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Infobip Pricing, Features, Reviews and Alternatives
Infobip FAQs
Q. What languages does Infobip support?
Q. What other apps does Infobip integrate with?
Infobip integrates with the following applications:
Adobe Campaign, CleverTap, Telegram, Zoho CRM, Salesforce Marketing Cloud, LeadSquared, Microsoft Azure, Creatio CRM, Zapier, Genesys Cloud CX, Pipedrive, Dynamics 365, LeadsBridge, Oracle Responsys, JIRA Service Management, Meta for Business, ServiceNow, Microsoft Power Automate
Infobip product overview
What is Infobip?
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.
Typical customers
Platforms supported
Support options
Training options
Not sure about Infobip? Compare it with a popular alternative
Infobip
Starting from
No pricing info
Starting from
6000
Per month
Per Feature
Infobip features
Functionality
4.5
/5
13
Total features
62
16 categories
Most valued features by users
Functionality contenders
Infobip users reviews
Overall Rating
4.6
/5
13
Positive reviews
100
%
Overall rating contenders
Ahmad Idzuan S.
Medical Devices, 10,001+ employees
Used weekly for 6-12 months
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Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
Sylvia W.
Financial Services, 201-500 employees
Used daily for 1-2 years
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Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Thank you for the review!
Chin Han O.
Consumer Goods, 501-1,000 employees
Used monthly for 1-2 years
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So far quite smooth. No complaints is a good thing meaning it is stable. :)
Complete suite of email, sms, push notification features.
Cost slightly high. Huge corporations can bring cost down but they need a dev team.
Thank you for the review!
Eva K.
Telecommunications, 51-200 employees
Used daily for 2+ years
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It's a great tool for marketing purposes, but they should improve on the response time on issues raised
Currently using this platform for marketing SMS and push notification features for our core banking system.
The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.
Thank you, Eva! We will forward your feedback to our experts.
Christopher T.
Logistics and Supply Chain, 51-200 employees
Used daily for 2+ years
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Very comprehensive but easy to use portal.
Currently only using the sms feature which is super easy to use
The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up
Hi Cristopher, thank you for taking the time to leave a review!
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