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Booker

4.1
(960)

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Spa and Salon Business Management Software

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(30)

Booker Pricing, Features, Reviews and Alternatives

Booker FAQs

Q. What type of pricing plans does Booker offer?

Booker has the following pricing plans:
Starting from: $129.00/month
Pricing model: Subscription

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Q. Who are the typical users of Booker?

Booker has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Booker support?

Booker supports the following languages:
English

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Q. Does Booker support mobile devices?

Booker supports the following devices:
Android, iPad, iPhone

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Q. Does Booker offer an API?

Yes, Booker has an API available for use.

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Q. What other apps does Booker integrate with?

Booker integrates with the following applications:
Google Analytics 360, Clover, Twitter, Meta for Business, Keap, Google Calendar, Mailchimp

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Q. What level of support does Booker offer?

Booker offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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Booker product overview

Price starts from

129

Per month

Per Feature

What is Booker?

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Key benefits of using Booker

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    Not sure about Booker? Compare it with a popular alternative

    Starting from

    129

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range

    Starting from

    25

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Booker pricing information

    Value for money

    3.9

    /5

    960

    Starting from

    129

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Booker features

    Functionality

    3.9

    /5

    960

    Total features

    87

    13 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    API
    Data Import/Export
    Customizable Branding
    Customizable Templates

    Functionality contenders

    Booker users reviews

    Overall Rating

    4.1

    /5

    960

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.13/10
    Rating distribution

    5

    4

    3

    2

    1

    481

    273

    100

    37

    69

    Pros
    I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
    It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease.
    Booker is easy to set up and very intuitive. The price is good and they have great customer service.
    Cons
    It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more.
    SO finally I'm writing this review and turning them into the fraud division.
    When we’re busy with services and clients, it’s a really bad situation that we can’t do anything.

    Overall rating contenders

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    Marissa G.

    Owner, Massage Therapist

    Health, Wellness and Fitness, 11-50 employees

    Review source

    Overall Rating

    I wish there was something better out there.

    Reviewed a year ago

    Transcript

    Marissa G.: Hi, I'm Marissa and I'm a business owner and I give Booker on a scale of one to five, a three....

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    Capri S.

    Retail, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Booking appointments with a few clicks!

    Reviewed 3 years ago

    Easy to use, easy to book, easy to look at past and future bookings!

    Pros

    Excellent for booking appointments for guests. Easy to pull up upcoming and past bookings with names and dates.

    Cons

    This is a wonderful program that hasn't failed us yet. We have our employees using this program with no issues at all.

    SM
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    Sharmila M.

    Health, Wellness and Fitness, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Booker review

    Reviewed 4 years ago

    I hated them and will never go back. Absolutely negligent business practices by their vendor companies.

    Pros

    When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.

    Cons

    The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.

    JS
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    Jill S.

    Events Services, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Booker is a scam!!!!!

    Reviewed 4 years ago

    Nothing that I needed support with and is standard expectations were attended to nor problems resolved.

    Pros

    running payroll reports there is pretty much nothing else.

    Cons

    It is impossible to get it set up appropriately, after 4 months of phone calls, I still never got the appropriate credit cards to run internally. I was able to set up an acct with their third party processing but could never actually link that to closing appointments. It was a full time job to communicate with customer service and after 4 months this was never rectified. Their rates doubled from when I signed on and are now even with mindbody yet the service and function is not as good. I am open seasonally and so when I signed on I very clearly asked if I would not be charged for the months I am closed and was very clearly told that I would not be charged. When I went to put my account on vacation mode I was told this is not an option.

    Vendor response

    Hi Jill- Thank you for sharing your experience with us - we are sorry to hear that our software and service did not meet your expectations. We wish your business the best, and hope that you were able to find a business management solution that fits your needs as a seasonal business.

    DS
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    Daniel S.

    Health, Wellness and Fitness, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great Software, Always Improving

    Reviewed 5 years ago
    Pros

    Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.

    Cons

    There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.

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    Brittany S.

    Mental Health Care, 201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

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    Gets the job done, but can glitch frequently.

    Reviewed 4 years ago

    Overall Booker was easy to learn, pretty user friendly, and helped us streamline schedules for multiple providers at once which I believe impacted overall experience guests had at the spa.

    Pros

    I liked the ease of integrating new specials or services we were offering. It was generally easy to navigate and was also integrated with our website which was convenient and allowed guests to easily book online.

    Cons

    At the time I was using Booker, I experienced many times where the program would freeze out would have really slow load times which made it difficult during high volume times at the spa.

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