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Kayako vs Salesforce Sales Cloud Comparison

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Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any...

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

61

59

24

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

8,624

5,745

1,404

243

145

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.

AR

Anonymous Reviewer

Pros

As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.

MD

Michael D.

The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.

AR

Anonymous Reviewer

It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.

Andrea D.

Cons

The migration to the new version was horrible. There was little communication and I had to keep following up.

Stephanie M.

Features and functionality missing or not working.

GJ

Graham J.

I have used this and I am surprised that the review at your website is so much biased.

P

Premdeep

Cons

The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

AR

Anonymous Reviewer

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.

KR

Kelly R.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features76
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Tracking
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Batch Processing
  • Bills of Material
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Channel Management
  • Chat/Messaging
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Estimating
  • Event Tracking
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Feedback Management
  • Field Sales Management
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Incentive Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Opportunity Management
  • Order Management
  • Partner Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Preview Functionality
  • Problem Management
  • Product Catalog
  • Production Scheduling
  • Project Management
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Referral Tracking
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Safety Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Version Control
  • Virtual Assistant
  • Warranty Tracking
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML / RSS
  • Total features161
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Tracking
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Batch Processing
  • Bills of Material
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Channel Management
  • Chat/Messaging
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Estimating
  • Event Tracking
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Feedback Management
  • Field Sales Management
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Incentive Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Opportunity Management
  • Order Management
  • Partner Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Preview Functionality
  • Problem Management
  • Product Catalog
  • Production Scheduling
  • Project Management
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Referral Tracking
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Safety Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Territory Management
  • Third Party Integrations
  • Training Management
  • Version Control
  • Virtual Assistant
  • Warranty Tracking
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations79
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1332
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk