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Epos Now vs GoFrugal Comparison

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Overview

Category Leaders

Epos Now is a cloud-based point-of-sale system that enables hospitality & retail businesses to control inventory and manage...

Category Leaders

GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS) solutions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.5

319

5

4

3

2

1

159

31

30

16

83

  • Value for money
  • Ease of use
  • Features
  • Customer support
65%
would recommend this app

4.4

190

5

4

3

2

1

123

44

11

3

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Great customer support, very easy to use brilliant for accountancy and amazing software.
After being held to one time only only for this call price and grand promises of excellent customer service.
Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving.

Pros

This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases.
The support of gofrugal is very good, we get our query resolved prompetly. And you keep introducing new features like cloud backup and mobile app is very good for business.
Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team.

Cons

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years.
Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started.
I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges.

Cons

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.
It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue.
No way to bulk update Markup/Markdown price setting for products in HQ. No way to identify the minimum/maximum stock level of the products as a variable.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features106
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Refills
  • Bar Tab Management
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Label Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Check-in/Check-out
  • Claims Management
  • Client Database
  • Clock In/Out
  • Commission Management
  • Compounding
  • Contact Management
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Delivery Management
  • Delivery Tracking
  • Demand Forecasting
  • Discount Management
  • Dispatch Management
  • Distribution Management
  • Document Management
  • E-Prescribing
  • EDI
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Financial Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Jewelry Stores
  • For Restaurants
  • For Retail
  • For Salons and Spas
  • Forecasting
  • Forms Management
  • Fuel Management
  • Fuel POS
  • Gift Card Management
  • Grocery POS
  • Import/Export Management
  • In-Person Payments
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitchen/Menu Management
  • Kitting
  • Label Printing
  • Label Templates
  • Labor Cost Calculator
  • Layaway Management
  • Lottery Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketing Automation
  • Materials Management
  • Medication Database
  • Menu Planning
  • Merchandise Management
  • Mobile Access
  • Mobile Device Management
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Nutrition & Ingredient Labels
  • Offline Access
  • Online Ordering
  • Online Payments
  • Online Refills
  • Onsite Printing
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Partial Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Metrics
  • Point of Sale (POS)
  • Prescription Processing
  • Price/Margin Management
  • Pricing Management
  • Procurement Management
  • Product Catalog
  • Product Identification
  • Product Management
  • Production Management
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-time Updates
  • Receipt Management
  • Receiving Labels
  • Receiving/Putaway Management
  • Recipe Management
  • Recipe/Formula Costing
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Routing
  • SKU/UPC Codes
  • Sales & Operations Planning
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Serial Number Tracking
  • Shipping Labels
  • Shipping Management
  • Single Store
  • Social Promotion
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Table Management
  • Tagging
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Wait List Management
  • Warehouse Management
  • Workflow Management
  • eCommerce Management
  • Total features160
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Refills
  • Bar Tab Management
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Label Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Check-in/Check-out
  • Claims Management
  • Client Database
  • Clock In/Out
  • Commission Management
  • Compounding
  • Contact Management
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Delivery Management
  • Delivery Tracking
  • Demand Forecasting
  • Discount Management
  • Dispatch Management
  • Distribution Management
  • Document Management
  • E-Prescribing
  • EDI
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Financial Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Jewelry Stores
  • For Restaurants
  • For Retail
  • For Salons and Spas
  • Forecasting
  • Forms Management
  • Fuel Management
  • Fuel POS
  • Gift Card Management
  • Grocery POS
  • Import/Export Management
  • In-Person Payments
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitchen/Menu Management
  • Kitting
  • Label Printing
  • Label Templates
  • Labor Cost Calculator
  • Layaway Management
  • Lottery Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketing Automation
  • Materials Management
  • Medication Database
  • Menu Planning
  • Merchandise Management
  • Mobile Access
  • Mobile Device Management
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Nutrition & Ingredient Labels
  • Offline Access
  • Online Ordering
  • Online Payments
  • Online Refills
  • Onsite Printing
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Partial Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Metrics
  • Point of Sale (POS)
  • Prescription Processing
  • Price/Margin Management
  • Pricing Management
  • Procurement Management
  • Product Catalog
  • Product Identification
  • Product Management
  • Production Management
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-time Updates
  • Receipt Management
  • Receiving Labels
  • Receiving/Putaway Management
  • Recipe Management
  • Recipe/Formula Costing
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Routing
  • SKU/UPC Codes
  • Sales & Operations Planning
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Serial Number Tracking
  • Shipping Labels
  • Shipping Management
  • Single Store
  • Social Promotion
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Table Management
  • Tagging
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Wait List Management
  • Warehouse Management
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations39
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations6
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

IJ
AvatarImg

Isaac-Jr I.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GoFrugal logo

GoFrugal

Enough features to run your business

Reviewed 2 years ago
Pros

The what's now mobile app which allows business owner to check real time reports wherever he is

Cons

The dutch bill is very small button in touch screen option

Vendor response

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

UJ
AvatarImg

Umesh J.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

GoFrugal logo

GoFrugal

Satisfied

Reviewed 2 years ago

Good😊

Pros

friendly for daily working. Easy Handling.

Cons

Still many features I have to use. So can't comment right now.

Vendor response

Dear Mr Umesh, Thank you for your review. We will get in touch with you to understand more in detail on how improve on our ratings

SN
AvatarImg

Saravanan N.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GoFrugal logo

GoFrugal

Capterra Review

Reviewed 2 years ago
Pros

Application is very Easy to use and the support is good

Cons

We will not facing any issues till now, we will update if we find any difficulties

DZ
AvatarImg

DIPAK Z.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GoFrugal logo

GoFrugal

AROHI APPARELS REVIEW

Reviewed 2 years ago
Pros

EASE OF USE FEATURES AND MATRIX ITEMS AS WELL AS STOCK TAKING FEATURES

Cons

INITIALLY WE FACE LTTLE DIFFICULT TO USE AS TRAINING WAS LITTLE DELAYED DUE TO TIME AND NETWORK ISSUE BUT THEN PROPER TRAINING WAS GIVEN WHEN WE VISISTED OFFICE AND NOW EVERY THING IS FINE

Vendor response

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

MR
AvatarImg

Muthu R.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoFrugal logo

GoFrugal

Value for Money

Reviewed 2 years ago

Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Pros

Very user friendly, has numerous features and very robust. Online support have been great.

Cons

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Vendor response

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

jA
AvatarImg

junaise A.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

GoFrugal logo

GoFrugal

genuine reviews

Reviewed 2 years ago

Your product is ok but service is pathetic

Pros

Reports and it’s a user friendly software

Cons

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

Vendor response

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

KG
AvatarImg

Kalyani G.

Retail, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

GoFrugal logo

GoFrugal

Good

Reviewed 2 years ago

Customer support not apt, unable to reach the team. Feeling tired of unsolved queries Live chats are going on for long, quick solutions look magical to me now. Or I am not sure if I am spending too much time with your software and coming across more problems

Pros

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Cons

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Vendor response

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

AR
AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoFrugal logo

GoFrugal

Representng GoFrugal in Kenya and other African Countries as implementing Partners

Reviewed 4 years ago
Pros

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR The most impressive part of this software is there is always newer innovations, ease of use and user friendly. We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Cons

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

SK
AvatarImg

Swoyam K.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GoFrugal logo

GoFrugal

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

Reviewed 2 years ago

My overall experience with GoFrugal has been good over the years. but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was...

Pros

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Cons

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

Vendor response

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings