Infobip vs Gupshup

Bitrix24

Intercom

Mobile Text Alerts

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Mobile Text Alerts helps businesses grow their sales through SMS marketing. Our online dashboard and mobile app allows users to send and receive mass text messages, manage subscribers, segment lists, engage in 2-way conversations, connect integrations and interact with messaging analytics.

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

2-Way Messaging

A/B Testing

Activity Dashboard

Alerts/Escalation

Appointment Scheduling

Audience Targeting

Audio/Video Conferencing

Automated Responses

Call Center Management

Call Recording

Call Routing

Campaign Management

Chatbot

Chat/Messaging

Communication Management

Connectivity Management

Contact Management

Contextual Targeting

Customer Engagement

Customer Segmentation

Customizable Branding

Dashboard

Data Management

Drag & Drop

Drip Campaigns

Email Automation

Email Marketing

Engagement Tracking

Event Triggered Actions

Human Handover

Interactive Content

Lead Capture

Lead Management

Live Chat

Marketing Automation

Mass Texting

Message Personalization

Mobile Coupons

Monitoring

Multi-Channel Attribution

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Language

Multivariate Testing

On-Demand Communications

Performance Management

Personalization

Polls/Voting

Push Notifications

Real-time Conversations

Real-Time Notifications

Reporting/Analytics

Scheduled Messaging

Segmentation

Shortcodes

SIP Trunking

SMS Marketing

SMS Messaging

Template Management

Text to Speech

Third-Party Integrations

Video Chat

Infobip

Web-based

Twilio

Basic

Small Business

Large Enterprises

Mid-size Business

Project Broadcast

Project Broadcast is a text marketing solution that helps businesses with chat, broadcast messaging, campaign management, landing pages, and API connectivity. The platform enables businesses to orchestrate and control marketing drip campaigns via SMS messaging.

Wati

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Text Request

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

A solution optimized for cost, speed and quality, Gupshup's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs.

AI/Machine Learning

Alerts/Notifications

Automatic Call Distribution

Autoresponders

Customer Service Analytics

Interaction Tracking

Knowledge Base Management

Mobile Access

Multi-Channel Management

Natural Language Processing

Pre-Configured Bot

Real-Time Analytics

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Proprietary

Gupshup

Windows

Linux

Assistant Manager

I liked that Gupshup is very reliable, easy to use, and smooth integration, detailed reporting features, and the consistent performance of Gupshup's services.

cofounder

Whatsapp Channel UI/UX : UI good/appealing. But UX is non intuitive and painful, - Campaing Creation, sending and followup: Several hurdles, does not work smoothly- Customer Support: is available and they do respond and solve problems but speed of such is very very slow.

Director

Sales team is Pathetic,  Inefficient Quotation Process - Multiple Follow-ups Required, Sudden increase in price without any prior notice.

Meta integration seems dont work well, needed support from every step from Gupshup and meta to complete migration, onboarding-

Manager Analytics 

Stuti Dubey - A True Partner in Success:One of the standout features of our experience with GupShup has been the unwavering support and guidance we've received from Stuti Dubey, our dedicated Customer Success Manager.

Manager Growth

Ease of Use, multilevel platform, reporting & streamlined process of campaign executions.

Infobip vs Gupshup Comparison (2026)

Infobip

Gupshup

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives