Booker vs ProSolutions Software

Calendly

Google Calendar

Vagaro

Calendly is a scheduling automation platform that helps individuals, teams, and enterprises book meetings faster, eliminate back-and-forth emails, and connect their calendar, CRM, and video tools into one seamless scheduling workflow.

Google Calendar is an online calendar solution that enables users to manage business and personal schedules. The platform offers calendar migration options, allowing users to integrate existing calendars, including those from Microsoft and IBM. Google provides comprehensive tools and resources to facilitate data migrations into the Google Workspace ecosystem.

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

Salon owner

After a while the service became unaffordable for my business.

Co-Owner

The system was constantly down and in service with technical issues.  

Booker enables your staff to access a calendar of daily appointments & classes, adjust their schedules, book multiple customers, send reminders and more.

Access Controls/Permissions

Accounting

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Attendance Management

Automated Scheduling

Barcode/Ticket Scanning

Before & After Pictures

Billing & Invoicing

Booking Management

Booth Rental Management

Calendar Management

Calendar Sync

Client Database

Client Management

Client Portal

Client Profiles

Commission Management

Confirmations/Reminders

Credit Card Management

Credit Card Processing

Customer Accounts

Customer Database

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Synchronization

Discount Management

eCommerce Management

Electronic Signature

Email Marketing

Email Reminders

Employee Database

Employee Management

Employee Scheduling

Financial Management

For Barbershops

For Medical Spas

For Retail

For Salons and Spas

Gift Card Management

Group Scheduling

Inventory Management

Inventory Tracking

Item Management

Loyalty Program

Marketing Automation

Mobile App

Multi-Location

Online Booking

Online Payments

Online Time Clock

Ordering Automation

Payment Processing

Payroll & Commissions

Payroll Management

Performance Metrics

Point of Sale (POS)

Purchasing & Receiving

Real-Time Reporting

Real-time Scheduling

Recurring Appointments

Referral Tracking

Reminders

Reporting/Analytics

Rescheduling

Retail Inventory Management

Retail POS

Room Booking

Sales Reports

Schedule Distribution

Scheduling

Shift Swapping

SMS Marketing

SMS Messaging

Social Media Integration

Task Scheduling

Third-Party Integrations

Time & Expense Tracking

Transaction History

Treatment Packages

Vacation/Leave Tracking

Website Integration

Some users say Booker initially offered good value with reasonable, flat-rate pricing and useful features, and reviewers appreciate affordable multi-location management. However, many reviewers indicate frequent price hikes, added fees, and poor value compared to competitors.

Value for money

By industry, Booker reviewers are most commonly professionals in health, wellness and fitness (39%). The most frequent use case for Booker cited by reviewers is appointment scheduling (71% of reviewers).

Booker

Web-based

iPhone

Windows

iPad

Android

Mindbody

Phorest

Meevo

ZENOTI

DaySmart Salon

Shopify

Mangomint

Starter

 Accelerate

 Ultimate

Inconsistent phone assistance

Owner

The system does not work as it is supposed to, I have spent too much time calling support without anything getting resolved.

65% of reviewers feel negative about Booker’s phone support. Some users report long wait times, unreturned calls, and difficulty reaching knowledgeable representatives. Reviewers indicate that issues are often unresolved after multiple calls, and support staff sometimes provide incomplete or incorrect information. They say follow-up is inconsistent, with promises of callbacks or solutions rarely fulfilled. Users mention that support can be unresponsive during critical outages, adding stress and delaying problem resolution.

Disruptive update scheduling

66% of reviewers feel negative about Booker’s software updates. Some users say updates often occur during business hours, causing downtime and interrupting service. Reviewers indicate that new releases sometimes introduce additional bugs or break existing features. They find the update process inefficient, requiring manual adjustments and frequent troubleshooting. Users report that the lack of timely communication about updates and the need for frequent maintenance make operations less predictable. They express frustration with the overall update experience.

Unresponsive email support

58% of reviewers feel negative about Booker’s email communication. Some users say emails to support often go unanswered or receive only automated responses that do not address their concerns. Reviewers indicate that promised follow-ups rarely occur, and responses, when received, are sometimes incorrect or delayed by several days. They report frustration with the lack of transparency about issue resolution and difficulty getting help for urgent problems. Users mention that email-based support is unreliable for time-sensitive needs.

Unreliable payment handling

68% of reviewers feel negative about Booker’s credit card processing. Users say they experience frequent issues with card transactions, including declined payments, integration problems, and delays in deposits. Reviewers indicate that the system’s limitations, such as mandatory use of specific processors and lack of flexibility, create operational headaches. They report challenges with gift certificate handling, refunds, and online purchases. Some users mention that technical glitches can result in lost revenue and increased manual work to reconcile payments.

Frequent system glitches

78% of reviewers feel negative about Booker’s bugs and issues. Some users report regular system slowdowns, crashes, and freezing, especially during busy times. Reviewers indicate these technical problems disrupt business operations, causing delays in checking clients in or out and booking appointments. They say glitches can lead to lost data, inaccurate reports, and frustration for both staff and customers. Users mention that outages often require workarounds, such as manual processing, and express concern about the reliability of the platform.

Intuitive system navigation

100% of reviewers feel positive about Booker’s navigation. Reviewers indicate the software is straightforward and easy to move through, regardless of experience level. Users say the layout is clear, making daily tasks efficient and reducing time spent searching for features. They appreciate that both staff and clients can navigate the system with minimal instruction. Some users report that the platform’s organization allows businesses to get up and running quickly. They find the interface logical and accessible, which supports smooth business operations.

Responsive live chat help

80% of reviewers feel positive about Booker’s live chat support. Some users report that chat support is quick and convenient, allowing them to resolve issues without tying up phone lines. Reviewers appreciate being able to multitask while receiving assistance and say chat agents are knowledgeable and patient. They find that questions are answered promptly, and problems are typically solved in real time. Users think the live chat feature is especially helpful during busy periods, and they value the 24-hour availability for urgent needs.

Streamlined staff training

89% of reviewers feel positive about Booker’s training and learning curve. Some users say the system is easy to learn, even for those without formal training. Reviewers indicate that embedded training videos and flexible training sessions help staff get up to speed quickly. They appreciate the simplicity of self-training and the ability to teach others efficiently. Users find the support team knowledgeable and patient, which makes learning new features less daunting. They value ongoing access to training materials and resources.

Efficient team coordination

81% of reviewers feel positive about Booker’s staff management features. Some users say the platform simplifies onboarding and training, especially in environments with high staff turnover. Reviewers appreciate being able to quickly show new employees how to use the system and note that multiple accounts for managers and staff are easily managed. They find it helpful for payroll access and remote work. Users think the support team is patient and knowledgeable, making transitions smoother. They say the system helps keep everyone on the same page and enables collaboration across departments.

Accessible and customizable use

reviewer

There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu.

86% of reviewers feel positive about Booker’s ease of use. Users think the software is intuitive, with a clean and organized layout that makes daily tasks straightforward. Reviewers appreciate the ability to customize features to fit their business needs and say the system is accessible for both beginners and experienced users. They find onboarding new staff is simple due to the user-friendly design. Some users mention that the help section is useful for quick answers, and they value the software’s logical workflow.

Accounting Admin

Booker has offered strong scheduling, payment processing and marketing tools in one platform which has made my work life 10x easier!

Pilates transformation expert

Whenever anything goes wrong - like the app stops working correctly or automated payments stops working - it’s impossible to get help from customer service.

customer care agent

my experience with booker was so great when i want to discover new books and learn any new information i would run to it immedatelly rather than wasting my time on other platforms.

Spa Manager

I use this software to manage our bookings at the Spa in which I manage & I love it!

University Intern 

Booker gives salon professionals and owners the tools they need to streamline their business operations and improve client satisfaction with the help of its configurable features and mobile app.

Registered Massage Therapist

They notified you via email for every new appointment, making it easy to keep track of client appointments.

Director of Business Operations

Constantly freezing, unable to check out clients without crashing, unable to view past transactions easily.  

Esthetician and massage therapist

It has an unlimited amount of options for services and prices as well as staff.

Their practitioner scheduling could use some improvement, in terms of making it more customizable.

It would go down and stop working on our busy days in the salon.  

Manager

Also, the credit card fees were unsustainable.

User friendly for clients, however could use some minor upgrades with scheduling customization.

The reports and ease of onboarding employees, setting security levels and booking appointments.

owner

Clients could not purchase their sessions, packages, or memberships online, also their forms were not available when we first started, and the check out process was not the easiest.

Some users could first have a steep learning curve that makes it difficult to become skilled in using all the capabilities. Although Booker provides a wide range of functions, some specialized or niche salon businesses could need more modification or integration with specialized software.

Massage therapist

App version allowed for easy and quick reference from my smart phone.

Overall I had no issues with my experience while using Booker.

Occasional glitches that were not fixed quickly.

Booker has been super easy to learn as well as easy to teach our new concierge/front desk staff.  

Designer. Project Manager

I like it's ease of use and it's streamlined process in order to schedule.

Although I did not actively work in salon management during my internship at the university in pharmaceutical product development and research, I did get the chance to learn more about Booker's features and functionality.

Massage Therapist/ Business owner

Their sales team is awesome but once you sign your contract, the customer service is garbage they do not care about you or the issues the software has and it is very apparent.

Store and Spa Director

The worst experience I've had with a service provider or tech provider, bar none.

Cosmology

Customer appointment history is glitchy and sometimes dose not show history and notes as needed

You know these companies are in trouble when they try to hold you to a policy that says if you say nothing, your contract auto-renews for one year.

Its user-friendly interface makes staff organization, client administration, and appointment scheduling easier.

a lot thing, like getting locked in a contract, event the sytem wasn't working for us we weren't able to dowgrade.

I used Booker for several years and found it to be easy to navigate.

They upgraded it regularly when I started, then it became apparent that the upgrades were few and far between and really meaningless.

They also recently came out with an AI receptionist feature for online booking.

They do not send a renewal notice or offer a reasonable cancellation window.

Nothing in the booker booking system was easy or made sense

I liked the ease of clients being able to book online and how it integrated into our website.

Bookers sales team worked really hard to sell me on a contract and once it was signed the truth slowly came out.

It was good, it was our first booking system so it worked at the beginning since we ere not sure what we needed.

The system is really flawed and has a lot of bugs.

unreliable , inconsistent, lack of ownership when software not working, lack of ownership when they add services to our list that we don't offer, no report is accurate

I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons.

My best guess is you are only using the software as a glorified version of paper schedule book. If you are using more than just the most very basic functions of this software you would know just how bad it is.

Receptionist

The features make sense, and I've noticed as Booker is updating and adapting it just gets better.

can access schedule from mobile devices || clients can book appointments via web link

Booker vs ProSolutions Software Comparison (2026)

Booker

ProSolutions Software

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives