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Yonyx
Decision tree driven Interactive guides for customer service
(10)
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Yonyx Pricing, Features, Reviews and Alternatives
Yonyx product overview
Price starts from
100
Per month
What is Yonyx?
PROBLEM:
Key benefits of using Yonyx
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service
Typical customers
Platforms supported
Support options
Training options
Yonyx pricing information
Value for money
4.8
/5
247
Starting from
100
Per month
Pricing options
Value for money contenders
Yonyx features
Functionality
4.7
/5
247
Total features
34
10 categories
Most valued features by users
Functionality contenders
Yonyx users reviews
Overall Rating
4.7
/5
247
Positive reviews
98
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.13/10
188
53
6
0
0
Overall rating contenders
Kim E.
Financial Services, 1-10 employees
Used daily for 6-12 months
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This product has made us more resourceful and proficient.
Very user friendly and efficient to use. The support was very useful and able to always help.
The process was smooth and no problems. Right now, I don't have any negative thing to say about the company.
Eric M.
Financial Services, 1,001-5,000 employees
Used weekly for less than 6 months
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I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.
Great API Documentation Very Easy To Use Very Easy To Train on Great Functionality
The online dashboard Some of the training videos could use some refinement
Emily G.
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
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easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer
it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm
Filipe P.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 1-2 years
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Yonyx has facilitated real-time knowledge sharing. Has given the best experience in this sector.
In a world where information is abundant and knowledge is power, having the best knowledge software is a huge step. Enhancing existing strategies is made possible with Yonyx in the bid to achieving professionalism. I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are key to better decisions. It is easy to work with and acts as a multidisciplinary platform.
With AI technology, accuracy is improved and every insights generated has yielded good results. I cannot complain.
Eythan S.
Used daily for 1-2 years
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Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.
I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.
Yonyx FAQs
Yonyx has the following pricing plans:
Starting from: $100.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Yonyx?
Yonyx has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Yonyx support?
Yonyx supports the following languages:
Korean, Arabic, Thai, Japanese, Portuguese, Swedish, Indonesian, Hebrew, Irish, Finnish, Italian, Norwegian (Bokmal), French, Hungarian, English, Danish, Dutch, Spanish, Russian, German
Q. Does Yonyx support mobile devices?
Yonyx supports the following devices:
Android
Q. Does Yonyx offer an API?
Yes, Yonyx has an API available for use.
Q. What other apps does Yonyx integrate with?
Yonyx integrates with the following applications:
Salesforce Service Cloud, Oracle Service, NetSuite, Oracle B2C Service, Freshdesk, ServiceNow, Zendesk Suite
Q. What level of support does Yonyx offer?
Yonyx offers the following support options:
Phone Support, Chat, 24/7 (Live rep)
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