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FareHarbor vs aReservation Comparison

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Overview

Category Leaders

FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and events....

Category Leaders

aReservation is a SaaS reservation management software that helps tour operators manage online ticket sales and rental bookings...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

1K

5

4

3

2

1

885

122

16

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5.0

25

5

4

3

2

1

24

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Probably the best thing about Fareharbor is the absolutely fantastic support. When you need to do or change something, all you need to do is ask and the support team will have it done very quickly.
They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.
So far I really appreciate the help offered by those assigned to help set up our company w/a new reservation system that we hope will be much more user friendly for both us and our customers.

Pros

If we had changes that were necessary within the software, their IT department did their best to implement it efficiently. They listened to our needs and did their best to make them possible.
I love how responsive everyone who works at Indexic is. I like they are constantly making improvements to the software.
I LOVE the customer service indexic provides!!! I LOVE how easy it is to use and make my reservations, keep up with what is going on, and just makes my life so much better.

Cons

Also the fact there were so many small mistakes when buiding it, (we've had to ask to fix the same mistake more than one time because one thing got solved but created another problem).
The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up.
I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.

Cons

Not being able to make my own categories for why something is returned or discounted other than the very few choices. It's not always an employee's fault for bad weather for a refunded reservation.
I don't like that I do not have enough time to learn everything indexic can do so I miss out on some resources I could be using.
We have no concerns with the software, thay work hard to keep the system current.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features70
  • ACH Payment Processing
  • API
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Auto / Boat Rental
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer Support
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Reminders
  • Employee Management
  • Equipment Rental
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Forecasting
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Ticketing
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Rate Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Seating Map
  • Short / Long Term Rental
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Booking
  • Third Party Integrations
  • Ticket Reservations
  • Transaction History
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management
  • Total features64
  • ACH Payment Processing
  • API
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Auto / Boat Rental
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer Support
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Reminders
  • Employee Management
  • Equipment Rental
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Forecasting
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Ticketing
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Rate Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Seating Map
  • Short / Long Term Rental
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Booking
  • Third Party Integrations
  • Ticket Reservations
  • Transaction History
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations14
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk