Ameyo vs Dialshree

Salesforce Service Cloud

Five9

Genesys Cloud CX

VICIdial

Dialing Innovations Call Center Application Suite

Ameyo FusionCX

Compare Ameyo and Dialshree based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

An all-in-one customer interaction suite powering over a billion interactions worldwide

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Auto-Dialer

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Management

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Management

Email Management

Email Templates

Inbound Call Center

Inbox Management

Interaction Tracking

Knowledge Base Management

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Meeting Management

Monitoring

Multi-Channel Communication

Multi-Channel Management

Outbound Call Center

Performance Management

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Management

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workflow Management

Ameyo

Android

Linux

Web-based

Windows

TEAM LEADS

Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.

Software Developer

Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support.

Technical Executive 

Its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones.

Senior Business Development Associate

It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity.

Manager

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job.

ENGINEER

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Finance Lead

The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.

Associate Product Manager

I liked how they had built multiple API endpoints on top of Meta's endpoints. It was very easy to customize.

Founder and CEO

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center.

I.T SUPPORT 

The features are easy to use and understand. Its makes working in contact centre fun.

Tech Manager - Contact Center

Lack of basic functionality. Trust deficit in data being received at Dialer.

AM System Administrator

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

Head - Business Planning & Interactivity

A great (and inexpensive) platform for managing customer callouts.

System Administrator

They are available at all time like 24/7. They always helps on our software incidents and problems.

Senior Executive - Customer Support

Missed calls not shown on agent Id, TAT color also not changes.

Team Lead

Bad customer support, 70% issues never resolved on 1st call.

Ameyo screenshot: Personalized Experience with Customizable IVR

Ameyo screenshot: Deliver Faster Response with Automated Routing

Ameyo screenshot: Improve your Call Connect Rate with Auto Dialer

Ameyo screenshot: Deliver Context-Driven Experience with CTI Integration

Ameyo screenshot: Single View of Customer Data with Unified Agent Desktop

Ameyo screenshot: Work from Anywhere with Mobile Agent Capabilities

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. The cloud-based platform offers tools for managing omnichannel ticketing, agent productivity, operations automation, and more.

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

Access Controls/Permissions

Alerts/Notifications

Answering Machine Detection

Automatic Outbound Dialer

Call Scheduling

Communication Management

Customer Database

Customizable Caller ID

For Cloud Phone Systems

Integrations Management

Macros/Templated Responses

Mobile Access

Multi-User Collaboration

On-Demand Recording

Performance Metrics

Preview Dialer

Prioritization

Real-Time Chat

Real-Time Updates

Ring Groups

Role-Based Permissions

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

SIP Trunking

Virtual Voicemail

Dialshree

IT Manager

Great experience with good support team. Very happy to work with [sensitive content hidden.

Amazing experience with team elision, they are quick and professional. Always happy to support and help.

Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.

Deputy Manager Quality 

As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.

Customer support is excellent and great positive and proactive approach of entire team.

Sr. IT Eng.

Everything is perfect for our business, All modules helping us to improve our business.

SME (Subjet Matter Expert)

Overall it's a good application good to see the multiple iptions which help to create diffrent type of reports.

Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.

Manager-MIS 

Overall Quality is good, ease to use and modification option are available according to user business.

Team Leader

Great experience as getting proper support from Dialshree Team which is most important for all.

MIS 

Software is easy to use and features are very easy to understand. Money is worth for this software.

Herad-Customer Service

Just need to update system time by time with real world problems. I think it is zero error solution.

RETAIL CALL CENTER

This software support all major technologies which help easy integrations with various software of company.

Director

Auto Dial for the CallBacks features is missing.

Support Engineer

Top Notch Customer Experience with DialShree. Auto dialing process for the calling process.

Sometimes call drop issue happens, but that is not frequent.

IT-Project Manager

We have customized many Api and features as  per our requirement which help us to improve our productivity and business.

Ameyo vs Dialshree Comparison (2026)

Ameyo

Dialshree

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives