Epos Now vs HQ Rental Software

Square Point of Sale

PayPal Point of Sale

Clover

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts, inventory, reports, and more.

The PayPal Here app is a mobile point of sale (POS) software designed to help businesses securely process debit or credit card payments and generate invoices. The application enables retailers and manufacturers to create and organize product lists and add details including photos and descriptions.

Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other service businesses manage their point-of-sale operations, with secure payment solutions and reliable business management features

Epos Now Payments is a payment processing service built to work seamlessly with your Epos Now POS system, with simple reports and no big, end-of-the-month processing bill for you to worry about. It takes all major debit and credit cards as well as contactless, Google and Apple Pay transactions.

Debit/Credit Card Processing

Multiple Payment Options

Reporting/Analytics

Mobile Payments

Billing & Invoicing

In-Person Payments

PCI Compliance

By industry, Epos Now reviewers are most commonly professionals in retail (34%). The most frequent use case for Epos Now cited by reviewers is point of sale (38% of reviewers).

Users and use cases

Some reviewers find Epos Now affordable and appreciate the initial savings, flexible pricing, and free trial. However, many users report hidden charges, costly add-ons, contract issues, and feel the value for money decreases over time.

Value for money

Epos Now is a retail POS system program offering key features such as sales reports, payment processing, and electronic payments, among others.

Epos Now

Web-based

iPad

iPhone

Windows

Android

Complete Solution

Coffee Shop

We signed up with Epos Now Payment Services (Account  [sensitive content hidden]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process.

Owner Operator

On the sales screen the button to finish a sale is located next to the button to review other sales such as completed, held etc.

Owner

The thing I like the least about Epos Now is that it is set up primarily for food service, so we can't change some of the places in the machine that say food/drink, etc.  And also, we wish the time was able to be adjusted to 12 hour time instead of 24 hour.

co owner

Also glad to see that up grading the system to help business to have an easier time and be able to help more customers as well as being able to send more time with our families and less time doing reports or uploading items into the system.

Just 6 months in with eposnow and a very rocky start, eposnow have increased their payment processing fees for credit cards by 68% with the only justification being that this is allowed according to the contract.

Director

Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers.

Bookkeeper

sales and purchasing information is excellent on the back office and the ability to export reports and print is good.

Board member

Card machine when you take a payment it does not make any noise, you can only use one card machine to take transactions from the pos system

Notary and DMV Agent

My overall experience has been a 10 out of 10 and I will never seek another option for this processing as long as EPOS's customer service and product remain as high quality as they are now.  

Owner Manager

Helps me to monitor for stock discrencies, great for extracting data for the accountant and much more

Company Director and Operations Manager

I use the app on my iPhone to check sales and staff hours, even when at home or out and about.

Partner

Epos Now has helped us streamline operations, improve reporting accuracy, and train staff with ease. While there’s a minor drawback around user permissions, the benefits far outweigh it.

We never lose internet. As the system is not connected to our phones we do not have to leave our phones in the stall.

Engraver

Call again and select option for billing query or complaints and prepare for outsourced call centres outside the Uk with limited knowledge unable to resolve a simple issue.

Payment processing is smooth, and the sales management tools make tracking performance easy.

Business Owner Director

Ability to have the option to print a customer receipt or not.

Customer support was slightly slower if you weren’t located in the Uk as most of the support was done virtually and the time difference hindered real time support needs.

Finance Data Entry

Being able to upload all the products that we were selling, being able to add in different/multiple suppliers, quick and easy to grasp and use the system.

Sales Manager

The rates could be better, and the till could have more product description features.

Makert

Many times system gets hang in the middle of service and sometimes system doesnt catch proper signal

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Service is really bad specially when closed the business just month ago still following up for canceling the subscription and direct debit called 6 times everyone over the phone promised to help me and confirm once all done but still waiting and

Proprietor

When you come to the end of the day on the card machine you can't print a total out for that day, I have to do the transaction one by one

Opertor

the reaction of the team, but the remote-control system or support was not working, need more support when needed

Functionality, sits alongside current card payment system (DOJO) easy to set up, UK based support team - who answer your calls to their 0800 number without sending you through loads of multiple choice options before speaking to a human!

Treasurer Volunteer

The main issue if any is that it doesn't have a delete past transaction ability or I can't find one.

The system can deal with all your accounts and makes it easy to look after the transactions

OWNER

only thing they need to improve is if handheld  credit card device donot work or communicate with pos we should able to enter manually credit card to process.

It was a game changer for being able to account every sale and the analysis of each category was very useful.

Operations Manager

Nothing really, however, if I need to state something, then the card reader broke after a short time of having it, but this was resolved with a replacement one within 24 hours.

Operation manager

Some times when I add an article to teh list, it does not appears inmediately, we have to restart the system, but is not a big deal.

Occasionally the interface can feel a bit cluttered when we’re first learning it.

owner

The wait staff and our cashier would have to run back to the kitchen to place the order.  

Manager

We signed up with this company they have been unable to provide a working system and now its our fault and we have to pay and exit fee because we have no option but to leave them as we need a working till system.

Having regular updates that would happen automatically. And staff compared to a sales graph or table (in takings and who was clocked in) would be helpful to someone like me who manages it from a separate company.

training is also provided which is extremely helpful. If you are in doubt of which till and inventory system to go with, Epos Now is the way forward!

Marketing material false - the system does not work well for certain indusries.

the till is tall and our smaller member of staff has to reach up (as cons go this is not really one)

I get many solicitations to check out other products but I inform those companies that they are wasting their time.

Trustee

As a consequence we often pay fixed charges for machines that are idle

Works well for our needs at a great price!   When I call (which is not often) for help, the customer support is outstanding.  

While the system is generally user friendly , occasional software glitches and the need for more responsive customer support can be frustrating at times.

partner

The setup was easy and it has helped me to keep track of my sales better.

Founder

There are options for completing my tadks

You will call to resolve any issues and you will be put through to a service representative that will not be in the UK and will have very limited knowledge of how to fix your issue, except for reading text on the screen in front of them.

Cafe Owner

The people on the phone can’t ‘authorise anything’ and have to send it through to a “manager” who you cannot speak to, and who does not approve refunds for months and months and months.

Keep doing this and maintain your service and business thats will help to improve.

It also helps me know what product is selling the best.

Managing Director

A bit clunky in certain areas and could have been a bit mor straightforward in some areas of the back office but generally did what was required of it for our needs.

The system feels secure and reliable, and it offers great value for money considering the features included.

Customer Support

Sales Process

Payment Processing

Users report Epos Now's payment processing offers fast credit card transactions, daily payouts, and convenient integration with card terminals, minimizing errors and speeding up sales. Reviewers indicate Epos Now's payment processing is simple and efficient when it works, but they frequently mention issues with system crashes, connectivity problems, and forced use of certain merchant processors. They say Epos Now sometimes incurs unexpected fees and delayed refunds, which frustrates users and impacts their business operations. Of the 52 Epos Now users who gave detailed accounts of their use of Payment Processing, 90% rated this feature as important or highly important.

Features

Credit Card Processing

Phone Support

Staff Management

Cancellation Issues

Cloud Integrations

Reporting

Delayed and denied refunds

director

Having issues with getting a refund for £253 for several months, and still experiencing deductions from my bank account even after the contract has been terminated, after listening to the call records when this product was sold to me, is highly unacceptable.

100% of reviewers feel negative about Refund Issues. Users report significant difficulties obtaining refunds, even after returning equipment or providing proof of overpayment. They describe being passed between departments, experiencing long delays, and facing unresponsive customer service. Many reviewers mention ongoing unauthorized charges and a lack of clear communication regarding refund status. They feel frustrated by promises of refunds that are not fulfilled and express concern about the impact on small business finances.

Unreliable hardware integration

76% of reviewers feel negative about Printer and Barcode Issues. Users report frequent problems with printers and barcode scanners, including failed label printing, unscannable barcodes, and connectivity issues. They mention disruptions to business operations, such as being unable to print receipts or open cash drawers. Reviewers also highlight the lack of flexibility in printing options and the need for additional purchases to achieve basic functionality. These issues often lead to manual workarounds and frustration.

Perceived unethical practices

Still waiting on phone calls from them its a sad company that robs people of their money.

92% of reviewers feel negative about Scam and Fraud. Users frequently allege deceptive business practices, such as taking payments without delivering promised services or products. They describe feeling misled by sales tactics and unsupported after purchase. Many reviewers believe the company prioritizes collecting money over customer satisfaction, with some explicitly calling the experience a scam. They warn others about wasted time and financial loss, citing a lack of accountability and transparency.

Challenging contract termination

There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use.

They locked us in for two years and won't let us cancel the service so we will be dealing with these horrible service for a while.

98% of reviewers feel negative about Cancellation Issues. Reviewers say canceling services is complicated, with unexpected fees and persistent charges even after requests to terminate. They report being locked into long-term contracts, difficulty reaching the right department, and continued billing despite account closure. Users express frustration at the lack of transparency around cancellation policies and the need to take extreme measures, such as closing bank accounts, to stop unwanted payments.

Unexpected and ongoing costs

Contacted EPOS now invoice department for an overpayment of £48.00 that we have made when we have already informed them that we were closing and which they have acknowledged. Despite several attempts thru their web tickets, they have just ignored us and have not made any attempt to get in touch with us.

Then the costs started adding up...   there was an additional $25 charged each month for who knows what (I was told support - but that was a joke), another $50 a month just to connect to Xero, then upwards from $25 to use custom templates - a must as their standard design is pretty bad.  

71% of reviewers feel negative about Pricing. Users express dissatisfaction with hidden fees, unexpected charges, and the requirement to pay for essential features or support. They mention being locked into contracts with unclear terms and additional costs for add-ons, integrations, or warranty coverage. Reviewers also report billing discrepancies and difficulty resolving overcharges. Many feel the overall value does not match the ongoing expenses, especially when combined with service limitations.

Remote management flexibility

77% of reviewers feel positive about Back Office. Reviewers appreciate being able to access and manage the system from anywhere, which allows them to keep up with sales and inventory without being on-site. They find the back office interface user-friendly and effective for handling administrative tasks like updating products and running reports. Users highlight the convenience of real-time information and the ability to perform complex management functions remotely, which supports efficient business operations.

Comprehensive business insights

83% of reviewers feel positive about Reporting. Reviewers appreciate the variety and depth of reports available, including sales, stock, and labor data. They value being able to access real-time analytics remotely, which helps them monitor performance and make informed decisions. Users highlight the clarity and ease of extracting business information, saving time on administrative tasks. They also mention that the reporting features are flexible enough to suit different business types and sizes, providing valuable operational insights.

Streamlined initial setup

IOS Manager

Hardware and initial  setup was a breeze with the help of  our intergation manager.

78% of reviewers feel positive about Setup. Users indicate that getting started with the system is generally straightforward, with clear instructions and helpful support available during installation. They say the process is manageable for new businesses and that any initial challenges are quickly resolved with assistance. Reviewers find that once the system is set up, it is easy to make adjustments and updates as their business grows. Many mention that the setup experience is efficient, allowing them to get up and running quickly.

Accessible training resources

Baker

The ease of operating the system, the bundle I purchased comes with everything needed, the training is straight forward and the support I receive is great,

General Manager

I really appreciate the knowledge, patience and dedication from the rep Marcela who scheduled worked with my schedule to schedule time for a tutorial and walkthrough and not ending the call until she was sure I was comfortable.

77% of reviewers feel positive about Training and Learning Curve. Users report that training is thorough and tailored to their needs, with patient and knowledgeable support staff guiding them through the process. They value the availability of self-paced resources, such as video tutorials and guided walkthroughs, which help them and their staff learn at their own pace. Reviewers say that even those with little prior experience can become proficient quickly, and ongoing support is readily available for further questions.

Intuitive everyday operations

Adding products etc really easy and anyomne can do it

86% of reviewers feel positive about Ease of Use. Users say the system is straightforward for daily tasks like adding products and processing sales, even for those without technical backgrounds. They appreciate that learning the basics is quick, and ongoing support is available when needed. Many reviewers mention that once familiar with the system, routine operations become second nature, making it accessible for all staff. They find the interface user-friendly and efficient, which helps them focus on running their business rather than troubleshooting software.

Small Business

Freelancers

Some reviewers find Epos Now affordable and appreciate that it offers a good mix of price and functionality, especially for startups and small businesses. They indicate that the basic system is cost-effective, with package deals for hardware and software providing initial savings. Some users say the software includes adequate features for its price and that running costs are generally low. Reviewers appreciate the availability of a free trial for certain features, which helps during setup, and note that the system can be used with inexpensive hardware. Some users report that the system is flexible and that the pricing structure, without contracts in some cases, is attractive.

However, many reviewers express concerns about hidden or unexpected charges that accumulate as more features or add-ons are required. They say essential functionalities often require additional paid apps, which increases the total monthly bill. Some users report being tied into contracts with limited cooling-off periods and being charged for support, training, or setup services that they felt should be included. Reviewers indicate frustration with being billed for features or services they did not use or authorize, and some mention difficulties in understanding or disputing charges. Users think the value for money diminishes as ongoing costs and required upgrades add up.

RentSyst

RentSyst is a car rental solution designed to help car rental businesses automate processes for tracking vehicle movement, scheduling orders, and generating invoices. RentSyst's GPS tracking functionality lets users receive notifications about the timely delivery of car services.

Toprent.app

TopRentApp is a cloud-based software designed for car rental businesses. The platform includes a reservation and booking management system that enables enterprises to accept online bookings.

Renthub

» A revolutionary software for rental companies.

» A Cloud-based software implemented with AWS Amazon Web Services, using a modular structure and an intuitive interface for an easy customization, management and automation of the rental process.


HQ Rental Software serves as the online headquarters for car rental businesses with tools for managing online bookings, availability, maintenance, rates, & more

Reservations Management

Customer Database

Calendar Management

Quotes/Estimates

Customizable Reports

Vehicle Tracking

Maintenance Scheduling

By industry, HQ Rental Software reviewers are most commonly professionals in automotive (54%). The most frequent use case cited by reviewers is car rental (99%).

The HQ Rental Software integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.8 out of 5 for its integration with HQ Rental Software) and WordPress (a website builder product, 4.8).

Integrations

HQ Rental Software is a car rental tool with key features that include reservations management, fleet management, calendar management, online payments, online booking, and more.

Proprietary

HQ Rental Software

Basic

Standard

Professional

Enterprise

The system aligns well with my business goals of improving operational control, customer management, and long-term growth outside of third-party platforms.

It allows me to move beyond spreadsheets and marketplace dependency into a structured business model.

rental agent

Overall, HQ Rental Software is a valuable tool that significantly improves fleet management efficiency once users overcome the initial learning curve.

We do not use or need all the functions in the HQ Software, but are forced to pay for the full set of features.

We would prefer customized pricing based on fleet size and the functions needed.

work meedwerker

Helpful, the team always keeps track of all the doubts and fixes any issues that we had during the setup.

Owner-operator

Rental management being the primary goal, but also vehicle management, as well as some of the best customer support I have experienced in this field.

The easiness of setting up the account, [sensitive content hidden] is great. When you need something they will help you out and take care of your needs.

Its reporting tools are comprehensive and customizable, allowing users to generate insightful reports.

Some advanced features require extra modules or costs.

CEO, COO

We delayed implementation for a long time, fearing the operational disruption of switching from totally paper system to online but we were able to operate both systems in parallel so the transition was mostly pain free.

DIRECTOR

The automation features save us so much time every day.

Office manager

From fleet tracking to contract customization, everything is simple and intuitive.

Not being able to convert from USD to XCD when integrating with QBO

It’s also a very flexible system, which adapts well to our operational needs.

Financial and Technical Officer

Complex, and even though there’s so many options there’s not enough specific things that I need to get our setup to be fully autonomous.

Epos Now vs HQ Rental Software Comparison (2026)

Epos Now

HQ Rental Software

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives