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Intercom Pricing, Features, Reviews and Alternatives
Intercom product overview
Key benefits of using Intercom
Typical customers
Platforms supported
Support options
Training options
Intercom pricing information
Value for money
4.0
/5
810
Starting from
38
Per month
Per Feature
Value for money contenders
Intercom features
Functionality
4.3
/5
810
Total features
95
10 categories
Functionality contenders
Intercom users reviews
Overall Rating
4.5
/5
810
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.37/10
5
4
3
2
1
533
196
55
10
16
Aleksandr S.
Anna K.
SN
Susanna N.
SN
Susanna N.
AR
Anonymous Reviewer
Aleksandr S.
Overall rating contenders
Jennie Z.
Marketing Manager
Internet, 11-50 employees
Review source
Transcript
Jennie: Hi. I am Jennie, and I am a Marketing Operations Manager, and I am in the tech industry. I give...
Brandon G.
Technical Support Specialist
Internet, 11-50 employees
Review source
Transcript
Brandon: Hi, I'm Brandon. I'm a tech support specialist. I give Intercom four stars out of five. Click...
Liam M.
Verified reviewer
Computer Software, 11-50 employees
Used weekly for 6-12 months
Review source
Share this review:
Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution...
Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for 2+ years
Review source
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It is very good for customer support live chat. We also use it to contact our customers via email service if there are any issues with their accounts. Great service and lots of features for us to use. Overall it's a good product.
Live chat with all information about clients is very helpful. Easy access to all information is critical. The tool is easy to use, no need for long training sessions.
Every feature is sold separately. Prepare to spend lots of money if you want to use it in full capacity with a large team.
Anonymous Reviewer
Verified reviewer
Computer Software, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
They charge through the nose and treat long term customers like neglected children
It used to be good 5 years ago but now it’s overpriced
We are moving from intercom to a different chat provider after being with Intercom for 5 years. Fundamentally Intercom still charges a lot more than the competition but is no longer the market leader. I told intercom that we are going and [SENSITIVE CONTENT] offered us a better price. At first we were interested as there is a bit of hassle in moving. But I couldn’t believe what happened next… [SENSITIVE...
Amanda M.
Verified reviewer
Computer Software, 11-50 employees
Used weekly for 2+ years
Review source
Share this review:
Overall no major complaints with Intercom and plan to continue using it for the foreseeable future.
We love how easy it is to engage with our website visitors and help answer questions or direct them to the resources they're looking for. We bring in a good number of leads to the sales team each month from the use of Intercom chat. We really enjoy how you can integrate it with Slack so that you don't always have to keep Intercom open in your browser.
It's kind of annoying how a lot of the features cost a good amount of additional money. And some things aren't super intuitive as far as navigating and what lives where within the platform.
Anonymous Reviewer
Verified reviewer
Consumer Services, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
Very good experience so far. 4 years and still learning/thriving using it.
We have been using Intercom on our website for more than 4 years now. And we don't plan on changing. It's a great software, allowing you to be present for your website's visitor during their journey. You can customize messages per pages they will go through. You can activate CTa for them to leave you their contact details if they want direct contact or if they are interested by your services/products. Intercom itself as a tool is very easy to use, and the UX/UI is great. They always have webinars etc for you to improve your use of it.
It can be very overwhelming if you have a big company. It's amazing when you have one person dedicated to it.
Intercom FAQs and common questions
Q. What type of pricing plans does Intercom offer?
Intercom has the following pricing plans:
Starting from: $38.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Intercom?
Intercom has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Intercom support?
Intercom supports the following languages:
English, Chinese (Traditional), Portuguese, Danish, Russian, Swedish, German, Turkish, Hebrew, Hungarian, Italian, Indonesian, Japanese, Chinese (Simplified), Spanish, Finnish, Dutch, Korean, Norwegian (Bokmal), Czech, Arabic, French
Q. Does Intercom support mobile devices?
Intercom supports the following devices:
Android, iPad, iPhone
Q. Does Intercom offer an API?
Yes, Intercom has an API available for use.
Q. What other apps does Intercom integrate with?
Intercom integrates with the following applications:
Tray.io, SatisMeter, Grow, CloudApp, GitHub, Aircall, Driftrock, Zapier, Survicate, Segment, Trello, Landingi, Microsoft Teams, Geckoboard, WordPress, Twitter, Woopra, Stripe, LeadsBridge, Automate.io, Droplr, Salesforce Sales Cloud, DataHero, Wistia, Slack, Front, Meta for Business, Mixpanel, Toky, Privy, Stamplay, AskNicely, Mailchimp, Marketo Engage, ChargeDesk, Statuspage, Operations Hub, Shopify, Zendesk
Q. What level of support does Intercom offer?
Intercom offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat
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