Bigin by Zoho CRM - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Bigin by Zoho CRM's contact management capabilities. They highlight the ability to segment and tag contacts, track activities, and set reminders for follow-ups. Users report that email integration simplifies communication, and the platform's customization options allow for mandatory fields and relevant notes. They find it easy to manage the contact lifecycle, integrate with Google and Zoho contacts, and keep all information centrally accessible. Users also mention the intuitive interface and the ability to link tasks, notes, and activities. Of the 40 Bigin by Zoho CRM users who gave detailed accounts of their use of Contact Management, 100% rated this feature as important or highly important.

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Highly relevant

“A few bugs/glitches or reliability issues appeared (e.g. missing form submissions, contacts disappearing) though not universal.”

WM

Wong M.

Property Realtor

“It is helpful for converting contacts to clients.”

Arun J.

Business Owner

“I don't like that sometimes it doesn't show all of my contacts - even when all contacts are selected it only shows certain ones.”

CW

Connor W.

Managing Director

“BIGIN is super easy to use and it helps you get your contacts and your deals organized!”

TR

Toni R.

Owner

Reviewers indicate that Bigin by Zoho CRM's contact database is essential for managing relationships and storing relevant information. They appreciate the customizable fields, ease of creating contacts, and the ability to import data from CSV/XLS files. Users report that the database provides a comprehensive view of each contact, is easy to manage, and ensures no time is wasted searching for information. They find it reliable, with high storage capacity and intuitive access across devices. Of the 32 Bigin by Zoho CRM users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.

Users report that Bigin by Zoho CRM's sales pipeline management helps keep deals on track and forecast sales performance. They appreciate the intuitive interface, customizable pipelines, and the ability to create multiple pipelines for different revenue streams. Reviewers find it easy to track the stage of each deal, make necessary edits, and view sales progression. They highlight the clear pipeline views, efficient sales filters, and the ability to streamline processes and prioritize work. Of the 48 Bigin by Zoho CRM users who gave detailed accounts of their use of Sales Pipeline Management, 92% rated this feature as important or highly important.

Reviewers feel that Bigin by Zoho CRM's lead management is valuable for organizing and tracking leads. They highlight the centralized database, ability to capture leads from various sources, and segment them based on different criteria. Users appreciate the automated workflows and triggers that ensure no leads are missed. They report that the platform makes it easy to update lead status, follow up, and convert leads into customers. They find it intuitive and simple to use for managing leads. Of the 29 Bigin by Zoho CRM users who gave detailed accounts of their use of Lead Management, 86% rated this feature as important or highly important.

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“The platform addresses the challenge of organizing our sales activities, ensuring no lead is overlooked, and allowing us to customize features to fit our specific needs.”

Wendell N.

Managing Director

Highly relevant

“It gives us a clear view of where each lead is, what needs to happen next, and who needs follow up.”

Juan L.

Founder

Highly relevant

“It hits different when you are building your own business and every penny, your penny, counts.”

Tamalyn J.

Founder

Highly relevant

“Lead and pipeline management are simple and effective, and task reminders help ensure no follow-ups are missed.”

Sourabh K.

Founder

Reviewers indicate that Bigin by Zoho CRM's email management is a significant aspect of the platform. They appreciate the integration with Zoho Mail and Office 365, allowing for seamless sending and receiving of emails within the CRM. Users report that they can track email engagement, which helps in follow-ups. They find the email management feature easy to use, although some mention setup can be a bit cumbersome. Overall, they value the ability to link emails with contacts and deals. Of the 20 Bigin by Zoho CRM users who gave detailed accounts of their use of Email Management, 80% rated this feature as important or highly important.

Users report that Bigin by Zoho CRM's reporting and analytics provide valuable insights into leads, performance, and overall results. They appreciate the customizable dashboards, detailed reports, and integration with Zoho Analytics. Reviewers highlight the importance of these capabilities for making informed decisions and developing sales strategies. They find the snapshot reports and daily, weekly, and monthly options helpful for tracking team targets and performance. Some users desire more options and simpler usage. Of the 23 Bigin by Zoho CRM users who gave detailed accounts of their use of Reporting/Analytics, 78% rated this feature as important or highly important.