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Freshdesk vs AnyDesk Comparison

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
8.49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,320

760

116

20

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

352

171

26

5

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It's ease and ability to help me service my customers. I am easily able to look up quick solutions to any questions and more efficient and easily and quickly it makes for me to assist my clients.
Integrations are pretty good with other stuff, we use Jira and it links perfectly. Support responses have always been great, I personally prefer the chat option to get problems solved quickly.
The free Sprout plan has been a great way to get started and we've been able to use it very successfully. One team needed some of the features in Blossom so we upgraded and have been very happy.

Pros

And a very good and reliable program, rarely hangs or closes, its voice communication system is very good, it is one of the best free tools for someone to support.
Furthermore, once connected successfully the connection is very stable with clear video quality.
An excellent alternative to TeamViewer and others and the best of all has a free version.

Cons

We no longer have to worry about customer emails getting missed because everyone assumed someone else took care of them, or because they got pushed to another page and forgotten.
Probably too early to tell. Generally, in any similar software, my only pain point would be related to downtime, inaccuracy of reporting & core/hardcoded functionalities not working as intended.
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.

Cons

Anydesk can be a problem when the internet connection is weak. Security of files is not guranteed at all.
I honestly have had absolutely zero problems using this software. It seems to be missing some features other remote control softwares have but I don't need those anyways.
Ve noticed that when I'm controlling someone's screen, the response time can lag a little. Ll click something, and it won't respond until a couple seconds later.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features76
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assignment Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Categorization
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Print Management
  • Prioritizing
  • Project Time Tracking
  • Real Time Monitoring
  • Real Time Updates
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • URL Customization
  • Website Integration
  • Whiteboard
  • Widgets
  • Workflow Management
  • Total features18
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assignment Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Categorization
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Print Management
  • Prioritizing
  • Project Time Tracking
  • Real Time Monitoring
  • Real Time Updates
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • URL Customization
  • Website Integration
  • Whiteboard
  • Widgets
  • Workflow Management

Integrations

  • Total integrations311
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshdesk vs. AnyDesk

See how Freshdesk and AnyDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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