Salesforce Sales Cloud Pricing, Features, Reviews & Comparison of Alternatives

Salesforce Sales Cloud Reviews

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

4.25/5 (4,016 reviews)
30,699

Salesforce CRM (Sales Cloud) puts everything you need at your fingertips — from anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
www.salesforce.com

Salesforce Sales Cloud Overview

Pricing

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
Compare App
Salesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: DashboardsSalesforce Sales Cloud screenshot: HomepageSalesforce Sales Cloud screenshot: LeadsSalesforce Sales Cloud screenshot: Opportunities

Salesforce Sales Cloud Reviews (4,016)

Most positive review

 The best way to store customer data

I love how configurable this tool is. Salesforce reminds me of a kitchen where every tool, pot, and pan has its own little cubby, so everything stays perfectly organized, and you can find it exactly when you need it.

Read the full review
Reviewed 30th of March, 2016 by Christina Gremore

Most critical review

 SF for Days

Great program, big one to learn. Salesforce is a helpful tool to manage volunteer databases. It helps us increase our donor pool, contact supporters, recruit volunteers, track payments, and assists with inventory tasks.

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Reviewed 1st of April, 2016 by Admin & Volunteer Coordinator

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Salesforce Sales Cloud Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in CRM

View full ranking
95
19
20
20
16
20

#1 in Sales Management

View full ranking
94
19
20
20
15
20

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Salesforce Sales Cloud Screenshots (6)

Salesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: DashboardsSalesforce Sales Cloud screenshot: HomepageSalesforce Sales Cloud screenshot: LeadsSalesforce Sales Cloud screenshot: Opportunities

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, German, Italian, Russian, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Categories

Salesforce Sales Cloud Pricing

Starting from: $25.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Competitors Pricing

InfoFlo

Starting from: $99.00
Pricing model: One-time License
Free Trial: Available (No Credit Card required)

Freshsales

Starting from: $12.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Less Annoying CRM

Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Salesforce Sales Cloud also visited

Key Features of Salesforce Sales Cloud

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow
  • Territory management

Benefits

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

Alternatives to Salesforce Sales Cloud

GetApp Analysis

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.

What is Salesforce Sales Cloud?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.

Main Features

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.

Integrations

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.

Pricing

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.

Bottom Line

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected

Videos

John Thuet

I mostly use this product to integrate it with our landing page softare.

15/08/2017

Pros

Salesforce typically has the most "functionality". So as long as you have developers or someone who has a super in-depth knowledge of the software, you can honestly do quite a bit with the software.

Cons

UI is extremely outdated. The standard, non-specialist, will have a tough time knowing where to navigate to use the tool effectively. The ramp up process to get use to the tool takes a lot of effort. They are one of the leaders in the industry...so prices are super high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Jessie Neff-Deopp

Salesforce is the way to go!

15/08/2017

Pros

I LOVE Salesforce because its so easy to use and perfect platform to use in a office setting. Being able to customize your dashboard (homepage) with your calendar and tasks it extremely helpful. I am able to assign tasks to others in our office, and will receive a notification once the task is completed. Saves time on following up with that specific person/task!

Cons

When I receive a notification that a task was completed, the subject line just will say "task complete," Then I have to click on the link to show me which specific task was completed instead of letting me know right then and there in the subject line.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad Blank

Not a user but admin but management sux

15/08/2017

Pros

There is nothing that I use sales force for so for me I can't give an honest review of the use on the product. From a management perspective it's not very user friendly

Cons

Many users complain about this product. Unless you want to pay for some one to come in and change the programming you will constantly have issues with the outlook plugin.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Mal

My experience with saesforce is great. It just took me a lot of time to implement.

15/08/2017

Many benefits. The main one is to manage your customers easily.

Pros

Very advanced. Automation is great. Integrates with almost everything. You could not ask for more features. Most likely going to suit your company and industry.

Cons

Requires days of training and implementation. Customer support could be better. Not anything else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Augustine

Top quality product with a top quality price.

15/08/2017

Pros

software does everything and you won't be sorry that you bought it. Must easier to work with than what we currently have which is Sage CRM

Cons

It is very pricey but that is about it. You will not be sorry with this software. There is a lot to learn but can be done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Audrey Wright

Everything needed to run a small business like the big ones.

12/08/2017

Pros

This has everything all in one. I have tried some of the other software and they were all great. But this one took all their great features and at them all into one. I like this software a whole lot.

Cons

If they offered invoicing this would make this software out of this world fabulous. Other than that, that is the only con.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim  Rankel

Was huge and took care of so much tedious work that development would have had to do. Great product

11/08/2017

Pros

The flexibility to customize the platform and really brand it as your own while still getting fast read times from the data and hosting. All of the development tools and and built in out of the box features made it awesome to develop an application with.

Cons

The lack of support for the Java programming language (apex) they need to add switch statements for sure and better support for calling out to rest apis similar to how angular 2 is doing it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
james hartman

Excellent product

11/08/2017

tracking of the sales in progress

Pros

this software enables me to easily access customer records and make changes as account status changes, track my sales and leads and always know where a sale is in the pipeline

Cons

The software requires alot of duplication of information at times. Also, for me, there are a lot of things I dont use it for .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sofie O'Mara

Not too user-friendly, a bit difficult to use at times

11/08/2017

Pros

The capabilities can store so much information. Easy to find information that is stored. Good layout.

Cons

I don't think it is very user-friendly or attractive to look at. I think the design makes it look harder to use than it actually is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Guy Waddington

Top notch software

11/08/2017

Too many to list. It simply made our life easier

Pros

This program is very well designed, user-friendly, easy to use and has fantastic support. Awesome value

Cons

It's a bit pricey ............................................................................................................

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more

Who is Salesforce Sales Cloud For?



Salesforce is used by hundreds of thousands of businesses, encompassing virtually every industry, size, and geographic location. The company has developed an industry focus in key areas such as financial services, health care, life sciences, communications, retail, media, the public sector, automotive, higher education, and nonprofit groups.

Although Salesforce was built to be utilized by everyone on a company’s team, it has become most useful for professionals in the sales, marketing, and services departments. A few of the company’s most well known customers include Wells Fargo, Chipotle, Avon, Delta Air Lines, and the City of Boston.

Read the full GetApp Analysis

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