Capsule Pricing, Features, Reviews & Comparison of Alternatives

Capsule Reviews

Capsule

Take care of your customers and sales opportunities

4.6/5 (15 reviews)
7     4,715

   19 people use this

Who is Capsule For?


Statistics are based on less than 50 users from the GetApp community.

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With Capsule you can manage all relationships, not just customers: anage contacts, leads, customers, vendors and more.

You can manage your sales pipeline: track bids, deals, proposals and other opportunities. see it all in the sales dashboard.

You can organise your emails: easily link emails into Capsule when you send or receive emails from your contacts.

You can have a complete history in one place: attach notes, conversations, docs and files right into a contact’s history so it’s easily available.

You can make sure things get done: create tasks and share with co-workers. don’t miss that proposal deadline or customer call.

You can make it fit your business: customize Capsule by adding the data fields you need. brand it with your colors and logo.

Capsule Category Leaders

Reviews
Integrations
Mobile
Media
Security

#10 in CRM

View full ranking
62
14
16
16
3
13

#10 in Sales Management

View full ranking
61
14
16
16
2
13

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Capsule Screenshots (3)

Capsule screenshot: Capsule CRM Capsule screenshot: Capsule Contact ManagementCapsule screenshot: Capsule Tasks Management

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

Capsule Pricing

Starting from: £8.00/month
Pricing model: Freemium
Free Trial: Available (No Credit Card required)

Professional Edition:
£8/month, per user
2GB storage per user
50,000 contacts
Unlimited opportunities
Unlimited cases

Free Edition
Up to 2 users
10MB storage
250 contacts
Unlimited opportunities
Unlimited cases

Competitors Pricing

Base CRM

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

PipelineDeals

Starting from: $24.00/month
Pricing model: One-time License, Open-source
Free Trial: Available (No Credit Card required)

Pipedrive

Starting from: $12.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Capsule also visited

Infusionsoft
  • · CRM
  • · Marketing Automation
  • · E-Commerce
  • · Built-in metadata and keyword fields
Visit WebsiteCompare with Capsule
InfusionsoftCustomer Management
Insightly
  • · Powerful email integration with Google Apps/Gmail
  • · Free up to 2 users
  • · Fast Search of Everything You've Stored
  • · Automatic Address Book
Visit WebsiteCompare with Capsule
InsightlyCustomer Management
Zoho CRM
  • · Sales Force Automation
  • · Marketing Automation
  • · Customer Support & Service
  • · Inventory Management
Visit WebsiteCompare with Capsule
Zoho CRMCustomer Management

Key Features of Capsule

  • Get a complete contact view
  • Manage your sales pipeline
  • Manage your to-do list and calendar using tasks
  • Customize Capsule to fit your business
  • Manage groups of contacts with lists
  • Access your account from anywhere, securely

Benefits

Main benefits are:

Get a complete contact view
Manage your to-do list and calendar using tasks in Capsule to ensure things don't get forgotten.
Create custom categories using tags such as vendor, lead, customer.
Manage groups of contacts with lists
Capsule connects with popular applications

Alternatives to Capsule

Pipedrive
  • · Sales Pipeline View - great overview of sales
  • · Contact History
  • · Full Customization
  • · Email integration
Visit WebsiteCompare App
PipedriveCustomer Management
PipelineDeals
  • · Customizable Reporting
  • · Lead Tracking
  • · Deal Tracking
  • · Customer Relationship Management
Visit WebsiteCompare App
PipelineDealsCustomer Management
Base CRM
  • · Calendar integration
  •  
  •  
  •  
Visit WebsiteCompare App
Base CRMCustomer Management

Capsule Reviews & Ratings

User ratings

(11)
(5)
(1)
(0)
(0)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

Not sure about this one!

Verified Reviewer  14th of May

Brett Went, Director at valcore Ltd
I have been trying to use capsule on and off for a few years now. Unfortunately as I deal direct with the end user I have found capsule quite taxing as it is set up for business to business use! After following their instructions I then ended up with hundreds of duplicate accounts.

Pros: Great value for money

Cons: Not for B2C businesses

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Great product!

Verified Reviewer  4th of February

Platform & Product Development Lead (Marketing and Advertising company, 51-200 employees)
Awesome product with the powerful features you need and without the crazy price tag. The UI is clean and easy to use making it easy to get up to speed.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Less than 6 months

Excellent basic CRM tool

Verified Reviewer  6th of January

Graham Hyman, Inspirational Speaker and Trainer
I have used Capsule for over 5 years and have a database of over 10,000 contacts. It is easy to use, has a clear and attractive interface, s very reliable and has great customer support.

Pros: Very reasonable subscription cost (USD12 per user per month) Good task management system Fast God and easy reporting Easy export, good import Good integration with external programs (I use MailChimp and Xero)

Cons: No HTML on stored emails Very limited boolean filtering on lists

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Easy, user-friendly, inexpensive

Verified Reviewer  8th of November, 2015

Robin Vanderbilt, Technology Advisor at Eagle Consumables
I've been using Capsule CRM in a few different organisations for about 2 years. It far surpasses the extremities of Zoho and Salesforce. The layout is easy on the eyes. It's a very simple system for documenting history against clients whether it be cases, sales opportunities or a timeline of notes.

Pros: Lists of contacts and/or organisations can be generated based on field or tag criteria Data-tagging is a great way to use additional fields within a tag Integration with other systems is seamless Email dropbox is handy for sending notes or copying client correspondence via email Tracks are an absolute life-saver - you can set up tasks in a track to help manage a case or opportunity

Cons: Multiple tasks in tracks can't be allocated to employees

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Great system!

Verified Reviewer  25th of April, 2015

Siiri Nathalie Bruun, Project Manager at colego.dk
I have been using Capsule CRM in my previous job and we were happy to see how easy to use it was aswell as very compatible with our needs. The system allows an easy overview of customers/clients/contacts and with the integration with e.g Zendesk we were able to support our technical team. If you are a SMB you will find everything you need to run a smooth operation with Capsule. Keep tags with correspondance, pipeline, tasks etc.

Pros: Easy to use Nice design Very good customer support Great overview Nice integrations

Verified Reviewer  31st of July

Annabel Kaye, Speaker, consultant, employment law , outsourcing , HR ,creating flexibility that doesn't hurt

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Likelihood to recommend

9/10

Verified Reviewer  27th of June

Timothy Clifford CFP®, Financial Advisor and Managing Partner Core Wealth Consultants - Our goal is to help people invest. Even better.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

1-2 years

Likelihood to recommend

10/10

Verified Reviewer  16th of June

Reuben Sweeney, Solutions Expert at Link Solutions

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Verified Reviewer  10th of April

Darren Williams, Audio Visual, Videoconferencing and Communications Specialist.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

6-12 months

Verified Reviewer  9th of March

Giovanni Melai, Account Manager at Ibuildings Italia

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

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Frequently used together

FAQs for Capsule

Below are some frequently asked questions for Capsule.

Q. What are the main features of Capsule?

Capsule offers the following features:

  • Get a complete contact view
  • Manage your sales pipeline
  • Manage your to-do list and calendar using tasks
  • Customize Capsule to fit your business
  • Manage groups of contacts with lists
  • Access your account from anywhere, securely

Q. What type of pricing plans does Capsule offer?

Capsule has the following pricing plans:

Starting from: £8.00/month
Pricing model: Freemium
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Capsule?

Capsule has the following typical customers:

Freelancers, Non Profits, Small Business

Q. What languages does Capsule support?

Capsule supports the following languages:

English

Q. What type of pricing plans does Capsule offer?

Capsule has the following pricing plans:

Free Trial, Freemium

Q. Does Capsule support mobile devices?

Capsule supports the following devices:

Linux, Mac, Windows, Web-based

Q. Does Capsule offer an API?

Yes, Capsule has an API available for use.

Q. What other apps does Capsule integrate with?

Capsule integrates with the following applications:

Xero, ActiveCampaign, Kashflow, Clear Books Accounting, MailChimp, FreshBooks, Zendesk, Formstack, FreeAgent, RightSignature, Help Scout, ClickDesk, Mad Mimi, Google Apps for Work, Yesware, Wufoo, PieSync, PandaDoc, Proposable, Zapier, SupportBee, Leftronic

Q. What level of support does Capsule offer?

Capsule offers the following support options:

No information available

Top comparisons

GetApp users often compare Capsule to these alternatives:

  1. Capsule vs Insightly
  2. Capsule vs Pipedrive
  3. Highrise CRM vs Capsule
  4. Capsule vs Nutshell CRM
  5. Zoho CRM vs Capsule


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