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HubSpot CRM Pricing, Features, Reviews and Alternatives

HubSpot CRM product overview

Price starts from

$

50

/momonth
Per User

What is HubSpot CRM?

HubSpot CRM has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM takes care of all the little details - logging emails, recording calls, and managing data - in a very intuitive manner therefore freeing up valuable selling time in the process.

Key benefits of using HubSpot CRM

Database - Automatically create company records, associate contacts, de-duplicate leads, and handle details that teams shouldn’t be distracted by. Have the ability to collect & store data on contacts, companies, deals, and tasks with a database that is customizable to match users' needs.

Timeline: Organize every e-mail, note, call and even website visits into one simple and intuitive view. Our current sales process happens across multiple different touch points and dozens of channels so having Timeline allows users to make calls, send emails, set reminders and organize their day in one place.

Templates & Content - Build and save email templates, schedule messages and store sales content in HubSpot CRM.

Company Database & Automatic Enrichment - Instantly see useful and any new information about your contacts or company you add to HubSpot CRM. Browse a database of millions of new companies right from HubSpot CRM. Glimpse behind the scenes of your website traffic to identify companies browsing your site. You can add social profiles, any background information, details on key employees and related companies.

Integrates with tools you already use - HubSpot CRM connects to the tools you already use, keeping itself up to date and surfacing useful details throughout your day (without even logging in to your CRM system.) Integrations include Gmail, Google Calendar, Outlook for Windows, Apple Mail, and Google Drive. It's there when you need it, out of your way when you don't.

Fully integrated with HubSpot Marketing - Bridge the gap between sales and marketing without the hassle of integrations and syncing. HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time. See existing useful details from your inbox & social media about the contacts you communicate with right inside your inbox.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Webinars
Live Online
Videos
Documentation
In Person

HubSpot CRM pricing information

Value for money

4.4

/5

2.9K

Price starts from

$

50

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HubSpot CRM features

Functionality

4.3

/5

2.9K
Total Features67 11 categories

Most valued features by users

Contact Management
Third Party Integrations
API
Activity Dashboard
Lead Management
CRM
Reporting/Analytics
Performance Metrics

Functionality contenders

HubSpot CRM users reviews

Overall rating

4.5

/5

2.9K

Positive reviews

93%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

1,771

940

163

34

15

Why do users choose Hubspot CRM?

What would users change about Hubspot CRM?

Pros
The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

AR

Anonymous Reviewer

It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

CH

Cherie H.

Love the software and would highly recommend for your clients marketing and having ability to send out 2000 mailers per month free was a great thing.

MP

Mark P.

Cons
Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.

ZP

Zach P.

Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.

Ryan C.

There have been multiple times where we lost data and data was unretrievable.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

HubSpot CRM User Review

Reviewed a year ago

Transcript

Andrew B.: Hello, I'm Andrew. I work as a director of sales for an international insurance company, and...

Harrison W.

Risk Advisor

Insurance, 1-10 employees

Review source

Overall Rating

Look No Further!

Reviewed a year ago

Transcript

Harrison W.: Hi, I'm Harrison. I'm a risk advisor in the insurance industry, and I give HubSpot a five...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A G-Suite Friendly CRM

Reviewed 2 months ago

It has been great so far I will be getting the upgraded version when I expand my sales team.

Pros

Ease of use. Once I receive a lead by email, its a simple matter of replying using the Hubspot extension and then I can modify it as a contact.

Cons

The call feature uses the computer, I wish it would just transfer to your cell phone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent CRM for SMEs and growing companies

Reviewed a month ago
Pros

Hubspot CRM is very simple to learn and get using quickly. For most companies with 1-10 sales people it will have all the tools you need to connect your sales and marketing teams and manage leads, deals and pipelines.

Cons

Lacks some of the force actions of bigger CRMs, and the cost for sales enterprise is getting high.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Hubspot

Reviewed 2 months ago
Pros

There is a lot of data that can be analyzed

Cons

The available functions and set up can be very overwhelming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The go-to-CRM for startups growing from small to medium fast

Reviewed 4 months ago

An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Pros

Hubspot is effortless to set up and intuitive to use. It counts with a vast array of features although it doesn't get overly complicated. Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Cons

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Hubspot CRM after 4 years

Reviewed 2 months ago

We are able to keep all contacts in one central location and glean insight into how the sales team is performing by tracking deal progression.

