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HubSpot Service Hub Logo
HubSpot Service Hub
4.5
(156)

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Cloud-based customer service solution for firms of all sizes

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(10)

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HubSpot Service Hub Pricing, Features, Reviews and Alternatives

HubSpot Service Hub product overview

Price starts from

50

Per month

Flat Rate

What is HubSpot Service Hub?

HubSpot Service Hub is a cloud-based customer service platform, which is designed to simplify processes for managing customer queries and improving client engagement for businesses of all sizes. It allows users to connect with customers through live chat, one-to-one customer communications, conversational bots, canned responses and more.

Key benefits of using HubSpot Service Hub

• Turn customers into promoters with communication tools for carrying out conversational, contextual, interactions.

• Facilitate collaboration through the Conversations inbox which gives all team members a contextual overview of a customer's history and previous interactions.

• Turn chats and emails into actionable tickets which can be prioritized, categorized, and tracked, in order to facilitate end-to-end customer service.

• Aid customers with self-service resolutions by creating a custom Helpdesk and knowledge base for customers to access online.

• Utilize HubSpot Service Hub's feedback and advocacy tools to gather insight into customer sentiment and identify areas for improvement.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Webinars

HubSpot Service Hub pricing information

Value for money

4.3

/5

156

Starting from

50

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HubSpot Service Hub features

Functionality

4.1

/5

156

Total features

84

8 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

HubSpot Service Hub users reviews

Overall Rating

4.5

/5

156

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

81

66

7

2

0

Pros
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
Cons
There can be many layers to get through, and the lack of tags makes it hard to track.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.

Overall rating contenders

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Brooke W.

Head of Marketing

E-Learning, 1-10 employees

Review source

Overall Rating

Easy to keep track of issues, create surveys, automations

Reviewed 3 years ago

Transcript

Brooke: Hi, my name is Brooke. I'm the Director of Customer Success, and I would give HubSpot Service...

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Pedro A.

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Service Hub to use

Reviewed 6 months ago
Pros

- Ticket management -> Being able to assign tickets to random support owners is awesome- Pipeline management -> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies)

Cons

- Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy

RH
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Rachel H.

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good Overall, Can be Overwhelming/Cluttered, Still Improving

Reviewed 4 years ago

We are still new to the Service Hub, which is HubSpot's newest hub, but I see great potential as we continue to learn and customize our instance, and as HubSpot continues to improve Service Hub.

Pros

The ticketing side of HubSpot Service Hub is very flexible conveniently and seamlessly integrated with the HubSpot CRM. The line is blurred between ticket and conversation, which makes interactions with leads and customers more human (HubSpot's whole mission, essentially). There are good integrations with Calendly (new!), Appcues, Gmail, etc. plus the native features such as tracking knowledge base...

Cons

The radical flexibility and pulling all information about the customer together can get overwhelming and clutter up the screen. Luckily, you can filter out whatever you don't want to see very easily, but it's hard to know what to filter out if you're not looking at all of it to begin with. The knowledge base is not nearly as flexible as the other parts of the tool, e.g. you can't have multiple knowledge...

DL
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Dan L.

Medical Devices, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Hubspot Service Hub Review

Reviewed 4 years ago
Pros

It's categorization and click/drag feature of kb articles, ease of publishing, case workflow visualization

Cons

No public access for our own customers to view their own cases (open or otherwise) in the support portal. Organizationally, this means they will be managing case volumes through their email, only IF they were copied on the case to begin with. File limitations; kb indicates there are no file restrictions other than on video, where we found there to be a 2 gb limit on ANY file.

AT
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Alissa T.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great way for our team to stay organized!

Reviewed 5 years ago

Our experience with Service Hub has been great. The transition from our previous product was fairly painless (and they've added even more features to help with that transition since we've switched), and we've had outstanding customer service when we've had questions or issues arise.

Pros

Hubspot Service Hub has allowed our small team to stay organized and give our users as much support as possible without always being available to help in person within a few minutes. The knowledge base setup is super easy, appealing for our users, and customizable.

Cons

Hubspot definitely isn't the cheapest option when you weigh all the platforms out there, but you definitely have to weigh ease of use, centralizing everything you need to do for your business and level of customer service.

CC
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Cierra C.

Entertainment, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Make your life easier...Switch to Hubspot!

Reviewed 4 years ago

Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically. We now capture results in real time direct;y after a customer has finished our sales cycle and their customer journey. The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool

Pros

Hubspot has allowed us to save time and reach our customers on a whole new level. Once we implemented Hubspot the possibilities truly became endless. From a sales perspective we have learnt valuable ways to reach our customers through the sales blog, templates and snippet suggestions etc. In addition we have been able to market to our clients using platforms we didn't even know were possible. Created personalized landing pages, calendar links to schedule meetings and calls saving time going back and forth. Not to mention automation and work flows- a time saver!!! Cant rave enough about using Hubspot and cant wait to see waht they come out with next!!!

Cons

Honestly, I think thing we like least about the software is that you cant use the social features to post videos to Instagram from the social hub. Other than that there isn't anything we dont like!

HubSpot Service Hub FAQs

Q. What type of pricing plans does HubSpot Service Hub offer?

HubSpot Service Hub has the following pricing plans:
Starting from: $50.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of HubSpot Service Hub?

HubSpot Service Hub has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does HubSpot Service Hub support?

HubSpot Service Hub supports the following languages:
English


Q. Does HubSpot Service Hub support mobile devices?

HubSpot Service Hub supports the following devices:
Android, iPad, iPhone


Q. Does HubSpot Service Hub offer an API?

No, HubSpot Service Hub does not have an API available.


Q. What other apps does HubSpot Service Hub integrate with?

HubSpot Service Hub integrates with the following applications:
BrightTALK Central, Stitch, Wix, ClearVoice, Grow, CallRail, WooCommerce, ManyChat, Aysling, 360NRS, Teamwork.com, AdStage, Zapier, Bedrock Data, Instapage, Gmail, Odoo , Modus, Ambassify, Klipfolio, Unbounce, Airtable, Actionstep, Trello, Pipedrive, Paycove, Zoom, Dealfront, Supermetrics, Databox, Drift, WordPress, Dropbox Sign, Twitter/X, Gravity Forms, Woopra, Sakari, Stripe, Jotform, Salesmsg, PowToon, Salesforce Sales Cloud, DataHero, Wistia, Slack, Google Contacts, LoyaltyLion, Aloware, Canva, Proposify, adam.ai, Lucky Orange, BigTime, PhoneWagon, GoTo Webinar, LinkedIn for Business, Eventbrite, Meta for Business, Fomo, Justuno, Fivetran, monday.com, Seventh Sense, SurveyMonkey, Forecast, Outgrow, Privy, Google Meet, Skyvia, BuiltWith, Google Calendar, Ringover, PSOhub, SnapApp, OptinMonster, Stripo.email, Accelo, Call Loop, Retreaver, Mailchimp, NeverBounce, Coupler.io, Instagram, Zoho Analytics, Vidyard, Asana, AgencyAnalytics, CoSchedule Marketing Suite, AdRoll, Promo.com, Pure Chat, Cyfe, Google Sheets, Intercom, Dialpad AI Meetings, Shopify


Q. What level of support does HubSpot Service Hub offer?

HubSpot Service Hub offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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