App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Trending products
Kayako Pricing, Features, Reviews and Alternatives
Kayako product overview
What is Kayako?
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.
Key benefits of using Kayako
Typical customers
Platforms supported
Support options
Training options
Kayako FAQs
Q. Who are the typical users of Kayako?
Q. What languages does Kayako support?
Q. What other apps does Kayako integrate with?
Kayako integrates with the following applications:
InsightSquared, Wufoo, Constant Contact, Chargify, Drupal, GitHub, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, CA Flowdock, Campaign Monitor, ActiveCampaign, 123FormBuilder, Teamwork, Zapier, Pivotal Tracker, QuickBooks Online Advanced, Recurly, Google Docs, Gmail, Google Workspace, Zuora, Trello, Google Drive, Pipedrive, FreshBooks, Yammer, Alchemer, Geckoboard, WordPress, Nicereply, Twitter, Stripe, Pardot, Salesforce Sales Cloud, SugarCRM, Slack, PagerDuty, Typeform, Nimble, Basecamp, GetResponse, LinkedIn for Business, Eventbrite, Meta for Business, Quickbooks Online, SurveyMonkey, Keap, Chargebee, Hubstaff, Google Calendar, Mailchimp, Joomla, Marketo Engage, Podio, Hootsuite, Xero, HubSpot CRM, Intercom, BigCommerce, Shopify
Kayako pricing information
Value for money
3.8
/5
162
Starting from
30
/user
Per month
Pricing options
Value for money contenders
Kayako features
Functionality
3.9
/5
162
Total features
74
7 categories
Most valued features by users
Functionality contenders
Kayako users reviews
Overall Rating
4.0
/5
162
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.57/10
63
60
25
4
10
Mirele K.
Samir H.
Stephanie M.
Overall rating contenders
Christian M.
Verified reviewer
Computer Software, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Customer Service Improvements resulting in winning a German Golden Stevie Award 2018.
It covers many areas of daily conversation handling activities: Ticket, Incident, Problem, and Complaint handling situations. If the basics do not suffice, custom fields and tracking options help iron out missing pieces. It contains a Knowledgebase that allows you to record Articles and information. Survey system (very handy for Event-Driven Surveys); Reporting options and quick access to tickets. One of the KEY FEATURES is that the tool is FAST and keeps a focus on the work area for staff, rather cluttering everything with detail fields. Finally, the web-interface is fully customizable and very useful in granting options to access the conversation handling tool. Did I mention Kayako Services being great in helping to resolve questions and issues when contacted? They do this very well!
It lacks a few items that I wish would be included (software is always under constant development, and Kayako customer service is very responsive and friendly): proper comprehensive auditing when tickets are handled (like automatically submitted communications recorded with date and time); Complaint Handling structures based on tickets; improved linkages between tickets (though possible it is not done...
Anonymous Reviewer
Verified reviewer
Information Technology and Services, self-employed
Used daily for 1-2 years
Review source
Share this review:
Generally great experience for the end user, but could use some occasional polish.
Really easy and streamlined customer experience. The support for a JWT-based sign in for customers into the help centre means that people have a single account to sign in to everything, rather than creating separate accounts like you'd have to do with Zendesk or similar, and it just makes life a whole lot easier overall. The widget is nicely-designed, neat and unobtrusive.
For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO. I also find the notifications it provides are very iffy, sometimes not being delivered - and for some infuriating reason, there's no option to deliver emails for replies only when you're not already online!
Amani I.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
I have been using Kayako for more than five years. This has been the software we use for all internal and client communication. As mentioned earlier it is a simple tool which takes only a few times to practice, thereafter you get the hang of it. However after using other email softwares, Kayako's limitations regarding formatting, inserting images and capturing the entire thread has always been a hassle for me. Additionally we are only given admin rights to our own teams. If a ticket generated by me is moved to an internal team I do not have access for, I cannot view the updates on the ticket.
Kayako helps me organize my tickets into as many folders I want, thus making me work on those tickets conveniently and effectively. If I am an admin or have admin access to my staff folders I can also access all of their folders to get an update on tickets. It's easy to learn and use. I love the reports feature on Kayako. We can create as many reports we want and automate them. The follow ups feature is also great to keep track of pending tasks and serves as good reminder.
There are a few issues I encountered as I worked on Kayako. Kayako doesn't allow us format the font or content, so underlining, italicizing etc is not possible in an email. We cannot include images, charts or graphs in the body of the email. When you hit reply on a ticket, the original email thread is not included. So if you need to know the previous conversation, we need to copy and paste the email.
Muzammal H.
Banking, 5,001-10,000 employees
Used daily for 2+ years
Review source
Share this review:
It is an excellent software for managing tickets and customer support. It has great features and support for the customer service staff. I highly recommend it.
It is one of the best ticketing and support system I have worked on. It user interface is quite friendly. I can managed unassigned tickets easily by assigning it to relevant persons. It keep the track of all tickets, open, in progress and closed ones. The thing I liked the most is its on going monitoring of tickets, once a ticket cross a specified time defined, that ticket has got highlighted which...
The only problem I have experienced is, there has been a lag while using it with FirFox in Windows 7 Plate form. Sometime the keyboard stops responding and despite the typing nothing has been going to write on the answer section of the ticket which sometimes is very annoying.
Anita S.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
I love using kayako as it has been the best communication platform which not only allows me to communicate but also provides me reports on any urgent email that I need to act on immediately which saves me from delayed tasks and replies. Since we switched from outlook to kayako software for inter-team and client communication, kayako has provided the best communication platform which allowed us to to have an organized, easy to refer to and not only use but also can view any sent/received email from any location via any device.
Kayako has been the best communication platform for professional communication that I have used so far. Kayako is recommended for both inter-team and external - client communication. The best feature of kayako is that it allows you to organize your emails into folder based on departments, status and the nature of the email content. Also using other type of email platforms has been a worry at times...
Understanding and using the software is essential as it doesn't function like other email platforms but has its own organized interface. Inter team communication The software is mainly build for professional communication however I wish it could have few other options like adding colors, tables and etc but apart from that no other cons to mention.
Common Kayako comparisons
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.