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HubSpot CRM Logo
HubSpot CRM
4.5
(3.8K)

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Everything you need to sell in one integrated suite

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(236)

HubSpot CRM Pricing, Features, Reviews and Alternatives

HubSpot CRM product overview

Price starts from

0

Other

What is HubSpot CRM?

HubSpot CRM has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM takes care of all the little details - logging emails, recording calls, and managing data - in a very intuitive manner therefore freeing up valuable selling time in the process.

Key benefits of using HubSpot CRM

Database - Automatically create company records, associate contacts, de-duplicate leads, and handle details that teams shouldn’t be distracted by. Have the ability to collect & store data on contacts, companies, deals, and tasks with a database that is customizable to match users' needs.

Timeline: Organize every e-mail, note, call and even website visits into one simple and intuitive view. Our current sales process happens across multiple different touch points and dozens of channels so having Timeline allows users to make calls, send emails, set reminders and organize their day in one place.

Templates & Content - Build and save email templates, schedule messages and store sales content in HubSpot CRM.

Company Database & Automatic Enrichment - Instantly see useful and any new information about your contacts or company you add to HubSpot CRM. Browse a database of millions of new companies right from HubSpot CRM. Glimpse behind the scenes of your website traffic to identify companies browsing your site. You can add social profiles, any background information, details on key employees and related companies.

Integrates with tools you already use - HubSpot CRM connects to the tools you already use, keeping itself up to date and surfacing useful details throughout your day (without even logging in to your CRM system.) Integrations include Gmail, Google Calendar, Outlook for Windows, Apple Mail, and Google Drive. It's there when you need it, out of your way when you don't.

Fully integrated with HubSpot Marketing - Bridge the gap between sales and marketing without the hassle of integrations and syncing. HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time. See existing useful details from your inbox & social media about the contacts you communicate with right inside your inbox.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
24/7 (Live rep)
FAQs/Forum

Training options

Webinars
Live Online
Videos
Documentation
In Person

HubSpot CRM pricing information

Value for money

4.3

/5

3.8K

Starting from

0

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HubSpot CRM features

Functionality

4.3

/5

3.8K

Total features

84

12 categories

Most valued features by users

Third Party Integrations
Activity Dashboard
Contact Management
API
Reporting & Statistics
Data Import/Export
Lead Management
Reporting/Analytics

Functionality contenders

HubSpot CRM users reviews

Overall Rating

4.5

/5

3.8K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.51/10
Rating distribution

5

4

3

2

1

2.3K

1.2K

208

43

20

Why do users choose Hubspot CRM?

What would users change about Hubspot CRM?

Pros
The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.
It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.
Love the email tracking and wonderful having contacts all in the same place. As a solopreneur, it is like having a virtual assistant.
Cons
Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.
Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.
There have been multiple times where we lost data and data was unretrievable.

Overall rating contenders

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Andrew B.

Director of Sales

Insurance, 11-50 employees

Review source

Overall Rating

HubSpot CRM User Review

Reviewed 3 years ago

Transcript

Andrew B.: Hello, I'm Andrew. I work as a director of sales for an international insurance company, and...

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Harrison W.

Advisor

Insurance, 11-50 employees

Review source

Overall Rating

Look No Further!

Reviewed 3 years ago

Transcript

Harrison W.: Hi, I'm Harrison. I'm a risk advisor in the insurance industry, and I give HubSpot a five...

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Elizabeth W.

Retail, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Improve the relationship with your customers

Reviewed a year ago

It is an automated software that will help you with the organization of your company's activities, you can schedule appointments, schedule a client with an advisor, broadcast messages, create notes on each client, send mass emails, make calls, you can create tasks to have the optimal follow-up of this client, history of orders placed.

Pros

I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.

Cons

It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools

fi
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ferdinand i.

Online Media, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

My hubspot crm review

Reviewed 2 months ago
Pros

A lot of top people i know use the platform so most times if i run into any issues, its easy to get a solution to any challenge i face. its perfect for my email marketing projects.

Cons

the paid plan is expensive and i don't think this is a platform that i will recommend for beginners.

MP
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Marco P.

Health, Wellness and Fitness, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Hubspot: keeps track of our leads!

Reviewed a month ago

We are able to remember all the contacts we make and we needed one spot to do this. And we share it. My sales manager uses it too.

Pros

We like entering all the leads we meet at trade shows. Gives us one place where we store all the info and allows us to see our communications with them.

Cons

Sadly I think I may be missing out on some of the features, I need to take a deeper look at this.

AR
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Verified reviewer

Design, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

A useful and easy to use CRM

Reviewed 3 months ago

I use the CRM to manage contacts for my freelance photography business. It is helpful for logging contacts and managing follow up, marketing etc.

Pros

I find that overall, the CRM is easy to use, does what I need, and does it in a manner that doesn't require many levels of menus or configuration. I also like how it integrates with all of HubSpot's other tools and is easy to export to other services.

Cons

I wish the email tracking was a little easier to view without having to navigate to the specific contact's information.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

An easy to use, code free email automation tool

Reviewed a month ago
Pros

- Easy to use UI- Short learning curve- Good documentation

Cons

Not much. It's hard not to like anything about this tool

HubSpot CRM FAQs

Q. What type of pricing plans does HubSpot CRM offer?

HubSpot CRM has the following pricing plans:
Starting from: $0.00
Pricing model: Free
Free Trial: Available


Q. Who are the typical users of HubSpot CRM?

HubSpot CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does HubSpot CRM support?

HubSpot CRM supports the following languages:
English, French, German, Japanese, Portuguese, Spanish

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Q. Does HubSpot CRM support mobile devices?

HubSpot CRM supports the following devices:
Android, iPad, iPhone

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Q. Does HubSpot CRM offer an API?

Yes, HubSpot CRM has an API available for use.

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Q. What other apps does HubSpot CRM integrate with?

HubSpot CRM integrates with the following applications:
Salesforce Service Cloud, Vtiger CRM, Wufoo, ClearVoice, CompanyHub, Hotjar, Grow, Salesmate, Capsule, HubSpot Marketing Hub, Kommo, Constant Contact, Groove, Google Forms, CallRail, Microsoft Outlook, Less Annoying CRM, Workbooks, WooCommerce, Aircall, Bidsketch, Ortto, Workplace from Meta, Ceros, Azuqua, Zoho CRM, Insightly, Campaign Monitor, FullContact, Robly, ActiveCampaign, Formstack Forms, MailerLite, MailUp, 123FormBuilder, Calendly, Creatio CRM, EASE, Teamwork.com, Zapier, QuickBooks Online Advanced, Bedrock Data, TractionNext, Recurly, Instapage, LeadMaster, LeadDyno, Gmail, BrightInfo, Mojo Helpdesk, Myphoner, SalesSeek, Klipfolio, Unbounce, Act!, Google Workspace, Datanyze, Teamleader, Benchmark Email, Trello, Zoho Books, OnceHub, Pipedrive, Outreach, Paycove, FreshBooks, PersistIQ, Zoom Meetings, Teamwork Desk, dotloop, Freshsales, Pipeline CRM, ChartMogul, Uberflip, MoData Suite, Efficy CRM, Salesflare, ActiveDEMAND, Databox, Drift, WordPress, Dropbox Sign, Smartling, Brevo, Contactually, WorkflowMax, Gravity Forms, Help Scout, Woopra, Stripe, LeadsBridge, Jotform, Salesforce Marketing Cloud Account Engagement, LeadGnome, PowToon, Livespace, Nutshell, DataHero, SugarCRM, DocSend, SendGrid, Wistia, Slack, Google Contacts, Microsoft 365, Getsitecontrol, Invoca, Viewbix, Typeform, Attribution, Dotdigital, Nimble, Proposify, Drip, noCRM.io, Lucky Orange, Front, GetResponse, ConnectWise PSA, ServiceM8, PhoneWagon, Zoomph, LiveChat, Pipeliner CRM, AnyMeeting, Zendesk Sell, Taboola, GoTo Webinar, OnePageCRM, LinkedIn for Business, Teamgate, Eventbrite, Meta for Business, Clio, Olark, Justuno, Atomic AI, Batchbook, Wave Accounting, Stitch Labs, Kissmetrics, Highrise, Semrush, Toky, SurveyMonkey, LiveHelpNow, Keap, ClickUp, Privy, Chargebee, Weclapp, Skyvia, Google Calendar, AllClients, ClientPoint, AskNicely, Kixie PowerCall, Bitrix24, Accelo, Copper, Infer, Direct Mail, Kustomer, Mailchimp, Twilio, Emma, BigContacts, Ignition, Zoho Analytics, Vidyard, Marketo Engage, Asana, Podio, Slemma, PandaDoc, AdRoll, Brightcove, Wishpond, Xero, Pure Chat, HubSpot Sales Hub, AWeber, Cyfe, Qwilr, Dasheroo, Intercom, Membrain, Join.Me, Operations Hub, Zoho Invoice, EZ Texting, Referral Rock, Shopify, Zendesk Suite, Microsoft Excel

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Q. What level of support does HubSpot CRM offer?

HubSpot CRM offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum

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Related categories