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iTRUST Logo

All-in-one optometry solution

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iTRUST - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: May 2026

iTRUST overview

What is iTRUST?

iTRUST is the leading global software provider for optometrists, opticals, eye hospitals, colleges, and enterprise eye health systems.

Supported in USA, Canada, UK, Australia, India, South Africa.

iTRUST is an all-in-one cloud-based EHR and practice management platform that streamlines patient care and enhances operational performance with self-service patient booking, automated messaging, and an intuitive POS system. As a secure HIPAA-complaint platform, iTRUST can be accessed via desktop, tablet, or any smartphone.

With iTRUST, businesses can reduce the time spent on managing patient appointments by allowing patients to book appointments using a website integrated real-time scheduler. Through the patient portal, patients can set up automatic reminders for future visits and orders as well as communicate with optometry professionals using unlimited 2-way messaging. For POS operations, businesses can instantly generate itemized receipts and customize order forms for seamless transactions. iTrust also offers comprehensive real-time analytics with daily office batch report summaries.

Social Reviews

Hundreds of 5 star reviews and counting!

STREAMLINE CHARTING

Save money with custom built exam templates in the cloud EHR that adapt to your requirements.

• Customize exam notes based on your workflows.

• Massive selection of optometry charting templates built by doctors like yours.

• Create timesaver workflows to finalize patient exams faster.

• All the exam data you need at a glance on the exam overview.

Learn more about charting

PRESCRIBE EFFECTIVELY

Seamlessly create, send, and manage all patients’ prescriptions.

• Transmit RXs to any valid e-Prescribing pharmacy and lab in the world.

• Realtime database updating to ensure the most accurate codes and medications.

• Auto coding to save physicians time with reducing medical errors.

• Easy access to previous prescriptions to gain insights on sequential prescribing patient management.

COMMUNICATE EFFORTLESSLY

Seamlessly communicate to patients via 2 way texting, automate appointment reminders, and recalls.

• Automated and direct messaging promotes a 5 star patient experience.

• Easily add or select from system contacts to transmitted reports to.

• Customized message templates enables endless marketing opportunities.

• Gain patient’s trust with direct text messaging and save time with appointment auto confirmation via a patient response

MANAGE PATIENT CLAIMS AND BILLING

Eliminate unwanted manual work during the billing process and gain valuable insurance payer insights.

• Generate and e-submit claims to any clearing house, one at a time or in batches.

• Outsource or use in office billing to managed all your claims anyplace anytime.

• Interactive reporting tables to track and manage all your insurance balances.

• Stay in compliance with our auto coding and pre claim validation features.

PROMOTE PATIENT ENGAGEMENT

Customize your patients experience when making appointments on your website.

Starting price

Free

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iTRUST’s user interface

Ease of use rating:

iTRUST review summaries overview

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(3)
5(132)

What do users say about iTRUST?

Reviewers appreciate iTRUST for its user-friendly interface, quick setup, and ability to streamline office tasks. They say it saves time, is easy to learn for most, and provides an all-in-one experience, though some mention an initial learning curve and occasional slow loading times. They find the software reliable and well-organized for daily operations.

Users report that customer support is responsive, knowledgeable, and makes onboarding smooth. They feel pricing is generally affordable and transparent, with no hidden fees, but some think the cost is high for smaller businesses. They value the free trial and overall cost-effectiveness.

Select to learn more


Who uses iTRUST?

Based on 135 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospital & Health Care
Health, Wellness and Fitness
Accounting
Information Services
Others

Use cases

Patient Scheduling
Optometry

iTRUST's key features

Most critical features, based on insights from iTRUST users:

HIPAA compliant
Charting
Appointment management
E-Prescribing
Insurance management
Reminders
Recall Tracking
Claims management

All iTRUST features

Features rating:

Appointment management
Calendar management
Charting
Check-in/Check-out
Claims management
Commenting/Notes
Customizable templates
Drug reference database
EMR/EHR
E-Prescribing
Faculty/Staff management
For optometrists
HIPAA compliant
Insurance management
Inventory management
Multi-Location
Online scheduling
Patient portal
Patient records management
Recall Tracking
Recurring appointments
Reminders
Room scheduling
SOAP notes
Task management
Wait list management

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iTRUST pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about iTRUST price and value

Value for money rating:

Of 21 reviews that provide robust commentary on iTRUST's price and value, mention it in a positive light.

Most users consider iTRUST’s pricing to be affordable and cost-effective, highlighting that the system includes comprehensive features and unified integration at a low price. They appreciate the absence of monthly or yearly fees and value the transparent pricing structure. Reviewers indicate that the free trial allows them to evaluate the software before committing. Some users report that the all-inclusive nature of the platform adds to its value for money. However, some reviewers feel the price is higher compared to other options, especially for smaller clinics, and mention concerns about trial length and initial pricing clarity.

, and

iTRUST integrations (1)

Integrations rated by users

We looked at 135 user reviews to identify which products are mentioned as iTRUST integrations and how users feel about them.

Integration rating: 2.0 (1)

iTRUST customer support

What do users say about iTRUST customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of iTRUST customer support.

Widely noted by reviewers, iTRUST customer support is highly responsive and resolves issues quickly and seamlessly.

A significant portion of users appreciate the knowledgeable and helpful support team, making onboarding and troubleshooting easy.

Support options

Chat
24/7 (live rep)
Phone support
Knowledge base
Faqs/forum
Email/help desk

Training options

Live online
Documentation
In person
Webinars
Videos

To see what individual users say about iTRUST's customer support, check out the review snippets below.

“The customer support team is actually responsive and very knowledgeable!”

EH

Eric H.

Tattoo Artist

“Easy to use and if I have questions customer service is very helpful”

Verified reviewer profile picture

Diane K.

Payroll Specialist

iTRUST FAQs

Q. Who are the typical users of iTRUST?

iTRUST has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises

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Q. Does iTRUST support mobile devices?

iTRUST supports the following devices:
Android, iPhone, iPad


Q. What level of support does iTRUST offer?

iTRUST offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

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