App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Kayako Logo

Kayako

4.0
(169)

Write a review

Unified customer service platform

(17)

Kayako Pricing, Features, Reviews and Alternatives

Kayako FAQs

Q. What type of pricing plans does Kayako offer?

Kayako has the following pricing plans:
Starting from: $30.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Kayako?

Kayako has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Kayako support?

Kayako supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish


Q. Does Kayako support mobile devices?

Kayako supports the following devices:
Android, iPad, iPhone


Q. Does Kayako offer an API?

Yes, Kayako has an API available for use.


Q. What other apps does Kayako integrate with?

Kayako integrates with the following applications:
InsightSquared, Wufoo, Constant Contact, Drupal, GitHub, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, Flowdock, Campaign Monitor by Marigold, ActiveCampaign, 123FormBuilder, Teamwork.com, Zapier, Pivotal Tracker, QuickBooks Online Advanced, Recurly, Google Docs, Gmail, Google Workspace, Zuora, Trello, Google Drive, Pipedrive, FreshBooks, Yammer, Alchemer, Geckoboard, WordPress, Nicereply, Twitter/X, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SugarCRM, Slack, PagerDuty, Typeform, Nimble, Basecamp, GetResponse, LinkedIn for Business, Eventbrite, Meta for Business, Quickbooks Online, SurveyMonkey, Keap, Chargebee, Hubstaff, Google Calendar, Mailchimp, Joomla, Marketo Engage, Podio, Hootsuite, Xero, HubSpot CRM, Intercom, BigCommerce, Shopify


Q. What level of support does Kayako offer?

Kayako offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), Phone Support

Kayako product overview

Price starts from

30

/user

Per month

What is Kayako?

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.

Key benefits of using Kayako

  • Unify email, social, and live chat conversations together in one tidy place with Kayako.

  • Build closer relationships: Kayako helps users understand their customers better in order to provide the right support at the right time, in their context.

  • Work better together: Kayako removes the distance between individuals, their team and their customers for more efficient and effective support.

  • Offer a human live chat experience, and have personal conversations with modern real-time messaging.

  • Route conversations to the right agent, and bring the whole company on board using Kayako's collaborators feature.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    Documentation
    Videos
    Webinars

    Not sure about Kayako? Compare it with a popular alternative

    Starting from

    30

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    55

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Kayako pricing information

    Value for money

    3.8

    /5

    169

    Starting from

    30

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Kayako features

    Functionality

    3.8

    /5

    169

    Total features

    72

    7 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    API
    Mobile Access
    Customizable Branding
    Customizable Reports

    Functionality contenders

    Kayako users reviews

    Overall Rating

    4.0

    /5

    169

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.6/10
    Rating distribution

    5

    4

    3

    2

    1

    65

    64

    25

    5

    10

    Pros
    Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
    I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
    I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
    Cons
    The migration to the new version was horrible. There was little communication and I had to keep following up.
    Features and functionality missing or not working.
    I have used this and I am surprised that the review at your website is so much biased.

    Overall rating contenders

    Common Kayako comparisons

    Kayako logo
    Zendesk Suite logo
    KayakovsZendesk Suite
    Kayako logo
    Freshdesk logo
    KayakovsFreshdesk
    Kayako logo
    Zoho Desk logo
    KayakovsZoho Desk
    Kayako logo
    LiveAgent logo
    KayakovsLiveAgent
    Kayako logo
    Tidio logo
    KayakovsTidio
    Kayako logo
    Front logo
    KayakovsFront
    Kayako logo
    Intercom logo
    KayakovsIntercom

    Related categories