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Yonyx
Decision tree driven Interactive guides for customer service
(9)
Yonyx Pricing, Features, Reviews and Alternatives
Yonyx FAQs
Yonyx product overview
What is Yonyx?
PROBLEM:
Key benefits of using Yonyx
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service
Typical customers
Platforms supported
Support options
Training options
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Yonyx pricing information
Value for money
4.7
/5
217
Starting from
No pricing info
Pricing options
Value for money contenders
Yonyx features
Functionality
4.7
/5
217
Total features
38
11 categories
Most valued features by users
Functionality contenders
Yonyx users reviews
Overall Rating
4.8
/5
217
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.09/10
167
45
5
0
0
Overall rating contenders
Christine B.
Professional Training & Coaching,
Review source
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After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly.
The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.
I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one. I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.
Eugene L.
Online Media, 1,001-5,000 employees
Used daily for 2+ years
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Mostly good.
I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.
I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.
Rebecca S.
Real Estate, 5,001-10,000 employees
Used daily for less than 6 months
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everything is easy to navigate although sometimes it can take some time to load properly
Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.
Sandra W.
Internet, 5,001-10,000 employees
Used daily for 6-12 months
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Good - I was able to read it and give accurate advice to the customers when they called in with an internet issue
Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer
A better string search options that looks at the whole text of a document rather than just the titles
svln s.
Telecommunications, 10,001+ employees
Used daily for 6-12 months
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ease interface and also the algorithm flow in good understanding of the knowledge and sharing / found attractive becasue good in maintaining the data
ease interface and also the algorithm flow in good understanding of the knowledge and sharing
No cons were added to this review
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