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Acuity Scheduling vs MyTime Comparison

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Overview

Category Leaders

Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online,...

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$74/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

3,871

711

95

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

87

20

0

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

They have been very helpful and accommodating to us small business owners prices are super affordable and budget friendly.
I didn’t have enough free time to take full advantage of the free trial but what I’ve witnessed thus far is great. M able to set my availability/services/payment arrangements all with ease.
I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Pros

Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements.
I thought the on-boarding process was excellent. The software is fairly intuitive but Mytime provides great support where other providers just sell the program and you are on your own.
I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places.

Cons

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.

Cons

The mobile app seems to crash quite a bit and customers have complaints about that its hard for them to book appointments or some of the information and their bookings are not showing.
Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him.
There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features106
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Automatic Re-ordering
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Chat/Messaging
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Colleges / Universities
  • Commission Calculations
  • Commission Management
  • Confirmation/Reminders
  • Consent Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Instructor Management
  • Inventory Management
  • Inventory Tracking
  • K-12
  • Life Coaching
  • Live Chat
  • Loyalty Program
  • Maintenance Scheduling
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Grooming
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Ordering Automation
  • Overtime Calculation
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Pricing Management
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Management
  • Resource Scheduling
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • Rules-Based Scheduling
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Service Catalog
  • Single Provider Practice
  • Single Sign On
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Student Management
  • Subscription Management
  • Tagging
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Touch Screen
  • Treatment Packages
  • User Management
  • Vacation/Leave Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Wait List Management
  • Web Forms
  • Website Integration
  • eCommerce Management
  • iCalendar Support
  • Total features107
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Automatic Re-ordering
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Chat/Messaging
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Colleges / Universities
  • Commission Calculations
  • Commission Management
  • Confirmation/Reminders
  • Consent Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Instructor Management
  • Inventory Management
  • Inventory Tracking
  • K-12
  • Life Coaching
  • Live Chat
  • Loyalty Program
  • Maintenance Scheduling
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Grooming
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Ordering Automation
  • Overtime Calculation
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Pricing Management
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Management
  • Resource Scheduling
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • Rules-Based Scheduling
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Service Catalog
  • Single Provider Practice
  • Single Sign On
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Student Management
  • Subscription Management
  • Tagging
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Touch Screen
  • Treatment Packages
  • User Management
  • Vacation/Leave Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Wait List Management
  • Web Forms
  • Website Integration
  • eCommerce Management
  • iCalendar Support

Integrations

  • Total integrations97
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Acuity Scheduling vs. MyTime

See how Acuity Scheduling and MyTime stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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