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Intercom

4.5
(1K)

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Making internet business personal

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Intercom Pricing, Features, Reviews and Alternatives

Intercom FAQs

Q. What type of pricing plans does Intercom offer?

Intercom has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Intercom?

Intercom has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Intercom support?

Intercom supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Turkish


Q. Does Intercom support mobile devices?

Intercom supports the following devices:
Android, iPad, iPhone


Q. Does Intercom offer an API?

Yes, Intercom has an API available for use.


Q. What other apps does Intercom integrate with?

Intercom integrates with the following applications:
Tray.io, SatisMeter, Grow, Zight (formerly CloudApp), GitHub, Aircall, Driftrock, Zapier, Survicate, Segment, Trello, Landingi, Microsoft Teams, Geckoboard, WordPress, Twitter/X, Woopra, Stripe, LeadsBridge, Droplr, Salesforce Sales Cloud, DataHero, Wistia, Slack, Front, Meta for Business, Mixpanel, Toky, Privy, Stamplay, AskNicely, Mailchimp, Marketo Engage, ChargeDesk, Statuspage, Operations Hub, Shopify, Zendesk Suite


Q. What level of support does Intercom offer?

Intercom offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat

Intercom product overview

Price starts from

39

/user

Per month

What is Intercom?

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without the need for human support, freeing up the team to work on higher value customer conversations.

Key benefits of using Intercom

  • Increase operational efficiency:
    Use AI, Bots and Rules to reduce support costs by freeing up your team from repetitive questions and tasks.

  • Maximise productivity and keep service teams happy:
    Service teams only work on high value questions, in a fast, easy-to-use, AI powered, collaborative Inbox.

  • Solve known customer issues by helping them before they get in touch:
    Send proactive messages to get ahead of known issues and reduce inbound support volume.

  • Increase customer engagement by providing direction:
    Show customers what to do next, don’t wait for them to contact you and ask.

  • Increase customer satisfaction by delivering conversational support:
    Answer questions immediately in the channel they arise, or the channel that customers prefer.

  • Deliver excellent, cohesive, customer service:
    Get everything you need working seamlessly together in one easy-to-use platform.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    Not sure about Intercom? Compare it with a popular alternative

    Starting from

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    Per month

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    Why am I seeing this?

    Intercom pricing information

    Value for money

    4.0

    /5

    1K

    Starting from

    39

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Intercom features

    Functionality

    4.4

    /5

    1K

    Total features

    171

    17 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    API
    Third-Party Integrations
    Campaign Management
    Reporting & Statistics
    Data Import/Export
    Customizable Templates

    Intercom users reviews

    Overall Rating

    4.5

    /5

    1K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.32/10
    Rating distribution

    5

    4

    3

    2

    1

    681

    261

    67

    15

    18

    Pros
    Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
    Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
    When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
    Cons
    Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
    We have stuck with intercom for 4 years at this point and no plans to leave.
    Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

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