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Capsule Pricing, Features, Reviews and Alternatives

Capsule product overview

Price starts from

21

/user

Per month

What is Capsule?

Capsule is an easy-to-use CRM for businesses to manage contacts, build relationships, make more sales and be more organised.

Key benefits of using Capsule

Main benefits are:

  • Easily manage all your contacts from vendors and suppliers to investors and leads. Add tasks associated with your contacts and store all your communication history alongside the contact.
  • Keep a to-do list of all the things you need to do to follow up with your contacts using Tasks.
  • Custom Fields and Tags easily allow you to filter and sort your contacts and sales opportunities to make useful lists.
  • Capsule integrates with other services like Mailchimp, Google Apps, Gmail, Xero, Freshbooks, Zapier and more.
  • Manage sales opportunities using the kanban-style sales pipeline.
  • Arrange Capsule into teams and benefit from an increased focus on tasks and communication. Use the user access controls to ensure control over data.
  • Take Capsule with you using the Capsule Mobile app.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk

    Training options

    Documentation
    Videos
    Webinars

    Capsule pricing information

    Value for money

    4.6

    /5

    161

    Starting from

    21

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Capsule features

    Functionality

    4.3

    /5

    161

    Total features

    113

    14 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Activity Dashboard
    Alerts/Notifications
    API
    Reporting & Statistics
    Data Import/Export
    Mobile Access

    Capsule users reviews

    Overall Rating

    4.5

    /5

    161

    Positive reviews

    91

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.8/10
    Rating distribution

    5

    4

    3

    2

    1

    102

    45

    12

    1

    1

    Pros
    It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.
    This software is very easy to use, and we have had great success with using it to communicate internally to better serve our clients.
    What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run.
    Cons
    The free version was so restricted, it made it virtually useless.
    I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.
    No multiple records (create campaign lists and cleaning up is horror).
    AvatarImg
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    Guy G.

    Director

    Health, Wellness and Fitness, 1-10 employees

    Review source

    Overall Rating

    Great CRM for Contacts, Tasks, Opportunities and pipelines

    Reviewed 4 years ago

    Transcript

    Guy G. : I'm Guy. I'm a director of a health and fitness consultancy firm, and we use Capsule CRM, and...

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    Jeff L.

    Printing, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    One of the applications I run my business on

    Reviewed 2 years ago

    This is one of three applications that I am in daily. I couldn’t have grown my business without it.

    Pros

    I like how you can have separate contacts, organizations, and opportunities but that you can connect them all. Unlike some contact management tools, this gives you a ton of flexibility in tracking interactions and todos.

    Cons

    I wish there were a way to attach the same individual to multiple organizations. There is a workaround by embedding a URL in the info for each entity, but it would be nice to be able to see an individual and separate out the different communications based on the organization they are involved with.

    Vendor response

    Hi there Jeff, Chloe from Capsule here. Thanks for taking the time to write a review - we really appreciate it. We're so glad to hear Capsule gives you the flexibility you need to track tasks and interactions. We're sorry we don't have better news on attaching the same individual to multiple organisations but we're happy to hear that it's helped you grow your business anyway.

    PM
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    Philip M.

    Management Consulting, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    This is IT

    Reviewed 10 months ago

    I use it and recommend it to my clients.

    Pros

    If you don't want to hire an assistant but need something to keep you on track then you have come to the right place

    Cons

    I would like it to work better with Apple.

    TS
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    Taryn S.

    Nonprofit Organization Management, 1-10 employees

    Used other for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Not Ideal for a Charity CRM

    Reviewed 4 years ago

    I think it is a fine program that didn't suit the needs of a national charity.

    Pros

    I think you you were using this software for school or a business that required registration of sorts it might be ideal but the marketing features were not strong enough for us. We used the program for 1 year and then switch over that had a better UX, marketing integration and that automatically process tax receipts.

    Cons

    The UX wasn't great. It wasn't intuitive for our team.

    Vendor response

    Hi Taryn, Chloe here from Capsule. Thanks for taking the time to review us, we really appreciate the feedback. While we do have a number of charities using Capsule we understand it isn't the right fit for everyone - we're happy you've found another solution that works for you!

    AR
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    Verified reviewer

    E-Learning, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A CRM for startups - everything you need and nothing you don’t

    Reviewed 4 years ago
    Pros

    It is a highly customizable software CRM. Track every interaction with stakeholders using the web app, email plugins, and most importantly the iOS app! The app uses the cloud based client database as a sort of substitute for your phone’s address book, phone dialer, and portal to add client interactions. Best mobile app for a CRM platform!

    Cons

    It can be tricky linking interactions with multiple stakeholders.

    Vendor response

    Hi Chloe here from Capsule. Thanks for your review of Capsule and your support - we're really glad you like the mobile app. As for linking interactions with multiple stakeholders, if we can understand a little more about how you want interactions linked we may be able to offer some options or understand whether there are some ways we can amend Capsule. If you can write to us directly at support@capsulecrm.com then our support team will be able to help you out.

    CW
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    Caroline W.

    Computer Software, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We drive our business forward with Capsule

    Reviewed 4 months ago

    Capsule has become the key driver of business growth for us, and we track everything through it. No exceptions.

    Pros

    Really simple and intuitive to use. Good organisation, we like it so much we hired someone to run Capsule full-time as the ROI was clear to see.

    Cons

    To be able to send emails from within capsule, but appearing to arrive from my own email address.

    Capsule FAQs

    Q. What type of pricing plans does Capsule offer?

    Capsule has the following pricing plans:
    Starting from: $21.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Capsule?

    Capsule has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Capsule support?

    Capsule supports the following languages:
    English, French, Portuguese, Portuguese, Spanish


    Q. Does Capsule support mobile devices?

    Capsule supports the following devices:
    Android, iPad, iPhone


    Q. Does Capsule offer an API?

    Yes, Capsule has an API available for use.


    Q. What other apps does Capsule integrate with?

    Capsule integrates with the following applications:
    Wufoo, Constant Contact, Better Proposals, CallRail, Make, Microsoft Outlook, Signable, WooCommerce, Todoist, Process Street, Quotient, FreshMail, TimeCamp, FullContact, ActiveCampaign, Cin7 Core, Formstack Forms, MailerLite, Cin7 Omni, Mention, Deputy, Zapier, Gmail, REVE Chat, Zoho Flow, Unbounce, Google Workspace, OmniFocus, Cyclr, Benchmark Email, Trello, OnceHub, Paycove, FreshBooks, Userlike, Docsify, Databox, Acuity Scheduling, WordPress, Twitter/X, Gravity Forms, Help Scout, LeadsBridge, Jotform, Rezdy, SendPulse, Slack, Google Contacts, Akita, Basecamp, GetResponse, LiveChat, Microsoft To Do, Eventbrite, Meta for Business, SupportBee, QuickBooks Online, monday.com, Toky, Chargebee, FileInvite, Clockify, Google Calendar, Kixie PowerCall, Mad Mimi, Google Data Studio, Mailchimp, Emma by Marigold, Leadinfo, Asana, Ruler Analytics, Tidy, FreeAgent, Xero, Cyfe, Toggl Track, CircleLoop, BigCommerce, Operations Hub, Enalyzer, CallFire, Zendesk Suite


    Q. What level of support does Capsule offer?

    Capsule offers the following support options:
    FAQs/Forum, Knowledge Base, Chat, Email/Help Desk

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