Freshdesk vs Intercom Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Alexandre Boiscommun

OK for sales, Horrible for support

2019-02-07

My experience from a support perspective with intercom has been BAD Frequent outages with no alerts, no help, reporting is the worse, pricing has increased dramatically which makes it a really bad option as opposed to Zendesk or even Freshdesk for support Does the Job for sales

Pros

-Ease of use -Design -Original pricing -Integrations

Cons

-Reporting is ATROCIOUS -Ticket Assignment is Bad -Support is poor -Limited features -Not for ticketing/support -Regular bugs/outages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Intercom Reviews
Intercom
Customer messaging platform for sales, marketing and support
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