Intercom Pricing, Features, Reviews & Comparison of Alternatives

Intercom Reviews

Intercom

A fundamentally new way to communicate with your customers

4.58/5 (65 reviews)
21,590     29,015

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

This contrasts with the old way where a business uses a tangle of point solutions, like marketing automation or helpdesk products, with every team operating in a silo. This makes it hard for teams to work together and be on the same page, resulting in a disjointed and very impersonal experience for the customer.

Intercom has 17,000 paying customers all over the globe, ranging from startups like General Assembly, ZenPayroll and Invision, to public companies like Ancestry.com, New Relic and Shopify.
www.intercom.io

Intercom Reviews (65)

Most positive review

 Great for B2B SaaS smaller company

After hearing multiple reviews of them, decided to use them for our targeted client marketing. This was a Buy v. build situation. And I convinced my CTO to let me Buy, whereas we were considering trying to creating all of the advanced targeting.

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Reviewed 20th of May, 2016 by Ken Barber

Most critical review

 Good product, but full of pricing traps

Pricing plans are pretty confusing and full of traps. The "fantastic all-in-one product" is dramatically separated in packages that are in fact ridiculous limitations of the very same functionality. And all packages are divided in Pro / Std – than you get 6 variations of the same thing + scale ...

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Reviewed 20th of July, 2016 by Marcelo Lombardo

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Intercom Screenshots (7)

Intercom screenshot: Modern MessengerIntercom screenshot: Visitor Auto-messagesIntercom screenshot: Shared Team Inbox with Notes and Live Customer ProfilesIntercom screenshot: Saved RepliesIntercom screenshot: Suggested ArticlesIntercom screenshot: Smarter Knowledge BaseIntercom screenshot: Smart Campaigns for Marketing Automation

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Canada, Europe, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support

Intercom Pricing

Starting from: $49.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Visit www.intercom.com/pricing to learn more.

Competitors Pricing

UserVoice

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Kayako

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Salesmachine

Starting from: $60.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited Intercom also visited

Key Features of Intercom

  • Team inbox
  • Customer user profiles
  • Real-time updates
  • Email campaign creation
  • A/B testing
  • Audience segmentation
  • Issue resolution
  • Live user data
  • Personlaized reply templates
  • Real-time performance monitoring
  • Key message grouping
  • User event tracking
  • Intercom app for iOS
  • Behavior triggered messages
  • Conversation search
  • Rich message composer
  • Message tagging
  • In-app message/ email composer
  • Team assigning
  • Inbound email address

Benefits

See who you customers are and what they do in your web and mobile apps, in real-time
Chat to visitors on your website to help them become customers
Onboard and retain customers with targeted email and in-app messages triggered by time or behavior
Get quality product feedback from the right customers at the right time, in-app or by email
Support customers inside your web and mobile apps, and by email

Alternatives to Intercom

Darren Linkstrom

Verified Reviewer

All-in-one tool

21/03/2017

As an early stage startup, we were attracted to Intercom due to the low price point and quick & easy integration reviews we had read. We have a very agile development team and process which has helped us to get the most out of the platform. We initially started using Intercom for user re-engagement - a use case which it does perfectly. It is very scalable via the API for as many custom events as you want to define. And the rule setting interface for the touchpoint triggers is really intuitive and you don't have to be too technical. Our use cases for the platform have evolved and we now use it as our primary CRM and for all customer engagement.

Pros

Easy to implement, very scalable

Cons

They have a nice low price point for the Lite versions but you need to upgrade to unlock a lot of the valuable resources.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

10/10

Recommendations to others considering Intercom

Just start using it for whatever you narrow use case is that helped you discover it. It is really good at the narrow use cases and may win you over to the other use cases over time.

Source: GetApp
Helpful?   Yes   No
Read more
Lucy Barber

Just awesome

28/02/2017

Intercom sets a new standard for software. Our team relies on it heavily for communication with our userbase and for note taking on issues. It's got really useful integrations to link to other efficiency tools for software teams as well. The team behind it is really helpful and answers support questions quickly and thoroughly. They also practice a lot of transparency so it is a company that feels good to work with and support. They're rolling out improvements constantly and keep their userbase informed about them. They also use the tool themselves and its nice to work with a company that "eats their own dog food", as the saying goes. The one thing that is confusing about their platform is the differentiation between their different product lines. We've been with them for years and maybe it is clearer for new accounts what they're using, but for us we often scratch our heads over whether or not we've got access to something. Other than that, amazing product for communicating with new and old users alike! Couldn't recommend more highly.

Pros

Great support team, constant improvements, easy communication with users and tracking over time, nice segmentation of customer base, great integrations for software teams

Cons

Hard to understand the differentiation between their product lines

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tales Buonarotti

State of Art

14/02/2017

Think about a good product...now multiply that 10x. Intercom is just getting better and better overtime. They have a true understanding of theirs customers needs and purpose. We been using for over a year and every new feature makes us do UOOOOUUU faces :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
lisa jimmy

Amazing for customer support!

14/02/2017

We use Intercom at work for customer support, and email reach out, and absolutely love it! It is a very efficient tool to control the basic and advanced aspects of our customers.

Pros

easy to use

Cons

none so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Intercom

i highly recommend to every one

Source: Capterra
Helpful?   Yes   No
Read more
Jessica Peters

Amazing Software

09/02/2017

They are by the best in the industry in my experience. The only problem is that they are extremely expensive. For any small company, they get to be very pricy. Keep that in mind when making your decision. As far as features, they can do most things but they do have a few drawbacks. They don't give you the ultimate level of customization in their iOS SDK but definitely have a convo with them to see if it is the right fit.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

False and misleading advertising reflects poorly on their corporate culture

05/02/2017

They did not honor their early stage startup bundle offer. Even after we wrote and complained. Added a condition that the startup must be live which was not stated on their website. We're actually live (embedded feature within other websites) and sent them the link to prove it. Will not deal with them any further. False and misleading advertising and not owning up to their mistakes.

Pros

Not relevant since they did not honor their offer.

Cons

Please see review above.

Rating breakdown

Value for money
Customer support

Time used: Less than 6 months

Likelihood to recommend

0/10

Recommendations to others considering Intercom

Please see review above.

Source: GetApp
Helpful?   Yes   No
Read more
Aleks Borisenko

The best product in the category

01/02/2017

I've been using multiple live messaging apps, however, Intercom is award winning solution, which is great for small biz as well.

Pros

Functionality is great. So many tools on one platform.

Cons

Too expensive as every product must be paid separately

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordy Michaels

Really cool new company

25/01/2017

The setup was a little daunting because it mixed 4 platforms together but all in all I am amazed with the capabilities it has!

Pros

UI/UX is very impressive, it groups everything together so you dont need to be monitoring 5 different apps.

Cons

customer service has been just so so. It is hard to get answers on a timely manner

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcela Batisteli

Great product!

12/01/2017

Quite simple UI and great UX! We the product our company was able to filter and determine our audience more precisely.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ross van der Pas

Awesome Insights

05/01/2017

We have been using Intercom to interact with our clients on our website as well as monitor our web pages. The system is easy to use and has all the features we could need, the amount of information we can call upon using Intercom is brilliant.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

Who is Intercom For?

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