron

Acuity Scheduling

ClinicSense

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

ClinicSense is a clinic management software designed for health and wellness professionals, including massage therapists, physical therapists, chiropractors, and holistic medicine practitioners. The platform features online booking with appointment reminders, customizable SOAP notes, digital intake and consent forms, invoicing and payment processing, and client communication tools such as email newsletters and wellness check-ins.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Confirmations/Reminders

HIPAA Compliant

Mobile Access

Surveys & Feedback

Appointment Scheduling

Electronic Payments

Reporting & Statistics

By industry, Weave reviewers are most commonly professionals in medical practice (36%). The most frequent use case for Weave cited by reviewers is appointment reminder (52% of reviewers).

Users and use cases

Reviewers appreciate being able to select only the services they need, which helps avoid unnecessary costs. Some users say the initial price is lower than competitors, but some reviewers report frequent price increases and extra fees. Some users feel the overall cost can become uncomfortable, especially when features are limited or not working as expected, and some feel the value does not always match the expense.

Value for money

The Weave integrations most frequently cited by reviewers are: Dentrix (a dental product rated 4.9 out of 5 for its integration with Weave) and Eaglesoft (a dental product, 4.9).

Integrations

Weave is an appointment reminder tool offering key features such as confirmations/reminders, SMS messaging, real-time notifications, appointment management, HIPAA compliance, and mobile access, among others.

Weave

Web-based

iPad

Android

Windows

iPhone

Ultimate

Elite

Office Manager

It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about.

Dental Assistant

It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders.

Managing Partner

With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.

Managing Optometrist

I like that that Weave saves me time in the office by easily being able to communicate with patients through a quick text and also being able to communicate with my office team quick and efficiently from anywhere.

Patient Coordinator

Weave has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home.

Director of Operations

They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete.

APRN

It has cost us money by ways of additional hours of staff having to continually contact weave support and chase down problems.

Physical therapist

We’ve been using Weave for our physical therapy practice, and it has been an absolute game-changer. When a catastrophic flood destroyed our clinic, including all our equipment, computers, and phones, Weave truly saved us. Because everything is cloud-based, we were able to stay connected with our patients without interruption.

Director of IT

We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc...

Manager

The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen.

Vet Tech, Practice Manager and Receptionsit

Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1.

Peer support specialist and drug counselor

Really enjoyed the communication customer support security appointment scheduling and payment processing super worth the value for the money

We upgraded from an old phone system to Weave phones, that are not only nice units and mobiles, but also have the integration with our software.

Vet Tech

It is a great communication tool and has many features like scheduling and appointment management.

Practice manager co-owner

The limitations were that I could not use my vehicle controls to make and answer calls - I could work around that.

Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.

Associate Veterinarian

Unfortunately, we have never gotten our call tree to properly work and there isn't a function to automatically place incoming calls on hold.

Front Desk Coordinator

They do not tell you that when they are selling the platform. When you are a busy dental office, which I have 40 years experience, it is difficult to run a practice with out

We use it daily for texting, phone calls, and reminders.

Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need.

It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.

Assistant Manager

In addition, you have the option for mass texting and sending forms for patients prior to scheduling.

Navigating through the menu items - voicemail, calls, messaging is cumbersome and not recommended while driving.

Marketing Director

From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue.

We also use them as our fax service, so we were able to drop the old company we were using for faxes.

I laid out to the sales team in detail as to how I run my mobile business communication.

We love how it integrates with our eaglesoft software so when someone calls I already know all their information before I even pick up the call.

Owner

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Scheduling - Marketing Coordinator

The ability to text and call patients directly from the software has greatly improved our efficiency and responsiveness.

The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features.

Medical Assistant

I love using it on my mobile device as well.

Optometrist, owner

I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app.  

Owner Doctor

There are no robo calls, which we need as an office that has older patients and mostly home phone numbers without email-

For a dental practice with multiple locations, Weave has great integrations with our practice management software.  

Lead dental assistant

I like that you can stay in touch with patients, confirm patients and fwd calls when you are out of the office

Office Coordinator

other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments.

Dental Office Manager

During a power outage, we were able to access our schedule and communicate with patients through the Weave app.

Patient Care Coordinator

We can text patients who chose that option of communication to help with lowering phone calls.

Weave also confirms all appointments 7 days ahead and a couple days before and an hour before so the no-shows have dropped significantly!

Helps our patient's that are hearing impaired and depend on text messages through their mobile devices.   

BILLING MANAGER

The schedule being linked to Weave is excellent and makes texting patients regarding their appointments super convenient.

It’s not just a phone service—it’s a complete solution that has greatly improved the efficiency and reliability of our practice.

Maybe a way to update the hold music and a way to update the way we set up phone tree.

We used 3 other texting and phone systems and this one by far is the best.

Optician and Social Media

Email campaigns are difficult to navigate and customize to choose what patients we send emails to.

Sometimes in the app you have to do a lot of back clicking to get to the home screen, which can be a little annoying.

Dental Office manager

again, they just kept changing things and then saying it would be a separate charge.

Office Manger

Weave is used to deliver lab results (when appropriate), do call backs to check on patients, and remind clients of upcoming appointments and medications needed.

Study Coordinator

I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials.

Treatment Coordinator

I like that you get messages instantly and can communicate with patients and teammates in real time.

Client Support

Phone Support

Appointment Reminders

Features

Customer Support

Scheduling

Bugs and Issues

Pricing

Texting Features

Office Management

Frequent glitches and outages

office

Whenever an issue comes up where you need to contact customer service i.e. when get weave is not syncing with the practice management software, there is no one that can take your call. When you request a callback via email, no one responds.

Dentist

Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.

86% of reviewers feel negative about Bugs and Issues. Reviewers report recurring software glitches, such as system freezes, syncing problems, and message delivery failures, which disrupt their workflow. They say that updates often introduce new bugs, requiring frequent restarts or troubleshooting. Some users mention that outages and connectivity issues can lead to missed calls or lost data, impacting business operations. They feel that technical support is slow to resolve these problems, and that ongoing bugs create frustration and inefficiency.

Slow and inconsistent customer service

60% of reviewers feel negative about Customer Support. Reviewers say it is difficult to reach support, with long hold times and delayed responses to issues. Some users report that customer service representatives often provide generic answers or transfer calls without resolving problems. They indicate that follow-up is lacking, and that it can take multiple attempts to get help. Users feel that the lack of effective support makes it challenging to address technical issues promptly, leading to ongoing frustration.

Unreliable phone system experience

Owner, Physical Therapist

The UNRELIABLE service, the fact that my texting capability got hacked and then Weave had ME resolve it with filling out forms and couldn't guarantee it wouldn't happen again, and the POOR customer service (had to wait a LONG time to even get anyone on the phone, then was often told "oh, that's not my department" and then I would get a help article emailed to me (which is the same help article I had access to with a quick search before I reached out to support).  

Practice Manager

Cordless phones always have unresolved issues; broken calls, phones don't work for 30 minutes here and there; customer support only does so much and issues are never resolved.  

45% of reviewers feel negative about Phone Support. Reviewers indicate frequent issues with dropped calls, poor call quality, and difficulties with transferring or holding calls. Some users report problems with phone setup, inconsistent voicemail functionality, and complications when using the mobile app for calls. They say that managing multiple locations or extensions can be confusing, and that unresolved technical issues often disrupt daily operations. Users feel that these challenges make it hard to rely on the phone system for consistent business communication.

Streamlined office communication

Dental assistant

Convenient communication with coworkers in a busy practice.

90% of reviewers feel positive about Communication. Reviewers appreciate how the platform consolidates internal and external communications, allowing for quick messaging between staff and with clients. They say the system saves time by centralizing all communication channels, reducing the need to switch between tools. Some users report that inter-office messaging is efficient, especially in busy practices, and that the platform improves coordination among departments. They find that reliable communication options, both in and out of the office, are essential for maintaining workflow and reducing missed connections.

Robust business texting capabilities

Office Administrator

As stated before, the texting and communications aspect of Weave is awesome.

85% of reviewers feel positive about Texting Features. Reviewers appreciate the ability to send and receive texts from workstations and mobile devices, which they say is essential for modern client communication. They find that texting is a preferred method for many clients, making appointment reminders and quick updates more effective. Some users report that features like accepting photos, automated texts, and easy message management help keep communications organized. They value the convenience of responding to clients even when out of the office, improving responsiveness and satisfaction.

Intuitive and accessible interface

Ease of use and can be user friendly for users of all ages

86% of reviewers feel positive about Ease of Use. Reviewers indicate that the software is user-friendly on both desktop and mobile devices, making it easy to navigate and perform daily tasks. They appreciate features like simple sign-in, clear dashboards, and the ability to stay connected from anywhere with internet access. Some users say that regular updates have improved the interface and that the system simplifies their workflow. They find that even less tech-savvy staff can quickly learn to use the platform, which helps streamline office operations.

Comprehensive client interaction tools

AR specialist

Weave helps to maintain patient confirmation and communication in order to help us keep a full schedule and to allow patients to communicate with us on the fly without having to call during the day when they may be at work.

84% of reviewers feel positive about Client Support. Reviewers appreciate having an all-in-one system for patient communication, including texting, calls, and reminders, which streamlines daily workflows. They indicate that features like instant caller ID, cloud-based access, and integration with practice management software allow them to respond quickly and personally to patients. Some users say the ability to manage communication remotely and send digital forms improves efficiency. They find that automated appointment confirmations and easy access to patient information help reduce no-shows and enhance the overall patient experience.

Small Business

Mid-size Business

Large Enterprises

Freelancers

Reviewers indicate that Weave allows them to select only the services they need, which they appreciate as it avoids paying for unnecessary features. Some users say the initial cost is lower than competitors and feel the product has delivered good value for their business. However, some reviewers report frequent price increases and additional fees for extra functions, making the overall cost feel high. Users think the price can become uncomfortable, especially when features are limited or not working as expected, and some feel the value does not always match the expense.

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Tebra

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Klara helps keep patients engaged and enhances key interactions such as scheduling, reminders, post-visit follow-ups and ongoing care.

Patient Portal

By industry, Klara reviewers are most commonly professionals in medical practice (59%). The most frequent use case for Klara cited by reviewers is patient engagement (60% of reviewers).

Klara is a patient engagement solution with key features that include HIPAA compliance, appointment management, confirmations and reminders, and more.

Klara

Administrative Assistant

We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara.

The ability to communicate with our patients which resulted to shorter queueing times in phone calls as patients have the option now to leave a message, book online, submit their records, etc.

Agent

It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc.

It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day.

Front Office Supervisor

The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending".   If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in".   When you have a patient count of over 200 - this becomes a daunting task

Billing Manager

There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines.

The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients.

Healthcare Coordinator

I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails!

Patient Advocate

Reminder texts have decreased our "no show" rates, being able to have patient e sign documents and upload updated insurance.

The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on  phone calls is invaluable.

We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process.

Patient coordinator

How easily duplicate charts are made, and how we cannot add certain things to the initial appointment scheduling (like requiring address for patient etc)

I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments.

Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled.

Site Manager

There are also a lot of occurrences of pts who will reply 1, 2 or 3 to their confirmation texts and Klara doesn't register it so we have to handle it manually.

Air Traffic Manager

Proximity and Personal: Klara really keeps in touch the relationship between the clinic and the patient and also works as a practical solution for patient to connects without the need to go strictly to the clinic

I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards.

I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in.

We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment.

Registered Nurse

It seems that I should be able to label whose patient this is in their contact info so it automatically goes to the correct or “default” inbox.

I like the sleek design, the efficiency of patient communication, and how I can see when patients read the message.

Admin Manager

I think it is very tech savvy and adds to how efficiently we can communicate with our patients and sync documents with our EHR.

Nurse Practitioner

I like that it predicts the patient based on their name before I hit enter, also good video/audio quality generally.

Weave vs Klara Comparison (2026)

Weave

Klara

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives