Copper vs HubSpot CRM Comparison

We have multiple CRM's over the past year and have currently settled on copper. After using the likes of SalesForce and some of the larger, more sophisticated management systems, my standards are pretty high. What I do like about copper is the ease of use. It is so easy in fact that I was able to show my wife some of the functions so that she could show her boss and even though she is not very tech savvy she immediately picked it up.

Somewhat limited integrations and their email tracking function is quite poor. When reading a sent email in your out-box, copper considers this an "open" and includes this when calculating the open rate. We already use Yesware for our email cadence so opted to use their email tracking and cadences.

Very friendly and fun to work with.

It needs telephone integration and CRM communication.

Intuitive interface. Also nice that Copper keeps rolling out new features.

Reports are a little clunky - would like them to be customizable.

The tool has many different integrations that make up for its lack of features compared to other CRMs

Copper was lacking in terms of features. For this reason, it is better for smaller teams who are simply looking to manage contact lists and send email campaigns

Tight integration with Gmail and Gsuite. Ease of use. Ability to customize to our workflow + business needs.

Hard to say. Given our business needs (less sales driven than most), we don't use anywhere near all the functionality so areas like reporting or pipeline management *might* not be great for a larger enterprise...but fine for us.

Now this is the good stuff. Thanks for the glowing review!

At the entry-level it is fairly affordable and had decent basic functionality. If a single user or small team has limited knowledge or need for in-depth information and dashboards it provides insight into just the essentials.

As you start to need a few users/seats, Copper quickly becomes about the same cost as a more powerful CRM like HubSpot, which provides a good free version as a starting point. The functionality is very limited and doesn't provide much use beyond sales, meaning that extra logins for leadership to view and not use are not included so you would have to add additional paid seats or share credentials....

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The Gmail integration is a life saver. Saves me at least an hour a week, if not more.

It's a little feature-lite compared with some other CRM tools

Prosperwork is a cloud based Sales/CRM that functions very similarly to Base CRM. It functions on all desktop and mobile platforms.

There are some features like text interfacing and documentation that are left off the standard tool. You actually have to purchase more costly plug-ins to have complete functionality.

Embedded 100% with G Suite, integration with many other solutions - easy to use.

Not linked (embedded) with Google chat and Google Voice. Would be a nice feature.

How well it links to Google's existing G Suite solutions. It is made to almost look identical to Google Apps as if it was made by Google. It works very well and is a very solid solution!

It is simple but does not have all of the bells and whistles that HubSpot has. I would still recommend for small businesses

We really appreciated the team taking their time with us. We are setting this up over a few locations and getting access to training sessions online and via conference call was really great. We have android phones, are upgrading to Google Suite and are really excited to have a full service INTEGRATED CRM product that is not too expensive and also not too complicated. CALL LOGGING is amazing!! The app works really well and this helps us work while on the go.

We would love to see integration with caller identification software in the future. Something like TrueCall Also business card scanning would be amazing.

I love that it can be integrated with gmail to make sure all the emails are tracked!

Sometimes it can log me out of the plugin so I have to make sure it's all hooked up before I send a bunch of emails.

The integration of CRM and Collaboration Suite is very powerful. I've never used a smarter software like prosperworks. It's easy to log the activities in a opportunity, many of this are collected automaticly.

We are waiting for more features. Many features are available only with premium services with added costs

Organization A real CRM Its pretty Pipline?!?!?!?!

Haven't found it yet

At that time I was looking for a CRM that integrates with G Suite at that time called Google Apps. This was the second CRM I tried.

You have to play a lof more for the better features that actually completes the CRM. After checking out other companies I realized after using it for more than a year that the CRM is lacking in features.

Integrated features that help to organize CRM accounts manageable.

Can be a bit confusing until you understand the gist of using the application

The tool has feature to send our mailers from CRM itself and at the same time we can track it. The CRM provides powerful insights to management on pipeline.

The UI of mailers while sending mails to Organization's not using gmail needs to configured more accurately.

Copper is great for sales and as a basic CRM.

not great if you are trying to keep metrics on some of your contacts

The native integration into G Suite put ProsperWorks miles ahead of the rest of the CRM crowd. Deployment was incredibly easy and has all of the industry standard CRM options.

The lack of a proper admin/management dashboard. As we've grown we've transitioned users to/from roles and changing licenses or managing billing is not as fluid as it should be for a cloud based service. It's could use a refresh with role based access in mind.

We like the ease of use for this program as we are sales reps and need to have names for all our customers along with tracking emails and notes. We also have the apps on phones for those out in the field.

I only really wish there was a way to easily merge contacts.

The ability to have all CRM data as source of truth.

The site can be buggy, and hard to plug-into other software.

Prosperworks CRM is a great CRM software that allows us to do many custom things because it allows for custom fields for contacts and salesman. It also integrates well with Google applications.

The only CON I can find Prosperworks CRM is the cost of the subscription of the software for our company because we are a smaller company.

A very essential tool, pretty easy to use for Sales CRM.

Lots of features are not needed for the basic sale of a grocery product. Would like to link a People of a Company to be the Companies Primary Contact. so there is only one entry for that in the Company. Wish saved files could be viewed and not just downloaded.

You can work in the CRM without leaving your gmail inbox

needs to be translated

What I liked most is that you could create contacts and/or deals. So if we have a customer that has had initial contact, we can input/import them as a contact but we don't have to start a deal for them. This is helpful for when the customer is interested yet and we want to keep their contact information so we can reach back out at a later date.

The way you set tasks and notes within Copper can be sort of a scramble. If you want to find a specific note, you have to just scroll through the deal until you find it. There is no easy way to search for something specific.