Yonyx vs Gist

Zendesk Suite

Jotform

ActiveCampaign

Intercom

Zingtree

charles

Compare Yonyx and Gist based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help  improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls


Access Controls/Permissions

AI Copilot

AI/Machine Learning

Call Center Management

Catalog Management

Collaboration Tools

Content Management

Customer Communication

Customizable Branding

Customizable Reports

Data Analysis Tools

Data Import/Export

Data Security

Data Source Connectors

Data Visualization

Decision Support

Decision Tree

Document Storage

Email Management

Feedback Management

Full Text Search

Functions/Calculations

Help Desk Management

Internal Chat Integration

Knowledge Base Management

Knowledge Management

Lead Generation

Lead Qualification

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Opportunity Management

Performance Metrics

Real-Time Analytics

Real-Time Data

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Role-Based Permissions

Search

Search/Filter

Secure Data Storage

Self Service Portal

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

Web-based Deployment

Website Integration

Workflow Management

WYSIWYG Editor

Yonyx

Linux

Web-based

Windows

Customer Service Associate

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

Director

Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical.

Process and Support Specialist

Far and away the best part is the support I've received from a customer rep.  They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

Analyst

Easy to use and it is used friendly, best customer service , Worth for every penny.

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

Coding Auditor

Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.

Consumer Success

On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

Customer Account Specialist

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

Operations Analyst

My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Learning and Development Coordinator

The settings menu is a bit confusing, I always have to click around to find what I am looking for.

Software Developer

I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.

Customer Service Rep

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.

Customer Service Agent

Yonyx is easy-using layout to improve my technical support service.

Consumer Success Representative 

Yonyx is quick to help with incoming calls, and updating information in real time.

So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.

There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Super intuitive software, but takes time to navigate.

Yonyx screenshot: SimpleSolutionTree

Yonyx screenshot: Decision Network Architecture (DNA) gives flexibility not possible in decision trees

Yonyx screenshot: YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow

Yonyx screenshot: Responsive User View of guides can be embedded in an iFrame or used through Mobile devices

Yonyx screenshot: Yonyx OneClick Transcript captures the path traversed by a User through the guide.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.

Alerts/Escalation

Automated Routing

Chatbot

Live Chat

Macros/Templated Responses

Mobile App

Real-Time Chat

Social Media Integration

Widgets

Gist

Marketing Manager

Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Owner

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

Founder

The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales. Their customer service is brilliant, nothing more to ask for.

Customer Success Manager

As a Digital Marketer and Customer Success Manager, I love it when a platform replaces multiple tools - it helps me to keep things organized by focusing on that matter the most.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

Digital Marketing Consultant

The iOS app integration is good and sends you a notification whenever someone engages with you. The live chat widget is excellent.

Cofounder

Overall, it has been pleasant experience using Gist. They have built many exciting functionality over a period of last one year and that has made it worthwhile.

SEO Specialist

So far I'm very happy with Gist and their support team was outstanding.

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Online Instructor

But here is no option to reply customer comments like ladesk. I missed this feature badly in gist.

The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect.

owner

If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam.

Gist is well suited to build relationships with leads and customers, to offer better support.

No webhooks and integromat for my plan available. And they block workflows in my plan.

Head of Acquisition

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist.

Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

Yonyx vs Gist Comparison (2026)

Yonyx

Gist

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives