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Kayako Logo

Kayako

4.0
(169)

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Unified customer service platform

(17)

Kayako Pricing, Features, Reviews and Alternatives

Kayako FAQs

Q. What type of pricing plans does Kayako offer?

Kayako has the following pricing plans:
Starting from: $30.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Kayako?

Kayako has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Kayako support?

Kayako supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish

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Q. Does Kayako support mobile devices?

Kayako supports the following devices:
Android, iPad, iPhone

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Q. Does Kayako offer an API?

Yes, Kayako has an API available for use.

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Q. What other apps does Kayako integrate with?

Kayako integrates with the following applications:
InsightSquared, Wufoo, Constant Contact, Drupal, GitHub, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, Flowdock, Campaign Monitor, ActiveCampaign, 123FormBuilder, Teamwork.com, Zapier, Pivotal Tracker, QuickBooks Online Advanced, Recurly, Google Docs, Gmail, Google Workspace, Zuora, Trello, Google Drive, Pipedrive, FreshBooks, Yammer, Alchemer, Geckoboard, WordPress, Nicereply, Twitter/X, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SugarCRM, Slack, PagerDuty, Typeform, Nimble, Basecamp, GetResponse, LinkedIn for Business, Eventbrite, Meta for Business, Quickbooks Online, SurveyMonkey, Keap, Chargebee, Hubstaff, Google Calendar, Mailchimp, Joomla, Marketo Engage, Podio, Hootsuite, Xero, HubSpot CRM, Intercom, BigCommerce, Shopify

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Q. What level of support does Kayako offer?

Kayako offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), Phone Support

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Kayako product overview

Price starts from

30

/user

Per month

What is Kayako?

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.

Key benefits of using Kayako

  • Unify email, social, and live chat conversations together in one tidy place with Kayako.

  • Build closer relationships: Kayako helps users understand their customers better in order to provide the right support at the right time, in their context.

  • Work better together: Kayako removes the distance between individuals, their team and their customers for more efficient and effective support.

  • Offer a human live chat experience, and have personal conversations with modern real-time messaging.

  • Route conversations to the right agent, and bring the whole company on board using Kayako's collaborators feature.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    Documentation
    Videos
    Webinars

    Not sure about Kayako? Compare it with a popular alternative

    Starting from

    30

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    55

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Kayako pricing information

    Value for money

    3.8

    /5

    169

    Starting from

    30

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Kayako features

    Functionality

    3.8

    /5

    169

    Total features

    72

    7 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    API
    Mobile Access
    Customizable Branding
    Customizable Reports

    Functionality contenders

    Kayako users reviews

    Overall Rating

    4.0

    /5

    169

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.6/10
    Rating distribution

    5

    4

    3

    2

    1

    65

    64

    25

    5

    10

    Pros
    Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
    I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
    I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
    Cons
    The migration to the new version was horrible. There was little communication and I had to keep following up.
    Features and functionality missing or not working.
    I have used this and I am surprised that the review at your website is so much biased.

    Overall rating contenders

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    Rodrigo C.

    Computer Software,

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Support system missing a CRM

    Reviewed 5 years ago

    We had Zendesk before but Kayako is a really serious support ticket system I wish the price were better

    Pros

    Easy to use, depending on your license is very customizable. Once the ticket is created adding notes, screenshots and files is really simple and fast

    Cons

    API or link to CRM directly is really needed External add on works but with serious limitations. Old kayako had a voip system to do phone calls

    OS
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    Olav S.

    Computer Software, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    it works but required a lot of enhancements to make it work proper for us

    Reviewed 5 years ago

    Getting us closer to our customers and helping them solving their problems. Kayako delivered that base functionality and more at the time we switched from one of the Atlassian products (2012). Since than we have enhanced to improve out internal workflows. However, there is a lot we would like to see in the near future to shorten ticket work time and able to switch to customer self managment / help for the simple stuff. The more we can get out of the core / base functionality the better it is for us which requires real commitment. Btw. Industry selection is missing Enterprise software or similar.

    Pros

    As we use Kayako for a long time (since 2012?) you get used to it which makes it difficult answer. Thinking about it stability comes into mind. Beside usual software bugs our system is very stable and reliable and doesn't need much maintenance. We like the new UI that came with classic 4.90 as it gives a modern look. From the feature perspective ticket management works very well for us in general but there isn't a particular feature to high light.

    Cons

    In first place we are missing the commitment for Kayako classic. Nothing has happened since two years (going to cloud announcement). However, this might change now. There are a lot of things that can be improved like Knowledge Base, File management, workflow, troubleshooting, etc. Back porting some of the new cloud features would be also much appreciated team collaboration, one workflow, etc. Lastly a much better and faster context aware search would help us a lot. All of this has recently discussed with our new Kayako contacts.

    ML
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    Mark L.

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    The overall experience was ok. It gets the job done. But through the years we ran into some issues.

    Reviewed 5 years ago
    Pros

    It brings most, if not all functionality we need. The company still provides an on-premise version of the product. Support has reasonable reaction times, also they most only provide workarounds instead of solid fixes and solutions.

    Cons

    Kayako feels out-dated all along. After two years of the 7.0 php release it still is not even fully compatible with any php 7.x release and up to today relies on the out-dated php 5.x versions. There are many other issues like the HTML-Mailparsing which have not been fixed completely in years now. Also we know Outlook 20xx do not create great HTML-mails still a lot of customers are using it and it...

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    Daniel T.

    51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    We've used Kayako for years and it's been great!

    Reviewed 6 years ago

    Great product. Great Support.

    Pros

    Simple, Easy to Use, Customisable and Good Support. We've used this software for over 6 years now and it's never let us down.

    Cons

    Some areas could use updating but they're not broken, just need some improvement :) Also the recent pricing increase was expected but of course paying more for something is always a dislike :)

    AvatarImg
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    Owen R.

    Higher Education,

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Kayako has made our jobs far easier and our service users so much more satisfied.

    Reviewed 5 years ago
    Pros

    Being able to manage incoming emails as tasks that can be assigned to people and then easily marked as complete when done has allowed us to work faster and more efficiently.

    Cons

    Some of the options could be easier to use. I think that macros, templates and automated replies could be more user-friendly.

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