HubSpot CRM Pricing, Features, Reviews & Comparison of Alternatives

Pros
The flexibility to interrogate data and the ease of setting up automations. It feels like software that is designed by people who have done my job. The academy is great for acquiring wider skills.

Cons
The mobile app offers a small fraction of the browser version, and the software doesn't run very well on mobile browsers.

Rating breakdown

Likelihood to recommend: 10/10

Pros
On the free version, Hubspot has decided to offer an immense amount of features, and a fully functional CRM with unlimited contacts. This allows us to organize our business around our CRM, optimize our workflows, and continue to improve our customizations within the CRM in order to take full advantage of all of the amazing features. It also offers daily, weekly, or monthly reports that can be very useful to analyze.

Cons
There are still some very simple no-brainer features that have not been included in the filters of the contacts. We have been watching these features on the forums/community for almost a year without any real movement. We are using the best work-arounds that I could find, but the lack of these features still does affect our workflows and performance, if only in a minor way.

Rating breakdown

Likelihood to recommend: 10/10

Pros
> It is free and offers unlimited users WOW > The Training That Is Provided With The Free CRM Solution - Great Quality Of > The Number Of Things That CRM is Able to Offer within the Free Solution > The Best Free Quality CRM Software Solution Out There Hands Down

Cons
I really can not say anything negative about this Free CRM at all. It has been for me a complete game-changer If they could do something a little better it could be to have a more user-friendly getting started area for the training videos

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's easy to keep track of everything in the sales pipeline like the last conversations you or another rep has had with a prospect or client, how many times you've followed up and to determine what work still needs to be done.

Cons
It very rarely can be glitchy but when it is, it can be annoying. There are a lot of duplicate contacts that are in the CRM that confuses things a bit but they get cleared out then you'll have another batch to take care of.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Without a doubt, the ability to have unlimited free users was incredibly useful. We have a number of freelancers who work with us on a part time basis and we were able to give them all access to the CRM for free. This gives HubSpot a considerable edge over it's per-license competitors. HubSpot's lightweight ecosystem allows you to link all sales, marketing and service information in one place, all with a very straightforward and easy to understand user interface (another of HubSpot's benefits). On the Marketing side, HubSpot's email builder is simple, yet powerful, and allows us to create great emails to send out to our customer base. On the Sales side, the Outlook Add-in allows us to make sure all sales activity by all team members is being tracked and logged in the CRM, so we are able to track performance and customer interactions quickly and easily. The Service functionality has allowed us to build out a fully fledged help centre for our customers.

Cons
Some aspects of the software are a little incomplete and/or suffer from inexplicable lacks of functionality. Sadly HubSpot CRM is yet to completely separate itself from its past as solely a marketing automation tool. It is obvious that the entire system architecture has been built around the contact record object type, with several frustrating quirks arising as a result. For example, a lot of the workflow functionality differs depending on the object type in use; contact based workflows allow you to use future dates as a trigger (e.g. run workflow x days before y date), whereas Company and Deal based workflows do not. There are also a number of fundamental functions that require the Professional tier license to access. These include but are not limited to calculated fields, multiple currencies, lead rotation automation and A|B testing on emails. Clearly I understand that you get what you pay for, but given that these are all indispensable functions of a CRM, it seems to render the 'Starter' tier entirely useless, forcing you to pay the higher price. That being said, I am grateful that calculated fields are now a Professional rather than a higher Enterprise feature. One last frustration is the inability to have multiple users on different tiers within the same Hub. I would greatly appreciate the ability to give Starter licenses to some of my free users, to give them a little more functionality, however, I am only allowed to purchase more Pro licenses, which I can't afford.

Rating breakdown

Likelihood to recommend: 7/10