Eventbrite vs Freshtix

TicketSource

Fienta

Purplepass

TicketSource is a free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to all. Promote, sell and manage any event in any venue.

Fienta is an event ticketing and registration platform for all kinds of events with features for ticket sales, attendee registration, event pages, mobile and PDF tickets, order management, and real-time reports on sales and marketing. Validate tickets using Fienta's mobile app for iOS & Android.

Purplepass is the cloud ticketing platform built for theatres, universities, festivals, and any live event. Embed a branded checkout, offer interactive seat maps, manage passes and merch, scan tickets offline, view real-time analytics, and get 24/7 US-based support.

Marketing and Events Coordinator

Eventbrite's reporting features could be more customisable, and occasionally, the customer support response time feels slow, especially during peak times.

https://www.eventbrite.com/l/event-management-software/

Access Control

Activity Dashboard

Alerts/Notifications

Attendance Management

Attendee Management

Attendee Tracking

Audience Engagement

Badge Management

Barcode/Ticket Scanning

Budget Management

Calendar Management

Class Registration

Conferences/Conventions

Contact Management

Credit Card Processing

Customer Data Management

Customer Support

Customizable Branding

Customizable Forms

Customizable Templates

Data Import/Export

Discount Management

Email Marketing

Email Reminders

Employee Management

Event Management

Event Registration

Event Scheduling

Event Ticketing

Exhibit/Vendor Management

For Virtual Events

Group Registration

Kiosk Ticketing

Marketing Automation

Mobile Access

Mobile Ticketing

Online Booking

Online Registration

Online Ticketing

Onsite Ticketing

Payment Processing

Point of Sale (POS)

Print-at-Home

Promotions Management

Real-Time Data

Real-Time Reporting

Refund Management

Registration Management

Reminders

Reporting/Analytics

Reserved Seating

Sales Reports

Seating Map

Self Check-In/Check-Out

Social Media Integration

Social Promotion

Surveys & Feedback

Third-Party Integrations

Ticketing

Ticket Reservations

Venue Management

Volunteer Management

Website Integration

Website Management

Weddings/Parties

Reviews for Eventbrite come from a wide variety of industries, including education management (7% of reviewers), non-profit organization management (5%), and marketing and advertising (5%). The most frequent use case for Eventbrite cited by reviewers is event management (49% of reviewers).

Users and use cases

Some users report that Eventbrite offers flexible fee options and cost-effective plans, especially for small organizations. However, reviewers indicate that high fees, confusing pricing, and limited nonprofit discounts make it less affordable for some.

Value for money

The Eventbrite integrations most frequently cited by reviewers are: Meta for Business (a social media marketing product rated 4.7 out of 5 for its integration with Eventbrite), Mailchimp (an email marketing product, 4.7), and Google Calendar (a scheduling product, 4.8).

Integrations

Eventbrite is an event management solution with key features that include online registration, event scheduling, ticket reservations, barcode/ticket scanning, payment processing, and more.

Eventbrite

Web-based

iPad

iPhone

Android

Cvent Event Management

Brown Paper Tickets

Ticket Tailor

Ticketbud

Whova

Weeztix

Eventzilla

EventCreate

Weezevent

TicketSpice

Bizzabo

TicketLeap

Showpass

RSVPify

Tickethome

Basic

Inconsistent mobile experience

HR Director

It can be a little difficult on a mobile device to navigate as easily as on a laptop.

35% of reviewers feel negative about Eventbrite’s mobile compatibility. Users report that the mobile app and website can be slow to load, crash unexpectedly, or lack features available on the desktop version. Reviewers say navigation and form entry are sometimes cumbersome on smaller screens, and saving information can be unreliable. Some users indicate that event editing and seat selection are more difficult on mobile devices. They find that these limitations can hinder both event management and attendee experience when using phones or tablets.

Slow and limited support

Consultant

Their customer service was unresponsive at best and non-existent at worst.  

42% of reviewers feel negative about Eventbrite’s customer support. Users report difficulty reaching support staff, with slow response times and limited options for direct contact, such as no live chat or phone support for most users. Reviewers say that urgent issues can be frustrating to resolve, especially close to event dates. Some users mention that customer service is unhelpful or unresponsive, leaving them to rely on FAQ pages or community forums. They indicate that lack of timely assistance can impact event success.

High and confusing fees

51% of reviewers feel negative about Eventbrite’s pricing. Users frequently mention that service and processing fees are higher than competitors and can significantly reduce profits, especially for small businesses or nonprofits. Reviewers say the fee structure is sometimes unclear, with extra costs appearing late in the process. Some users report that premium features are locked behind expensive plans, making the platform less accessible for those with limited budgets. They indicate that inconsistent or rising fees have forced some to seek alternative solutions.

Occasional technical glitches

Business Coach

Integration with my CRM and other systems were a bit buggy and hard to navigate I found myself spending too much time trying to figure out how to use with out systems.

53% of reviewers feel negative about Eventbrite’s bugs and issues. Some users report experiencing slow loading times, glitches during high-traffic periods, and occasional crashes when processing payments or scanning tickets. Reviewers indicate that navigation can sometimes be confusing due to too many options or unclear settings. They say integration with other systems may be buggy and that technical problems can disrupt event setup or attendee check-in. Users mention that these issues can add frustration and require extra time to resolve, especially during busy events.

Efficient RSVP tracking

94% of reviewers feel positive about Eventbrite’s RSVP management. Users say the platform makes it easy to collect, track, and manage RSVPs for events of all sizes. Reviewers appreciate being able to send invitations, monitor guest lists, and receive real-time updates on attendance. They indicate that automated notifications and integration with calendars help them stay organized. Some users report that these features are valuable for planning, ensuring accurate headcounts, and streamlining communication with attendees. They find the RSVP system reliable for both free and paid events.

Expansive social promotion tools

Robust Promotion Tools: From email campaigns to social media sharing and analytics-driven insights, Eventbrite empowers event organizers to effectively market their events and maximize attendance.

99% of reviewers feel positive about Eventbrite’s social media integration. Reviewers appreciate being able to share event links directly to social platforms, which they say boosts event visibility and attendance. They indicate that integration with tools like Facebook, MailChimp, and HubSpot streamlines marketing efforts. Some users report that these features make it easy to promote events, reach wider audiences, and track engagement. They find the ability to connect promotional materials and use analytics especially helpful for maximizing outreach. Many users say this integration saves time and enhances participant engagement.

Seamless registration process

Assistente Administrativo

Amazed by this software, it helps me a lot, it's simple and functional, it made my life easier, I can easily find events on the topic I'm interested in, registration is simplified and there's even a way to filter free events.

94% of reviewers feel positive about Eventbrite’s event registration. Users say the registration process is straightforward for both organizers and attendees. Reviewers appreciate real-time tracking, customizable forms, and integration with other platforms. They indicate that the system supports both free and paid events, making it easy to manage different types of registrations. Some users report that automated notifications and calendar syncing enhance the experience. They find that the platform’s user-friendly design reduces confusion and streamlines event check-in and follow-up.

Streamlined user experience

Manager

I like that it drives you through the important set up pieces and then gives you areas to supply additional functionality in those basic steps.

95% of reviewers feel positive about Eventbrite’s ease of use. Reviewers say the platform’s intuitive interface allows both organizers and attendees to set up, manage, and join events with minimal effort. Some users report that the step-by-step setup and clear navigation reduce the learning curve, even for beginners. They appreciate that the software simplifies event planning, check-in, and communication. Users indicate that the straightforward design helps them quickly find events, register, and handle logistics, making the overall process more efficient and less stressful.

Tech Specialist

Overall, Eventbrite provides a smooth event management experience with an intuitive interface, quick customer support, and straightforward attendee reporting that makes organizing and tracking events feel easy. While the platform is generally reliable and efficient, the added fees and need to upgrade for some advanced features can be frustrating at times.

Customer Service Lead

I apply the use of Eventbrite in my daily task of registration of events, receiving of customer queries, and recording of attendance of events.

Director

I have never required support from customer service, such is the ease at which the platform can be used and the confirmation emails received after placing a booking is useful, especially with tools to quickly add events to your calendar.

Founder

The dashboard gives you a clean overview of ticket sales and attendee data in real time, which is incredibly useful for planning logistics.

President

Eventbrite helps get high visibility to events my company is hosting, and makes it easy to keep track of attendees and attendee's contact information.

From using the platform to book onto events as part of my MBA programme to booking tickets for the family, the platform works well.

Owner

I can upload flyers, find locations by map, and process payments to keep my orders in one place.,

Project Manager

The Fees can add up for attendees, limited customisation for event pages, and discoverability varies.

owner, designer, web developer

Eventbrite has a lot of options available for all types of businesses, even small charities, as it has free options related to events that I struggled to find elsewhere.

Coordinator

Having one screen to select all the options and details for the event and ticket style, time options, etc. would be easier to navigate.

Office Manager

What I like most about Eventbrite is that it is simple as a user to browse numerous events, to filter those events, and to purchase tickets.

Executive director

There were no hidden fees, the setup was easy, and it allowed me to set up virtual events with tickets for my non-profit webinars without any hassle.

Community Engagement and Operations Manager

Fees. But everyone has fees. Once we enabled buyers the option to cover the fees our costs were much less (we are a nonprofit, not making money off our class offerings and every dollar counts!)

Chief Technology Officer

Also, it prevents people from signing-up for two sessions at the same time which eliminates the scheduling chaos.

Co Founder and Lead- Client Success

It's a standalone platform, not something that can be integrated with a ticketing engine and can distribute inventory across multiple ticketing websitesm

Customization options for event pages are also limited beyond basic text and a banner image.

I particularly like the option of filtering by "Features", "Event Types", "Resourcing" and "Pricing".

Student Leader

As a union member posting events for students, I also noticed that high‑demand sessions required extra monitoring because spots were taken almost immediately.

When we were just getting started with posting events for our organization the reach that Eventbrite provided to the community was essential to getting noticed.

Health Promotion Specialist

Eventbrite allows the user to create and organize events without the hassle.

It can also feel a bit basic if you want more control over the event page design which is a nice to have but not necessarily vital for us.

SR HR Operations Specialist

It’s very user-friendly and works well for organizing events, especially for smaller to mid-sized events, but it can get pricey as you scale

Deputy Director

I also quite like some of the UI improvements, particularly the design when using it on a mobile phone or mobile browser.

It's very clear how to do everything and they have a AQ if you need any help or chat. And everyone's already on event brite looking for something so my event has more of a chance of being seen.

It has a very organized event managing process that can let you start in less than 1h.

Analyst

Eventbrite offers a clean, intuitive interface that makes it easy for users to create, manage, and promote events. Whether you’re hosting a small workshop or a large conference, the platform guides you through the process step by step.

Operations Director

The attendee report feature leaves some key functions missing that allow the admins to easily hone in on attendee details for follow up, especially for nonprofits who want to manage donations, etc.

Eventbrite Software has revolutionized the way we manage events in my business, dealing with everything from timetabling to registratioia and attendee control.

Software Engineer

Customizable ticketing features allow for various ticket types and discounts, making sales smooth and adaptable to different events.

Software tester

i like the easy and user friendly interface which allows to quickly manage your event like creating a page for your event and easily having options to sell tickets for your event.

I also find that certain features, like some marketing tools and more advanced options, feel limited unless upgrading to higher-priced plans.

Head of Marketing

In conclusion, Eventbrite has quickly become my favorite ticketing site due to its ease of use and impressive event discovery features. Despite the design limitations, the platform's functionality and ability to connect users with a diverse range of music events have solidified its position as my go-to choice for ticket purchases.

Quick event creation, reliable ticketing and check-in tools, and broad audience reach.

Marketing Manager

Payment is made simple by using clear boxes to fill along with safe and secure payment options.

Office Admin

Its user-friendly interface, event promotion tools,  event management capabilities, and excellent customer support make it my go-to platform for all my event planning needs.

Senior Manager- New Business

It has reduced my dependency of searching the events on web and helped me in keeping a track of what I'm attending at what time I'm planning my overall marketing calendar of the month.

Owner and Certified Cat Trainer

It has helped me bring many event ideas to life by being a very straightforward event creation and selling platform.

Eventbrite has no good customer service department, no refunds, no call backs, no easy way to set up events, no background or vetting vendors or event organizers, anyone can set up and sell tickets in this platform without vetting or any secured links.  

Loan servicing specialist

It shows the menu and price per person with the option of buying through the site instead of the restaurant.

I finally quit printing off a million pages of hotel and car information, because it was all stored on my phone.

It provides various types of registration setups including line items, and we can customize the registration look and feel uploading your own graphics and logos.

I particularly appreciate the range of customization options available for events, which enable organizers to tailor their pages to reflect their branding.

Associate Professor

You can subscribe to receive targeted emails about events occurring in your area from the company, or just look them up online or use the app to find what events (family, concert, etc) you are interested in.

Eventbrite vs Freshtix Comparison (2026)

Eventbrite

Freshtix

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives