Copper Pricing, Features, Reviews & Comparison of Alternatives

Copper

(formerly ProsperWorks) The only CRM recommended for Google

4.4/5 (335 reviews)

Copper overview

Copper - formerly ProsperWorks - is a customer relationship management (CRM) app that integrates fully with the G Suite tools you already use to offer seamless data interchange among these applications. The Gmail integration allows you too see all contact information associated with your emails directly from your inbox. This includes the contact's basic details such as company, job title and phone number, along with all interaction history and associated files and notes.

Copper also allows you to manage contacts outside of Gmail giving you a comprehensive view of the customer from within the Copper app. These customer profiles are automatically populated with data crawled from the web as well as file attachments pulled from your emails. The profiles show all your interaction history, a log of your emails, and all your past and upcoming calendar events. You can also make calls directly from these profiles using an integrated Google Hangouts button.

Along with customer management, Copper also offers opportunity management. You can see a visual representation of all your opportunities through a customisable pipeline that support drag-and-drop editing. You can use custom filters to drill deeper into information and the app sends you alerts when deals seem to be going stale. Copper also offers a pipeline progression report to see how deals are progressing from week to week.

Copper offers lead management In addition to customer and opportunity management. You can import leads from any of your integrated apps and see a list of all your leads with names, company, email, phone, status, and owner. You can use this feature to assign new leads and tasks to team members. The app offers suggested actions for follow ups tasks and you can use the Google Hangout interaction to make calls to leads.
www.copper.com

Pricing

Starting from
$19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Copper screenshot: Integrates With GmailHow It Works - ProsperWorksCopper screenshot: Zero Data Entry CRMCopper screenshot: Visibility Into Email PerformanceCopper screenshot: Device AgnosticCopper screenshot: Manage Your PipelineCopper screenshot: Your Mobile To-Do ListCopper screenshot: See Your ProgressCopper screenshot: Keep Everyone In The LoopCopper screenshot: Take ActionCopper screenshot: The Info You NeedProsperWorks - Customer Success Stories

Copper reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.5
  4.4
Mark Burdon

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users

Used daily for 1-2 years
Reviewed 2018-08-12
Review Source: GetApp

I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite. I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution. I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.

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Anonymous

Has helped me get my marketing leads in order

Used weekly for 1-2 years
Reviewed 2018-11-01
Review Source: Capterra

Copper has made it easy for me to keep track of my leads. With it's basic functions anyone can use it without reading extensively through a guide or manual. I would recommend it to new businesses because of it's simplicity and inexpensiveness.I've used copper for a while now - it was called Prosperworks when I first started to use it. It was my first CRM and it has helped me get my marketing leads in order as well as showed me how to use a CRM. Since it has simple features it is easy to use and learn and once you get the hang of it you are able to understand bigger and more complex systems so I'd like to think of Copper as a gateway CRM. I love how it integrates with Gmail so that with just one click of a button on the side panel that shows up after you install the Chrome extension and you have the contact's information saved- which spares you the work of manually adding a contact to the platform. The filters are easy to use and the fields can be customized. They even have a "market place" where you are shown information on the contacts whom you've recently exchanged emails with and it gives you the option to save it to your list. The pricing is also reasonable, especially if your company is in its early stages.

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Alirio Rubén Rivero Rodríguez

I work with hundreds of clients in LATAM. Prosperwork is a great support to manage my company.

Used daily for 6-12 months
Reviewed 2018-07-14
Review Source: Capterra

I work in a service company that offers hardware and software solutions with hundreds of clients in LATAM. Prosperwork is a fundamental support for the management of our company, it allows us to follow up on the objectives set, measure deviations, marketing actions and contact with our customers.Prosperwork is a CRM, which works in the cloud, which allows improving the sales management of any company. Among the most brilliant features is the complete merger with the Google Suite, but that articulation does not stop there, it also has the option of integrating with other web tools such as MailChimp, on cloud solution for handling email marketing campaigns, which makes an essential support tool for the work of our marketing department. It also offers synchronization with Dropbox, which makes it easy to transfer information through the tool. Due to being a solution on cloud, you can follow up, in real time, the work of the sales department. Contributing to the making of early decisions, avoiding the deviation from the goal proposed by our board.

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Duane Kunz

This is the best CRM for a small business I have ever used

Used daily for 1-2 years
Reviewed 2018-04-26
Review Source: Capterra

Ease of use, Flexibility, Multi Businesses can be operated from the same database. This system is easy to customize and automate. I like that it can be automated to other programs I use using Zapier or direct links to the software through API. It is also most useful because it integrates well with Gmail. Training team members is easy and straightforward. Their support tools make bring new people onto the system effortless. Each channel of sales can have it's own steps process to complete a sale. You can do reports by each Channel.

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Anonymous

A Must for Business!

Used daily for less than 6 months
Reviewed 2018-07-19
Review Source: Capterra

The overall experience has been great! The training is very good and ProsperWorks makes a genuine effort to properly onboard their clients unlike some software companies that want to sign you up and then leave you on your own. At a bare minimum, ProsperWorks raises an awareness of where every opportunity is in the sales process for the rep and the manager, leading to more customer touches. When properly used, it's truly a tool to increase sales and provide guidance and structure for a sales person throughout their day. And it can be accessed from anywhere! I like the robust feature set that ProsperWorks CRM offers. The ability for the application to "scrape" emails from the interactions with each client is a big plus, too. It's relatively easy-to-use for early to mid adopters and the learning curve for a deployment is minor assuming most the people in the organization are somewhat savvy with web-based applications. I'm a manager of an outside sales environment so the amount of administrative control and the ability to assign roles to specific reps is helpful. I can set it up where each rep sees their own activity and not the activity of others. The app version of the software for iOS and Android is awesome as well. Very robust. You can enter info on the fly using your smart phone and it's all waiting for you when you open your laptop! It's a must for anyone doing territory sales.

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Copper pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

Copper features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
CRM Integration
Calendar Management
Custom Fields
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Email Templates
Mobile Integration
Reporting & Statistics
Social Media Integration
Third Party Integration

Customer Database (123 other apps)
Customizable Branding (152 other apps)
Electronic Payments (115 other apps)

Additional information for Copper

Key features of Copper

  • Gmail Chrome Extension
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Email templates & bulk email
  • Visual sales pipeline
  • Multiple pipelines
  • Automated actions
  • Android & iOS app
  • Robust reporting
  • Auto-logging notes
  • 300+ 3rd party integrations
View All Features

Benefits

Complete 2-way Gmail integration: View all your customer and team activity directly within Gmail, such as contact information, tasks, and files.

Automatic data population: Copper pulls data from the web and your emails and populates contact profiles with information and files.

Interaction tracking: Copper automatically logs emails, calendar events, and call history of calls made using Google Hangouts. Interactions are used to suggest new contacts.

Pipeline management: Get an overview of your opportunities through a visual pipeline with customizable stages, filters, and data fields.

Smart alerts and reminders: Get notified when deals are going stale, when follow-ups are overdue and when actions occur in integrated apps.

Customization and views: Use advanced and custom filters to drill into data. Customize columns, data types, and labels, and pipeline stages and fields.

Over 300 integrations: Copper's integrations include Gmail, Google Drive, Google Calendar, Google Hangouts, MailChimp, Evernote, Wufoo, Quickbooks, Basecamp, and more.