The software is constantly down. This week I have been down twice. I am currently down for over 90 minutes as of this review.. Support acts like you are idiots when you call in. Ive been using the system for 3-4 years and Im looking for something else after investing thousands of dollars in ...
After subscribing in Oct 2015 for a ''free'' trial of 30 days, I'm beeing held hostage since then. Booker will not cancel my account after 4 written requests and 3 calls. They are charging the fees on my credit card monthly and wont stop.WORST POSSIBLE EXPERIENCE, EVER. STAY AWAY.
Starting from: $85.00/month
Pricing model: Subscription
Get up and running for as little as $85 per month!
An all-in-one cloud-based business management platform, Booker is designed for local service and class-based businesses such as spas and salons, yoga, fitness, and Pilates studios, pet grooming services, businesses engaged in music, swimming, and tennis lessons, and even franchises and enterprises with multiple locations. It supports businesses of varying sizes – very small, midsized, and large enterprises – and can scale with customers as their businesses grow.
Booker users include business owners, their designated staff, and their customers. Some of Booker’s customers include Northwest Ohio, Drybar, Hard Rock Hotel and Casino, Hilton Hotels and Resorts, and Novalaser Body Care Center.Read the full GetApp Analysis
Booker is a cloud-based business management platform providing local service businesses with a fully redundant infrastructure that helps them run their businesses around the clock from a computer, tablet, or smartphone. Booker helps businesses grow their client base, book customer appointments, process payments, manage employees, track inventory, and build long-term customer relationships. Customers who use Booker can book appointments and class schedules, even after business hours, from the company’s website, social media accounts, or mobile app.
Booker makes the daily demands of running a local business easier while eliminating the need for ongoing technology updates and troubleshooting. Every data point captured is backed up and secured online, so business owners never have to worry about defective or stolen hard drives. Some of Booker’s core features include the Booker Marketing Network, Facebook booking app, integrated credit card processing, comprehensive data management, and its suite of customer retention tools.
For organizations looking for a technology platform that can address the many different aspects of running a business – attracting customers, booking clients, processing payments, managing employees, and nurturing client relationships – Booker provides a full-featured ecommerce and business management system, all in one place. It enables businesses to sell their services online through their website, mobile app, at their business location, and through a network of partner sites.
It simplifies payment processing, automatically keeps track of inventory, manages staff scheduling, and generates real-time reports, among other things. Because the Booker platform is all-in-one, every client interaction – from booking to payment method to upsell to retention – is tied back to a customer record, affording businesses a clear insight into when and why customers patronize them, allowing them to serve their customers better.
Paying customers are the lifeblood of any business. Booker helps businesses attract new clients and book customers through the Booker Marketing Network, which makes your business bookable on top-rated sites and apps like Yelp, MapQuest, and SpaJour. Once signed up, customers can book directly from your profile page through a “Book Now” button.
Partner sites in the Booker Marketing Network have a combined estimated total of 160 million customer visits per month, which dramatically expands your presence. And unlike other online advertising platforms, the Booker Marketing Network doesn’t require upfront payment, as it’s strictly pay-for-performance. If you get no bookings, you pay nothing.
With Booker, customers are free to book appointments from whenever and wherever it’s convenient for them. Booker’s Facebook booking app gives social media users the ability to make appointments or schedule classes and services through your Facebook business page's “Book Now” button.
A “Buy Now” button for gift certificates can also be installed.
Booker’s integrated credit card processing and point-of-sale solution provides businesses with the requisite tools to successfully sell their services. It comes with a comprehensive sales management system that facilitates transaction processing, tracking, and reporting.
It enables businesses to accept credit and debit card payments, create customized gift certificates that can be made available online, in-store, and on the company’s Facebook page, and turn mobile devices into instant payment processors, making the checkout process virtually pain-free for your customers.
Because data is captured and stored in one facility, Booker makes it easy for businesses to manage key data pertaining to clients, employees, inventory, and bookings. Schedules are seamlessly integrated across all booking channels, and the mobile app allows managers to manage staff schedule anywhere, anytime, and from any device.
Booker’s reporting and analytics feature lets businesses discover trends and gain solid insight into the factors affecting customer behavior and business processes. Access to customer and business data is regulated through role-based access controls. For example, in a spa or salon, therapists or stylists are given varying levels of access to customer data, including reporting and management functions that largely depend on their managerial level and degree of responsibility.
Retaining existing customers is less costly than acquiring new ones. Booker allows businesses to build long-lasting relationships with customers through its suite of retention tools. Booker’s dedicated mobile appointment app, the Booker Customer App, works on iOS, Android and Kindle devices. It lets your customers book appointments from their mobile device anywhere, anytime.
Booker’s Promote feature automates reminder emails and special offers using pre-built and pre-tested email templates. The loyalty points program gives companies the ability to devise customer reward campaigns for referrals, online bookings, and product purchases. Membership plans and prepaid bundles (e.g., five-pack yoga class, 10-pack massage, five eyebrow waxes), called series, can also be launched to secure repeat business. Survey tools help streamline the process of creating, distributing, and analyzing customer surveys.
Booker has ready-made integrations with merchant processors like Mercury, subLyme, Integrity, and Web2Pay. MailChimp is Booker’s email partner. Booker also has partnerships with sites like Yelp, AOL’s MapQuest, SpaFinder Wellness, BeautyBooked, BeautyNow, Lifebooker, Pingup, Locality.com, and SpaJour.
Depending on what your business needs, Booker offers several subscription options. Basic costs $85 a month and includes unlimited logins, online appointment book and bookings, integrated point of sale, detailed customer records, package and series management, gift certificates and ecommerce, optional credit card processing, and offers add-ons like Promote, Booker Customer App, and Booker Marketing Network.
Standard, which costs a monthly $135, includes all Basic features plus unlimited document storage, loyalty points and rewards, membership management, and class scheduling. Booker also offers customization options for multi-location businesses through Plus. It includes all Standard features plus multi-location options, custom customer fields, IP lock, quick login, and Booker API access options. Plus pricing can be discussed with the Booker sales team.
For very small businesses, Kickstart is priced at $45 per month and includes all Basic features with the following limitations: logins for one to two employees only, simple self-onboarding wizard, required credit card processing, and limited reporting. Promote is not available as an add-on, and it is exclusively for US customers only.