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Capsule
4.5
(150)

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Take care of your customers and sales opportunities

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(46)

Capsule Pricing, Features, Reviews and Alternatives

Capsule product overview

Price starts from

18

/user

Per month

What is Capsule?

Capsule is an easy-to-use CRM for businesses to manage contacts, build relationships, make more sales and be more organised.

Key benefits of using Capsule

Main benefits are:

  • Easily manage all your contacts from vendors and suppliers to investors and leads. Add tasks associated with your contacts and store all your communication history alongside the contact.
  • Keep a to-do list of all the things you need to do to follow up with your contacts using Tasks.
  • Custom Fields and Tags easily allow you to filter and sort your contacts and sales opportunities to make useful lists.
  • Capsule integrates with other services like Mailchimp, Google Apps, Gmail, Xero, Freshbooks, Zapier and more.
  • Manage sales opportunities using the kanban-style sales pipeline.
  • Arrange Capsule into teams and benefit from an increased focus on tasks and communication. Use the user access controls to ensure control over data.
  • Take Capsule with you using the Capsule Mobile app.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk

    Training options

    Documentation
    Videos
    Webinars

    Capsule pricing information

    Value for money

    4.6

    /5

    150

    Starting from

    18

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Capsule features

    Functionality

    4.3

    /5

    150

    Total features

    97

    9 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    API
    Alerts/Notifications
    Data Import/Export
    Email Marketing

    Capsule users reviews

    Overall Rating

    4.5

    /5

    150

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.89/10
    Rating distribution

    5

    4

    3

    2

    1

    95

    43

    10

    1

    1

    Pros
    This software is very easy to use, and we have had great success with using it to communicate internally to better serve our clients.
    What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run.
    Nice integration with Socials to retrive people information (pictures). Some basic easy to use integration with msot popular tools like Mailchimp, Xero, Zendesk.
    Cons
    The free version was so restricted, it made it virtually useless.
    I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.
    No multiple records (create campaign lists and cleaning up is horror).
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    Guy G.

    Director

    Health, Wellness and Fitness, 1-10 employees

    Review source

    Overall Rating

    Great CRM for Contacts, Tasks, Opportunities and pipelines

    Reviewed 2 years ago

    Transcript

    Guy G. : I'm Guy. I'm a director of a health and fitness consultancy firm, and we use Capsule CRM, and...

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    Guy G.

    Health, Wellness and Fitness, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great CRM for Contacts, Tasks, Opportunities and pipelines

    Reviewed 3 years ago

    Really good Customer, Prospect and Lead management solution Reminder to contact Management of team tasks, and assignment to team members

    Pros

    Simple contact and account management, link task reminders to contacts and or opportunities. Integration with GMail etc, Xero, MailChimp

    Cons

    Mobile app could be a litte more user friendly, it would be great to automatically add a follow-up task when you close one. But these are both really minor issues in the grand scheme!

    TN
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    Thomas N.

    Information Technology and Services, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Capsule CRM - great product

    Reviewed 7 months ago

    The ability to track your sales pipeline and customize the stages and categories has been the most valuable part.

    Pros

    Capsule CRM is great for a small business CRM. We use it primarily for contact management and sales pipeline tracking. We love the Outlook integration so that it stores your email activity. Also, the ability to customize your own categories for contacts, customers and the stages of your sales cycle -- all of this is great.

    Cons

    I don't really use the calendar feature, but that's not to say it wouldn't be useful if someone wanted that option. I think the only potential drawback some may have is that Hubspot has their free version, which has some similar functionality to Capsule CRM. However, what is GREAT about Capsule is its simplicity. We also looked at Hubspot, but it was overly complex for our small business needs.

    Vendor response

    Hi Thomas, Chloe from Capsule here. Thanks for taking the time to write a review. We're so glad to hear that Capsule suits your needs and is helping you to manage your sales efficiently.

    AH
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    April H.

    Hospitality, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Lacked Calendar tool needed for us to be effective

    Reviewed 9 months ago

    It was an adequate tool but didn't fulfill enough of our needs for us to continue using the software.

    Pros

    I found the software easy to use and fairly intuitive for the everyday user. It managed leads adequately and allowed me to find my information easily.

    Cons

    We needed a tool that would allow us to easily track booked events on a calendar and see trends of inquiries for specific dates. Capsule lacked an effective calendar tool to help us manage leads by date which made it ineffectual for us.

    Vendor response

    Hi there April, Chloe from Capsule here. We're glad you found Capsule easy to use and helped you manage leads well. We're sorry to hear that in this case Capsule didn't quite fit your needs - thanks for giving us a try!

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    Eduardo Joel M.

    Marketing and Advertising, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best CRM money can buy

    Reviewed a year ago

    excellent, anyone can use capsule and not just the super techies

    Pros

    The client management, and the ability to keep things easy to use and not over complicate day to day activities

    Cons

    The search bar feature could be improved as search key words rather than phrases

    Vendor response

    Hi Eduardo Joel, Chloe from Capsule here. Thanks for taking the time to write a review. Also, thanks for submitting your feedback regarding the search bar - I'll be sure to add your name against this as a feature request. Above all though, we're so glad to hear that you're finding Capsule easy to use.

    AR
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    Verified reviewer

    E-Learning, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A CRM for startups - everything you need and nothing you don’t

    Reviewed 3 years ago
    Pros

    It is a highly customizable software CRM. Track every interaction with stakeholders using the web app, email plugins, and most importantly the iOS app! The app uses the cloud based client database as a sort of substitute for your phone’s address book, phone dialer, and portal to add client interactions. Best mobile app for a CRM platform!

    Cons

    It can be tricky linking interactions with multiple stakeholders.

    Vendor response

    Hi Chloe here from Capsule. Thanks for your review of Capsule and your support - we're really glad you like the mobile app. As for linking interactions with multiple stakeholders, if we can understand a little more about how you want interactions linked we may be able to offer some options or understand whether there are some ways we can amend Capsule. If you can write to us directly at support@capsulecrm.com then our support team will be able to help you out.

    Capsule FAQs

    Q. What type of pricing plans does Capsule offer?

    Capsule has the following pricing plans:
    Starting from: $18.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Capsule?

    Capsule has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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    Q. What languages does Capsule support?

    Capsule supports the following languages:
    English

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    Q. Does Capsule support mobile devices?

    Capsule supports the following devices:
    Android, iPad, iPhone

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    Q. Does Capsule offer an API?

    Yes, Capsule has an API available for use.

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    Q. What other apps does Capsule integrate with?

    Capsule integrates with the following applications:
    Wufoo, Constant Contact, Chargify, Better Proposals, CallRail, Make, Microsoft Outlook, Signable, WooCommerce, Todoist, Process Street, Quotient, FreshMail, TimeCamp, FullContact, ActiveCampaign, DEAR, Formstack Forms, MailerLite, Cin7 Omni, Mention, Deputy, Zapier, Gmail, REVE Chat, Zoho Flow, Unbounce, Google Workspace, OmniFocus, Cyclr, Benchmark Email, Trello, OnceHub, Paycove, FreshBooks, Userlike, Docsify, Databox, Acuity Scheduling, WordPress, Twitter, Gravity Forms, Help Scout, LeadsBridge, Jotform, Rezdy, SendPulse, Slack, Google Contacts, Akita, Basecamp, GetResponse, LiveChat, Microsoft To Do, Eventbrite, Meta for Business, SupportBee, Quickbooks Online, monday.com, Toky, Chargebee, FileInvite, Clockify, Google Calendar, Kixie PowerCall, Mad Mimi, Google Data Studio, Mailchimp, Emma, Leadinfo, Asana, Ruler Analytics, Tidy, FreeAgent, Xero, Cyfe, Toggl Track, CircleLoop, BigCommerce, Operations Hub, Enalyzer, CallFire, Zendesk Suite

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    Q. What level of support does Capsule offer?

    Capsule offers the following support options:
    FAQs/Forum, Knowledge Base, Chat, Email/Help Desk

    See alternatives

    Related categories