Capsule Pricing, Features, Reviews & Comparison of Alternatives

Capsule Reviews

Capsule

Take care of your customers and sales opportunities

4.5/5 (14 reviews)   Write a review
   14 people use this
7     4,600
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Capsule Overview

With Capsule you can manage all relationships, not just customers: anage contacts, leads, customers, vendors and more.

You can manage your sales pipeline: track bids, deals, proposals and other opportunities. see it all in the sales dashboard.

You can organise your emails: easily link emails into Capsule when you send or receive emails from your contacts.

You can have a complete history in one place: attach notes, conversations, docs and files right into a contact’s history so it’s easily available.

You can make sure things get done: create tasks and share with co-workers. don’t miss that proposal deadline or customer call.

You can make it fit your business: customize Capsule by adding the data fields you need. brand it with your colors and logo.

Capsule Category Leaders

Reviews
Integrations
Mobile
Media
Security

#9 in CRM

View full ranking
61
13
16
16
3
13

#9 in Sales Management

View full ranking
60
13
16
16
2
13

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Capsule Screenshots (3)

Capsule screenshot: Capsule CRM Capsule screenshot: Capsule Contact ManagementCapsule screenshot: Capsule Tasks Management

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

Capsule Pricing

Starting from: £8.00/month
Pricing model: Freemium
Free Trial: Available

Professional Edition:
£8/month, per user
2GB storage per user
50,000 contacts
Unlimited opportunities
Unlimited cases

Free Edition
Up to 2 users
10MB storage
250 contacts
Unlimited opportunities
Unlimited cases

Competitors Pricing

TEAMGATE

Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pipedrive

Starting from: $12.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

SalesforceIQ

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Capsule also visited

Infusionsoft
  • · CRM
  • · Marketing Automation
  • · E-Commerce
  • · Built-in metadata and keyword fields
Visit WebsiteCompare with Capsule
InfusionsoftCustomer Management
Insightly
  • · Powerful email integration with Google Apps/Gmail
  • · Free up to 2 users
  • · Fast Search of Everything You've Stored
  • · Automatic Address Book
Visit WebsiteCompare with Capsule
InsightlyCustomer Management
Zoho CRM
  • · Sales Force Automation
  • · Marketing Automation
  • · Customer Support & Service
  • · Inventory Management
Visit WebsiteCompare with Capsule
Zoho CRMCustomer Management

Key Features of Capsule

  • Get a complete contact view
  • Manage your sales pipeline
  • Manage your to-do list and calendar using tasks
  • Customize Capsule to fit your business
  • Manage groups of contacts with lists
  • Access your account from anywhere, securely

Benefits

Main benefits are:

Get a complete contact view
Manage your to-do list and calendar using tasks in Capsule to ensure things don't get forgotten.
Create custom categories using tags such as vendor, lead, customer.
Manage groups of contacts with lists
Capsule connects with popular applications

Alternatives to Capsule

SalesforceIQ
  • · Seamless integration with your inbox and calendar
  • · Automatic email and calendar logging so you don't have to
  • · Unified address book for your entire team
  • · Hundreds of supplementary data sources enrich your contacts
Visit WebsiteCompare App
SalesforceIQCustomer Management
Pipedrive
  • · Sales Pipeline View - great overview of sales
  • · Contact History
  • · Full Customization
  • · Email integration
Visit WebsiteCompare App
PipedriveCustomer Management
TEAMGATE
  • · Interaction tracking
  • · Multiple sales process
  • · Custom activity types
  • · Customer history
Visit WebsiteCompare App
TEAMGATESales

Capsule Reviews & Ratings

User ratings

(8)
(5)
(1)
(0)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Great product!

Verified Reviewer  4th of February

Platform & Product Development Lead (Marketing and Advertising company, 51-200 employees)
Awesome product with the powerful features you need and without the crazy price tag. The UI is clean and easy to use making it easy to get up to speed.

Rating breakdown
Ease of use
Value for money
Customer support

Excellent basic CRM tool

Verified Reviewer  6th of January

Graham Hyman, Inspirational Speaker and Trainer
I have used Capsule for over 5 years and have a database of over 10,000 contacts. It is easy to use, has a clear and attractive interface, s very reliable and has great customer support.

Pros: Very reasonable subscription cost (USD12 per user per month) Good task management system Fast God and easy reporting Easy export, good import Good integration with external programs (I use MailChimp and Xero)

Cons: No HTML on stored emails Very limited boolean filtering on lists

Rating breakdown
Ease of use
Value for money
Customer support

Easy, user-friendly, inexpensive

Verified Reviewer  8th of November, 2015

Robin Vanderbilt, Technology Advisor at Eagle Consumables
I've been using Capsule CRM in a few different organisations for about 2 years. It far surpasses the extremities of Zoho and Salesforce. The layout is easy on the eyes. It's a very simple system for documenting history against clients whether it be cases, sales opportunities or a timeline of notes.

Pros: Lists of contacts and/or organisations can be generated based on field or tag criteria Data-tagging is a great way to use additional fields within a tag Integration with other systems is seamless Email dropbox is handy for sending notes or copying client correspondence via email Tracks are an absolute life-saver - you can set up tasks in a track to help manage a case or opportunity

Cons: Multiple tasks in tracks can't be allocated to employees

Rating breakdown
Ease of use
Value for money
Customer support

Great system!

Verified Reviewer  25th of April, 2015

Siiri Nathalie Bruun, Project Manager at colego.dk
I have been using Capsule CRM in my previous job and we were happy to see how easy to use it was aswell as very compatible with our needs. The system allows an easy overview of customers/clients/contacts and with the integration with e.g Zendesk we were able to support our technical team. If you are a SMB you will find everything you need to run a smooth operation with Capsule. Keep tags with correspondance, pipeline, tasks etc.

Pros: Easy to use Nice design Very good customer support Great overview Nice integrations

CapsuleCRM is social

29th of February, 2012

Coen Meerbeek | Blue Factory Internet
The integration with Google Apps is awesome. The GMail gadget let's you add opportunities from within you inbox, attach email to opportunities, manage contacts etc. Installation and configuration of CapsuleCRM is so easy. We compared different CRM systems and we wanted the Facebook / Twitter / LinkedIn information within our database. Capsule does a really good job in synchronizing this information. The mobile version (webbrowser only) is working good on iOS, like a native app, the performance is somewhat slow but it will do for the functionality required. You are using a CRM system for sales and it does an awesome job. The sales pipeline is very helpfull in discussing the status of the salescycles. Reporting could be more. Defining the stages of a salescycle and determing the phase of the salescycle is an awesome feature. The support is very responsive and helpful. Looking at price vs quality and features we still didn't regret choosing CapsuleCRM!

Pros: - social account integration (pictures and latest intell) - gmail gadget!!! - contact sync in Google Contacts - SSO via Google Apps - webapp - ease of use - support - salescycle possibilities

Cons: - performance webapp

Great Small Business CRM

29th of August, 2011

David F.
I really like CapsuleCRM. I've used Salesforce, Zoho, TactileCRM, Goldmine (years ago) and CapsuleCRM is so far the best in the small business market. It has a very easy interface to use, great tagging and list tagging capabilities. Easy to integrate via email or API. The only negative right now is it doesn't have security, any user with access can see everything and do everything. It's fine for small business but if you require security, I don't think you can use CapsuleCRM until they add that feature. Luckily for me our sales team is open so we can use this great tool, I hope they add security soon so we don't have to leave this product when we our sales team expands and we will need more security control.

Pros: The best thing I like about it is the dropbox and being able to leverage email to create notes, opportunities, tasks and the best part is that it auto-creates the customer if they don't exist. Also the pipeline tracking with milestones are great.

Cons: They really need to add access control and security. Right now everything is wide open which is fine for a small business but as a business grows, it will be key to have the security. I hope they add it soon.

Verified Reviewer  10th of April

Darren Williams, Audio Visual, Videoconferencing and Communications Specialist.

Rating breakdown
Ease of use
Value for money
Customer support

Verified Reviewer  9th of March

Giovanni Melai, Account Manager at Ibuildings Italia

Rating breakdown
Ease of use
Value for money
Customer support

Verified Reviewer  26th of January

Don Suave', Musician/Entreprenuer

Rating breakdown
Ease of use
Value for money
Customer support

Verified Reviewer  25th of October, 2015

Robin Vanderbilt, Technology Advisor at Eagle Consumables

Rating breakdown
Ease of use
Value for money
Customer support

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Frequently used together

FAQs for Capsule

Below are some frequently asked questions for Capsule.

Q. What are the main features of Capsule?

Capsule offers the following features:

  • Get a complete contact view
  • Manage your sales pipeline
  • Manage your to-do list and calendar using tasks
  • Customize Capsule to fit your business
  • Manage groups of contacts with lists
  • Access your account from anywhere, securely

Q. What type of pricing plans does Capsule offer?

Capsule has the following pricing plans:

Starting from: £8.00/month
Pricing model: Freemium
Free Trial: Available

Q. Who are the typical users of Capsule?

Capsule has the following typical customers:

Freelancers, Non Profits, Small Business

Q. What languages does Capsule support?

Capsule supports the following languages:

English

Q. What type of pricing plans does Capsule offer?

Capsule has the following pricing plans:

Free Trial, Freemium

Q. Does Capsule support mobile devices?

Capsule supports the following devices:

Linux, Mac, Windows, Web-based

Q. Does Capsule offer an API?

Yes, Capsule has an API available for use.

Q. What other apps does Capsule integrate with?

Capsule integrates with the following applications:

Xero, ActiveCampaign, Kashflow, Clear Books Accounting, MailChimp, FreshBooks, Zendesk, Formstack, FreeAgent, RightSignature, Help Scout, ClickDesk, Mad Mimi, Google Apps for Work, Yesware, Wufoo, PieSync, PandaDoc, Proposable, Zapier, SupportBee, Leftronic

Q. What level of support does Capsule offer?

Capsule offers the following support options:

No information available

Top comparisons

GetApp users often compare Capsule to these alternatives:

  1. Capsule vs Insightly
  2. Capsule vs Pipedrive
  3. Highrise CRM vs Capsule
  4. Capsule vs Nutshell CRM
  5. Zoho CRM vs Capsule


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