Freshdesk vs Gist

Zendesk Suite

ActiveCampaign

Zoho Desk

Intercom

Salesforce Service Cloud

HelpCrunch

Compare Freshdesk and Gist based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Automated Responses

Automated Routing

Automatic Call Distribution

Call Center Management

Call Monitoring

Call Recording

Call Routing

Canned Responses

Case Management

Catalog Management

Chat/Messaging

Chatbot

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Content Creation

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Portal

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Drag & Drop

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Forms Management

Full Text Search

Gamification

Inbox Management

Incident Management

Interaction Tracking

Issue Auditing

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

On-Demand Recording

Online Forums

Performance Metrics

Predictive Analytics

Prioritization

Problem Management

Project Management

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Routing

Rules-Based Workflow

Screen Sharing

Search

Freshdesk

Android

Web-based

iPad

iPhone

ICT Support Manager

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

Human Resources Generalist

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Owner

We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.

Quality Analyst

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

Technology Coordinator

We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.

District Network Technician

This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.

Client Services Supervisor

Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.

While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.

Network & IT Systems Manager

Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.

We used it for daily customer service contact and it was great. It was great for assigning.

Technical leader

I recommend it for its ease of use, its performance and its fair price.

Software Engineer

It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.

Developer

Worse, there is no way to discover this until after you've paid and spent time getting everything set up.

I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.

Admin

Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.

Proprietario

Recieving bad customer service from the leader in services for customer service.

Freshdesk screenshot: Freshdesk customer conversations from across channels

Freshdesk screenshot: Freshdesk automation rules

Freshdesk screenshot: Freshdesk collaboration from within the ticket

Freshdesk screenshot: Freshdesk self-service portal

Freshdesk screenshot: Freshdesk multilingual self-service portal

Freshdesk screenshot: Freshdesk SLA management

Freshdesk screenshot: Freshdesk team dashboard

Freshdesk screenshot: Freshdesk omnichannel ticketing

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.

Social Media Integration

Widgets

Gist

Marketing Manager

Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Director

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

Founder

The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales. Their customer service is brilliant, nothing more to ask for.

Customer Success Manager

As a Digital Marketer and Customer Success Manager, I love it when a platform replaces multiple tools - it helps me to keep things organized by focusing on that matter the most.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

Digital Marketing Consultant

The iOS app integration is good and sends you a notification whenever someone engages with you. The live chat widget is excellent.

Cofounder

Overall, it has been pleasant experience using Gist. They have built many exciting functionality over a period of last one year and that has made it worthwhile.

SEO Specialist

So far I'm very happy with Gist and their support team was outstanding.

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Online Instructor

But here is no option to reply customer comments like ladesk. I missed this feature badly in gist.

The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect.

owner

If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam.

Gist is well suited to build relationships with leads and customers, to offer better support.

No webhooks and integromat for my plan available. And they block workflows in my plan.

Head of Acquisition

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist.

Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

Freshdesk vs Gist Comparison (2026)

Freshdesk

Gist

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives