Freshdesk Software Pricing & Features

Freshdesk

Online Customer Support Software & Helpdesk Solution

4.5/5 (1,918 reviews)

Freshdesk overview

Freshdesk is a SaaS based customer support software designed to provide businesses of all sizes with the tools they need to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and more.

A full-fledged cloud based customer support solution, and built with an emphasis on usability, Freshdesk offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents.

Freshdesk offers four pricing plans: Sprout is ideal for small businesses, and is free forever for unlimited number of agents. Businesses that want to go proactive with customer support can avail the Blossom plan for $19/agent. For $35/agent, the Garden plan is targeted at businesses that are growing and diverging into multiple products. The Estate plan ($49/agent) is for larger enterprises that care about providing their customers a personalised support experience. We also recently added a more comprehensive Forest plan ($89/agent).
www.freshworks.com

Pricing

Starting from
€19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 14 other languages, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
Freshdesk screenshot: Email Ticketing What is Freshdesk?Freshdesk screenshot: Email Ticketing - AgentsFreshdesk screenshot:  LeaderboardFreshdesk screenshot: Self ServiceFreshdesk screenshot: LanguagesFreshdesk screenshot: SecurityFreshdesk screenshot: Portal CustomizationFreshdesk screenshot: Social - Twitter

Freshdesk reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.5
  4.6
Neal Jones

Very solid help desk software

Used daily for 6-12 months
Reviewed 2019-12-05
Review Source: Capterra

I started as a free user and found it extremely versatile. My first hiccup was that, as a free user, when the advanced features that were included expired, they disabled my account. Instead of scaling it back it just went offline without warning. Once that was fixed we found an excellent way to continue with the free account until they implemented a "spam" update that invalidated all tickets sent to any email address except our main address. Again, this was done without warning and we were offline for 3 days. We have subscribed but it was done more out of necessity rather than being able to upgrade for full features.

Pros
I like the fact that it has a dedicated APP for mobile use, that I can use Email to respond to tickets, great search functionality as well

Cons
Interface could use an update to be more compact and show more information in a single screen. right now a ticket takes up pretty much every part of the display. Also, IOS app is slow on startup and refreshing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Freshdesk

Online Customer Support Software & Helpdesk Solution

Juan Pablo Alonzo

Great ticket management software

Used daily for 1-2 years
Reviewed 2019-12-03
Review Source: Capterra

I would gladly recommend FreshDesk as a very competitive option if you are evaluating ticket management software. The whole implementation could be done by us in a manner of hours and they have an academy where you can get a certification and learn how to deploy it.

Pros
FreshDesk is one of the greatest ticket management software. It has a marketplace with addins that can expand it's features and possibilities and is easy to use. We deployed FreshDesk looking to upgrade how we managed out customers.They are now impproving with AI features.

Cons
The customer portal is a little bit dissapointing and can't be customized for every client. The contact management and arcade (gamification) features could be better, although they work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Freshdesk

Online Customer Support Software & Helpdesk Solution

Gabriel Langlois

Very happy with this purchase

Used daily for less than 6 months
Reviewed 2019-11-29
Review Source: Capterra

I am currently the only person responsible for customer support in a small company. Freshdesk made it much more easy for me to manage support tickets due to SLAs, automations, etc. I used to have to do pretty much everything manually. We'll be adding new users soon because of this great experience.

Pros
Ease of use. Reasonable price. Otherwise, I like the way tickets can be prioritized with SLAs, status, etc. Canned responses and automations are great too.

