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Zendesk Sell Pricing, Features, Reviews and Alternatives

Zendesk Sell product overview

Price starts from

$

19

/momonth

What is Zendesk Sell?

Zendesk Sell is the all-in-one sales platform that drives rep adoption while automating data capture and analysis, providing sales leaders with the actionable insights they need in order to accelerate revenue growth in a measurable, scalable, and repeatable manner.

Key benefits of using Zendesk Sell

  • One-click, intelligent, out-of-the-box reports

  • Customizable and editable list reports (dynamic and static)

  • Mobile app on both iOS and Android with full desktop capabilities

  • An in-house success team which onboards, trains, and supports the sales team’s growth

  • Automated data analysis and prescriptive insights for sales acceleration
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    Zendesk Sell pricing information

    Value for money

    4.1

    /5

    135

    Price starts from

    $

    19

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zendesk Sell features

    Functionality

    4.0

    /5

    135
    Total Features114 13 categories

    Most valued features by users

    Reporting/Analytics
    API
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Email Marketing
    Data Import/Export

    Zendesk Sell users reviews

    Overall rating

    4.3

    /5

    135

    Positive reviews

    87%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10
    Rating distribution

    5

    4

    3

    2

    1

    74

    43

    8

    7

    3

    Pros
    If you are already a Zendesk user, then I definitely recommend choosing Zendesk Sell as a way to expand reach and get higher quality leads. As with Zendesk, I love the simplicity of the program.

    OS

    Olivia S.

    Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps.

    Per E.

    We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

    SC

    Samuel C.

    Cons
    Google apps sync is really bad, users all over the world complain about the very poor solution already since 2013 but base doesn't do anything about it.

    MB

    Marc B.

    Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.

    Brenden S.

    Wanted to give this system a chance but the code is so bad and the amount of times things break or functionality doesn't work is shocking. Upgraded our service and half the stuff stopped working.

    DS

    Diego S.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great crm

    Reviewed 7 months ago
    Pros

    Easy to use and a full suite of features

    Cons

    Sometimes can be lacking some needed features

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great Product with GPS

    Reviewed a year ago

    Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

    Pros

    I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

    Cons

    My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Long time user

    Reviewed 2 years ago

    In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.

    Pros

    It's easy to store clients and manage your deals.

    Cons

    It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Advanced CRM require learn

    Reviewed 3 months ago

    Totally is pretty good with the price like they offer. High tech require, report good, beautiful ui/ux

    Pros

    They good at show how time to spend on each prospect via Smart Status. Pipeline provide the specialization of each stage require you focus to move deal next stage. The UI:UX is modern and fresh. Its colorful then your eye will interact faster

    Cons

    Not have an overview for the pipeline, you should go to report to see. The left-sidebar only provide the information key-in with the Bold style so it may difficult to see and assumpt

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Powerful and simple sales management tool

    Reviewed 2 years ago

    I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

    Pros

    - Simple input for contact information for different clients and potential clients - Super easy to create deals and potential purchases for clients - Schedule appointments, set reminders, and send emails all from within the program - Check metrics and numbers of different members of the sales team for different times and situations. - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously - Easily sort through customer lists to find people who are relevant under different categories

    Cons

    - Sometimes too easy to change things that have been set by others - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

    Zendesk Sell FAQs and common questions

    Zendesk Sell has the following pricing plans:
    Starting from: $19.00/month
    Pricing model: Subscription
    Free Trial: Available


    Zendesk Sell has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Zendesk Sell supports the following languages:
    German, Dutch, English, French, Spanish, Polish, Portuguese


    Zendesk Sell supports the following devices:
    Android, iPhone, iPad


    Yes, Zendesk Sell has an API available for use.


    Zendesk Sell integrates with the following applications:
    Wufoo, HubSpot Marketing Hub, Microsoft Outlook, Dropbox Business, FullContact, Zapier, QuickBooks Online Advanced, Tidio, Bedrock Data, Gmail, Trello, Google Drive, Paycove, Array, Harvest, Domo, Slack, Engagement Cloud, Front, Amity, Facebook, Reply, Google Calendar, Kustomer, Mailchimp, Marketo Engage, Slemma, PandaDoc, Wishpond, Xero, PieSync, Zendesk


    Zendesk Sell offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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