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Q. Who are the typical users of Intercom?
Q. What languages does Intercom support?
Q. Does Intercom support mobile devices?
Q. What other apps does Intercom integrate with?
Intercom integrates with the following applications:
Tray.io, SatisMeter, Grow, Zight (formerly CloudApp), GitHub, Aircall, Driftrock, Zapier, Survicate, Segment, Trello, Landingi, Microsoft Teams, Geckoboard, WordPress, Twitter, Woopra, Stripe, LeadsBridge, Droplr, Salesforce Sales Cloud, DataHero, Wistia, Slack, Front, Meta for Business, Mixpanel, Toky, Privy, Stamplay, AskNicely, Mailchimp, Marketo Engage, ChargeDesk, Statuspage, Operations Hub, Shopify, Zendesk Suite
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without the need for human support, freeing up the team to work on higher value customer conversations.
Typical customers
Platforms supported
Support options
Training options
Starting from
74
Per month
Per Feature
Starting from
No pricing info
Value for money
4.0
/5
958
Starting from
74
Per month
Per Feature
Value for money contenders
Functionality
4.4
/5
958
Total features
175
17 categories
Functionality contenders
Overall Rating
4.5
/5
958
Positive reviews
626
237
63
14
18
Overall rating contenders
Jennie Z.
Marketing Manager
Internet, 11-50 employees
Review source
Transcript
Jennie: Hi. I am Jennie, and I am a Marketing Operations Manager, and I am in the tech industry. I give...
Brandon G.
Technical Support Specialist
Internet, 11-50 employees
Review source
Transcript
Brandon: Hi, I'm Brandon. I'm a tech support specialist. I give Intercom four stars out of five. Click...
Nathaniel P.
Computer Software, 1-10 employees
Used daily for 2+ years
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Their customer success team is great, even on the days when I'm not the most gracious customer. I even try to emulate some of their practices because I feel heard as a customer when I suggest features or report what I think could be bugs in the system.
The ability to converse with our customers quickly and seamlessly between email and the messenger app is great. They've thought through this feature set very well and it brings us very close to our customers and we are able to convert leads very well through this service too. Other similar apps function the same, but their UI/UX is lacking compared to Intercom. The actual feel of the app is clean and friendly and dare I say...even fun to use. Customer success at Intercom is also excellent, they've got our backs and I appreciate it (although getting paired with someone in a vastly different time zone can hold up ticket times on our end).
There are some gaps in the help center and email features. It would be ideal to create/edit documents in a manner closer to Microsoft Word or Google doc, as those are the standard for editing documents these days. Little things like not being able to create a list inside of a document the way I would in other apps can be frustrating, but there is usually a workaround of some sort that will suffice (I'm just picky). It would also be nice to only be paired with their team members in our time zone. Working in the US and then being helped by a team member from Australia means our ticket times take much longer and conversation is hard to do in real time.
Verified reviewer
Internet, 11-50 employees
Used daily for 1-2 years
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We are using Intercom as our main costumer messaging platform in all our ends, from emails to customers to internal communications for our team. Intercom does everything in a neat and easy way.
In a few words, using Intercom is such a wholesome experience with zero to non competitor in the market who can compete with his top notch features and constant improvements. There is always something new in the works to make it even more useful.
The overall quality of the SaaS is very good, but the price you have to pay for everyone of the features is a bit too much compared to what is offered from the competition, don't get me wrong, being at the top of the list comes with a hefty price tag.
Thanks so much for letting us know how Intercom is helping you manage your communications with your customers and teams. Thanks too for you feedback regarding our pricing and packaging. Our aim is to align the price you pay to the value you see, and it's a difficult one to get this right for every type of business model. I'll make sure to pass your comments on to the right team. Thanks again, Kate (Intercom - Customer Engagement)
De L.
Financial Services, 1-10 employees
Used other for 2+ years
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My overall experience with Intercom has been poor. we've been using them at the basic level for three years. I chatted with them to get a demo of their features to upgrade but they refused to give me a demo and finally set me up with a "30" call in which the rep tells me that she won't give me an upgrade after she finds out that i am not interested in the $500/mo annual contract. She says demos are...
It's "popular" and works well if your company is enterprise sized.
If you're a start up or a smaller business don't expect to get support. It's very expensive - starting at 59 dollars a month for one person accessing the basic chat. Sure they offer a few other things but like a team inbox? Most organizations already have an email system and a company chat in place. Next level up is $119 a month that gives you a few more functions. Until you are paying their $500 a month locked in an annual contract, you are "self serve" customer. Meaning, no support - just their faq/website. Can't even get a good phone call for help.
Hi De, Thanks for leaving us such a detailed and candid review. I'm sorry to hear that you are disappointed with your Intercom experience, it's certainly not what we aim for. While we do tier our support and sales resources based on subscription levels, the max you should be waiting for a response is 2 days. I'll flag this with both our Support and Sales team as it sounds like we haven't met this...
Sarah H.
Information Technology and Services, 10,001+ employees
Used weekly for 1-2 years
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In a short amount of time, we can offer extensive support to our clients. Having a help desk and the option to speak in real time are both fantastic additions. Many businesses today use Intercom to request pricing and quote information, and the platform's ability to route inquiries to the appropriate team member is a huge asset in building a pipeline.
For over a year, I've loved the intercom's ease of use. Love the mobile app, and the interface is clean. Our services are highly adaptable. When it comes to expanding support, bots are invaluable. The onboarding process is also quite beneficial.
Having more inactive contacts on the intercom increased the monthly bill. You must continually archive users in order to keep costs at a minimum.
Verified reviewer
Internet, 11-50 employees
Used daily for 2+ years
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Great software, one of the few CRM that actually delivers real value and fosters taking care of customers, not tickets.
Direct integration to your website or system and being able to feed data directly to intercom. You can then use that data to filter and manage customers.
They have been launching new features but it feels like they are towards the higher priced plans, which may make it expensive if you got 10k or more users.
Thanks so much for leaving us this review. It's great to hear we're delivering real value for your company and that our approach on prioritizing customers rather than tickets resonates with you. Thanks again, Kate (Intercom - Customer Engagement)