Capsule vs OpenCRM

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM

Pipedrive

Freshsales

SugarCRM

Compare Capsule and OpenCRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Activity/News Feed

Alerts/Notifications

Appointment Management

Assignment Management

Budgeting/Forecasting

Business Process Automation

Business Process Control

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Logging

Campaign Management

Client Management

Collaboration Tools

Commenting/Notes

Configurable Workflow

Contact Database

Contact Management

Customer Database

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Data Visualization

Deadline Management

Document Management

Document Storage

Drag & Drop

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Event Triggered Actions

File Management

For iPad Devices

For Real Estate

For Small Businesses

For Startups

Forecasting

Forms Management

Generative AI

Graphical Data Presentation

Interaction Tracking

Kanban Board

Lead Capture

Lead Distribution

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

List Management

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Currency

Multiple Projects

Opportunity Management

Performance Metrics

Pipeline Management

Pipeline Reports

Predictive Analytics

Process/Workflow Automation

Progress Tracking

Project Planning/Scheduling

Project Tracking

Project Workflow

Prospecting Tools

Quotes/Estimates

Real-Time Notifications

Referral Tracking

Reminders

Reporting & Statistics

Reporting/Analytics

Reporting/Project Tracking

Role-Based Permissions

Sales Activity Management

Sales Forecasting

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Search

Search/Filter

Segmentation

Social Media Integration

Source Tracking

Tagging

Task Management

Task Progress Tracking

Capsule

Android

Web-based

iPad

iPhone

It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.

Marketing Director

This software is very easy to use, and we have had great success with using it to communicate internally to better serve our clients.

Business Development Manager

What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run.

Managing Directoe

Nice integration with Socials to retrive people information (pictures). Some basic easy to use integration with msot popular tools like Mailchimp, Xero, Zendesk.

Administration Manager

Capsule is an excellent product for tracking opportunities and client relationships. It is easy to set up and customise.

Overall experience was positive. It's a solution that I recommend to people.

Business Development Manager Groups

I find Capsule really easy to use and manage all my quotes, leads and follow-ups on it. I like that you can have custom fields too, helps for tracking.

Partner Development Manager

Technically it has always worked great and customer service is always prompt and very friendly.

Sales & Service Member Representative

Easy to use, intuitive easy to train how to use for new employees. Great powerful CRM tool.

Founder / Director

The free version was so restricted, it made it virtually useless.

Admin

What I like most is keeping notes and tracking all phone calls and customer interaction with ease to follow up.

The calendar view for tasks is my favorite to stay on top of everything.

Director

Support staff are very quick to respond. The close links with Mailchimp and Zapier are great and really easy to merge different systems.

I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.

Finance Director

It's intuitiveness is certainly my biggest positive.

Editor

No multiple records (create campaign lists and cleaning up is horror).

Starts to get expensive with more users - if I could role out viewing to my whole team (no input) it would be handy - but i can't justify £300 a month.

Founder and Professional Organiser

Easy to use, inexpensive, has all the features I need for my small business.

Capsule screenshot: Capsule customer history

Capsule screenshot: Capsule sales pipeline

Capsule screenshot: Capsule pipeline forecast

Capsule screenshot: Capsule milestone

Capsule screenshot: Capsule users & teams

Capsule screenshot: Capsule contact summary

Capsule screenshot: Capsule dashboard

Capsule screenshot: Capsule task calendar

Capsule screenshot: Capsule custom fields

Capsule screenshot: Capsule global search

Capsule screenshot: Capsule mobile app interface

Capsule screenshot: Capsule tasks

Capsule screenshot: Mobile App sales pipeline

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.


SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations. 
Ideal for B2B medium to large-sized companies.

Fully-featured cloud CRM software with everything you could ever need to maximise your business! UK Data, 5-star UK support and no paywalls!

Data Security

Internal Chat Integration

Lead Generation

Live Chat

Territory Management

Third-Party Integrations

Workflow Management

OpenCRM

Director, IT

The versatility is great. It has all the basics a CRM should have, but the ability to add-on items, or customize makes this a very useful tool.

Systems Engineer

I love how well documented the api is and how easy it is to customize the data that we want to fetch out of the api. I love how well it works with Tools such as clicddata.

Techncial Sales Manager

When we reported these bugs OpenCRM admitted they didn't work but if we wanted that functinoality we would have to pay for it. The email program is very bad and barely functions.

Administration & Projects Manager

Practice makes perfect so setting yourself up as a dummy contact or lead for testing is a must. With the customer support option and their quick responses it makes it overall a good exprience.

Managing Director

Really good for general customer management and sales tasks, with brilliant report features.

Marketing Manager

As a fairly small organisation, we find Open CRM easy to use with a handful of users. The support team are excellent when we run into any difficulties and is quick to help.

1st Line engineer

Being able to CC in extra contacts, our last ticket system couldn't do this- The ticket merge is great and I like that you can select the primary ticket- The view's are easy to setup.

Cost effective with great support. I can see this having more potential as I grow.

The support team are fabulous, easy to speak to, knowledgeable about the product.

Executive Vice President UK & Ireland Healthcare Sales and Service

I find OpenCRM itself very easy to use and navigate. The support and resources are extremely good.

Owner

Very easy to use it has all the features and functions I require and more and the cost is affordable for my small business.

It was easy to set up with the help of open crm and its easy to use.

Customer Relationship Specialist

The ease of use, the custom ability, and the additional chat function support.

The reporting is a bit confusing and could do with being made simipliar.

Capsule vs OpenCRM Comparison (2026)

Capsule

OpenCRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives