Freshdesk vs Pipedrive Comparison

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,315

755

113

19

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

1,455

662

94

21

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved.
My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Freshdesk is super easy to use and very straightforward. We recently made the switch to using this from salesforce and I am super happy since it is so much easier.

Pros

It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process.
In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better.
We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.

Cons

We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Probably too early to tell. Generally, in any similar software, my only pain point would be related to downtime, inaccuracy of reporting & core/hardcoded functionalities not working as intended.
We no longer have to worry about customer emails getting missed because everyone assumed someone else took care of them, or because they got pushed to another page and forgotten.

Cons

Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).
It has brought much convenience in my life. I failed to find any thing that creates troubles to me.
Just about the only limitation I encounter is the fact that I cannot automatically send out an email (or other "action") based on an anniversary date (missing trigger).
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features76
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Categorization
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Gamification
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Project Time Tracking
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • To-Do List
  • URL Customization
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features74
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Categorization
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Gamification
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Project Time Tracking
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • To-Do List
  • URL Customization
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations300
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations372
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Freshdesk vs. Pipedrive

See how Freshdesk and Pipedrive stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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