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Intercom
Intercom is bringing AI-first Customer Service to the world
Intercom Pricing, Features, Reviews and Alternatives
Intercom FAQs
Intercom has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Intercom?
Intercom has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Intercom support?
Intercom supports the following languages:
English, Chinese (Traditional), Portuguese, Danish, Russian, Swedish, German, Turkish, Hebrew, Hungarian, Italian, Indonesian, Japanese, Chinese (Simplified), Spanish, Finnish, Dutch, Korean, Norwegian (Bokmal), Czech, Arabic, French
Q. Does Intercom support mobile devices?
Intercom supports the following devices:
Android, iPad, iPhone
Q. Does Intercom offer an API?
Yes, Intercom has an API available for use.
Q. What other apps does Intercom integrate with?
Intercom integrates with the following applications:
Tray.io, SatisMeter, Grow, Zight (formerly CloudApp), GitHub, Aircall, Driftrock, Zapier, Survicate, Segment, Trello, Landingi, Microsoft Teams, Geckoboard, WordPress, Twitter/X, Woopra, Stripe, LeadsBridge, Droplr, Salesforce Sales Cloud, DataHero, Wistia, Slack, Front, Meta for Business, Mixpanel, Toky, Privy, Stamplay, AskNicely, Mailchimp, Marketo Engage, ChargeDesk, Statuspage, Operations Hub, Shopify, Zendesk Suite
Q. What level of support does Intercom offer?
Intercom offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat
Intercom product overview
What is Intercom?
Intercom is bringing AI-first Customer Service to the world before anyone else, dramatically improving experiences for customers, support agents, and managers. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:
Key benefits of using Intercom
For agents:
For managers:
Typical customers
Platforms supported
Support options
Training options
Not sure about Intercom? Compare it with a popular alternative
Starting from
39
/user
Per month
Starting from
55
/user
Per month
Intercom pricing information
Value for money
4.0
/5
1K
Starting from
39
/user
Per month
Pricing options
Value for money contenders
Intercom features
Functionality
4.4
/5
1K
Total features
166
17 categories
Most valued features by users
Functionality contenders
Intercom users reviews
Overall Rating
4.5
/5
1K
Positive reviews
90
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.33/10
704
266
68
16
18
Aleksandr S.
Principal Software Engineer
Anna K.
Head of Marketing
Aleksandr S.
Principal Software Engineer
Overall rating contenders
Rilwan B.
Owner and Product Designer
Media Production, 1-10 employees
Review source
Transcript
Rilwan B.: Hi. My name is Rilwan. I'm the product designer, co-founder for Aetiv Media Limited. On a...
Hi Rilwan, Thanks a lot for your review! It's awesome to hear that Intercom is working perfectly for your team!
Jennie Z.
Marketing Manager
Internet, 11-50 employees
Review source
Transcript
Jennie: Hi. I am Jennie, and I am a Marketing Operations Manager, and I am in the tech industry. I give...
Johann K.
Information Technology and Services, 51-200 employees
Review source
Share this review:
You might get lost when diving into these complex feature on your own, but the customer support is there to hold your hand, so don't worry you are supported all way along
The chatbot is a world class. Highly customizable to make sure that you can let the bot handle up to 50% of conversations. Product tours are also the best I have seen
The inbox is quite poor to use for email conversations only. The articles lack for customization options, too.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
It is an easy choice if you want to create unique, engaging customer journeys! It also connects to many other tools, so it's a great addition to any software stack.
I like that we are able to gain insight, offer promos, convert leads, provide support, host a help center, and create unique customer journeys right from within one platform. The Inbox feature is very helpful in providing quick and easy support, especially when using the Intercom mobile app!
There are few things I would consider cons about Intercom. I wish they offered a bit quicker support, as I often wait a day to hear back, but it is a minor detail compared to the value we get from using the platform.
Thanks for taking the time to leave us this review and let us know how Intercom is helping you create unique, engaging customer journeys as well as integrate so well with your existing etch stack :) Thanks for your feedback regarding our support response times. These vary based on the urgency of the issue as well as plan, but we always aim to get back as soon as possible. I'll make sure to pass this feedback on to our team here. Thanks again, Kate (Intercom - Customer Engagement)
Susanna N.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
Review source
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When COVID hit, we were evaluating our software solutions and inquired about switching from an annual contract to month-to-month. We asked what the changes to our pricing and feature suite would be if we moved forward with that change. We didn't get a response. Instead I received an automated email from their [SENSITIVE CONTENT HIDDEN] that our contract was cancelled effective [SENSITIVE CONTENT HIDDEN]....
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Hi Susanna, I'm sorry to hear about your experience with Intercom - this is certainly not how we want our customers to feel. I've taken a look through your account and can see there's an opportunity for us to more clearly communicate the necessary steps when changing billing models so you don't miss any steps. This is something that we're working on at the moment so I assure that your feedback...
ginda r.
Education Management, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
INTERCOM IS EASY APP TO MAKE SURE THAT YOU STAY KEEP IN TOUCHWITH MY TEAMWORKER!
THERE IS NO PROBLEM WHEN I USED IT AND INTERCOM RUNS WELL
Verified reviewer
Internet, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
We are using Intercom as our main costumer messaging platform in all our ends, from emails to customers to internal communications for our team. Intercom does everything in a neat and easy way.
In a few words, using Intercom is such a wholesome experience with zero to non competitor in the market who can compete with his top notch features and constant improvements. There is always something new in the works to make it even more useful.
The overall quality of the SaaS is very good, but the price you have to pay for everyone of the features is a bit too much compared to what is offered from the competition, don't get me wrong, being at the top of the list comes with a hefty price tag.
Thanks so much for letting us know how Intercom is helping you manage your communications with your customers and teams. Thanks too for you feedback regarding our pricing and packaging. Our aim is to align the price you pay to the value you see, and it's a difficult one to get this right for every type of business model. I'll make sure to pass your comments on to the right team. Thanks again, Kate (Intercom - Customer Engagement)
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