Keap vs Bigin by Zoho CRM

Salesforce Sales Cloud

Mailchimp

Zoho CRM

Pipedrive

ActiveCampaign

monday CRM

Compare Keap and Bigin by Zoho CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Brevo

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

Improve Your Email Marketing With Keap
Let our software make your email marketing easier and more effective than ever. Better delivery, better growth.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Autoresponders

Availability Management

Batch Processing

Behavior Analytics

Billing & Invoicing

Business Process Automation

Calendar Management

Calendar/Reminder System

Calendar Sync

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Catalog Management

Channel Management

Chat/Messaging

Click Tracking

Client Database

Client Management

Collaboration Tools

Commenting/Notes

Communication Management

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Conversion Rate Optimization

Conversion Tracking

Customer Accounts

Customer Database

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Design Management

Discount Management

Drag & Drop

Drip Campaigns

Dynamic Content

eCommerce Management

Electronic Payments

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

File Management

Forecasting

For Financial Institutions

For Insurance Industry

For iPad Devices

Form Builder

Forms Management

For Real Estate Agencies

For Sales Teams/Organizations

For Small Businesses

For Startups

Image Library

Inbox Management

Interaction Tracking

Interactive Content

Inventory Management

Invoice Management

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Engagement

Lead Generation

Lead Management

Lead Notifications

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

List Management

Some users report Keap offers valuable features and automation for its price, and they appreciate the free trial and included support. However, reviewers indicate costs rise quickly, and some users feel value drops if features go unused.

Value for money

The Keap integration most frequently cited by reviewers is Zapier, an integration product rated 4.5 out of 5 for its integration with Keap.

Integrations

Reviews for Keap come from a wide variety of industries, including marketing and advertising (13% of reviewers), management consulting (10%), and real estate (8%). The most frequent use case for Keap cited by reviewers is email marketing (62% of reviewers).

Keap

Web-based

iPhone

Android

iPad

Basic

Self employed

The system's automated and entirely customizable method for capturing leads from the website, responding automatically and keeping communication ongoing with potential customers is what I appreciate about it.

Design Lead

The best marketing reporting tool and the ability to manage contacts and marketing campaign monitoring thectool is excellent.

Business Intelligence Analyst

The res section of Keap was proving that once I linked my landing page, tagging fresh contacts as well as triggering email streams were possible.

Bachelor in Supply Chain Management

The tool that I use the most and that is useful to me is sales tracking because I can have a better focus in this area without losing track, I also use a lot of tracking that can be given more personalized to potential clients so that they receive the correct emails.

Owner

So the system acts like the minority report and in case you might accidently send emails to old contacts it stops your ability to send current prospects emails until you delete old records.   and old records to them are 4 months... if they haven't received an email in 4 months, opened one in 6 months they are OLD and limit your deliverablity.  

marketing

Keap has been a guaranteed ally to automate activities that make potential clients have a perfect follow-up and value them more without leaving other clients behind, it helps to market products in a more professional way with marketing management that increases income and decreases workflows

Digital Marketing and Growth Strategist

However, onboarding isn’t instant—you need time to arrange pipelines and tags so they match your workflow.

Senior Customer Support Manager

Client actions can automatically trigger various tasks, advancing each client through the sales funnel, with all relevant information easily accessible in one place.

The platform has powerful automation and CRM features that can really streamline my workflow, but it comes with a high price tag that’s tough for small businesses.

Lead Developer

The level of complexity that you can quickly get to with this software makes it easy to get in over your head and become frustrated with the processes they have available.

Financial Advisor

For example, when I mark someone as “check-in due,” it automatically adds a task and a reminder for the week after

Support Team Leader

Email scheduling and various saved email lists make it easy to create content in advance to send out and to send at the best time of day to ensure best engagement with your audience!

Keap conveniently delivered automated lead capture and the campaign building tools also impressed me significantly.

Limited customization, and unreliable, the software is clearly very old hobbled together code that is not really able to keep up with its competitors

One downside is that the appointment scheduling tool can link with other external calendar applications.

