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Infobip Logo

Omni-channel customer communication and engagement

Last updated: February 2024

Infobip Pricing, Features, Reviews and Alternatives

Infobip FAQs

Q. What type of pricing plans does Infobip offer?

Infobip has the following pricing plans:
Starting from: $0.01

These products have better value for money


Q. Who are the typical users of Infobip?

Infobip has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Infobip support?

Infobip supports the following languages:
English, French, Spanish, Portuguese, Japanese, Hungarian, Italian, Polish, Russian, Swedish, Thai, Turkish, Chinese (Simplified)


Q. Does Infobip offer an API?

Yes, Infobip has an API available for use.


Q. What other apps does Infobip integrate with?

Infobip integrates with the following applications:
Adobe Campaign, CleverTap, Telegram, Zoho CRM, Salesforce Marketing Cloud, LeadSquared, Microsoft Azure, Creatio CRM, Zapier, Genesys Cloud CX, Pipedrive, Dynamics 365, LeadsBridge, Oracle Responsys, JIRA Service Management, Meta for Business, ServiceNow, Microsoft Power Automate


Q. What level of support does Infobip offer?

Infobip offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

Infobip product overview

Price starts from

0.01

What is Infobip?

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Documentation
Live Online
Webinars
In Person

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Why am I seeing this?

Infobip pricing information

Value for money

4.3

/5

14

Starting from

0.01

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Infobip features

Functionality

4.6

/5

14

Total features

62

16 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Customizable Branding
Email Marketing
Contact Management
2-Way Messaging

Functionality contenders

Infobip users reviews

Overall Rating

4.6

/5

14

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.43/10
Rating distribution

5

4

3

2

1

9

5

0

0

0

Overall rating contenders

AvatarImg
AvatarImg

Ahmad Idzuan S.

Medical Devices, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Quite good with SMS marketing

Reviewed 3 years ago
Pros

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Cons

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.

Vendor response

Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.

SW
AvatarImg

Sylvia W.

Financial Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use, once you get a hang of it

Reviewed 4 years ago

Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Pros

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Cons

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Vendor response

Thank you for the review!

CH
AvatarImg

Chin Han O.

Consumer Goods, 501-1,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Complete Platform

Reviewed 4 years ago

So far quite smooth. No complaints is a good thing meaning it is stable. :)

Pros

Complete suite of email, sms, push notification features.

Cons

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Vendor response

Thank you for the review!

Gb
AvatarImg

Giovanni b.

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

extraordinary product

Reviewed 9 months ago
Pros

it's availlable in a lot of countries where we have our product.

Cons

very big company, sometimes it forgets about the customers

EK
AvatarImg

Eva K.

Telecommunications, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Outstanding Sms Marketing Platform

Reviewed 3 years ago

It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Pros

Currently using this platform for marketing SMS and push notification features for our core banking system.

Cons

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Vendor response

Thank you, Eva! We will forward your feedback to our experts.

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