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Capsule Pricing, Features, Reviews and Alternatives

Capsule product overview

Price starts from

$

18

/momonth
Per Feature

What is Capsule?

Capsule is an easy-to-use CRM for businesses to manage contacts, build relationships, make more sales and be more organised.

Key benefits of using Capsule

Main benefits are:

  • Easily manage all your contacts from vendors and suppliers to investors and leads. Add tasks associated with your contacts and store all your communication history alongside the contact.
  • Keep a to-do list of all the things you need to do to follow up with your contacts using Tasks.
  • Custom Fields and Tags easily allow you to filter and sort your contacts and sales opportunities to make useful lists.
  • Capsule integrates with other services like Mailchimp, Google Apps, Gmail, Xero, Freshbooks, Zapier and more.
  • Manage sales opportunities using the kanban-style sales pipeline.
  • Arrange Capsule into teams and benefit from an increased focus on tasks and communication. Use the user access controls to ensure control over data.
  • Take Capsule with you using the Capsule Mobile app.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk

    Training options

    Documentation
    Videos

    Capsule pricing information

    Value for money

    4.5

    /5

    136

    Price starts from

    $

    18

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Capsule features

    Functionality

    4.3

    /5

    136
    Total Features84 9 categories

    Most valued features by users

    Reporting/Analytics
    API
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Email Marketing
    Data Import/Export

    Capsule users reviews

    Overall rating

    4.5

    /5

    136

    Positive reviews

    92%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.9/10
    Rating distribution

    5

    4

    3

    2

    1

    86

    39

    9

    1

    1

    Pros
    This software is very easy to use, and we have had great success with using it to communicate internally to better serve our clients.

    KP

    Kate P.

    What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run.

    Ilia T.

    Nice integration with Socials to retrive people information (pictures). Some basic easy to use integration with msot popular tools like Mailchimp, Xero, Zendesk.

    MP

    Mauro P.

    Cons
    The free version was so restricted, it made it virtually useless.

    Michelle C.

    I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.

    Ilia T.

    No multiple records (create campaign lists and cleaning up is horror).

    Stas R.

    Overall Rating

    Great CRM for Contacts, Tasks, Opportunities and pipelines

    Reviewed a year ago

    Transcript

    Guy G. : I'm Guy. I'm a director of a health and fitness consultancy firm, and we use Capsule CRM, and...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best CRM I've ever used

    Reviewed a year ago

    Peace of mind for my business

    Pros

    Visual presentation of the data, ease of access, monthly subscription, data capture, project tracking, email link capability, mobile access.

    Cons

    The CRM had no functions that I disliked

    Vendor response

    Hi Peter, Chloe here from Capsule. Thanks for taking the time out to write a review about Capsule - we're really glad it's helping your business!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    wonderful Software for every business

    Reviewed a year ago

    The software is simple to use, it has a wide range of tools that you can use. However, the great thing you dont have to use all the features and they are hidden away, so they dont affect your everyday usage. Incredibly for this type of software and all the tools you can access, it is incredibly affordable for personal, small business or large companies. We really love the product

    Pros

    We have used this software for over five years. We used to use act and were reluctant to move to another provider. We moved because we could use the software on all forms of devices, anywhere in the world. The other great feature is that it is so simple to use, you hardly need any training at all

    Cons

    Actually we love it, so we dont really have anything negative to say

    Vendor response

    Hi Peter, Chloe from Capsule here. Thanks for reviewing us! We're so happy to hear that Capsule has worked out for you!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best CRM money can buy

    Reviewed a month ago

    excellent, anyone can use capsule and not just the super techies

    Pros

    The client management, and the ability to keep things easy to use and not over complicate day to day activities

    Cons

    The search bar feature could be improved as search key words rather than phrases

    Vendor response

    Hi Eduardo Joel, Chloe from Capsule here. Thanks for taking the time to write a review. Also, thanks for submitting your feedback regarding the search bar - I'll be sure to add your name against this as a feature request. Above all though, we're so glad to hear that you're finding Capsule easy to use.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Features and Format Lacking, Good for the Basics

    Reviewed 3 years ago

    Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.

    Pros

    The ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.

    Cons

    Certain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    A simple but powerful CRM platform

    Reviewed 4 months ago
    Pros

    The one thing I like the most about Capsule is its simplicity. It might not have all the "bells and whistles" that other CRM platforms have but it does its job. The sales pipeline, for example, it is very good because it is intuitive and gives you the key information you need for lead generation and sales – including clear analytics that show you how things have been going. Another thing I am a fan of are Capsule's tasks and their automation. Simply lay out a process and break it into steps, or tasks, and have each one become active once the task that came before has been completed. For me, a mobile app is something I always look at when picking up a tool, so it was great to see that Capsule does have one, which means that I can work even when I am not at my computer.

    Cons

    While Capsule has a free plan, it comes with a contacts limit that you are likely going to hit in a few months. This may not seem like a problem when you are getting started but it may turn out to be a bit of an issue if you decide to opt for a different CRM solution and need to migrate everything from Capsule. Also, keep in mind that Capsule might not have some features you may want a CRM to have so I would suggest looking at its features list carefully before signing up.

    Vendor response

    Hi Arlene, Thanks for writing a review about Capsule. We really love hearing how our customers appreciate how simple and intuitive it is to use. I'll be sure to let the team know the mobile app and the tasks features are really useful to you!

    Capsule FAQs and common questions

    Capsule has the following pricing plans:
    Starting from: $18.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Capsule has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Capsule supports the following languages:
    English


    Capsule supports the following devices:
    Android, iPhone


    Yes, Capsule has an API available for use.


    Capsule integrates with the following applications:
    Wufoo, Constant Contact, Chargify, Better Proposals, CallRail, Integromat, Microsoft Outlook, Signable, WooCommerce, Todoist, Process Street, Quotient, FreshMail, TimeCamp, FullContact, KashFlow, ActiveCampaign, DEAR Inventory, Formstack Forms, MailerLite, Cin7, Mention, Deputy, Zapier, Gmail, REVE Chat, Zoho Flow, Unbounce, Google Workspace, OmniFocus, Cyclr, Benchmark Email, Trello, ScheduleOnce, FreshBooks, Userlike, Docsify, Databox, Acuity Scheduling, Wordpress, Twitter, Gravity Forms, Help Scout, LeadsBridge, Automate.io, JotForm, Rezdy, SendPulse, Slack, Google Contacts, Akita, Basecamp, GetResponse, LiveChat, Wunderlist, Eventbrite, Facebook, SupportBee, QuickBooks Online, monday.com, Toky, Chargebee, FileInvite, Clockify, Google Calendar, Kixie, Mad Mimi, Google Data Studio, Mailchimp, Emma, Asana, Ruler Analytics, TidyBuild, FreeAgent, Xero, Cyfe, Toggl Track, CircleLoop, BigCommerce, PieSync, Enalyzer, CallFire, Zendesk


    Capsule offers the following support options:
    FAQs/Forum, Knowledge Base, Chat, Email/Help Desk

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