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Klara

Patient engagement platform

Last updated: March 2025

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Table of Contents

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Klara - 2025 Pricing, Features, Reviews & Alternatives

What is Klara?

Klara is a comprehensive conversational patient engagement solution that helps businesses centralize communication channels, increase provider collaboration, and automate outreach workflows. The platform enables healthcare practices to focus on patient outcomes by streamlining various aspects of patient care.

The patient communication features of Klara allow practices to automate patient texting, reducing phone volume and centralizing all communication channels. Patients can reach the practice via text, web chat, and phone, with options to self-schedule appointments and submit forms online without the need for a patient portal. Klara's secure messaging and file sharing capabilities facilitate remote patient-provider connections, while the virtual waiting room and video visits feature enable seamless telemedicine experiences.

To enhance provider collaboration, Klara offers intelligent message routing, shared inboxes, and team coordination tools. The platform's workflow automation capabilities help practices reduce administrative tasks and improve patient outreach, from scheduling and appointment reminders to digital intake, instructions, and post-visit follow-ups. Klara's HIPAA-compliant, password-free design ensures secure patient communication while maintaining a user-friendly experience for both patients and healthcare teams.

Benefits of using Klara

Centralize patient communication channels, such as text, web chat, and phone into one platform.

Increase care team collaboration with shared inboxes and internal messaging.

Automate administrative tasks, including appointment reminders and post-visit follow-ups.

Provide secure and HIPAA-compliant messaging between patients and providers.

Starting from

No pricing info

book a demo

Klara's key features

Most critical features, based on insights from Klara users:

HIPAA Compliant

4.9

(102)

Messaging

4.9

(54)

Mobile Alerts

4.7

(20)

SMS Reminders

4.7

(13)

One-to-One Messaging

5.0

(12)

Patient Communications

5.0

(11)

All Klara features

Features rating:

4.6

(205)

Customizable Forms

5.0

(1)

Booking Management

5.0

(1)

Rescheduling

4.7

(11)

Alerts/Notifications

4.4

(8)

Patient Engagement

4.7

(57)

Communication Management

4.7

(49)

SMS Messaging

4.8

(30)

Reminders

4.8

(11)

Mobile Access

4.7

(64)

Appointment Management

4.7

(89)

Confirmations/Reminders

4.7

(113)

Scheduling

4.6

(22)

Client Database

4.4

(28)

Patient Scheduling

4.1

(15)

Online Scheduling

5.0

(5)

Online Booking

4.8

(31)

Patient Intake

4.3

(24)

Workflow Management

4.8

(32)

Activity Dashboard

4.4

(33)

File Sharing

5.0

(6)

Appointment Scheduling

4.5

(36)

Virtual Waiting Room

4.8

(5)

EMR/EHR

4.3

(13)

Automated Scheduling

4.5

(42)

Two-Way Audio & Video

4.0

(2)

Multi-Location

4.9

(10)

Broadcast Messaging

4.3

(8)

Calendar Management

4.6

(28)

Video Conferencing

4.4

(16)

Calendar Sync

4.2

(9)

API

4.5

(17)

Third-Party Integrations

5.0

(4)

Two-Way Communication

(0)

Surveys & Feedback

(0)

Virtual Meetings

(0)

Automated Responses

(0)

Availability Indicator

(0)

Availability Management

(0)

Multi-Provider Practice

5.0

(1)

Multi-Channel Communication

(0)

Chat/Messaging

(0)

Email Reminders

(0)

Electronic Signature

(0)

Klara alternatives

Klara

4.6

(205)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.5

Customer Support

4.6

Phreesia

4.3

(155)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.2

Customer Support

4.4

Pabau

4.6

(503)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.4

Customer Support

4.5

vcita

4.5

(275)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.2

Customer Support

4.2

Klara integrations (15)

Integrations rated by users

We looked through 205 user reviews, to identify which products are mentioned as Klara integrations, and what is the users perception.

ModMed

Integration rating: 4.7 (11)

“It connects to Klara to confirm or cancel appointments or make appointments online.”

Stephanie Nelson

RECEPTIONIST

athenaOne

Integration rating: 5.0 (3)

“When we used another EHR, we found that it was requiring us to duplicate work a lot. Integration has saved us hours each day and at least 1 FTE.”

Fran Saperstein

COO & Practice Manager

Slack

Integration rating: 4.0 (1)

“Staff used Slack to message each other because Klara dosen't provide that service.”

Rhonda Payne

Supervisor

Nextech EHR & PM

Integration rating: 4.0 (4)

AdvancedMD EHR

Integration rating: 3.0 (1)

MedEvolve

Integration rating: 4.0 (1)

Klara support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Training options

In Person

Live Online

Webinars

Documentation

Videos

Klara reviews

Overall rating

4.6

205

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.96/10

Rating distribution

150

Pros

“Ve been working with Klara for about 2.5 years and overall have been very happy with the product. D love to have more access to immediate support but overall very happy.”

Sierra G.

Lead receptionist

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

Shari R.

CEO

“I love how Klara organizes the message exchange between patients and physicians. The secure messaging, appointment scheduling, and telemedicine are easy and convenient.”

Jessica M.

Customer Service

Cons

“Sometimes patients complain it is annoying to login and that the forms do not autosave mid-way nor allow any field to be empty even if it is irrelevant.”

Phillip M.

Clinical Psychologist

“The upload picture feature is also horrible because it doesn't work.”

Miranda N.

PSA

“When merging accounts sometimes gives you an error.”

Johana C.

Patient support team

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Klara FAQs

Q. Who are the typical users of Klara?

Klara has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Klara support?

Klara supports the following languages:
English

Q. Does Klara offer an API?

No, Klara does not have an API available.

Q. What other apps does Klara integrate with?

Klara integrates with the following applications:
Nextech EHR & PM, Intergy, Veradigm Practice Management, Veradigm EHR, athenaOne, ModMed, AdvancedMD EHR

Q. What level of support does Klara offer?

Klara offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat