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Freshdesk vs HubSpot Service Hub Comparison (2026)
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Good recommendations?
Freshdesk
4.5
(3.4K)5
2K
4
1.2K
3
166
2
33
1
18
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HubSpot Service Hub
4.4
(193)5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA ...
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”
MP
Manijith P.
Graphics Hardware Engineer
“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”
JD
Johny D.
CSO and Helpdesk Global Lead
“I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools.”
CL
CH L.
Customer experience specialist
Pros
“Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM.”
DC
Daniel C.
Automation Engineer
“We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service.”
Julia H.
Marketing Manager and Business Development
“Overall the experience has been great I use it daily our marketing team uses it to support our sales deal cards and so far has been working great.”
LD
Liliana D.
Closing assistant
Cons
“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”
KA
Kosana A.
QA Analyst
“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”
PG
Pablo G.
Customer Support
“When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company.”
Jesse Z.
Software Developer
Cons
“It was hard to update specific things like times you are online or basic time settings.”
EB
Elizabeth B.
customer service supervisor
“its sometimes difficult to have my ticket rendered due to the Hubspot forms.”
TK
Taylor K.
Engineer
“Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.”
Ebose I.
Manager
- Vendor responds to reviews
- Last review15 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features104
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- All-Employee Access
- Analytics
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Calendar Management
- Call Scripting
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Management
- Co-Browsing
- Collaboration Tools
- Communication Management
- Communications Strategy Development
- Community Forums
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Making
- Document Processing
- Document Storage
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Geotargeting
- Health Score
- Help Desk
- Help Desk Management
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Development
- Lead Generation
- Live Chat
- Macros
- Macros/Templated Responses
- Marketing Automation
- Mentions
- Mobile Access
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Language
- Multi-step Planning
- Multilingual Support
- NPS of Customers
- Natural Language Interaction
- Notes
- Notifications
- Offline Form
- Omnichannel
- Onboarding
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Pipeline Management
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Seamless Escalation
- Search
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging System
- Targeted Emails
- Task Execution
- Task Management
- Team Inbox
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trends
- Two-Way Communication
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visitor Activity
- Voice
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
- Total features89
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- All-Employee Access
- Analytics
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Calendar Management
- Call Scripting
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Management
- Co-Browsing
- Collaboration Tools
- Communication Management
- Communications Strategy Development
- Community Forums
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Making
- Document Processing
- Document Storage
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Geotargeting
- Health Score
- Help Desk
- Help Desk Management
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Development
- Lead Generation
- Live Chat
- Macros
- Macros/Templated Responses
- Marketing Automation
- Mentions
- Mobile Access
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Language
- Multi-step Planning
- Multilingual Support
- NPS of Customers
- Natural Language Interaction
- Notes
- Notifications
- Offline Form
- Omnichannel
- Onboarding
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Pipeline Management
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Seamless Escalation
- Search
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging System
- Targeted Emails
- Task Execution
- Task Management
- Team Inbox
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trends
- Two-Way Communication
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visitor Activity
- Voice
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations42
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- Bitrix24
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- Chargebee
- Claris FileMaker
- ClearVoice
- ClickUp
- CloudTalk
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Drift
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- Freshcaller
- Freshchat
- Gainsight Customer Success
- GitHub
- Gmail
- GoTo Webinar
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Google Workspace
- Gravity Forms
- Grow
- Harvest
- Instapage
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Justuno
- Klips
- Leadfeeder
- Linear
- LinkedIn for Business
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Modus
- NeverBounce
- Odoo
- Okta
- OptinMonster
- Outgrow
- PDQ Deploy & Inventory
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Planhat
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- Ringover
- STORIS
- Sakari
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- SparkTG VCC
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SurveyMonkey
- SurveySparrow
- Teamwork.com
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Twitter/X
- Unbounce
- Unicommerce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zoho Analytics
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- adam.ai
- monday AI Work Platform
- monday CRM
- Total integrations95
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- Bitrix24
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- Chargebee
- Claris FileMaker
- ClearVoice
- ClickUp
- CloudTalk
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Drift
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- Freshcaller
- Freshchat
- Gainsight Customer Success
- GitHub
- Gmail
- GoTo Webinar
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Google Workspace
- Gravity Forms
- Grow
- Harvest
- Instapage
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Justuno
- Klips
- Leadfeeder
- Linear
- LinkedIn for Business
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Modus
- NeverBounce
- Odoo
- Okta
- OptinMonster
- Outgrow
- PDQ Deploy & Inventory
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Planhat
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- Ringover
- STORIS
- Sakari
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- SparkTG VCC
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SurveyMonkey
- SurveySparrow
- Teamwork.com
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Twitter/X
- Unbounce
- Unicommerce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zoho Analytics
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- adam.ai
- monday AI Work Platform
- monday CRM
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