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TherapyNotes, LLC Logo
TherapyNotes, LLC

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Online mental health EMR and practice management software.

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TherapyNotes, LLC Pricing, Features, Reviews and Alternatives

TherapyNotes, LLC product overview

Price starts from

49

/user

Per month

What is TherapyNotes, LLC?

As the most trusted web-based practice management and electronic health records (EHR) software for behavioral health with thousands of active customers and unlimited phone and email support, TherapyNotes helps mental health practitioners and clinicians manage their workflows and administrative tasks. The software offers a variety of features including a client/patient portal, appointment scheduling, psychotherapy and medication management notes, electronic claims and remittance with ERA payment posting, and patient records management. It is suitable for psychotherapzy, psychiatry, counseling, social work and other behavioral health practices of all sizes, including solo and group practices. TherapyNotes also supports practices that have multiple locations, as well as clinicians who need access to records outside of their home office.

Key benefits of using TherapyNotes, LLC

* To-do list feature helps track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.

* TherapyPortal.com (TherapyNotes client portal) enables patients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.

* Practices can submit and track insurance claims electronically using TherapyNotes EDI.

* Assisted ERA Payment Posting simplifies how you view and post payments and remittance sent from insurance.

* Automate email, phone and text reminders sent to clients to reduce the number of no-shows and decrease practice expenses.

* Choose from a variety of note templates for treatment plans, psychological evaluations and progress reports, and store a history of all past notes.

* Full ICD-10 support and searchable ICD-10 codes to help you enter diagnoses in a flash.

* Supervision capabilities and a 'Bill As Supervisor' function simplifies how you manage clinicians and interns in your practice.

* TherapyNotes offers additional features such as integration with dictation software tools such as Dragon NaturallySpeaking for note-taking, and built-in spellcheckers for mental health words.

* Unlimited world class and highly praised phone and email support is included with your subscription.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat
24/7 (Live rep)

Training options

Live Online
Documentation
Videos
Webinars

TherapyNotes, LLC pricing information

Value for money

4.6

/5

916

Starting from

49

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TherapyNotes, LLC features

Functionality

4.5

/5

916

Total features

98

10 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
HIPAA Compliant
Alerts/Notifications
Reminders
Patient Records Management
Appointment Management
Document Management

Functionality contenders

TherapyNotes, LLC users reviews

Overall Rating

4.7

/5

916

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.19/10
Rating distribution

5

4

3

2

1

725

144

23

12

12

Pros
Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.
Cons
I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
One more complaint: I have been a psychologist for over 25 years.

Overall rating contenders

JK
AvatarImg

Jane K.

Therapist

Mental Health Care, self-employed

Review source

Overall Rating

Great customer service

Reviewed 3 years ago

Transcript

Jane K.: Hi, my name is Jane and I'm the owner, clinician of my own company. I give TherapyNotes four...

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Melech M.

owner and provider

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

My experience with therapy notes after 2 years

Reviewed 3 years ago

Transcript

Melech: Hi, I'm Melech. I am the owner and practitioner of my practice. I purchased TherapyNotes. I would...

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Madison (Madi) M.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phenomenal Customer Care!

Reviewed 4 years ago

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Vendor response

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

WB
AvatarImg

Wendy B.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Longtime customer of TN - almost 10 years

Reviewed 4 months ago

Love love love!!! My experience has been fantastic on all areas of running a single private practice and growing into a large group private practice that accepts most major insurance carriers. Highly recommended.

Pros

I love the intuitive structure of TN and the prompts that make everything easy to set up. TherapyNotes support desk is the absolute best I have ever encountered in any capacity or task. TN makes it easy to expand your practice and grow in ways that need business support without taking away from clinical time. I love the ability to give some transparency to the therapist that chose to work in my group. TN really makes running a large group practice possible without breaking the bank or losing clinical time (or my mind).

Cons

That every issue I have to call support desk for is a USER ERROR!!!! One thought I had was that other therapists in my group practice can see each others revenue report. I love I can bring this up to TN and they add it to the list of things they work on - TN has made updates that I have requested in the past and it's so lovely.

DG
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Doug G.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Disappointed after 3 years with the platform

Reviewed 6 years ago
Pros

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized...

JR
AvatarImg

Jodie R.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

It is a good day when your notes are done.

Reviewed 4 months ago

Great. I can do what I need to do with it. I can even offer teletherapy from with in it and it seems to work sufficiently.

Pros

It is a good system and easy to use and does what I need it to do.

Cons

I would like to be able to have more customs ability to color code things.

ET
AvatarImg

Ellie T.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hands Down Makes My Life Easier

Reviewed 5 months ago
Pros

TherapyNotes makes my life as a therapist and practice owner easier. Easy to customize (most) forms (and the ones that are less customizable it seems they are updating to make more so!). I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance companies would require. And if I ever have any questions, the customer service is truly remarkable - very knowledgable, wonderful follow up and follow through, and I have never once spoken with someone where I felt like I was someone inconveniencing them or they hated their job (which, sadly, can happen with a lot of customer service!).

Cons

I honestly don't have any major complaints. The most recent treatment plan update is a bit cumbersome but they put out an announcement that they were getting that feedback and were making improvements immediately.

TherapyNotes, LLC FAQs

Q. What type of pricing plans does TherapyNotes, LLC offer?

TherapyNotes, LLC has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of TherapyNotes, LLC?

TherapyNotes, LLC has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does TherapyNotes, LLC support?

TherapyNotes, LLC supports the following languages:
English


Q. Does TherapyNotes, LLC support mobile devices?

TherapyNotes, LLC supports the following devices:
Android, iPad, iPhone


Q. Does TherapyNotes, LLC offer an API?

No, TherapyNotes, LLC does not have an API available.


Q. What other apps does TherapyNotes, LLC integrate with?

TherapyNotes, LLC integrates with the following applications:
Microsoft Outlook, iCloud, Google Calendar


Q. What level of support does TherapyNotes, LLC offer?

TherapyNotes, LLC offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

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