Freshdesk vs Spiceworks Cloud Help Desk

Zendesk Suite

Zoho Desk

ManageEngine Endpoint Central

Salesforce Service Cloud

ServiceNow

ManageEngine ServiceDesk Plus

Review of Freshdesk Sprout

Great IT Help Desk Solution

I would strongly recommend small scale enterprises to make us this software in their business to interact with customers 

Review on Fresh desk 

It provides 24/7 customer support thus increasing customer satisfaction.

An Iconic and Straightforward Help Desk Tool.

Overall the help desk features was good for me and it was working as expected. Its cost effective and flexible solution. 

Best Help Desk Tool 

Great product

Easy to use help desk and ticketing software.

Easy to use and setup Help Desk/Support software

Freshdesk is something that we'd definitely recommend and intend on using in the future

Freshdesk Review

Overall Freshdesk has been very helpful in my company to streamline help desk tickets and better prioritize the tickets that are received. 

Great Product 

Support is non-existant.

Has served it's purpose!

Dealing with a busy helpdesk, freshdesk will allow us to work collectively with all our calls, emails and facebook messages.

Doing Support? You need Freshdesk!

It works quite well and meets our help desk requirements.

Works well

A useful SaaS app for all of your help desk needs

You have to give it a go, once you see inside you realise quite how much it can do.

Incredible!!

I like Freshdesk and recommend it for quick help desk offerings.

Freshdesk is a great and simple solution for helpdesk software

Freshdesk review

It's a pleasure working with this system.

Why Freshworks

basic help desk functions like customer service, ticket tracking, logging calls etc.

It's good

Freshdesk is a great tool for a customer support team

It was good to explore the Help Desk software options on the market.

Average Helpdesk Software limited in features

As a support tech Freshdesk allows me to organize and prioritize tickets, it is extremely helpful how it is integrated to our organization all the info we need to know is available.

Freshdesk Feedback

De momento estamos satisfechos con nuestro uso diario con esta plataforma de help desk.

Una buena plataforma de help desk a valorar

A good help desk platform to value

Great experience. Loved using this and would definitely use it again

Help Desk Heaven

Was able to implement a cost-effective help desk solution that integrates with our CRM.

Solid help desk for the price

I started using it when I first joined my current company as this was what they had been using at the time. I hated it so much I proposed other solutions that I had used in the past. We ended up going to Freshdesk and now the rest of the team understands why I wanted us to move.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assignment Management

Automated Routing

Automatic Call Distribution

Call Center Management

Call Monitoring

Call Recording

Call Routing

Case Management

Catalog Management

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Content Creation

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Drag & Drop

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Forms Management

Full Text Search

Gamification

Inbox Management

Incident Management

Interaction Tracking

Issue Auditing

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

On-Demand Recording

Online Forums

Performance Metrics

Predictive Analytics

Prioritization

Problem Management

Project Management

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Routing

Rules-Based Workflow

Screen Sharing

Search/Filter

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Session Recording

Single Sign On

Social Media Integration

Social Media Monitoring

SSL Security

Freshdesk

Android

Web-based

iPad

iPhone

ICT Support Manager

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

Customer Support

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

Human Resources Generalist

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Owner

We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.

Quality Analyst

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

Technology Coordinator

We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.

District Network Technician

This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.

Client Services Supervisor

Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.

While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.

Network & IT Systems Manager

Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.

We used it for daily customer service contact and it was great. It was great for assigning.

Technical leader

I recommend it for its ease of use, its performance and its fair price.

Software Engineer

It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.

Developer

Worse, there is no way to discover this until after you've paid and spent time getting everything set up.

I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.

Admin

Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.

Proprietario

Recieving bad customer service from the leader in services for customer service.

Freshdesk vs Spiceworks Cloud Help Desk Comparison (2025)

Freshdesk

Spiceworks Cloud Help Desk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives