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Zendesk Sell

4.3
(145)

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All-in-one sales platform for sales teams.

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(45)

Zendesk Sell Pricing, Features, Reviews and Alternatives

Zendesk Sell FAQs

Q. What type of pricing plans does Zendesk Sell offer?

Zendesk Sell has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Zendesk Sell?

Zendesk Sell has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Zendesk Sell support?

Zendesk Sell supports the following languages:
German, Dutch, English, French, Spanish, Polish, Portuguese

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Q. Does Zendesk Sell support mobile devices?

Zendesk Sell supports the following devices:
Android, iPad, iPhone

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Q. Does Zendesk Sell offer an API?

Yes, Zendesk Sell has an API available for use.

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Q. What other apps does Zendesk Sell integrate with?

Zendesk Sell integrates with the following applications:
Wufoo, HubSpot Marketing Hub, Microsoft Outlook, Dropbox Business, FullContact, Zapier, QuickBooks Online Advanced, Tidio, Bedrock Data, Gmail, Trello, Google Drive, Paycove, Array, Harvest, Domo, Slack, Dotdigital, Front, Amity, Meta for Business, Reply, Google Calendar, Kustomer, Mailchimp, Marketo Engage, Slemma, PandaDoc, Wishpond, Xero, Operations Hub, Zendesk Suite

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Q. What level of support does Zendesk Sell offer?

Zendesk Sell offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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Zendesk Sell product overview

Price starts from

19

/user

Per month

What is Zendesk Sell?

Zendesk Sell is the all-in-one sales platform that drives rep adoption while automating data capture and analysis, providing sales leaders with the actionable insights they need in order to accelerate revenue growth in a measurable, scalable, and repeatable manner.

Key benefits of using Zendesk Sell

  • One-click, intelligent, out-of-the-box reports

  • Customizable and editable list reports (dynamic and static)

  • Mobile app on both iOS and Android with full desktop capabilities

  • An in-house success team which onboards, trains, and supports the sales team’s growth

  • Automated data analysis and prescriptive insights for sales acceleration
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

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    Starting from

    19

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    10

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Zendesk Sell pricing information

    Value for money

    4.1

    /5

    145

    Starting from

    19

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zendesk Sell features

    Functionality

    4.0

    /5

    145

    Total features

    109

    13 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    API
    Alerts/Notifications
    Data Import/Export
    Email Marketing

    Zendesk Sell users reviews

    Overall Rating

    4.3

    /5

    145

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.98/10
    Rating distribution

    5

    4

    3

    2

    1

    79

    45

    10

    7

    4

    Pros
    If you are already a Zendesk user, then I definitely recommend choosing Zendesk Sell as a way to expand reach and get higher quality leads. As with Zendesk, I love the simplicity of the program.
    We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.
    Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps.
    Cons
    Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
    Google apps sync is really bad, users all over the world complain about the very poor solution already since 2013 but base doesn't do anything about it.
    Wanted to give this system a chance but the code is so bad and the amount of times things break or functionality doesn't work is shocking. Upgraded our service and half the stuff stopped working.
    PD
    AvatarImg

    Patrick D.

    Information Technology and Services, 1-10 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    #1 sales CRM hands down !

    Reviewed 7 years ago

    As a Professional Business Technology Consultant for over 15 years, I've created, integrated and supported CRM Apps in verticals including but not limited to: Legal, Real Estate and Renewable Energy projects. Throughout my professional tenure I've not only written code but have had the experience of collaborating with EVERY SINGLE professional CRM applications on the market. My conclusion, Base CRM is THE answer to streamlining your sales & marketing processes and cycle.

    Pros

    SIMPLICITY SELLS! This is the genius behind Base CRM.

    Cons

    None that I've ever experienced in 3-4 years.

    ZW
    AvatarImg

    Zach W.

    Entertainment, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Base is the CRM I decided to commit to using, and overall, I'm very happy with it.

    Reviewed 6 years ago

    Base has helped motivate me. It makes making calls fun because you can see your goals and your progress toward them. Base keeps me on top of what's important. For example, I called a business to see if they were interested in my services. I was told they were interested but to call back when they planned their event in a year! It's easy to set the task to call the lead back in a year, and even better is that the phone call was recorded. I can listen back and when I follow up, know exactly what's going on. Base has also given me a clearer picture of which sources of leads are best so I'm able to focus on them first. I could go on and on about the benefits of using Base. It's a huge part of my business.

    Pros

    The best thing about Base is that it works. I tried free trial versions of a couple of other CRMs and my first big test was importing data and mapping it. The very first time I tried this with Base, it worked without a hitch. The other CRMs I tried hit some kind of a snag. I'm sure I could have contacted support or messed with them and gotten then to work, but what's the point when Base worked...

    Cons

    In my list of pros, I mentioned that everything you could want in a sales CRM is built into Base. However, on the marketing side, it leaves a lot to be desired. I'm a one-man operation so I'm doing all of the sales and marketing myself. My solution was to get the minimal ActiveCampaign account they offer and use it for my automation and marketing needs. Base and ActiveCampaign can work together...

    AW
    AvatarImg

    Andrew W.

    Marketing and Advertising, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Avoid this Zendesk stepchild!

    Reviewed 4 months ago

    Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This product is NOT intended for business use. It's a liability to Zendesk.

    Pros

    I used this product when it was Base CRM. It was a great crm, no fluff, just basic CRM features that worked really well.

    Cons

    Zendesk's acquisition of this product was a disaster! They've got a bunch of bugs with bringing it into their ecosystem. It took almost a month to provision our account. Yes... we paid for a month of "we'll get it working soon, I promise!" Since then, in the past 6 months, our account has just disappeared as if we cancelled it (we paid for the year already). No login, no access to information, and no support. Support from Zendesk takes a few days per response. Getting back into our account last time took over a week. Right now, we're locked out of our CRM. It's costing us tons of money!

    DW
    AvatarImg

    Daniel W.

    Real Estate, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very streamlined and efficient, user-friendly and easy to customize, great customer service.

    Reviewed 5 years ago

    Base made it easy for me to customize a CRM to exactly my needs, as well as bring all the functions of my business - from calls and emails to tracking deals and closings - into one place.

    Pros

    I'm in the real estate field and I've used maybe a dozen different CRMs over the years, both for myself and at different companies. I've worked in Salesforce, Top Producer, and CINC extensively. I found Base on accident while I was trying out a handful of new CRMs to kick off a new independent venture, and it's easily the best one. It automatically logs a huge number of my activities so I don't have...

    Cons

    There are a few places here and there in the Base CRM that are missing small features - for example, there's currently no "Previous Lead" or "Next Lead" button on each lead page, you just have to go back to your lead list (similar to Salesforce). That said, none of these little features have slowed me down any, and they are extremely receptive to feature feedbacks and requests - based on their responses I'm confident that this CRM is just going to continue getting better as they continue adjusting to client feedback and ideas.

    AR
    AvatarImg

    Verified reviewer

    Marketing and Advertising, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I Love This CRM!

    Reviewed 3 years ago
    Pros

    I have used this CRM for 5+ years now and have tried a lot of other CRM's over the years and keep coming back to this. Its simple, easy to use, the layout makes sense for how a relationship progresses over time, it integrates into a lot of other software. I just love this in every way.

    Cons

    I honestly have no cons with Zendesk Sell. I love this software.

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