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Kayako
Unified customer service platform
(17)
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Kayako Pricing, Features, Reviews and Alternatives
Kayako FAQs
Kayako has the following pricing plans:
Starting from: $30.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Kayako?
Kayako has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Kayako support?
Kayako supports the following languages:
German, English, Spanish, Dutch, Portuguese, French, Italian
Q. Does Kayako support mobile devices?
Kayako supports the following devices:
Android, iPad, iPhone
Q. Does Kayako offer an API?
Yes, Kayako has an API available for use.
Q. What other apps does Kayako integrate with?
Kayako integrates with the following applications:
InsightSquared, Wufoo, Constant Contact, Drupal, GitHub, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, ValueOps, Campaign Monitor by Marigold, ActiveCampaign, 123FormBuilder, Teamwork.com, Zapier, Pivotal Tracker, QuickBooks Online Advanced, Recurly, Google Docs, Gmail, Google Workspace, Zuora, Trello, Google Drive, Pipedrive, FreshBooks, Microsoft Viva Engage, Alchemer, Geckoboard, WordPress, Nicereply, Twitter/X, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SugarCRM, Slack, PagerDuty, Typeform, Nimble, Basecamp, GetResponse, LinkedIn for Business, Eventbrite, Meta for Business, QuickBooks Online, SurveyMonkey, Keap, Chargebee, Hubstaff, Google Calendar, Mailchimp, Joomla, Marketo Engage, Podio, Hootsuite, Xero, HubSpot CRM, Intercom, BigCommerce, Shopify
Q. What level of support does Kayako offer?
Kayako offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), Phone Support
Kayako product overview
What is Kayako?
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.
Key benefits of using Kayako
Typical customers
Platforms supported
Support options
Training options
Not sure about Kayako? Compare it with a popular alternative
Starting from
30
/user
Per month
Starting from
55
/user
Per month
Kayako pricing information
Value for money
3.8
/5
170
Starting from
30
/user
Per month
Pricing options
Value for money contenders
Kayako features
Functionality
3.8
/5
170
Total features
70
7 categories
Most valued features by users
Functionality contenders
Kayako users reviews
Overall Rating
4.0
/5
170
Positive reviews
76
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.61/10
65
65
25
5
10
Mirele K.
Gerente de sucesso do cliente
Samir H.
Webmaster
Stephanie M.
Account Manager
Overall rating contenders
Daniel T.
51-200 employees
Used daily for 2+ years
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Great product. Great Support.
Simple, Easy to Use, Customisable and Good Support. We've used this software for over 6 years now and it's never let us down.
Some areas could use updating but they're not broken, just need some improvement :) Also the recent pricing increase was expected but of course paying more for something is always a dislike :)
Olav S.
Computer Software, 501-1,000 employees
Used daily for 2+ years
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Getting us closer to our customers and helping them solving their problems. Kayako delivered that base functionality and more at the time we switched from one of the Atlassian products (2012). Since than we have enhanced to improve out internal workflows. However, there is a lot we would like to see in the near future to shorten ticket work time and able to switch to customer self managment / help for the simple stuff. The more we can get out of the core / base functionality the better it is for us which requires real commitment. Btw. Industry selection is missing Enterprise software or similar.
As we use Kayako for a long time (since 2012?) you get used to it which makes it difficult answer. Thinking about it stability comes into mind. Beside usual software bugs our system is very stable and reliable and doesn't need much maintenance. We like the new UI that came with classic 4.90 as it gives a modern look. From the feature perspective ticket management works very well for us in general but there isn't a particular feature to high light.
In first place we are missing the commitment for Kayako classic. Nothing has happened since two years (going to cloud announcement). However, this might change now. There are a lot of things that can be improved like Knowledge Base, File management, workflow, troubleshooting, etc. Back porting some of the new cloud features would be also much appreciated team collaboration, one workflow, etc. Lastly a much better and faster context aware search would help us a lot. All of this has recently discussed with our new Kayako contacts.
amy e.
Events Services, 1-10 employees
Used weekly for 2+ years
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I have used kayako as a knowledge base for my software. I have integrated pages into my software and spent development dollars in doing so, and written hundreds of articles for the knowledge base. A few days ago I received an email from kayako requesting that I contact them about my renewal. When I did, they informed me they would be increasing their pricing by 600% for this year, and an additional...
Raising prices by 600% out of nowhere, causing my small business to have to move to another platform, after spending time and money.
Hannah M.
Banking, 51-200 employees
Used daily for 6-12 months
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It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion. Also, Kayako shows in real-time who is looking at a ticket, thus it made it easy for Customer Service as we could see if someone was already working on that ticket. One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when. Thus, from a documentation standpoint, if someone was claiming to have never received an email, we were able to show that they had in fact opened the email.
There were few reporting tools and there was no way to set follow-up tasks. We relied on setting reminders on another system like our Google calendar. Also, Kayako was getting quite expensive, which was one of the big factors in our company switching to a different ticketing system.
Edward S.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
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Email queue functionality and the user interface.
It does not have much capability in reporting functionality.
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