Booker Pricing, Features, Reviews and Alternatives

Excellent for booking appointments for guests. Easy to pull up upcoming and past bookings with names and dates.

This is a wonderful program that hasn't failed us yet. We have our employees using this program with no issues at all.

When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.

The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.

running payroll reports there is pretty much nothing else.

It is impossible to get it set up appropriately, after 4 months of phone calls, I still never got the appropriate credit cards to run internally. I was able to set up an acct with their third party processing but could never actually link that to closing appointments. It was a full time job to communicate with customer service and after 4 months this was never rectified. Their rates doubled from when I signed on and are now even with mindbody yet the service and function is not as good. I am open seasonally and so when I signed on I very clearly asked if I would not be charged for the months I am closed and was very clearly told that I would not be charged. When I went to put my account on vacation mode I was told this is not an option.

Hi Jill- Thank you for sharing your experience with us - we are sorry to hear that our software and service did not meet your expectations. We wish your business the best, and hope that you were able to find a business management solution that fits your needs as a seasonal business.

Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.

There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.

I liked the ease of integrating new specials or services we were offering. It was generally easy to navigate and was also integrated with our website which was convenient and allowed guests to easily book online.

At the time I was using Booker, I experienced many times where the program would freeze out would have really slow load times which made it difficult during high volume times at the spa.