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Intercom

The #1-rated Business Messenger for customer relationships.

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Intercom Pricing, Features, Reviews and Alternatives

Intercom product overview

Price starts from

38

Per month

Per Feature

What is Intercom?

Intercom is a <b>Conversational Relationship Platform (CRP)</b>.

Key benefits of using Intercom

  • With automated answers and interactive apps, Intercom’s Business Messenger enables more than just chat, so you and your customers can get things done efficiently.

  • Build segments and trigger-based auto messages, allowing you to increase engagement by 2X and new feature adoption by serving the right messages at the right time.

  • Cut first response times to support questions in half with an end-to-end support solution, and deliver great, real-time customer experiences with live chat.

  • Connect to your existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces. Intercom fits neatly into what’s already working for you and your team.

  • With Intercom, you’ll be supported by a dedicated team of sales and support specialists, providing best practices, industry insights, and help scaling your team with Intercom.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    Intercom pricing information

    Value for money

    4.0

    /5

    810

    Starting from

    38

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Intercom features

    Functionality

    4.3

    /5

    810

    Total features

    95

    10 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    API
    Third Party Integrations
    Data Import/Export
    Customizable Branding
    Engagement Tracking
    Template Management

    Intercom users reviews

    Overall Rating

    4.5

    /5

    810

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.37/10
    Rating distribution

    5

    4

    3

    2

    1

    533

    196

    55

    10

    16

    Pros
    Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
    AvatarImg

    Aleksandr S.

    Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
    AvatarImg

    Anna K.

    When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

    SN

    Susanna N.

    Cons
    Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

    SN

    Susanna N.

    We have stuck with intercom for 4 years at this point and no plans to leave.

    AR

    Anonymous Reviewer

    Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
    AvatarImg

    Aleksandr S.

    Overall rating contenders

    Overall Rating

    A Great Lead Capture

    Reviewed a year ago

    Transcript

    Jennie: Hi. I am Jennie, and I am a Marketing Operations Manager, and I am in the tech industry. I give...

    AvatarImg
    AvatarImg

    Brandon G.

    Technical Support Specialist

    Internet, 11-50 employees

    Review source

    Overall Rating

    Intercom is a powerful Customer Support Tool

    Reviewed a year ago

    Transcript

    Brandon: Hi, I'm Brandon. I'm a tech support specialist. I give Intercom four stars out of five. Click...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Not Much Competition

    Reviewed 3 years ago

    Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

    Pros

    From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution...

    Cons

    Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Simple and easy tool to use

    Reviewed 2 months ago

    It is very good for customer support live chat. We also use it to contact our customers via email service if there are any issues with their accounts. Great service and lots of features for us to use. Overall it's a good product.

    Pros

    Live chat with all information about clients is very helpful. Easy access to all information is critical. The tool is easy to use, no need for long training sessions.

    Cons

    Every feature is sold separately. Prepare to spend lots of money if you want to use it in full capacity with a large team.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Aggressive, Slow and Incompetent staff

    Reviewed 2 months ago

    They charge through the nose and treat long term customers like neglected children

    Pros

    It used to be good 5 years ago but now it’s overpriced

    Cons

    We are moving from intercom to a different chat provider after being with Intercom for 5 years. Fundamentally Intercom still charges a lot more than the competition but is no longer the market leader. I told intercom that we are going and [SENSITIVE CONTENT] offered us a better price. At first we were interested as there is a bit of hassle in moving. But I couldn’t believe what happened next… [SENSITIVE...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great tool for engaging & converting website visitors

    Reviewed 4 months ago

    Overall no major complaints with Intercom and plan to continue using it for the foreseeable future.

    Pros

    We love how easy it is to engage with our website visitors and help answer questions or direct them to the resources they're looking for. We bring in a good number of leads to the sales team each month from the use of Intercom chat. We really enjoy how you can integrate it with Slack so that you don't always have to keep Intercom open in your browser.

    Cons

    It's kind of annoying how a lot of the features cost a good amount of additional money. And some things aren't super intuitive as far as navigating and what lives where within the platform.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best live chat software to use on your website

    Reviewed a month ago

    Very good experience so far. 4 years and still learning/thriving using it.

    Pros

    We have been using Intercom on our website for more than 4 years now. And we don't plan on changing. It's a great software, allowing you to be present for your website's visitor during their journey. You can customize messages per pages they will go through. You can activate CTa for them to leave you their contact details if they want direct contact or if they are interested by your services/products. Intercom itself as a tool is very easy to use, and the UX/UI is great. They always have webinars etc for you to improve your use of it.

    Cons

    It can be very overwhelming if you have a big company. It's amazing when you have one person dedicated to it.

    Intercom FAQs and common questions

    Q. What type of pricing plans does Intercom offer?

    Intercom has the following pricing plans:
    Starting from: $38.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Intercom?

    Intercom has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Intercom support?

    Intercom supports the following languages:
    English, Chinese (Traditional), Portuguese, Danish, Russian, Swedish, German, Turkish, Hebrew, Hungarian, Italian, Indonesian, Japanese, Chinese (Simplified), Spanish, Finnish, Dutch, Korean, Norwegian (Bokmal), Czech, Arabic, French


    Q. Does Intercom support mobile devices?

    Intercom supports the following devices:
    Android, iPad, iPhone


    Q. Does Intercom offer an API?

    Yes, Intercom has an API available for use.


    Q. What other apps does Intercom integrate with?

    Intercom integrates with the following applications:
    Tray.io, SatisMeter, Grow, CloudApp, GitHub, Aircall, Driftrock, Zapier, Survicate, Segment, Trello, Landingi, Microsoft Teams, Geckoboard, WordPress, Twitter, Woopra, Stripe, LeadsBridge, Automate.io, Droplr, Salesforce Sales Cloud, DataHero, Wistia, Slack, Front, Meta for Business, Mixpanel, Toky, Privy, Stamplay, AskNicely, Mailchimp, Marketo Engage, ChargeDesk, Statuspage, Operations Hub, Shopify, Zendesk


    Q. What level of support does Intercom offer?

    Intercom offers the following support options:
    FAQs/Forum, Email/Help Desk, Knowledge Base, Chat

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