This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Infobip Pricing, Features, Reviews and Alternatives

Infobip product overview

What is Infobip?

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support
FAQs/Forum

Infobip features

Functionality

4.8

/5

9
Total Features62 13 categories

Most valued features by users

Reporting/Analytics
API
Email Marketing
Customizable Branding
Contact Management
Alerts / Escalation
Click Tracking
Contextual Targeting

Functionality contenders

Infobip users reviews

Overall rating

4.8

/5

9

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.78/10
Rating distribution

5

4

3

2

1

7

2

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use, once you get a hang of it

Reviewed 8 months ago

Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Pros

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Cons

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Vendor response

Thank you for the review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Outstanding Sms Marketing Platform

Reviewed a month ago

It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Pros

Currently using this platform for marketing SMS and push notification features for our core banking system.

Cons

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Vendor response

Thank you, Eva! We will forward your feedback to our experts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Complete Platform

Reviewed 9 months ago

So far quite smooth. No complaints is a good thing meaning it is stable. :)

Pros

Complete suite of email, sms, push notification features.

Cons

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Vendor response

Thank you for the review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

an outstsanding platefrom

Reviewed 3 months ago
Pros

the product is easy to use helpful,supported

Cons

everything is good i dont think if there is any thing missing

Vendor response

Thank you for the review! We are glad you're finding our solutions helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use product

Reviewed 8 months ago

Very comprehensive but easy to use portal.

Pros

Currently only using the sms feature which is super easy to use

Cons

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Vendor response

Hi Cristopher, thank you for taking the time to leave a review!

Infobip FAQs and common questions

Infobip has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Yes, Infobip has an API available for use.


Infobip integrates with the following applications:
CleverTap, Telegram, Zoho CRM, Salesforce Marketing Cloud, Creatio CRM, Zapier, Genesys Cloud, Pipedrive, Dynamics 365, LeadsBridge, Oracle Responsys, Facebook, Microsoft Power Automate


Infobip offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

Related categories