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Epos Now
5
433
4
60
3
39
2
22
1
172
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An easy-to-use, adaptable point-of-sale and payment system.
Table of Contents
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Epos Now - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Epos Now overview
Based on 726 verified user reviews
What is Epos Now?
Epos Now is a retail POS system with key features that include debit/credit card processing, sales reports, payment processing, electronic payments, and more.
Who uses Epos Now?
By industry, Epos Now reviewers are most commonly professionals in retail (33%). The most frequent use case for Epos Now cited by reviewers is point of sale (38% of reviewers).
What do users say about Epos Now pricing?
Some reviewers appreciate Epos Now’s affordable pricing for startups and small businesses, and they find the core package comprehensive. However, many users report hidden fees, confusing billing, and frustration with unexpected charges for essential features and support.
Starting price
Pros & Cons
Credit Card Processing
Security and Access Control
Staff Management
Cancellation Issues
Customer Support
Phone Support
Epos Now’s user interface
Epos Now review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.8
Ease of use
3.8
Customer support
3.6
Reviews sentiment
What do users say about Epos Now?
Reviewers indicate Epos Now is easy to use, with many finding the interface intuitive and setup straightforward for staff. They appreciate the range of features for sales tracking, reporting, and staff management, and say training resources and onboarding support are helpful for getting started. Some highlight responsive support during initial setup and value the system’s flexibility for different business types.
Users report frequent issues with customer support, citing slow response times, unhelpful phone support, and difficulties resolving technical problems. They mention unexpected charges, additional fees for features, and bugs or glitches that disrupt operations, leading some to feel frustrated and unsupported.
Select to learn more
Who uses Epos Now?
Based on 726 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Epos Now's key features
GetApp's analysis of 69 verified user reviews collected between September 2021 and September 2024 identifies Epos Now's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Epos Now's sales reports for their detailed breakdown of sales data and daily insights into business performance. They find the reports easy to produce and manage, with plenty of filters to drill down to specific information. Users report that the ability to extract sales reports is vital for accounting and inventory purposes. However, some reviewers indicate that the reports can be basic and occasionally incorrect, requiring manual adjustments or API extraction for more advanced analysis. Of the 20 Epos Now users who gave detailed accounts of their use of Sales Reports, 100% rated this feature as important or highly important.
Users report that Epos Now's payment processing integrates well with card payment terminals, speeding up transactions and avoiding keying errors. They find the system quick and efficient, with competitive commission rates. However, reviewers indicate that the setup can be difficult, with frequent connectivity issues and system crashes, leading to lost sales. Some users mention hidden fees and forced use of certain merchant processors, while others appreciate the straightforward and easy-to-use interface. Of the 19 Epos Now users who gave detailed accounts of their use of Payment Processing, 89% rated this feature as important or highly important.
Steve S.
Coffee Shop
Praseeda G.
Director
Kathryn P.
Owner
Lewis S.
Director
All Epos Now features
Features rating:
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Epos Now
Starting from
349
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Epos Now pricing
Value for money rating:
Starting from
349
One-time payment
Flat Rate
User opinions about Epos Now price and value
Value for money rating:
To see what individual users think of Epos Now's price and value, check out the review snippets below.
Tabitha D.
Manager
Jack V.
IT Support
Epos Now integrations (24)
Integrations rated by users
We looked at 726 user reviews to identify which products are mentioned as Epos Now integrations and how users feel about them.
Integration rating: 3.5 (10)
“All my contacts and invoicing are shared with Xero.”
James M.
Owner
Integration rating: 5.0 (3)
Integration rating: 2.5 (3)
Integration rating: 5.0 (2)
“The way we run payroll, its very critical that this connects. It does for the most part”
Pamela B.
Director
Integration rating: 5.0 (1)
“The key means by which payments are made for the products.”
Rev. K.
Owner
Epos Now customer support
What do users say about Epos Now customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Epos Now customer support.
Widely noted by reviewers, Epos Now's support team is friendly, knowledgeable, and provides clear, patient guidance during setup.
A large number of users found implementation managers and tech support helpful in resolving issues quickly and explaining features.
Frequently reported by users, customer service is easy to reach, responsive, and offers valuable training and ongoing assistance.
A limited number of users experienced slow, unhelpful, or inconsistent support, especially outside the UK or regular business hours.
Support options
Training options
To see what individual users say about Epos Now's customer support, check out the review snippets below.
“Very satisfied especially with customer service as they were there for immediate help when ever we needed them when we were first navigating the system.”
Abby P.
Shop keeper
“At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated.”
Jack V.
IT Support
“I signed up for their service based on their promise of no hidden costs, but****** ONE YEAR after using******their system, I was hit with an unexpected bill for services I never agreed to. When I tried to reach out to their customer service team to get it sorted, I was met with the same unhelpful and unresponsive service as before.”
Marc J.
owner
“There was no proactive communication, no structured transition, and limited effective support when issues arose.”
Jack V.
IT Support
Epos Now FAQs
Q. What is Epos Now used for?
Epos Now’s cloud-based point of sale offers a single, centralized platform from which retail and hospitality businesses can manage inventory, prices, multi-channel sales, and much more. The system can integrate with third-party and in-house payment processing and online sales and ordering systems. It also provides a customizable reporting dashboard managers can use to efficiently oversee trade. Epos Now transaction software offers flexible settings to help users control and streamline the sales process, including sticky category options, button ordering, staff permissions, and payment tender options. Epos Now can process card payments through in-house or third-party providers. Epos Now Payments accepts Apple and Google payments, including watch and smartphone devices, and all major credit card providers, at affordable, blended rates. Pay-by-link technology also allows customers who aren't present to pay for your products. The integrated software then generates card payment reports alongside your regular transaction reporting. The Back Office, available through app and web browser on and off-site, helps with product, inventory, customer, and employee management with easy-to-use business software. For example, with stock tracking features, Epos Now will send daily alerts notifying users of low stock to make ordering easier than ever. Sales reports keep users informed about product performance, while employee reports make it crystal clear which members of the team could use training or assistance, all while calculating payroll in real-time. Meanwhile, by maintaining a central customer database, Epos Now permits users to send invoices, grant credit, and collect marketing information easily from customers. Offering extensive reporting options, Epos Now allows users to gain real-time, actionable insight into sales, product, and employee performance. For businesses with specific needs, Epos Now has partnered with dozens of industry-leading businesses to integrate third-party software and in-house extras into the system, such as Xero, Wix, Shopify, LoyaltyDog, and many more. There are additional apps that can be added to the POS software to create bespoke, flexible business solutions that work with the needs of the user.
Q. Does Epos Now support mobile devices?
Epos Now supports the following devices:
iPad, iPhone, Android
Q. What level of support does Epos Now offer?
Epos Now offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
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