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An all-in-one CRM, sales and marketing automation software

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Keap Pricing, Features, Reviews and Alternatives

Keap FAQs

Q. What type of pricing plans does Keap offer?

Keap has the following pricing plans:
Starting from: $129.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Keap?

Keap has the following typical customers:
Freelancers, Non Profit, Small Business


Q. What languages does Keap support?

Keap supports the following languages:
Swedish, Hebrew, Spanish, Arabic, Portuguese, English, Dutch, German, French, Italian, Japanese


Q. Does Keap support mobile devices?

Keap supports the following devices:
Android, iPad, iPhone


Q. Does Keap offer an API?

Yes, Keap has an API available for use.


Q. What other apps does Keap integrate with?

Keap integrates with the following applications:
Wufoo, MOBIT, Interact, Higher Logic Thrive, Speak2Leads, Microsoft Outlook, Adobe Commerce, WooCommerce, Dropbox Business, LinkTrust, Booker, Zapier, Picreel, QuickBooks Online Advanced, Bedrock Data, Instapage, LeadDyno, 40Nuggets, Gmail, Setmore, Graphly, Trello, Google Drive, Sync2CRM, OnceHub, Pipedrive, Zoom Workplace, Shift4Shop, WebinarJam, WordPress, Help Scout, LeadsBridge, Jotform, Salesforce Sales Cloud, Webgility, Wistia, QuickTapSurvey, Mobiniti, Slack, Google Contacts, Typeform, Zen Cart, LiveChat, GoTo Webinar, Eventbrite, Workato, Meta for Business, QuickBooks Online, Justuno, Birdeye, Leadpages, Wisepops, Privy, Google Calendar, ClicData, OptinMonster, FuseDesk, Call Loop, Mailchimp, Twilio, Arborgold, Slemma, TenFold, Xero, Cyfe, BigCommerce, Operations Hub, Shopify, Zendesk Suite


Q. What level of support does Keap offer?

Keap offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

Keap product overview

Price starts from

129

Per month

Other

What is Keap?

Keap, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.

Key benefits of using Keap

CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.

MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.

E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.

PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.

AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
FAQs/Forum
Phone Support

Training options

Live Online
Videos
In Person
Documentation
Webinars

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Why am I seeing this?

Keap pricing information

Value for money

3.8

/5

1.2K

Starting from

129

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Keap features

Functionality

4.1

/5

1.2K

Total features

134

25 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Alerts/Notifications
Data Import/Export
Reporting & Statistics
Mobile Access

Keap users reviews

Overall Rating

4.1

/5

1.2K

Positive reviews

79

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.75/10
Rating distribution

5

4

3

2

1

606

406

149

54

61

Pros
The interface is clean and easy to use. On first impressions it looked like the re-brand from InfusionSoft was a move good to keep things more simple.
I love this product, it is the best when you get advanced marketing experience and a big mail list, you can really do magic with it with the advanced action based segmentation.
I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation.
Cons
When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.
Sick and tired of paying money for something no one can make function and do what I need.
Infusionsoft refuses to make simple fixes. Terrible for business to business.
EB
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Eli B.

CEO

Marketing and Advertising, self-employed

Review source

Overall Rating

Keap Review: Automating The Lead Nurturing & Sales Pipeline.

Reviewed 7 months ago

Transcript

Eli B.: Hey. I'm Eli. I'm a CEO of an SMMA, and we have less than 10 employees. And I give Keap a five...

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Troy H.

Founder at SoTellUs

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

We could not run our business without it.

Reviewed 4 years ago

Transcript

Troy: My name is Troy, and I am the owner of a software development company, and I would give Keap five...

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Sai R.

Internet, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Perfect for streamlining operations

Reviewed a year ago

The experience has been very positive and productive

Pros

Keap is an amazing platform for simplifying and effectively managing customers, leads, and prospects. The support team is exceptional to help you scale and grow your processes.

Cons

There haven’t been too many factors or features to dislike about Keap

Vendor response

Hello Sai, We appreciate you taking the time to leave us a review! We're glad to hear that your experience has been very positive and productive. We'll be sure to pass along that you have found our support team to be exceptional.

CY
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Crystal Y.

Think Tanks, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Porsche of CRM's

Reviewed 5 years ago

They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.

Pros

I wish I knew how to use all of it. There's always a new function that it can do to save me time. Since I don't have a team, Keap is like my own secretary, streamlining functions.

Cons

It takes so long to set up. The look of emails is very flat and uninteresting. Word processing in the individual letters I send out takes forever. It's definitely not a great place to write letters.

MH
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Mark H.

Primary/Secondary Education,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Don't Just Walk Away, RUN! Unethical, Missed all Deadlines, Forced...

Reviewed 9 years ago
Pros

The platform seemed to have robust functionality but Infusionsoft's third party providers missed every deadline, failed to provide training, all required programming, and implementation services. Unfortunately it took seven months for us to figure out we'd been taken for a ride. We just made the decision to use our own internal IT staff to create the programming necessary to connect our new website to Infusionsoft (Our website was intentionally designed and built along side our signing with Infusionsoft CRM to insure all technologies aligned). In short, this has been an incredibly slow, frustrating, and expensive lesson.

Cons

The Infusionsoft sales person and sales tech flat out lied about the cost required to set-up/program our CRM system. We provided 100% of our specs in writing, reviewed them between a prospective web developer, my internal IT director, and Infusionsoft. After spending 10-hours over a period of two months reviewing specs, building campaigns, etc etc we signed an agreement on the basis that they could...

IF
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Ilenia F.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Effective Marketing With Keap

Reviewed 3 months ago
Pros

Handling email marketing with Keap is easy and it comes with lots of customization features.

Cons

No major issues whatsoever with Keap. It is amazing.

Vendor response

Hello Ilenia, Thank you for taking the time to leave us a review. We're happy to hear you find Keap to be amazing.

DS
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Daniel S.

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Well thought out and executed CRM

Reviewed 5 years ago

Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell. Using the automated email campaigns and sequences to offer automated free trials as opposed to having to manually send out emails has been a lifesaver.

Pros

The customization options are nearly endless. The embeddable forms, that can trigger tags, which can trigger sequences such as email campaigns, have saved us hours of formerly manual work every day. The campaign builder is incredibly deep and robust, allowing for anything you can imagine. The thought given to different ways to do nearly everything is great. They have a /Tellus page and are...

Cons

The search is a little clunky. It's great if you're searching name, phone number or email address, but to search anything else like custom fields requires going to a separate page and finding that field. Would be great if there was an option to "search all the things", or to add custom fields to the default search. Not really their fault, but because we sell products in both Canada and the US in 2 different currencies, we're unable to use their ordering forms. When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying. Campaign builder doesn't work in Firefox, so I'm forced to use Chrome for that...

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