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Kayako Pricing, Features, Reviews and Alternatives
Kayako product overview
What is Kayako?
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.
Key benefits of using Kayako
Typical customers
Platforms supported
Support options
Training options
Kayako pricing information
Value for money
3.8
/5
161
Starting from
30
/user
Per month
Pricing options
Value for money contenders
Kayako features
Functionality
3.8
/5
161
Total features
75
7 categories
Most valued features by users
Functionality contenders
Kayako users reviews
Overall Rating
4.0
/5
161
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.55/10
62
60
25
4
10
Mirele K.
Samir H.
Stephanie M.
Overall rating contenders
Christian M.
Verified reviewer
Computer Software, 11-50 employees
Used daily for 2+ years
Review source
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Customer Service Improvements resulting in winning a German Golden Stevie Award 2018.
It covers many areas of daily conversation handling activities: Ticket, Incident, Problem, and Complaint handling situations. If the basics do not suffice, custom fields and tracking options help iron out missing pieces. It contains a Knowledgebase that allows you to record Articles and information. Survey system (very handy for Event-Driven Surveys); Reporting options and quick access to tickets. One of the KEY FEATURES is that the tool is FAST and keeps a focus on the work area for staff, rather cluttering everything with detail fields. Finally, the web-interface is fully customizable and very useful in granting options to access the conversation handling tool. Did I mention Kayako Services being great in helping to resolve questions and issues when contacted? They do this very well!
It lacks a few items that I wish would be included (software is always under constant development, and Kayako customer service is very responsive and friendly): proper comprehensive auditing when tickets are handled (like automatically submitted communications recorded with date and time); Complaint Handling structures based on tickets; improved linkages between tickets (though possible it is not done...
Anonymous Reviewer
Verified reviewer
Information Technology and Services, self-employed
Used daily for 1-2 years
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Generally great experience for the end user, but could use some occasional polish.
Really easy and streamlined customer experience. The support for a JWT-based sign in for customers into the help centre means that people have a single account to sign in to everything, rather than creating separate accounts like you'd have to do with Zendesk or similar, and it just makes life a whole lot easier overall. The widget is nicely-designed, neat and unobtrusive.
For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO. I also find the notifications it provides are very iffy, sometimes not being delivered - and for some infuriating reason, there's no option to deliver emails for replies only when you're not already online!
Barbara B.
Higher Education, 501-1,000 employees
Used daily for 2+ years
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Kayako served it's purpose for several years and did a good job overall.
Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users.
The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako.
Edward S.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
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Email queue functionality and the user interface.
It does not have much capability in reporting functionality.
Anita S.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 2+ years
Review source
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I love using kayako as it has been the best communication platform which not only allows me to communicate but also provides me reports on any urgent email that I need to act on immediately which saves me from delayed tasks and replies. Since we switched from outlook to kayako software for inter-team and client communication, kayako has provided the best communication platform which allowed us to to have an organized, easy to refer to and not only use but also can view any sent/received email from any location via any device.
Kayako has been the best communication platform for professional communication that I have used so far. Kayako is recommended for both inter-team and external - client communication. The best feature of kayako is that it allows you to organize your emails into folder based on departments, status and the nature of the email content. Also using other type of email platforms has been a worry at times...
Understanding and using the software is essential as it doesn't function like other email platforms but has its own organized interface. Inter team communication The software is mainly build for professional communication however I wish it could have few other options like adding colors, tables and etc but apart from that no other cons to mention.
Kayako FAQs and common questions
Q. What type of pricing plans does Kayako offer?
Kayako has the following pricing plans:
Starting from: $30.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Kayako?
Kayako has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Kayako support?
Kayako supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Kayako support mobile devices?
Kayako supports the following devices:
Android, iPad, iPhone
Q. Does Kayako offer an API?
Yes, Kayako has an API available for use.
Q. What other apps does Kayako integrate with?
Kayako integrates with the following applications:
InsightSquared, Wufoo, Constant Contact, Chargify, Drupal, GitHub, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, CA Flowdock, Campaign Monitor, ActiveCampaign, 123FormBuilder, Teamwork, Zapier, Pivotal Tracker, QuickBooks Online Advanced, Recurly, Google Docs, Gmail, Google Workspace, Zuora, Trello, Google Drive, Pipedrive, FreshBooks, Yammer, Alchemer, Geckoboard, WordPress, Nicereply, Twitter, Stripe, Pardot, Salesforce Sales Cloud, SugarCRM, Slack, PagerDuty, Typeform, Nimble, Basecamp, GetResponse, LinkedIn for Business, Eventbrite, Meta for Business, Quickbooks Online, SurveyMonkey, Keap, Chargebee, Hubstaff, Google Calendar, Mailchimp, Joomla, Marketo Engage, Podio, Hootsuite, Xero, HubSpot CRM, Intercom, BigCommerce, Shopify
Q. What level of support does Kayako offer?
Kayako offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), Phone Support
Common Kayako comparisons
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