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HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

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Is this product right for your business?

Find out with a

HubSpot Service Hub - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: November 2025

HubSpot Service Hub overview

What is HubSpot Service Hub?

HubSpot Service Hub is a cloud-based customer service platform, which is designed to simplify processes for managing customer queries and improving client engagement for businesses of all sizes. It allows users to connect with customers through live chat, one-to-one customer communications, conversational bots, canned responses and more.

Key features of HubSpot Service Hub include customer feedback, surveys, insights, reporting, alerts, a customer database, knowledge base, goal management, and team email aliases. Businesses can use the platform to quickly answer customer queries by sending help documentation, recording short videos and creating custom email templates based on specific queries. It comes with an unified inbox, which records all communication and provides a full history of customer service for other representatives to refer to in similar cases.

With automated customer marketing emails and a searchable knowledge base, HubSpot Service Hub enables businesses to retain customers through streamlined, self-service access to case resolutions. It facilitates integration with several third-party applications such as Salesforce, HelloSign, Slack, GoToWebinar, CallRail, Typeform, Hotjar, Klipfolio, Lucky Orange, and more.

Key benefits of using HubSpot Service Hub

• Turn customers into promoters with communication tools for carrying out conversational, contextual, interactions.

• Facilitate collaboration through the Conversations inbox which gives all team members a contextual overview of a customer's history and previous interactions.

• Turn chats and emails into actionable tickets which can be prioritized, categorized, and tracked, in order to facilitate end-to-end customer service.

• Aid customers with self-service resolutions by creating a custom Helpdesk and knowledge base for customers to access online.

• Utilize HubSpot Service Hub's feedback and advocacy tools to gather insight into customer sentiment and identify areas for improvement.

Starting price

20per user /
per month

view pricing plans

Pros & Cons

Assistance

Functionality

Tracking

Correspondence

HubSpot Service Hub’s user interface

Ease of use rating:

4.4

(186)

HubSpot Service Hub pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(88)

5(95)

What do users say about HubSpot Service Hub?

Reviewers indicate HubSpot Service Hub streamlines customer support with its ticketing system, knowledge base, and team collaboration tools. They appreciate how it centralizes customer interactions, automates workflows, and integrates with other HubSpot modules, making daily operations more efficient and organized. They find the platform user-friendly and easy to navigate, even for those with limited technical skills. Some mention helpful chat and chatbot features for real-time support.

They feel customization options are limited, especially for the knowledge base and interface, and note that advanced features sometimes lag behind competitors. They report occasional complexity in setup and wish for more flexibility and deeper integrations.

Select to learn more

Who uses HubSpot Service Hub?

Based on 186 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer Software

Marketing and Advertising

Health, Wellness and Fitness

Others

Use cases

Customer Service

Live Chat

CRM

Help Desk

Customer Success

HubSpot Service Hub's key features

Most critical features, based on insights from HubSpot Service Hub users:

Support ticket management

4.6

(29)

Mobile access

4.4

(23)

Real-time consumer-facing chat

4.4

(20)

Interaction tracking

4.6

(10)

Customer database

4.4

(10)

Contact database

4.7

(10)

All HubSpot Service Hub features

Features rating:

4.1

(186)

Customizable reports

5.0

(4)

Document storage

4.4

(7)

Email templates

5.0

(1)

Feedback management

5.0

(1)

Customer management

4.0

(5)

Knowledge management

4.3

(4)

Customer engagement

4.0

(1)

CRM

4.4

(10)

Contact management

4.6

(18)

Onboarding

4.0

(1)

Client management

4.7

(3)

Performance metrics

5.0

(2)

Proactive chat

4.3

(3)

Self service portal

5.0

(1)

Automated routing

5.0

(2)

Social media integration

4.0

(1)

Support ticket tracking

4.0

(3)

Alerts/Notifications

4.7

(3)

Survey/Poll management

5.0

(1)

Task management

4.0

(5)

Activity dashboard

4.0

(2)

Third-Party integrations

5.0

(2)

Transcripts/Chat history

4.4

(8)

Reporting/Analytics

4.3

(24)

Email management

4.6

(20)

Knowledge base management

4.3

(24)

Workflow management

4.2

(10)

Data import/export

4.6

(7)

Real-Time notifications

4.8

(12)

Multi-Channel communication

4.4

(12)

Access controls/permissions

4.0

(6)

Alerts/Escalation

3.9

(9)

Customizable templates

(0)

Prioritization

(0)

Chat/Messaging

4.5

(2)

Queue management

(0)

Real-Time analytics

3.0

(1)

Real-Time chat

(0)

Real-Time data

(0)

Canned responses

(0)

Real-Time reporting

(0)

Reporting & statistics

(0)

Calendar management

(0)

Autoresponders

(0)

Service level agreement (sla) management

4.0

(2)

Single sign on

(0)

API

(0)

Analytics

(0)

Surveys & feedback

(0)

AI copilot

(0)

Templates

(0)

Account Management

(0)

Account alerts

(0)

Transfers/Routing

(0)

Usage tracking/analytics

3.0

(1)

Dashboard

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer support

(0)

Engagement tracking

(0)

Event triggered actions

(0)

Customer segmentation

(0)

Geotargeting

(0)

Health score

5.0

(1)

Help desk management

3.0

(1)

Inbox management

(0)

Customer history

(0)

Customer experience management

(0)

Lead generation

(0)

Live chat

4.0

(2)

Macros/Templated responses

(0)

Marketing automation

(0)

Monitoring

(0)

Communication management

(0)

Multi-Language

(0)

NPS of customers

(0)

Offline form

(0)

Collaboration tools

(0)

Chatbot

(0)

HubSpot Service Hub awards

Customer Success

83/100

HubSpot Service Hub alternatives

HubSpot Service Hub

4.4

(186)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.2

Customer Support

4.5

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Bitrix24

4.2

(979)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Creatio CRM

4.7

(133)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.7

Customer Support

4.7

HubSpot Service Hub pricing

Value for money rating:

4.2

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Service Hub Starter

/user

Per month

Features included:

Email Tracking
Ticketing
Slack Integration
Email Scheduling
1 Shared Inbox
2 Ticket Pipelines
User Management
Product Library - 1 Million Products
List Segmentation
Email Reply Tracking
5000 Email Templates
Email Health Reporting
1-1 Email
Live Chat
Ticket Routing
Reporting Dashboard
Custom User Permissions
Channel Switching
5000 Canned Snippets
Calling SDK
Mobile Inbox
Hubspot Mobile App
Meeting Scheduling
Simple Ticket Automation
Task Queues
Conversation Routing
Calling - 500 Mins
10 Ticket Tags
Task Calendar Sync
1:1 Technical Support
Email & In-App Support

Service Hub Professional

100

/user

Per month

Features included:

All Features in Starter
100 Shared Inboxes
15 Ticket Pipelines
Product Library - 15 Million Products
Calling - 3000 Mins
Standard Contact Scoring
1:1 Video Messaging
Template Goals
Insights Dashboard
Agent Presence in Inbox
SLAs
Forecasting
Help Desk Automation
Post-Chat Feedback
Service Analytics
Logged-in Visitor Identification
WhatsApp Integration
Conversation Views
Salesforce Integration
Video Hosting
10 Teams
Customer Feedback Surveys
Sequences
Association Tools
Coaching Playlists
Duplicate Management
URL Mappings
Handoffs
100 Custom Surveys
Customer Portal
Custom Reporting
5 Playbooks
1 Knowledge Base
Call Transcription

Service Hub Enterprise

150

/user

Per month

Features included:

All Features in Professional
200 Shared Inboxes
100 Ticket Pipelines
Calling - 12000 Mins
300 Teams
5000 Playbooks
5 Knowledge Bases
Conversation Intelligence
SSO
Custom Events
Recurring Revenue Tracking
99 Active Chats
Custom Objects
Standard Sandbox Account
Salesforce Custom Object Sync
Admin Notification Management

User opinions about HubSpot Service Hub price and value

Value for money rating:

4.2

(186)

To see what individual users think of HubSpot Service Hub's price and value, check out the review snippets below.

“Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.”

Mathew J.

Digital Marketing Specialist

“The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.”

Nicholas B.

Costumer Success Assessor

HubSpot Service Hub integrations (259)

Integrations rated by users

We looked at 186 user reviews to identify which products are mentioned as HubSpot Service Hub integrations and how users feel about them.

Slack

Integration rating: 5.0 (2)

Gmail

Integration rating: 5.0 (2)

BrightTALK Central

Integration rating: 4.0 (1)

Dropbox Sign

Integration rating: 5.0 (1)

Google Sheets

Integration rating: 5.0 (1)

HubSpot Service Hub support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

FAQs/Forum

24/7 (Live rep)

Phone Support

Email/Help Desk

Chat

Training options

In Person

Documentation

Live Online

Webinars

HubSpot Service Hub FAQs

Q. What type of pricing plans does HubSpot Service Hub offer?

HubSpot Service Hub has the following pricing plans:
Starting from: $20.00/month
Pricing model: Free, Subscription
Free Trial: Available

Q. Who are the typical users of HubSpot Service Hub?

HubSpot Service Hub has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does HubSpot Service Hub support?

HubSpot Service Hub supports the following languages:
English, French, German, Japanese, Portuguese, Spanish

Q. Does HubSpot Service Hub support mobile devices?

HubSpot Service Hub supports the following devices:
Android, iPad, iPhone

Q. Does HubSpot Service Hub offer an API?

No, HubSpot Service Hub does not have an API available.

Q. What other apps does HubSpot Service Hub integrate with?

HubSpot Service Hub integrates with the following applications:
BrightTALK Central, Stitch, Wix, ClearVoice, DepositFix, Grow, CallRail, WooCommerce, ManyChat, Aysling, 360NRS, Calendly, Teamwork.com, AdStage, Zapier, Bedrock Data, Instapage, Gmail, Odoo , Modus, Ambassify, Klips, Unbounce, Airtable, Actionstep, Trello, Pipedrive, Paycove, Zoom Workplace, Dealfront, Supermetrics, Databox, Drift, WordPress, Dropbox Sign, Twitter/X, Gravity Forms, Woopra, Sakari, Stripe, Jotform, Salesmsg, Powtoon, Salesforce Sales Cloud, DataHero, Wistia, Slack, Google Contacts, LoyaltyLion, Aloware, Canva, Proposify, adam.ai, Lucky Orange, BigTime, PhoneWagon, GoTo Webinar, LinkedIn for Business, Eventbrite, Meta for Business, Fomo, Justuno, Fivetran, monday.com, Seventh Sense, SurveyMonkey, Forecast, Outgrow, Privy, Google Meet, Skyvia, BuiltWith, Google Calendar, Ringover, PSOhub, SnapApp, OptinMonster, Stripo.email, Accelo, Call Loop, Retreaver, Mailchimp, NeverBounce, Coupler.io, Instagram, Zoho Analytics, Vidyard, Asana, AgencyAnalytics, CoSchedule Marketing Suite, AdRoll, Promo.com, Pure Chat, Cyfe, Google Sheets, Intercom, Dialpad AI Meetings, Shopify

Q. What level of support does HubSpot Service Hub offer?

HubSpot Service Hub offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat