Booker Software Pricing, Features, Reviews & Comparison of Alternatives

Booker Software Reviews

Booker Software

Spa and Salon Business Management Software

4.3/5 (449 reviews)
13,322     1,813

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
www.booker.com

Booker Software Reviews (449)

Latest reviews

 Helpful with all questions

So far so good. It took me a while to figure out the system but the team was patient with me and helpful with any questions i had or any help that i needed.

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Reviewed 3 days ago by Tyler Alexander

 

 Decent but overpriced

Booker was a decent software, not enough bells and whistles, but it did the job. I wasn't a fan of the reports and I felt like the program could be slow sometimes. We have a salon and a spa and we had some difficulty booking some of our unique services. All in all it was a good product but too ...

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Reviewed 19th of March by Kate MacIsaac

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Booker Software Screenshots (19)

Booker Software screenshotBooker Software screenshot: Booker lets your customers pay onlineBooker Software screenshot: Set up an ecommerce store in BookerBooker Software screenshot: Use the calendar in Booker to shedule your appointments and book roomsBooker Software screenshot: The Booker app works seamlessly on mobile and tabletBooker Software screenshot: Your clients can use Booker to book appointments onlineBooker Software screenshot: Booker lets customers book from FacebookBooker Software screenshot: Use Booker for social media promotionBooker Software screenshot: Offer services and deals from your Booker webisteBooker Software screenshot: Set different membership plans in BookerBooker Software screenshot: Customer satisfaction survey in BookerBooker Software screenshot: Customer loyalty points in BookerBooker Software screenshot: Booker offers email marketingBooker Software screenshot: Send special offers to customers from BookerBooker Software screenshot: Booker lets you access appointments reportsBooker Software screenshot: Manage your product inventory in BookerBooker Software screenshot: Use Booker to see your regular scheduleBooker Software screenshot: View recent appointments in BookerBooker Software screenshot: Use Booker's marketing network to promote your business

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based
Supported Countries
United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Booker Software Pricing

Starting from: $85.00/month
Pricing model: Subscription

Get up and running for as little as $85 per month!

Competitors Pricing

Xola

Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

vCita

Starting from: $12.45/month
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available

GiftLogic

Free Trial: Available (No Credit Card required)

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Key Features of Booker Software

  • Booker Marketing Network: Offer booking on partner websites
  • Social media promotions
  • Direct website booking
  • Targeted email marketing campaigns
  • Customized gift certificates
  • Customized booking pages
  • Facebook booking
  • Mobile & tablet booking
  • Integrated point-of-sale (POS) system
  • Appointment reminder emails
  • Credit card processing
  • Mobile payment processing
  • Staff scheduling
  • Special offers, loyalty rewards programs & membership plans
  • Inventory management
  • Various booking data reporting
  • Built-in CRM
  • Employee schedule & payroll
  • Customer feedback surveys
  • 3rd party API integration
  • Attendance Management

Benefits

Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

Alternatives to Booker Software

GetApp Analysis

Booker is a cloud-based business management platform providing local service businesses with a fully redundant infrastructure that helps them run their businesses around the clock from a computer, tablet, or smartphone. Booker helps businesses grow their client base, book customer appointments, process payments, manage employees, track inventory, and build long-term customer relationships. Customers who use Booker can book appointments and class schedules, even after business hours, from the company’s website, social media accounts, or mobile app.

Booker makes the daily demands of running a local business easier while eliminating the need for ongoing technology updates and troubleshooting. Every data point captured is backed up and secured online, so business owners never have to worry about defective or stolen hard drives. Some of Booker’s core features include the Booker Marketing Network, Facebook booking app, integrated credit card processing, comprehensive data management, and its suite of customer retention tools.

What is Booker Software?

For organizations looking for a technology platform that can address the many different aspects of running a business – attracting customers, booking clients, processing payments, managing employees, and nurturing client relationships – Booker provides a full-featured ecommerce and business management system, all in one place. It enables businesses to sell their services online through their website, mobile app, at their business location, and through a network of partner sites.

It simplifies payment processing, automatically keeps track of inventory, manages staff scheduling, and generates real-time reports, among other things. Because the Booker platform is all-in-one, every client interaction – from booking to payment method to upsell to retention – is tied back to a customer record, affording businesses a clear insight into when and why customers patronize them, allowing them to serve their customers better.

