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Freshdesk Pricing, Features, Reviews and Alternatives
Freshdesk FAQs
Q. Who are the typical users of Freshdesk?
Q. What languages does Freshdesk support?
Freshdesk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Freshdesk support mobile devices?
Q. What other apps does Freshdesk integrate with?
Freshdesk integrates with the following applications:
Salesforce Service Cloud, Capsule, HubSpot Marketing Hub, Constant Contact, GitHub, Talkdesk, Adobe Commerce, Rescue, WooCommerce, Google Analytics 360, Aircall, Dropbox Business, Zoho CRM, Insightly, Jira, Campaign Monitor, FullContact, BILLIVING, Transifex, FluentStream, Time Doctor, Zapier, Pivotal Tracker, iorad, QuickBooks Online Advanced, Five9, RingCentral Contact Center, Gmail, Solve CRM, Segment, Klipfolio, OneDrive, Google Workspace, ilos, Google Drive, Box, Pipedrive, FreshBooks, Zoom Meetings, Freshsales, Userlike, Pipeline CRM, iContact, Microsoft Teams, OneSky, WordPress, WorkflowMax, Twitter, Woopra, Ameyo, Salesforce Sales Cloud, CS-Cart Store Builder, OneLogin, SugarCRM, Harvest, Slack, Google Contacts, Nimble, Pipeliner CRM, CustomerGauge, Meta for Business, Olark, Batchbook, Highrise, SurveyMonkey, Keap, Hubstaff, Google Calendar, Easy Insight, Mailchimp, Localize, Hootsuite, elevio, Xero, ChargeDesk, ProProfs Knowledge Base, BigCommerce, Shopify
Freshdesk product overview
What is Freshdesk?
Freshdesk is a SaaS-based customer support software that offers everything businesses need to deliver great customer service including omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and much more.
Key benefits of using Freshdesk
Omnichannel capabilities - Stay on top of requests coming in from email, web, phone, chat and social media from a single location and automatically route requests from different channels to the right agents.
Improved productivity - Freshdesk has been designed to help agents stay at their productive best and comes with powerful automations that reduce repetitive tasks.
Increased capabilities - Do more with Freshdesk by plugging in tools from the Freshdesk marketplace which hosts over 500 apps such as Salesforce, Jira, WordPress, and Shopify.
Round-the-clock support - Freshdesk offers 24*7 email, phone, and chat support.
Typical customers
Platforms supported
Support options
Training options
Not sure about Freshdesk? Compare it with a popular alternative
Starting from
15
/user
Per month
Starting from
29
Per month
Flat Rate
Freshdesk pricing information
Value for money
4.4
/5
3K
Starting from
15
/user
Per month
Pricing options
Value for money contenders
Freshdesk features
Functionality
4.3
/5
3K
Total features
129
19 categories
Most valued features by users
Functionality contenders
Freshdesk users reviews
Overall Rating
4.5
/5
3K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.6/10
1.7K
1K
148
28
16
Overall rating contenders
Torre C.
Owner
Information Technology and Services, 1-10 employees
Review source
Transcript
Torre: I'm Torre, I'm the owner of a web agency. I give Freshdesk a five out of five. For more reviews...
Brooke W.
Head of Marketing
E-Learning, 1-10 employees
Review source
Transcript
Brooke: Hi, I'm Brooke. I'm the director of customer success, and I give Freshdesk a three out of five....
Thabo M.
Mining & Metals, 1-10 employees
Used daily for 2+ years
Review source
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Wonderful, I really like their 24hrs support system
With 5 years in business, we started seeing change in our revenues and employee behaviour in the last 2,5 years of using FRESHDESK. We stopped for sometime thinking maybe we could continue without these tools and a huge gap opened up thus we had to go back to the tried & tested.
Ease of business Friendly Interface Work Anywhere (App or Web)
Justin W.
Hospitality, 51-200 employees
Used daily for 2+ years
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In the hospitality industry, Freshdesk proves to be an excellent choice for enhancing customer support and engagement. Its ease of use and comprehensive ticket management system have positively impacted our guest interactions. It has allowed our front desk and reservation teams to efficiently handle guest inquiries, leading to improved response times and enhanced customer satisfaction.In addition to...
User-Friendly Interface: Freshdesk's intuitive interface made it relatively easy for our front desk and reservation teams to learn and adapt. The software's design is clean and visually appealing, enabling efficient navigation and quick access to essential features.Ticket Management: Freshdesk's ticketing system has greatly enhanced our ability to handle customer inquiries and support requests. Tickets...
Learning Curve: While Freshdesk's user interface is intuitive, it did take some time for our team to fully grasp all the features and customization options. Initially, we encountered a learning curve as we familiarized ourselves with the software's capabilities and optimized our workflows accordingly.Reporting Capabilities: While Freshdesk provides some reporting features, we found that more advanced analytics and reporting options could have been beneficial. We would have appreciated deeper insights into customer satisfaction metrics and performance trends to further enhance our service quality.
Sean Y.
Architecture & Planning, 11-50 employees
Used daily for 2+ years
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The platform is relatively user friendly and has a sufficient number of features to work well.
Service is highly unreliable, and if something significant happens - don't expect Freshdesk to be available to help you. It can take 2-4 days to get a hold of someone EVEN IF YOU ARE FUNCTIONALLY SHUT DOWN. Here was our experience: We had been using Freshdesk for 3-4 years and were relative experts on our plan. We arranged to make a change to our Freshdesk plan to switch to a multi-product platform....
Alyssa J.
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
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To help businesses better manage their interactions with customers, Freshdesk offers a full suite of customer service tools. It handles knowledge bases, handles tickets, offers multi-channel support, and integrates with a wide range of popular technologies.
Freshdesk is a simple system for handling customer service requests. It has a user interface that is easy to use, and its extensive feature set, which includes support for many channels, automation, and reporting, makes it a complete solution.
The platform is occasionally slow, and it may use better integration with other programs. Support metrics may be monitored and data-driven choices can be made with the help of Freshdesk's extensive reporting and analytics features.
Aryaman G.
Computer Software, 11-50 employees
Used daily for 6-12 months
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Overall, my experience with Freshdesk has been positive. The platform offers a robust and user-friendly solution for managing customer support inquiries. It has provided efficient ticket management, streamlined communication with customers, and valuable reporting capabilities. Freshdesk has proven to be a reliable tool for improving customer satisfaction and streamlining support processes. However, I would appreciate more flexible pricing options and improved accessibility to advanced customization features.
What I liked most about Freshdesk is its user-friendly interface and comprehensive features. The platform is designed to be intuitive and easy to navigate, making it simple for both agents and customers to use. The ticketing system is well-organized and allows for efficient management of customer inquiries. Additionally, Freshdesk offers a range of useful features such as automation, knowledge base, and reporting tools, which enhance the overall customer support experience.
One aspect I liked least about Freshdesk is its pricing structure. Compared to some of its competitors, Freshdesk's pricing can be relatively higher, especially for smaller businesses or startups with limited budgets. While the platform provides value with its features, the cost may be a consideration for some organizations. Additionally, the learning curve for advanced customization and configuration options can be steep for users who require extensive customization.
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