Board Member

There are extensive customization options and even larger data sets can be easily edited.

Officer,Financial Center Assistant Manager

I like how easy it is to build custom automations, track leads in detail, and get a clear view of the full customer journey.

Marketing

It is really lacking for marketing, it doens't even add UTMs automatically in email blasts and it is very hard to keep track of opt ins.

Marketing Director

So, you have to keep saving HTML emails externally and copy and pasting them back in.

Also was able to integrate our SMS api pretty easily and build an integration.

Their integration of ai tools to help with sales letters and landing pages and offers

This is something that needs to be addressed before informing that you have a integration with that program and ensure it works well before announcing it.

FOunder

I have been using it for my business for over 10 years and it allowed me to launch and scale my business over that time.

I had no choice but export and delete 15K contacts.   And as my business changed the complex forms that had been such a golden ticket to my business, weren't necessary.   

Slight barrier to entry as the sales team had a hard time explaining the features to my management team.

The interface is well-designed, and the email templates are super helpful.

Some cons include the need for a larger selection of templates and confusion with certain automated tasks.

Sales

We really like the ability to have contact and lead management, group texting, email marketing, and automations all housed under one software roof for an affordable price point.

The software provided a comprehensive set of tools for managing customer interactions, tracking leads, and automating sales and marketing processes.

Marketer

That means that for ourselves AND for our clients, we can craft regular communications, complex automations, campaigns and a variety of content that's selling, nurturing or doing whatever we want it to do.

Procurement Officer

Keap has raised our metric for success by matching our efforts with digital forecasting.

Marketing Manager

It helps me in automating my marketing campaigns like email and messaging campaigns but the main feature of Keap is its mobile app which is available on both IOS and Android which helps me to access my CRM through my mobile

The ability to centralize customer data, including contact information, communication history, and purchase behavior, allowed for better customer segmentation and personalized communication.

System Engineer

Keap is our primary customer relationship management tool, and it stores not only marketing and sales data but also details on our customers' accounts, such as their plans, employees, invoices, subscriptions, and more.

Reporting and dashboard have helped us view statistics in a highly visual and engaging perspective.

President

Its a fully featured software that allows me to create and send campaigns to leads/contacts and great reporting and contact management

The email templates make it simple to save and create content for future or recurring use.

Lead Software Engineer

It allows us to do many things that make our daily work within the organization easier; it allows us to very easily and accurately store our customer information, have efficient handling of email marketing and automations, create landing pages and funnels that help us attract leads and guide them on their journey from first interaction to conversion, and more.

Marketing Specialist

It has been an invaluable tool for my work as a marketer and has significantly improved my ability to automate and streamline my sales and marketing processes. If you are looking for an all-in-one solution to automate your business, I would definitely recommend considering Keap.

Professional Consultant

Keep track of your customers interactions including emails and meeting.  

The automation features, such as email marketing campaigns and lead scoring, helped streamline workflows and improve efficiency.

It might be difficult to keep track of the background of changes made to corporate paperwork, client paperwork, subscription paperwork, etc. While this is not unprecedented, there are situations when knowing who changed a subscription or configuration is essential but cannot be identified in Keap.

Patient Journey Manager

It makes my retention efforts seamless, and the capability to build out robust campaigns sets my practice apart in the industry.

I like how easy it is to pull client listings from keap for targeted marketing efforts, along with the ability to manage day to day follow up for clients that need to be contacted more than once.

Keap is difficult to train new hires on for the little that they use it (searching contact records, applying tags, managing day to day tasks on their dashboard.

Founder

The feature I liked most in the Keap application was e-mail management, campaign arrangements, and sales tracking.

Streamlining service delivery, marketing and sales processes all in one.

Customer activities are processed and mapped.

The learning curve is also a bit steep; it took me time to navigate all the features fully.

Bookkeeper and Admin

It’s a game-changer for small businesses looking to grow without needing to hire additional staff.

Keap vs Bigin by Zoho CRM Comparison (2026)

Keap

Bigin by Zoho CRM

Overview

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Key features

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