Cons
The automations, despite being very nice, are somewhat limited in terms of what they can do. Sometimes I'd like to go a little further than what they can offer. It's often just little details, but it could make a big difference. Here are a few basic examples: 1) IF field is empty, THEN send a notification to the user with a message saying that it has to be updated. This is not possible since we can't have an automation triggered by a field being left blank. 2) Only the custom fields with drop down lists can be used as triggers for automations. Also, I'd like to be able to have the SLA based on the expected first response rather than the expected resolution. Overall though, it makes my job a lot easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Freshdesk

Online Customer Support Software & Helpdesk Solution

Angel Vander Steeg

Easy to Use, Easy to Setup

Used daily for 2+ years
Reviewed 2019-11-22
Review Source: Capterra

Pros
My favorite part about this software is the knowledge base. This has helped us immensely on our team. Certain parts of the knowledge base show up based on the company the user is associated with. This allows us to set up public tutorials, internal tutorials for our staff, then another section that just our internal help desk can use. It is also very user-friendly, our students and staff can easily create tickets and we are able to customize the fields for tickets. I don't use a lot of the features with phone and automated ticket assignment, but I can see how this would be useful for a larger organization. I honestly have no complaints and whenever I have a question or issue, support has responded and solved my issue quickly!

Cons
There was an issue with spam, but this seems to be prominent amongst other companies as well. They have just implemented a resolve with this and I have seen a decline, but it is not completely blocked yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Freshdesk

Online Customer Support Software & Helpdesk Solution

Alphonso Burger

Easy to setup and use. Great ticketing system

Used daily for less than 6 months
Reviewed 2019-10-11
Review Source: Capterra

We are an MSP and Freshdesk is the core of our support business. Without it we wont be able to keep track of what work needs to be done. Our client tickets get logged on Freshdesk and assigned to technicians. Time logs gets added, tickets get exported and processed for billing. Any issues that we've had, we simply contacted them via in support chat and it was resolved quickly.

Pros
Incredibly easy to get going with the software. Your in house IT team can set this up themselves and you dont need to spend a fortune getting a consultancy firm to do it for you. The interface is also very intuitive and even without any training your staff should be able to do the basics. We looked at other solutions that were more of an all in one kinda package that also included financial, stock/warehousing etc but found that these were overly complex and as a result made us work less efficient and the helpdesk staff also did not want to use it because it was just too bloated for their needs. Freshdesk does ticketing and it does it well. The company does have other software modules and integrations that you can add if you want (addon integration apps or maybe look at their other products like Freshsales or Freshservice) If you just want a great easy to use ticking system, definitely give Freshdesk a try. The free trial should be more than enough to give you a fell for the system.

Cons
I cant really think of a con. Some might want something that has more features or customization but we are seeing that as a pro as it keeps it simple and efficient (not that Freshdesk lacks features. For us, it has everything that it needs to have and more)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Freshdesk

Online Customer Support Software & Helpdesk Solution

Freshdesk pricing

Starting from
€19/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Freshdesk is priced per support agent per month, and has 5 different plans.

Sprout - €0 (unlimited free agents)
Blossom - €19/agent/month billed monthly or €15/agent/month billed yearly
Garden - €35/agent/month billed monthly or €29/agent/month billed yearly
Estate - €65/agent/month billed monthly or €49/agent/month billed yearly
Forest - €125/agent/month billed monthly or €109/agent/month billed yearly

Pricing Comparison

How does Freshdesk compare with other Customer Management apps?

Subscription plan?

Freshdesk



Free trial?

Freshdesk



Free plan?

Freshdesk



Freshdesk Pricing Reviews

Pros
  • Ticketing solutions Good for big teams Scalability
  • Freshdesk comes in at a more value price than others.
  • It was a very affordable trial and the pricing was good.
  • customer service very easy perfect design cheap excellent features
Cons
  • some minor mistakes
  • Expensive pricing for advanced features
  • Reporting isn't fully there yet. For basics its decent.
  • Too many bugs where no one knows when they will be fixed.
98%
recommended this to a friend or a colleague

Freshdesk features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Calendar Management (181 other apps)
Customer Database (155 other apps)
Electronic Payments (134 other apps)
Real Time Data (131 other apps)

Competitor Feature Comparison

API
Absence Management
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Categorization
Chat
Collaboration Tools
Collaborative Workspace
Conferencing
Contact History
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Gamification
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Country
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Management
Performance Reports
Permission Management
Prioritizing
Project Time Tracking
Real Time Monitoring
Real Time Updates
Reminders
Reporting & Statistics
Request Assignment
Request Routing
Role Management
Role-Based Permissions
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Time Clock Integration
Timer
URL Customization
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Absence Management
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Categorization
Chat
Collaboration Tools
Collaborative Workspace
Conferencing
Contact History
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Gamification
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Country
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Management
Performance Reports
Permission Management
Prioritizing
Project Time Tracking
Real Time Monitoring
Real Time Updates
Reminders
Reporting & Statistics
Request Assignment
Request Routing
Role Management
Role-Based Permissions
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Time Clock Integration
Timer
URL Customization
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Absence Management
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Categorization
Chat
Collaboration Tools
Collaborative Workspace
Conferencing
Contact History
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Gamification
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Country
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Management
Performance Reports
Permission Management
Prioritizing
Project Time Tracking
Real Time Monitoring
Real Time Updates
Reminders
Reporting & Statistics
Request Assignment
Request Routing
Role Management
Role-Based Permissions
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Time Clock Integration
Timer
URL Customization
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App

447 reviews

See all iPhone Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

2,504 reviews

See all Android Apps

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

Freshdesk offers a host of tools for sorting and prioritizing help requests in a more efficient manner. The help desk software augments two-way communication between your customer services reps and their clients, providing a more user-friendly experience to both staff and customers. Freshdesk helps small to mid-sized companies build a fully-functional help and support desk through their highly customizable, cloud-based software.

This help desk and customer support application is adaptable, allowing a business to customize their Freshdesk sites with company logos and other elements specific to their business, as well as to define their business rules and processes. The software’s core functionality is centered around its ticketing system which sorts through customer help requests, distributing ticket numbers to each client and routing them to the correct agent, whilst assuring them that am agent will be with them promptly.

You can support your customers through multiple mediums using Freshdesk, inclusing phone, email, your website and social media such as Twitter and Facebook. Freskdesk also offers your customers a self-service portal through which they can find solutions to common issues, get access to articles and company documents, and view shared tips left by other users.


What is Freshdesk?

Freshdesk offers a way for businesses to organize, prioritize and sort client requests without expanding their work force. Though a smart ticketing system and the ability to set custom business rules, customer experiences can be tailored to match each client. Freshdesk also provides your clients with the ability to help themselves, by automatically creating a company knowledge-base based on archived emails, conversations and ticket resolutions. The knowledgebase can be designed to reflect your company´s branding.

Freshdesk offers a number of customization tools. Upon signing into Freshdesk, you will be given a unique URL to reflect your company name. Alternatively, you can set up Freshdesk to point to your preferred domain. The Freshdesk help desk solution also includes a customizable dashboard that gives users a summary of all tickets and recent activities. Freshdesk is multilingual offering customer support tools in 18 languages, including popular languages such as Spanish, French, Italian, German, Portugese and Polish. Multi-time zones are also supported.


Who is Freshdesk for?

This customer service solution is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan that includes up to 3 agents.

Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.


Main features

Ticketing System

Freshdesk provides an automated ticketing system which reads and sorts through all incoming tickets, assigning them to the most appropriate representative,.

Freshdesk uses a common policy called SLA (service level agreement), with pre-defined parameters for service workflows. You can use a standard SLA policy for all of your customers, or you can also create custom SLAs for priority customers with specific needs and requirements. Through the Ticket tab you can set all your ticketing rules and workflows for your ticket system.

In order to keep the lines of communication between your team and your clients in need of help open, Freshdesk allows you to transform your company email into support tickets. These emails are set up as automatic response to requests emails, letting your clients know that their request has been received and queued, and that an agent will contact them promptly. You can also define behavioral rules for requests so that certain tickets are routed to the most appropriate support personnel.

Consistent Branding

Freshdesk gives you the option to use your own branded email address when sending request responses, rather than the one that Freshdesk automatically assigns you when you first sign in. To help ensure that your help desk emails are not treated as spam, Freshdesk recommends that you create an SPF record of your emails in your DNS zone file if you are using your own domain.

Freshdesk’s FreshThemes feature enables companies to offer a consistent visual experience across their company and helpdesk webpages. This can be done through pre-defined themes or you can customize themes through the use of Javascript and CSS code.

Self Service Portal

Freshdesk’s Self Service Portal provides your clients and agents with a singular place to find all the information they need to get answers to the most frequently asked questions with a knowledge-base of technical and training advice. The Self Service Portal in Freshdesk serves as a space that holds all your important company documents, such as fact sheets, company handbooks, and brochures, as well as self-help tips and articles. You can create a knowledge-base for either public consumption or exclusively for staff, or both.

Through the use of forums, Freshdesk continues to encourage conversation and feedback between your help desk team and your clients. The Forum section provides several tools to keep these lines of communication open. Tools included within the forum section include Announcements, Report a Problem, Tips and Tricks and Feature Requests. You can use these tools to post important updates and make announcements, as well as to receive feedback from your colleagues and clients. Within each of these tools you have the ability to create a topic, you can input information to each topic and save it within the portal for further discussion.

Multi-Channel Support

Freshdesk helps users to automate tasks and save on ticket resolution time through integration with multiple platforms. This includes email integration, a feature which allows agents to manage, update, reply to and assign tickets directly from their email accounts as requests come in. You can configure the settings in Freshdesk so that all emails sent to your account are logged as tickets, they can then be categorized, prioritized and assigned to the correct agent. You can also set up automated email actions such as sending acknowledgement emails or notifications.

Another emailing features of Freshdesk includes “Email to Knowledge base”. This feature automatically converts email threads or ticket replies into articles in the knowledge base article. These emails are saved as drafts which can be edited before sending them to the knowledge base for publication.

Other channels supported by Freshdesk include social media platforms such as Facebook and Twitter. You can be notified of all customer activity associated with your brand on either channel and reply directly to these in real time. You can also use Freshchat, Freshdesk’s live-chat solution and Freshfone, the software’s integrated voice telephony system to provide further support channels to your clients, as well as to track tickets from multiple sources.

Enhanced reporting

The Freshbooks software offers a number of reporting features for measuring time and productivity. These features include an integrated time tracking tool which allows your agents to measure the time they spend on various support tasks. This tool can use this information to automatically generate time-sheets, even differentiating between billable and non-billable time spent.

Agents can assign themselves to tasks and then start the task timer to measure the time spent on each task. Admin supervisors can also assign agents to specific tasks, subtracting and adding total time spent on overall ticket resolution. Freshdesk data can be automatically fed to other third-party applications, including Freshbooks or Harvest, and compiled to generate client invoices and payments.

Freshdesk’s At-a-Glance Reports feature allows you to get a quick overview of the activity of you entire helpdesk, as well as individual customers, agents and teams. Freshdesk also provides reports that let you identify your top performing agents and teams, as well as your based clients. You can use this tool to compare agents and customers using key metrics to see how they perform against each other.

Advanced Notifications

The Freshdesk help desk solution includes an agent collision prevention feature. If another agent opens up a ticket you are working on, you will be alerted through a flashing icon next to your open ticket. If another agent is already writing back to a customer, a pen icon lights up on the screen to inform you of this. If you have a ticket open and an update occurs, then the refresh icon will light up. If you click on this you will get access to all the latest information associated with that ticket.

The “Ticket Watchers” feature alerts you to tickets that are of specific interest to you. For example, this might be a ticket that was assigned to you at an earlier stage, or one that addresses your area of support. You can set up email notifications associated to ticket topics and specific ticket activity. With this information, your sales teams can prepare valuable metrics for use during their next call with a client.

Gamification of your Helpdesk

One of the newer features that Freshdesk added last year includes Freshdesk Arcade, providing the ability to gamify your help desk activities. By using the Freshdesk Arcade feature you can incentivize your staff to meet targets and send staff on certain “quests” to earn points. The tool will reward teams and agents based on a point system that determines the quality of their service performance, based on speed and customer satisfaction.

For example, teams or agents that solve customer issues in a more timely manner get certain badges, virtual trophies and a number of points that send them climbing up the leader board, an appropriate reward system can then be determined by the company.


Integrations

Freshdesk offers a growing number of native and 3rd party integrations. Native integrations include Facebook and Twitter; Saleforce, Highrise, Zoho CRM, Sugar CRM and Capsule; Freshbooks and Harvest; Atlassian from Jira; Google Analytics, Google Calendar, Gmail Gardets, Google Hangouts and Google Drive; HelpOnClick and Snap Enagae; MailChimp, Campaign Monitor and Constant Contact; Olark, Survey Monkey, Dropbox, Zapier and Shopify, among others.

Third party integrations include Magento, Talkdesk, Kipfolio, Pipeliner, OneSky, Userlike, Woo Themes, Timecamp, and Fromcrafts.

Freshdesk also offers a service called Freshplugs so companies can create custom integrations.

Freshdesk also has a help-desk plugin for its mobile app called MobiHelp that comes in the form of both an Android app and an iOS app. The app functions on all mobile devices including iPhones, Androids, iPads and Blackberries.


Pricing

Freshdesk offers 5 different pricing plans. The most basic plan is the Sprout plan which is offered for free and can be used for up to 3 agents, it includes email support, phone support and a knowledge base. Additional agents on the Sprout plan costs €12 per month.

The Blossom plan costs €14 per agent per month and includes social support, community forums and game mechanics. The Garden plan costs €20 per agent per month and include live chat, multiple products and multiple locations. The Estate plan costs €32 per agent per month and includes enterprise reports, portal customization and custom agent roles. The Forest plan costs €56 per agent per month and includes IP whitelisting and custom email servers.

A free trial is available for 30 days on the Estate plan for an unlimited number of agents.


Bottom line

  • Use the Solutions section to create a public or private company knowledgebase
  • Automatically route tickets to the correct agents and teams with the Dispatch’r
  • Define specific SLA policies for priority customers for speedier resolution
  • Convert email threads, replies and tickets to knowledgebase articles
  • Customize and brand your own unique Freshdesk page with its own URL
  • Available in 16 different languages, and includes dozens of integrations
  • Ability to gamify your helpdesk to reward your top agents
  • Freshdesk’s mobile plug-in app is compatible with all mobile devices

Videos and tutorials

Additional information for Freshdesk

Key features of Freshdesk

  • Community portal
  • Multiproduct support
  • Smart automations
  • Insights & powerful reports
  • Agent collision detection
  • Canned responses
  • Scenario automation
  • Linked tickets
  • Activity log
  • Automatic, skill based & load balanced ticket assignment
  • Automatic email notifications
  • SLA reminders
  • Customizable ticket forms
  • Portal customization
  • Community forums
  • Customizable agent roles
  • Filtered search
  • Single Sign On (SSO)
  • Business rules management through SLAs
  • Facebook & Twitter channels
  • Custom ticket statuses
  • Integration with Google Apps, Salesforce, SugarCRM, and more
  • Role-based dashboards
  • Ticket export
  • Scheduled reports
  • Event-triggered workflow automations
  • Live chat channel
  • Custom contact & company fields
  • Integrated game mechanics
  • Knowledge base
  • Surveys to measure customer satisfaction
  • Tags for tickets, solutions and contacts
  • Embeddable help widget
  • Agent & group performance reports
  • Customer self service portal
View All Features

Benefits

Intuitive - Freshdesk is refreshingly easy to use, and takes very little time to get started with - if you need something it's right there where you need it.

Integrated game mechanics - Turn every ticket into a chance for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc.

Affordable pricing - Freshdesk is free forever for three agents. Four other affordable plans for you to choose from as you grow.

Configurable and customizable - A gallery of themes to choose from to make your customers feel at home, and the ability to automate workflows and manage escalations

Great support - If you ever have a problem, you can write to us, send us a tweet or just call us.