Main Features

Booker Marketing Network

Paying customers are the lifeblood of any business. Booker helps businesses attract new clients and book customers through the Booker Marketing Network, which makes your business bookable on top-rated sites and apps like Yelp, MapQuest, and SpaJour. Once signed up, customers can book directly from your profile page through a “Book Now” button.

Partner sites in the Booker Marketing Network have a combined estimated total of 160 million customer visits per month, which dramatically expands your presence. And unlike other online advertising platforms, the Booker Marketing Network doesn’t require upfront payment, as it’s strictly pay-for-performance. If you get no bookings, you pay nothing.

Facebook Booking App

With Booker, customers are free to book appointments from whenever and wherever it’s convenient for them. Booker’s Facebook booking app gives social media users the ability to make appointments or schedule classes and services through your Facebook business page's “Book Now” button.

A “Buy Now” button for gift certificates can also be installed.

Integrated Credit Card Processing

Booker’s integrated credit card processing and point-of-sale solution provides businesses with the requisite tools to successfully sell their services. It comes with a comprehensive sales management system that facilitates transaction processing, tracking, and reporting.

It enables businesses to accept credit and debit card payments, create customized gift certificates that can be made available online, in-store, and on the company’s Facebook page, and turn mobile devices into instant payment processors, making the checkout process virtually pain-free for your customers.

Comprehensive Data Management

Because data is captured and stored in one facility, Booker makes it easy for businesses to manage key data pertaining to clients, employees, inventory, and bookings. Schedules are seamlessly integrated across all booking channels, and the mobile app allows managers to manage staff schedule anywhere, anytime, and from any device.

Booker’s reporting and analytics feature lets businesses discover trends and gain solid insight into the factors affecting customer behavior and business processes. Access to customer and business data is regulated through role-based access controls. For example, in a spa or salon, therapists or stylists are given varying levels of access to customer data, including reporting and management functions that largely depend on their managerial level and degree of responsibility.

Customer Retention Tools

Retaining existing customers is less costly than acquiring new ones. Booker allows businesses to build long-lasting relationships with customers through its suite of retention tools. Booker’s dedicated mobile appointment app, the Booker Customer App, works on iOS, Android and Kindle devices. It lets your customers book appointments from their mobile device anywhere, anytime.

Booker’s Promote feature automates reminder emails and special offers using pre-built and pre-tested email templates. The loyalty points program gives companies the ability to devise customer reward campaigns for referrals, online bookings, and product purchases. Membership plans and prepaid bundles (e.g., five-pack yoga class, 10-pack massage, five eyebrow waxes), called series, can also be launched to secure repeat business. Survey tools help streamline the process of creating, distributing, and analyzing customer surveys.

Integrations

Booker has ready-made integrations with merchant processors like Mercury, subLyme, Integrity, and Web2Pay. MailChimp is Booker’s email partner. Booker also has partnerships with sites like Yelp, AOL’s MapQuest, SpaFinder Wellness, BeautyBooked, BeautyNow, Lifebooker, Pingup, Locality.com, and SpaJour.

Pricing

Depending on what your business needs, Booker offers several subscription options. Basic costs $85 a month and includes unlimited logins, online appointment book and bookings, integrated point of sale, detailed customer records, package and series management, gift certificates and ecommerce, optional credit card processing, and offers add-ons like Promote, Booker Customer App, and Booker Marketing Network.

Standard, which costs a monthly $135, includes all Basic features plus unlimited document storage, loyalty points and rewards, membership management, and class scheduling. Booker also offers customization options for multi-location businesses through Plus. It includes all Standard features plus multi-location options, custom customer fields, IP lock, quick login, and Booker API access options. Plus pricing can be discussed with the Booker sales team.

For very small businesses, Kickstart is priced at $45 per month and includes all Basic features with the following limitations: logins for one to two employees only, simple self-onboarding wizard, required credit card processing, and limited reporting. Promote is not available as an add-on, and it is exclusively for US customers only.

Bottom Line

  • All-in-one business management platform for local service and class-based businesses
  • Contains tools that automate the process of attracting and booking customers, simplify the sales experience, manage various data types, and create meaningful customer relationships
  • Has native mobile apps for iPhones, iPads, and Androids for on-the-go business management
  • Integrates with merchant processors, MailChimp, and various online booking services
  • Offers scalable subscription options to meet the demands of your business

Videos

Tyler Alexander

Helpful with all questions

23/03/2017

So far so good. It took me a while to figure out the system but the team was patient with me and helpful with any questions i had or any help that i needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kate MacIsaac

Decent but overpriced

19/03/2017

Booker was a decent software, not enough bells and whistles, but it did the job. I wasn't a fan of the reports and I felt like the program could be slow sometimes. We have a salon and a spa and we had some difficulty booking some of our unique services. All in all it was a good product but too expensive. We are a Canadian company and didn't love how each month our bill would fluctuate. It would have been nice to have Canadian pricing for this unit.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
meryl southern

Bringing my business into the 21st century!

15/02/2017

I have been using Booker for the past 14 months. I have a large salon day spa, and until Booker came along, our reception desk was covered in large paper appointment books. Coordinating appointments was a huge hassle, especially when I had clients in for consecutive spa services. We would have hairdressers not show up because they didn't check their book the night before, we had clients who didn't show up because they couldn't cancel or reschedule their appointment with ease...it was so much stress, I think I had just gotten used to it, because I ran my business this way for over 30 years. Then along came BOOKER! I was terrified about going on line for so many reasons. Im in my late 50's and not very savy on a computer. I was afraid it would be too difficult to use. Jack was my rep, and he walked us through every step. It was so easy to solve any problem with tech support. Now, my business runs like a dream! No excuses, we all have access to our schedules no matter where we are. Clients love the ease of online booking, and the new system allowed my receptionists to do more customer service, since they don't have to be worried about the headaches of keeping paper books. I'm starting memberships soon, and have taken a couple of on line classes through Booker. Another challenge, but I have total confidence in the support I get from Booker to move forward and MAKE MORE MONEY! I urge you to consider using this system, I am certain you will love the way it changes your operation, and keeps you on top of your business!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Natasha Olson

Best Booking Site I've Used

15/02/2017

This is the best booking site I've used. I love that it is all inclusive. They do need to improve the online booking site for clients though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian  Dean

Awesome software

15/02/2017

Using Booker for our small business. It's great for client invoices, scheduling, and time management.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Isabella  Kislin

Awesome software

15/02/2017

GreAt and easy to use. Customer support is always there and helpful. Has everything needed to run perfectly and organized

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Noah Powers

Booker review

15/02/2017

I use booker daily for my work. It's internet based and has its down times occasionally, other than that, it's a wonderful program!

Pros

Easy to use.

Cons

If internet goes down, so does Booker

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitchel Rivera

Effective Booking and Management of my business

02/02/2017

Booker enables me and my staff to work remotely while connected. The booking experience is most of the times flawless and Frederick has been the best addition to the mix!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Genice  Brown

More Business SAvvy

01/02/2017

Booker could be more business savvy. Meaning...make the business side more efficient for the business owner to run the business. Reports need to be more user-friendly. Pre-book information needs to be more efficient. Service provider productivity percentages need to be more efficient. As a business owner I don't really know where I stand as far as percentages how we're doing on a daily basis unless I run a report and then the reports aren't as detailed space as I'd like them to be. I can't look at my business at a glance in Booker and see how I'm doing

Pros

User-friendly

Cons

Reports on efficient enough for me to run my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Booker Software

Make the functionality of the software easier for the business owner to run the business side of their business not just to book appointments.

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Lopez

Setting up services

01/02/2017

I love Booker it's so easy to set up and teach anyone to use, navigating through the system is painless. Gives me no added stress to run my business.

Pros

Easy booking

Cons

More privacy options for administrator or manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more

Who is Booker Software For?

An all-in-one cloud-based business management platform, Booker is designed for local service and class-based businesses such as spas and salons, yoga, fitness, and Pilates studios, pet grooming services, businesses engaged in music, swimming, and tennis lessons, and even franchises and enterprises with multiple locations. It supports businesses of varying sizes – very small, midsized, and large enterprises – and can scale with customers as their businesses grow.

Booker users include business owners, their designated staff, and their customers. Some of Booker’s customers include Northwest Ohio, Drybar, Hard Rock Hotel and Casino, Hilton Hotels and Resorts, and Novalaser Body Care Center.

Read the full GetApp Analysis