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Kayako
Unified customer service platform
(17)
Kayako Pricing, Features, Reviews and Alternatives
Kayako FAQs
Q. Who are the typical users of Kayako?
Q. What languages does Kayako support?
Q. What other apps does Kayako integrate with?
Kayako integrates with the following applications:
InsightSquared, Wufoo, Constant Contact, Drupal, GitHub, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, Flowdock, Campaign Monitor, ActiveCampaign, 123FormBuilder, Teamwork.com, Zapier, Pivotal Tracker, QuickBooks Online Advanced, Recurly, Google Docs, Gmail, Google Workspace, Zuora, Trello, Google Drive, Pipedrive, FreshBooks, Yammer, Alchemer, Geckoboard, WordPress, Nicereply, Twitter/X, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SugarCRM, Slack, PagerDuty, Typeform, Nimble, Basecamp, GetResponse, LinkedIn for Business, Eventbrite, Meta for Business, Quickbooks Online, SurveyMonkey, Keap, Chargebee, Hubstaff, Google Calendar, Mailchimp, Joomla, Marketo Engage, Podio, Hootsuite, Xero, HubSpot CRM, Intercom, BigCommerce, Shopify
Kayako product overview
What is Kayako?
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.
Key benefits of using Kayako
Typical customers
Platforms supported
Support options
Training options
Not sure about Kayako? Compare it with a popular alternative
Starting from
30
/user
Per month
Starting from
55
/user
Per month
Kayako pricing information
Value for money
3.8
/5
169
Starting from
30
/user
Per month
Pricing options
Value for money contenders
Kayako features
Functionality
3.8
/5
169
Total features
72
7 categories
Most valued features by users
Functionality contenders
Kayako users reviews
Overall Rating
4.0
/5
169
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.6/10
65
64
25
5
10
Mirele K.
Samir H.
Stephanie M.
Overall rating contenders
Rodrigo C.
Computer Software,
Used daily for 2+ years
Review source
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We had Zendesk before but Kayako is a really serious support ticket system I wish the price were better
Easy to use, depending on your license is very customizable. Once the ticket is created adding notes, screenshots and files is really simple and fast
API or link to CRM directly is really needed External add on works but with serious limitations. Old kayako had a voip system to do phone calls
Olav S.
Computer Software, 501-1,000 employees
Used daily for 2+ years
Review source
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Getting us closer to our customers and helping them solving their problems. Kayako delivered that base functionality and more at the time we switched from one of the Atlassian products (2012). Since than we have enhanced to improve out internal workflows. However, there is a lot we would like to see in the near future to shorten ticket work time and able to switch to customer self managment / help for the simple stuff. The more we can get out of the core / base functionality the better it is for us which requires real commitment. Btw. Industry selection is missing Enterprise software or similar.
As we use Kayako for a long time (since 2012?) you get used to it which makes it difficult answer. Thinking about it stability comes into mind. Beside usual software bugs our system is very stable and reliable and doesn't need much maintenance. We like the new UI that came with classic 4.90 as it gives a modern look. From the feature perspective ticket management works very well for us in general but there isn't a particular feature to high light.
In first place we are missing the commitment for Kayako classic. Nothing has happened since two years (going to cloud announcement). However, this might change now. There are a lot of things that can be improved like Knowledge Base, File management, workflow, troubleshooting, etc. Back porting some of the new cloud features would be also much appreciated team collaboration, one workflow, etc. Lastly a much better and faster context aware search would help us a lot. All of this has recently discussed with our new Kayako contacts.
Mark L.
Used daily for 2+ years
Review source
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It brings most, if not all functionality we need. The company still provides an on-premise version of the product. Support has reasonable reaction times, also they most only provide workarounds instead of solid fixes and solutions.
Kayako feels out-dated all along. After two years of the 7.0 php release it still is not even fully compatible with any php 7.x release and up to today relies on the out-dated php 5.x versions. There are many other issues like the HTML-Mailparsing which have not been fixed completely in years now. Also we know Outlook 20xx do not create great HTML-mails still a lot of customers are using it and it...
Daniel T.
51-200 employees
Used daily for 2+ years
Review source
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Great product. Great Support.
Simple, Easy to Use, Customisable and Good Support. We've used this software for over 6 years now and it's never let us down.
Some areas could use updating but they're not broken, just need some improvement :) Also the recent pricing increase was expected but of course paying more for something is always a dislike :)
Owen R.
Higher Education,
Used daily for 2+ years
Review source
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Being able to manage incoming emails as tasks that can be assigned to people and then easily marked as complete when done has allowed us to work faster and more efficiently.
Some of the options could be easier to use. I think that macros, templates and automated replies could be more user-friendly.
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