Pros

Hubspot works really well for us as a notification and sales funnel program. You can automate work flows and have calls dialed immediately one after another so you aren't inputting phone numbers or having to find the next prospect to contact.

Cons

Can be overwhelming for those who are not experienced with a CRM. Because of the many functionalities, sometimes it can be difficult to get exactly where you need to be between contacts/companies. Obviously is not an issue after spending some time with the program.

HubSpot CRM FAQs and common questions

HubSpot CRM has the following pricing plans:
Starting from: $50.00/month
Pricing model: Free, Subscription
Free Trial: Available


HubSpot CRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


HubSpot CRM supports the following languages:
Portuguese, French, Spanish, Japanese, English, German


HubSpot CRM supports the following devices:
Android


Yes, HubSpot CRM has an API available for use.


HubSpot CRM integrates with the following applications:
Salesforce Service Cloud, Vtiger CRM, Wufoo, ClearVoice, CompanyHub, Hotjar, Grow, Salesmate, Capsule, HubSpot Marketing Hub, amoCRM, Constant Contact, Groove, Google Forms, CallRail, Microsoft Outlook, Less Annoying CRM, Workbooks, WooCommerce, Aircall, Bidsketch, Autopilot, Workplace from Facebook, Ceros, Azuqua, Sage Business Cloud Financials, Zoho CRM, Insightly, Campaign Monitor, FullContact, Robly, ActiveCampaign, Formstack Forms, MailerLite, MailUp, 123FormBuilder, Debitoor, Calendly, Creatio CRM, Beacon, Teamwork, Zapier, QuickBooks Online Advanced, Bedrock Data, TractionNext, Recurly, Instapage, LeadMaster, LeadDyno, Gmail, BrightInfo, Mojo Helpdesk, Myphoner, SalesSeek, Klips, Unbounce, Act!, Google Workspace, Datanyze, Teamleader, Benchmark Email, SnapEngage, Trello, Zoho Books, ScheduleOnce, Pipedrive, Outreach, Paycove, FreshBooks, PersistIQ, Zoom, Teamwork Desk, dotloop, Freshworks CRM, PipelineDeals, ChartMogul, Uberflip, MoData, Efficy CRM, Salesflare, ActiveDEMAND, Databox, Drift, Wordpress, HelloSign, Smartling, Sendinblue, Contactually, WorkflowMax, Gravity Forms, Help Scout, Woopra, Stripe, LeadsBridge, Automate.io, JotForm, Pardot, LeadGnome, Powtoon, Livespace, Nutshell, DataHero, SugarCRM, DocSend, SendGrid, Wistia, Slack, Google Contacts, Microsoft 365, GetSiteControl, Invoca, Viewbix, Typeform, Attribution, Engagement Cloud, Nimble, Proposify, Drip, noCRM.io, Lucky Orange, Front, GetResponse, ConnectWise Manage, ServiceM8, PhoneWagon, Zoomph, LiveChat, Pipeliner CRM, AnyMeeting, Zendesk Sell, Taboola, GoToWebinar, OnePageCRM, LinkedIn, TEAMGATE, Eventbrite, Facebook, Clio, Olark, Justuno, Atomic Reach, Batchbook, Wave, Stitch Labs, Kissmetrics, Highrise CRM, Semrush, Toky, SurveyMonkey, LiveHelpNow, Keap, ClickUp, Privy, Chargebee, Weclapp Cloud CRM, Skyvia, Google Calendar, AllClients, ClientPoint, AskNicely, Kixie, Bitrix24, Accelo, Copper, Infer, Direct Mail, Kustomer, Mailchimp, Twilio, Emma, BigContacts, Practice Ignition, Zoho Analytics, Vidyard, Marketo Engage, Asana, Podio, Slemma, PandaDoc, AdRoll, Brightcove, Wishpond, Xero, Pure Chat, HubSpot Sales Hub, AWeber, Cyfe, Qwilr, Dasheroo, Intercom, Membrain, Join.me, PieSync, Zoho Invoice, EZ Texting, Referral Rock, Shopify, Zendesk, Microsoft Excel


HubSpot CRM offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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