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Spiceworks Cloud Help Desk Logo

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Spiceworks Cloud Help Desk Pricing, Features, Reviews and Alternatives

Spiceworks Cloud Help Desk FAQs

Q. What type of pricing plans does Spiceworks Cloud Help Desk offer?

Spiceworks Cloud Help Desk has the following pricing plans:
Pricing model: One Time License, Free
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Spiceworks Cloud Help Desk?

Spiceworks Cloud Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Spiceworks Cloud Help Desk support?

Spiceworks Cloud Help Desk supports the following languages:
English, German


Q. Does Spiceworks Cloud Help Desk support mobile devices?

Spiceworks Cloud Help Desk supports the following devices:
Android, iPad, iPhone


Q. Does Spiceworks Cloud Help Desk offer an API?

No, Spiceworks Cloud Help Desk does not have an API available.


Q. What level of support does Spiceworks Cloud Help Desk offer?

Spiceworks Cloud Help Desk offers the following support options:
Knowledge Base, Chat, FAQs/Forum

Spiceworks Cloud Help Desk product overview

What is Spiceworks Cloud Help Desk?

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Documentation
Webinars
In Person

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Why am I seeing this?

Spiceworks Cloud Help Desk pricing information

Value for money

4.6

/5

561

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Spiceworks Cloud Help Desk features

Functionality

4.2

/5

561

Total features

55

11 categories

Most valued features by users

Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Monitoring
Real-Time Monitoring
Dashboard
Compliance Management
Alerts/Escalation

Functionality contenders

Spiceworks Cloud Help Desk users reviews

Overall Rating

4.4

/5

561

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.49/10
Rating distribution

5

4

3

2

1

287

214

48

11

1

Pros
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
Cons
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.

Overall rating contenders

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Joshua O.

Infrastructure Engineer

Information Technology and Services, 501-1,000 employees

Review source

Overall Rating

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

Reviewed a year ago

Transcript

Joshua: Hi, my name is Joshua. I'm a system administrator, and I'll give Spicework five out of five....

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Travis B.

Senior IT Administrator

Automotive, 201-500 employees

Review source

Overall Rating

Best Free ITSM you need

Reviewed 3 years ago

Transcript

Travis: Hi, I'm Travis. I'm a Senior IT Network Administrator, and I give Spiceworks a four out of five...

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Sergey M.

Hospitality, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great HelpDesk / Inventory solution

Reviewed 6 years ago

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.

Pros

I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.

Cons

I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.

SD
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Sergio D.

Information Technology and Services, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great solution if you don't need advanced features, but still need to track issues

Reviewed 3 years ago

I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities.

Pros

If you chose the cloud way, there's nothing you need to install: just register and you're u and running. The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively. You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management. It integrates with other Spiceworks tools such as Inventory, and that's quite useful.

Cons

There's almost no automation (really basic), and you cannot manage different queues to route tickets to.

MB
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Michael B.

Education Management, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Spiceworks IT Help Desk - So Good, Missing So Little

Reviewed 6 years ago

The IT Help Desk really was good, and too this day I wish we were still using it. Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.

Pros

We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.

Cons

Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff. The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).

RR
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Riyasudeen R.

Retail, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Spiceworks Review

Reviewed 3 years ago

Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing.

Pros

Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices.

Cons

Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs

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Tim M.

Real Estate,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A System Administrators best friend

Reviewed 6 years ago
Pros

Spiceworks is a totally free piece of software if you choose to self-host. Getting things up and running is pretty easy, and it doesn't involve a huge amount of upkeep to keep the inventory data up to date. It also comes with access to the Spiceworks online community. This is a gathering place for a large array of computer savvy folks who help each other out with questions, answers, and access to pieces of software that make life easier. I have reached out to the community many times, and gotten some great feedback on issues I have had, and suggestions on hardware and software purchases. I also like the ability to build my own help desk portal where end users can submit tickets for easier tracking and resolution.

Cons

I have had some issues with the self-hosted software crashing from time to time. I have not been able to figure out why it needs a random reboot to keep it happy, but it only happens every couple of months, so it really isn't a huge issue to me.

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