Ameyo vs Genesys Cloud CX

Salesforce Service Cloud

CXone Mpower

Five9

8x8 Work

Avaya UCaaS

Xperience

Compare Ameyo and Genesys Cloud CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Altitude Xperience is a cloud-based contact center solution that provides real-time? analytics support to campaign managers

An all-in-one customer interaction suite powering over a billion interactions worldwide

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Auto-Dialer

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Management

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Management

Email Management

Email Templates

Inbound Call Center

Inbox Management

Interaction Tracking

Knowledge Base Management

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Meeting Management

Monitoring

Multi-Channel Communication

Multi-Channel Management

Outbound Call Center

Performance Management

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Management

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workflow Management

Ameyo

Android

Linux

Web-based

Windows

TEAM LEADS

Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.

Software Developer

Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support.

Technical Executive 

Its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones.

Senior Business Development Associate

It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity.

Manager

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job.

ENGINEER

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Finance Lead

The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.

Associate Product Manager

I liked how they had built multiple API endpoints on top of Meta's endpoints. It was very easy to customize.

Founder and CEO

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center.

I.T SUPPORT 

The features are easy to use and understand. Its makes working in contact centre fun.

Tech Manager - Contact Center

Lack of basic functionality. Trust deficit in data being received at Dialer.

AM System Administrator

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

Head - Business Planning & Interactivity

A great (and inexpensive) platform for managing customer callouts.

System Administrator

They are available at all time like 24/7. They always helps on our software incidents and problems.

Senior Executive - Customer Support

Missed calls not shown on agent Id, TAT color also not changes.

Team Lead

Bad customer support, 70% issues never resolved on 1st call.

Ameyo screenshot: Personalized Experience with Customizable IVR

Ameyo screenshot: Deliver Faster Response with Automated Routing

Ameyo screenshot: Improve your Call Connect Rate with Auto Dialer

Ameyo screenshot: Deliver Context-Driven Experience with CTI Integration

Ameyo screenshot: Single View of Customer Data with Unified Agent Desktop

Ameyo screenshot: Work from Anywhere with Mobile Agent Capabilities

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

@mentions

Access Controls/Permissions

Activity Monitoring

Agent Interface

AI/Machine Learning

Alerts/Notifications

Answering Machine Detection

Approval Process Control

Archiving & Retention

Assignment Management

Attendance Management

Automatic Outbound Dialer

Batch Communications

Brainstorming

Call Conferencing

Call Queues

Call Scheduling

Call Screening

Call Tagging

Call Transcription

Call Whispering

Canned Responses

Catalog Management

CES Survey Structure

Chat Transcript

Churn Management

Code-free Development

Commenting/Notes

Communication Management

Complaint Monitoring

Compliance Management

Configurable Workflow

Content Creation

Content Library

Content Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Database

Customer Experience Management

Customer Journey Mapping

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Surveys

Customizable Branding

Customizable Forms

Customizable Templates

Data Extraction

Data Security

Data Visualization

Decision Support

Discussions/Forums

Document Management

Document Storage

Genesys Cloud CX

Ameyo vs Genesys Cloud CX Comparison (2026)

Ameyo vs Genesys Cloud CX Comparison (2026)

Ameyo

Genesys Cloud CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives