This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
Freshdesk Pricing, Features, Reviews and Alternatives
Freshdesk product overview
What is Freshdesk?
Freshdesk is a SaaS-based customer support software that offers everything businesses need to deliver great customer service including omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and much more.
Key benefits of using Freshdesk
Omnichannel capabilities - Stay on top of requests coming in from email, web, phone, chat and social media from a single location and automatically route requests from different channels to the right agents.
Improved productivity - Freshdesk has been designed to help agents stay at their productive best and comes with powerful automations that reduce repetitive tasks.
Increased capabilities - Do more with Freshdesk by plugging in tools from the Freshdesk marketplace which hosts over 500 apps such as Salesforce, Jira, WordPress, and Shopify.
Round-the-clock support - Freshdesk offers 24*7 email, phone, and chat support.
Typical customers
Platforms supported
Support options
Training options
Freshdesk pricing information
Value for money
4.4
/5
2.4K
Starting from
18
/user
Per month
Value for money contenders
Freshdesk features
Functionality
4.3
/5
2.4K
Total features
120
18 categories
Functionality contenders
Freshdesk users reviews
Overall Rating
4.5
/5
2.4K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.64/10
5
4
3
2
1
1,428
836
128
25
14
AR
Anonymous Reviewer
KA
Kemal A.
AR
Anonymous Reviewer
CM
Carly M.
AC
Anthony C.
AR
Anonymous Reviewer
Overall rating contenders
Torre C.
Owner
Internet, 1-10 employees
Review source
Transcript
Torre: I'm Torre, I'm the owner of a web agency. I give Freshdesk a five out of five. For more reviews...
Brooke W.
Head of Marketing
E-Learning, 1-10 employees
Review source
Transcript
Brooke: Hi, I'm Brooke. I'm the director of customer success, and I give Freshdesk a three out of five....
Andrea G.
Verified reviewer
Consumer Electronics, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
We set up our ticketing system and built our help center portal with a custom CSS solution and it adapts perfectly to our needs
Workflow and automations works really well. It's super easy to use and UI is very well-designed. If you start using it you become a power user in few days.
There's nothing in particular I don't like
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
I have used it for many years to log all my tickets and it has worked perfectly well in all that time without all the hassle of running an internal system.
I like the simple to use menus that you can quickly complete your tasks by utilising but there is still a lot of power and features just underneath the surface for the more advanced user. The learning curve is not very steep.
There are few features missing from the free and entry level versions that would make it shine and there doesn't seem to be a logical reason why these are missing. Selecting dates longer that the default for exporting reports is a bit laborious . I would also like some basic reports in the free or entry level instead of just Excel formats that are based on the 2003 version so has to be encoded to latest and saved so an extra step.
Vladimir C.
Computer Games, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
The software is good and has big potential. I send a lot of feedback. Unfortunately bug fix process is super slow. I wish company will be grateful for the bug report which I provide for free. Thanks.
Powerful analytics, reasonable price, cool widget, knowledge base, automations....
Bad editor, slow bug fix. Sometimes customer has to wait for years. Success manager ignore complaints. Support do not have SLA for resolution. They can forget about you and do not update issue status for months.
Josh P.
Insurance, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
We use it for our tech support team as well as other teams in IT. It is super easy to use and easy to customize fields that you need. We are able to keep track of tickets and can assign tickets to other departments to assist. The ability to forward tickets to non-users makes it easy to keep up with all open tickets in one location.
Product is easy to use. It sends updates without needing to refresh the page. The app as well as it's ability to be linked to Teams, makes it super easy to stay on top of tickets when away from your desk.
You can create multiple ticket views for multiple departments. There is a trash can icon near the ticket view name. Multiple times users have clicked that, and instead of deleting a specific ticket, it deletes the ticket view and it has to be rebuilt. Having a pop-up of are you sure you want to delete this ticket view would save time and headaches.
Paul G.
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
We used the free version for our team of four people and found it a joy to configure and use. I searched for all emails to or from the vendor's support address and found about a dozen. We've since moved to a different product and the volume of correspondence with their support team is much higher. Overall, Freshdesk is a very good product that I recommend highly.
It's completely free for teams of 10 or less agents. Features are limited, and if you look at the various editions of Freshdesk I'm sure you'll agree the paid options are attractive - see https://freshdesk.com/pricing. For a pure helpdesk, it's really impressive. The interface is intuitive and responsive. There is a mobile app which I thoroughly enjoyed and used it a lot on the go. It is superior to our current helpdesk solution's mobile app which I avoid using completely!
I haven't used Freshdesk for a while and I don't remember negatives about my experience with it. The only obvious drawback is that the product is a standalone helpdesk - FreshWorks (the publisher) has other products that tie in with it to handle CRM and remote access.
Freshdesk FAQs and common questions
Q. What type of pricing plans does Freshdesk offer?
Freshdesk has the following pricing plans:
Starting from: $18.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Freshdesk?
Freshdesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Freshdesk support?
Freshdesk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Freshdesk support mobile devices?
Freshdesk supports the following devices:
Android, iPad, iPhone
Q. Does Freshdesk offer an API?
Yes, Freshdesk has an API available for use.
Q. What other apps does Freshdesk integrate with?
Freshdesk integrates with the following applications:
Salesforce Service Cloud, Capsule, HubSpot Marketing Hub, Constant Contact, GitHub, Talkdesk, Adobe Commerce, Rescue, WooCommerce, Google Analytics 360, Aircall, Dropbox Business, Zoho CRM, Insightly, Jira, Campaign Monitor, FullContact, BILLIVING, Transifex, FluentStream, Time Doctor, Zapier, Pivotal Tracker, iorad, QuickBooks Online Advanced, Five9, RingCentral Contact Center, Gmail, Solve CRM, Segment, Klipfolio, OneDrive, Google Workspace, ilos, SnapEngage, Google Drive, Box, Google Hangouts, Pipedrive, FreshBooks, Zoom Meetings, Freshsales, Userlike, Pipeline, iContact, Microsoft Teams, OneSky, WordPress, WorkflowMax, Twitter, Woopra, Ameyo, Salesforce Sales Cloud, CS-Cart, OneLogin, SugarCRM, Harvest, Slack, Google Contacts, Nimble, Pipeliner CRM, CustomerGauge, CollabSpot, Meta for Business, Olark, Batchbook, Highrise, SurveyMonkey, Keap, Hubstaff, Google Calendar, Easy Insight, Mailchimp, Localize, Hootsuite, elevio, Xero, ChargeDesk, ProProfs Knowledge Base, BigCommerce, Shopify
Q. What level of support does Freshdesk offer?
Freshdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.