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Freshdesk Logo
Freshdesk
4.5
(3.2K)

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Online helpdesk system and customer service software

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(191)

Freshdesk Pricing, Features, Reviews and Alternatives

Freshdesk product overview

Price starts from

15

/user

Per month

What is Freshdesk?

Freshdesk is a SaaS-based customer support software that offers everything businesses need to deliver great customer service including omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and much more.

Key benefits of using Freshdesk

Intuitive UI - Setting up an account on Freshdesk, and getting familiar with the tool is an effortless experience thanks to the smooth and easy-to-navigate user interface.

Omnichannel capabilities - Stay on top of requests coming in from email, web, phone, chat and social media from a single location and automatically route requests from different channels to the right agents.

Improved productivity - Freshdesk has been designed to help agents stay at their productive best and comes with powerful automations that reduce repetitive tasks.

Increased capabilities - Do more with Freshdesk by plugging in tools from the Freshdesk marketplace which hosts over 500 apps such as Salesforce, Jira, WordPress, and Shopify.

Round-the-clock support - Freshdesk offers 24*7 email, phone, and chat support.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base
Chat

Training options

Live Online
Videos
Documentation
Webinars

Freshdesk pricing information

Value for money

4.4

/5

3.2K

Starting from

15

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Freshdesk features

Functionality

4.3

/5

3.2K

Total features

115

17 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access

Functionality contenders

Freshdesk users reviews

Overall Rating

4.5

/5

3.2K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.61/10
Rating distribution

5

4

3

2

1

1.9K

1.1K

156

29

16

Pros
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
Cons
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.

Overall rating contenders

Freshdesk FAQs

Q. What type of pricing plans does Freshdesk offer?

Freshdesk has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Freshdesk?

Freshdesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Freshdesk support?

Freshdesk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Freshdesk support mobile devices?

Freshdesk supports the following devices:
Android, iPad, iPhone


Q. Does Freshdesk offer an API?

Yes, Freshdesk has an API available for use.


Q. What other apps does Freshdesk integrate with?

Freshdesk integrates with the following applications:
Salesforce Service Cloud, Capsule, HubSpot Marketing Hub, Constant Contact, GitHub, Talkdesk, Adobe Commerce, LogMeIn Rescue, WooCommerce, Google Analytics 360, Aircall, Dropbox Business, Zoho CRM, Insightly, Jira, Campaign Monitor by Marigold, FullContact, BILLIVING, Transifex, FluentStream, Time Doctor, Zapier, Pivotal Tracker, iorad, QuickBooks Online Advanced, Five9, RingCentral Contact Center, Gmail, Solve CRM, Segment, Klipfolio, OneDrive, Google Workspace, ilos, Google Drive, Box, Pipedrive, FreshBooks, Zoom, Freshsales, Userlike, Pipeline CRM, iContact, Microsoft Teams, OneSky, WordPress, WorkflowMax, Twitter/X, Woopra, Ameyo, Salesforce Sales Cloud, CS-Cart Store Builder, OneLogin, SugarCRM, Harvest, Slack, Google Contacts, Nimble, Pipeliner CRM, CustomerGauge, Meta for Business, Olark, Batchbook, Highrise, SurveyMonkey, Keap, Hubstaff, Google Calendar, Easy Insight, Mailchimp, Localize, Hootsuite, elevio, Xero, ChargeDesk, ProProfs Knowledge Base, BigCommerce, Shopify


Q. What level of support does Freshdesk offer?

Freshdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

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