Booker Software Pricing, Features, Reviews & Comparison of Alternatives

Booker Software

Spa and Salon Business Management Software

4.14/5 (906 reviews)

Booker Software overview

What is Booker Software?

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
www.booker.com

Pricing

Starting from
$129/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Booker Software screenshotSugar Mama's Skin StudiosBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshot: Set up an ecommerce store in BookerBooker Software screenshot: Use the calendar in Booker to shedule your appointments and book roomsBooker Software screenshot: Booker lets customers book from FacebookBooker Software screenshot: Offer services and deals from your Booker webisteBooker Software screenshot: Customer satisfaction survey in BookerBooker Software screenshot: Customer loyalty points in BookerBooker Software screenshot: Booker lets you access appointments reportsBooker Software screenshot: Manage your product inventory in BookerBooker Software screenshot: Use Booker to see your regular scheduleBooker Software screenshot: View recent appointments in BookerBooker Software screenshot: Use Booker's marketing network to promote your businessSugar Me WaxBooker Testimonial - Theory Salon

Booker Software reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.2
  4.2
Ashely Scheller

Book It!

Used daily for 2+ years
Reviewed 2018-10-11
Review Source: Capterra

Pros
Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Cons
The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Faith Burton

Great to have

Used daily for less than 6 months
Reviewed 2020-01-20
Review Source: Capterra

I was able to find an online booking system for clients to book at their convenience

Pros
I like that clients can easily navigate their way through the app. It’s easy for them with the categories they can see each service falls under

Cons
I wish I could add pictures so I can show clients what hairstyles they would be be getting. It’s always nice to have a visual

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Victoria Shimazaki

User friendly software

Used daily for 2+ years
Reviewed 2020-02-22
Review Source: Capterra

I’m very satisfied with Booker. They are improving their service all the time. I highly recommend them.

Pros
Booker is very easy to use and allows customers to book appointments online.

Cons
Glitches happen from time to time but their customer support team usually fixes everything in timely manner.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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TONYA HUGHES

Booker is a very useful tool in our Spa

Used daily for 2+ years
Reviewed 2019-12-11
Review Source: Capterra

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.

Pros
You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders. We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]

Cons
Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jill Seppa

Booker is a scam!!!!!

Used daily for 1-2 years
Reviewed 2019-10-16
Review Source: Software Advice

Nothing that I needed support with and is standard expectations were attended to nor problems resolved.

Pros
running payroll reports there is pretty much nothing else.

Cons
It is impossible to get it set up appropriately, after 4 months of phone calls, I still never got the appropriate credit cards to run internally. I was able to set up an acct with their third party processing but could never actually link that to closing appointments. It was a full time job to communicate with customer service and after 4 months this was never rectified. Their rates doubled from when I signed on and are now even with mindbody yet the service and function is not as good. I am open seasonally and so when I signed on I very clearly asked if I would not be charged for the months I am closed and was very clearly told that I would not be charged. When I went to put my account on vacation mode I was told this is not an option.

Response from Booker


Hi Jill-

Thank you for sharing your experience with us - we are sorry to hear that our software and service did not meet your expectations.

We wish your business the best, and hope that you were able to find a business management solution that fits your needs as a seasonal business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Booker Software pricing

Starting from
$129/month
Pricing options
Subscription
View Pricing Plans

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Booker Software features

API
Activity Dashboard
Automatic Notifications
Calendar Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Reminders
Social Media Integration
Third Party Integration

Activity Tracking (177 other apps)
CRM Integration (141 other apps)
Electronic Payments (149 other apps)
Email Integration (203 other apps)
Real Time Data (141 other apps)
Reporting & Statistics (261 other apps)
Surveys & Feedback (154 other apps)

Videos and tutorials

Additional information for Booker Software

Key features of Booker Software

  • Booker Marketing Network: Offer booking on partner websites
  • Social media promotions
  • Direct website booking
  • Targeted email marketing campaigns
  • Customized gift certificates
  • Customized booking pages
  • Facebook booking
  • Mobile & tablet booking
  • Integrated point-of-sale (POS) system
  • Appointment reminder emails
  • Credit card processing
  • Mobile payment processing
  • Staff scheduling
  • Special offers, loyalty rewards programs & membership plans
  • Inventory management
  • Various booking data reporting
  • Built-in CRM
  • Employee scheduling
  • Customer feedback surveys
  • 3rd party API integration
  • Attendance Management
  • 2-Way SMS Texting
View All Features

Benefits

Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.