MyTime Pricing, Features, Reviews & Alternatives


Appointment scheduling, POS & customer engagement platform

4.74/5 (109 reviews)

MyTime overview

What is MyTime?

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises, designed to help businesses grow, schedule, and retain clients.

MyTime has all the tools businesses need under one roof: a comprehensive appointment scheduler, client relationship manager (CRM), email marketing, online advertising and presence management, point-of-sale, and more. MyTime is designed to fit any size of business, from sole-proprietors to national franchises. Users can access MyTime on the web or on the go with iPhone and Android apps.

MyTime’s scheduling and business platform also integrates with the popular Marketplace, where millions of customers search for local businesses, see reviews, descriptions, and pricing, and book in real-time. MyTime is also partnered with Google, Facebook,,, and others, helping business become more visible and easier to find for new customers.


Starting from
Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States

Supported languages

MyTime screenshot: MyTime’s Client Manager is a CRM system that stores all customers’ records in one placeGrow Your Business with MyTimeMyTime screenshot: MyTime is an appointment manager, online marketing tool, and communication hub rolled into oneMyTime screenshot: Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business onlineMyTime screenshot: Various standard reports are built into MyTime and can be used out of the boxMyTime screenshot: MyTime Communicator is an instant-messenger for clients, and comes free with SchedulerMyTime screenshot: MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation managementMyTime screenshot: MyTime lets users manage the whole business on the web and on Android and iPhone apps.MyTime screenshot: MyTime’s simple layout gives users full control over schedules, availability, and pricesMyTime screenshot: Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clientsMyTime screenshot: MyTime point-of-sales processes payments for appointments and productsMyTime screenshot: Set working hours and availability as needed, on the web or mobile apps

MyTime user reviews

Value for money
Ease of use
Customer support
Jaret L.

Love this company!

Reviewed 2015-11-20
Review Source: GetApp

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome. I could go on forever about the customer service but I actually love the software and app as well! App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info. The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time. I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :) There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

Rating breakdown

Value for money
Ease of use
Customer support

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Peter W.

One of the best time management applications out there

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: GetApp

I've been using My Time for as long as I can remember to manage everything from work to personal life. Its very easy to use, both as a newbie and an experienced user. Brilliant price point, compared to other applications that offer similar features this is a steal! My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services. Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Over time some of the free features of My Time have been moved to only be available to premium users. The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Rating breakdown

Value for money
Ease of use

Likelihood to recommend: 8/10

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Helina B.

Shady business practices, unknowledgeable staff, glitchy system

Used daily for less than 6 months
Reviewed 2018-12-11
Review Source: Capterra

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

I like the look and user friendliness of the widget on our website.

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

Response from MyTime

We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve.

We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill.

We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

Rating breakdown

Ease of use
Customer support

Likelihood to recommend: 1/10

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Jovan M.

I can't say enough good things about my time. They are so present in ready to offer Solutions& suppo

Used daily for 2+ years
Reviewed 2018-04-02
Review Source: Capterra

I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless

Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.

As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Fiona Noelle H.

Happy to have made the switch

Used daily for 6-12 months
Reviewed 2018-04-05
Review Source: Capterra

First learned about MyTime in 2013 when I was first starting my business in LA and so were they. They helped us in promoting our off-peak times which kept us pretty booked during those slow hours. We parted for a while as our booking software then was not compatible with them and we were getting double booked which was a great problem until clients start complaining about it :P Once they had scheduler in place, we went back and was very happy that most of our data was properly ported. MyTime overall is very user-friendly and you could actually figure out most functions on your own. I love the communicator feature and the automated reminders. the rest of the team are very helpful and that makes the whole experience 100x better.

Notes do not save separately so when you have several notes about a client, you would end up with one long note. Not a biggie - but would be nice to see this improved.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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MyTime pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Scheduling: $74/month (billed annually) or $134/month (billed monthly).
Growth: $114/month (billed annually) or $199/month (billed monthly).
Premium: $149/month (billed annually) or $249/month (billed monthly).
All pricing is per-location.

MyTime features

Access Controls/Permissions
Activity Dashboard
Calendar Management
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Email Marketing
Mobile Access
Reporting & Statistics
Social Media Integration

CRM (295 other apps)
Contact Management (357 other apps)
Email Management (312 other apps)
Surveys & Feedback (288 other apps)
Third Party Integrations (407 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

MyTime makes running and growing your business easy by helping you attract, schedule, and retain clients. Its online appointment scheduling, marketing, and POS software let you manage every aspect of your business in one place, saving time, increasing revenue, and reducing operating costs. MyTime also connects you with new clients through the MyTime Marketplace, where millions of people come to search and book local businesses near them.

The software is popular with more than 100 types of services including spas, hair and nail salons, medical and dental practices, auto repair shops, massage therapists, and dog walkers. MyTime’s software can be configured to fit the needs of any business while being easy and intuitive to use. The solution gives you the same advanced tools that the “big players” have, so you can compete online and offline.

What is MyTime?

A cloud-based, all-in-one solution for local businesses, MyTime combines scheduling, client history, communication, and online marketing in one platform. It also tracks staff and payroll, inventory, and enables point-of-sale processing at a low 2.69% flat rate for credit cards. MyTime enables businesses to accept online bookings 24/7, or manually add appointments into their schedules. Its mobile apps for iOS and Android also let you manage your business on the go.

A MyTime account includes a customizable profile page on the MyTime Marketplace, where clients can find and book appointments with your business. Integrations with Google, Facebook, YP, Superpages, CitySearch,, and others can increase your web presence and online traffic.

Who is MyTime For?

  • Experience level: Beginner to advanced
  • Industry: Service-based industries such as automotive, health and beauty, home and garden, medical and dental, sports and fitness, lessons and tutoring, and pet care businesses
  • Business size: Small, sole-proprietor businesses to large, multi-location national chains
  • Departments/roles: Business owner, location/store manager, marketing manager, and front-line service staff
  • Budget/point: Starts at $9.99 per month per location for basic scheduling
  • Example customers: Shapes Brow Bars, Midas Automotive, Happy Nails Spas and Salons, 417 Massage Therapy and Wellness, Clearwater Escape Massage Therapy, Monzon Housecleaning, and Top Shine Auto Detailing.

Main Features

MyTime Scheduler

MyTime Scheduler is designed to make scheduling easy for any business size, from sole proprietors to multi-location or multi-staff businesses. MyTime’s appointment booking software is flexible and fully customizable: Enter custom or preset services, durations, prices, and choose how online appointment requests are approved. Scheduler lets you take credit card payments online or in-person for a flat 2.69% processing fee.

The software lets you set custom prices for specific clients. Clients see their own special prices when they go on MyTime to book.

With all your scheduling in one place, you can see client history, notes, and run reports that give you important insights into your business, such as revenue, client retention, and payroll for your employees, among others. All your client and appointment data integrates into MyTime’s marketing software so you can easily create campaigns.

MyTime Marketing

Online marketing is serious business. Delivering the right message at the right time is crucial to standing out from your competitors. MyTime Marketing lets you send automated email and SMS messages triggered by events such as birthdays, approved bookings, and upcoming appointments – or if a client hasn’t come in for a long time. Interactive appointment confirmations also help cut down on no-shows, and you can also enforce cancellation fees with MyTime Scheduler.

A library of ready-to-use templates lets you send promotions, happy-hour specials, holiday reminders, announcements, schedule changes, and invitations. You can edit templates to make them your own and automatically insert personal information like names, dates, and services with the click of a button. You can also create custom promo codes to reengage clients – no coding needed.

MyTime Marketing not only helps you engage existing clients; it also grows your business through partnerships, SEO, and online presence management.

Listing and Reputation Manager

MyTime Listing Manager pushes your business profile to 150 different directory sites, ensuring clients can find you anywhere on the web, including Google, Facebook, Yahoo, Yelp, Foursquare, Yellow Pages, and Superpages. Listing Manager ensures your hours, location, and service menu are always up-to-date across all your listings. This can substantially improve your SEO and visibility online with no effort on your end, making it a powerful customer acquisition tool.

Research shows that just one negative review can decrease sales up to 9%. MyTime Reputation Manager monitors reviews written about your business across the web and alerts you via email or SMS if a negative one comes in. You can immediately respond to negative reviews and turn the situation around in your favor, as well as thank clients leaving positive reviews.


MyTime is equipped with an instant messaging tool that lets you keep all your conversations with clients in one place. MyTime Communicator is included for free with Scheduler.

Messages automatically send as SMS, email, or push notifications to the MyTime mobile apps – and you can send text or photos. Communicator makes it easy to stay in touch with your clients without giving up your personal cellphone number.

Point of Sale and Inventory

MyTime lets you take payment for appointments and products. You can add tips and calculate sales tax from the website or mobile app. It charges a 2.69% flat processing fee for credit card transactions. Clients’ cards remain on file for their next appointment so you can charge with one click.

The software also lets you set up and track inventory for products, which can be added on to service charges. Inventory alerts let you know when you’re low on stock, and reports let you see all your sales data, anytime.

MyTime Marketplace

Launched in 2012, MyTime Marketplace is used by millions of people looking for appointments every month. A Marketplace profile boosts your reach by featuring your company where people go to find the services they need. Clients can see your service menu, reviews, and appointment availability. When clients discover your MyTime profile and book an appointment with you, you’re immediately notified.

Through MyTime’s partner integrations, your profile is also featured across a network that includes Google, Facebook,, Yellow Pages, Superpages, Citysearch, and others. Profiles are mobile-optimized to increase search ranking and make it easier for clients to book.


MyTime integrates with third-party scheduling tools such as iCal, Appointment-Plus, Appointy, BookFresh, Booker, Dentrix, Eaglesoft, Full Slate, Google Calendar, Microsoft Outlook, Salon Iris, SalonBooker, SpaBooker, StyleSeat, Vagaro, Yahoo! Calendar, and ZocDoc.

You can also import your data from any other scheduling or client history software.


MyTime offers three bundled pricing plans based on annual billing: Scheduling for $39.99 per month per location, Marketing for $99.99 per month per location, and Premium (Scheduling + Marketing combined) for $119.99 per month per location.

Scheduling includes MyTime Scheduler, Client Manager, advanced reports and analytics, and SMS appointment confirmations. Marketing includes email and SMS marketing, a featured profile across 150 popular sites, and customer review and monitoring alerts.

MyTime Marketplace is free for a basic listing. Promotion in the Marketplace is pay-for-performance, and commissions vary from 20% to 40% of revenue for each new customer booking. Nothing is charged for repeat bookings by the same customer.

Bottom Line

  • User-friendly and feature-rich online booking software
  • Cloud-based scheduling that’s available 24/7, via web or mobile app (Android and iPhone)
  • Fully customizable and able to accommodate multiple locations, staff, and services
  • Verified reviews are from actual customers who booked an appointment with your company
  • Works seamlessly with the MyTime Marketplace apps for clients
  • Offers marketplace, scheduling, and automated marketing for better business visibility, more efficient schedule management, and improved customer retention

Videos and tutorials

Additional information for MyTime

Key features of MyTime

  • Automated emails & text messages
  • Targeted email campaigns
  • Customizable email templates
  • Promotions, coupons & flash sales management
  • Email & SMS appointment reminders
  • Online scheduling & appointment booking
  • Payroll & commission calculations
  • Customizable intake forms & waivers
  • Full client history including notes & photos
  • Custom reports
  • Instant messaging with MyTime Communicator
  • Payroll tracking
  • Point of sale (POS)
  • Reports on revenue, clients, & more
  • Sales tracking
  • SMS appointment confirmations
  • Facebook integration
  • Staff access controls
  • Inventory manager
  • Client management
View All Features


Find new clients and increase revenue and client loyalty with MyTime's online marketing tools.

Save time with MyTime's scheduling, client management, and POS (Point of Sale) software.

Improve web presence and SEO. MyTime's partner network puts users on Google, Facebook, Uber,, Superpages, CitySearch,, and up to 150 others.

Put all client communications such as SMS, emails, and more, in one place with MyTime Communicator, a built-in instant messenger.

Keep all the software needed to run the business in one place, from marketing to scheduling to POS, so they all work seamlessly together.

Generate clear, easy-to-understand reports, with real-time aggregation of data across all locations.