Salesforce Sales Cloud Software Pricing & Features

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

4.35/5 (13,327 reviews)

Salesforce Sales Cloud overview

What is Salesforce Sales Cloud?

Salesforce CRM (Sales Cloud) puts everything you need at your fingertips — from anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Pricing

Starting from
$25/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Italian, Russian, Spanish, Swedish
Salesforce Sales Cloud screenshot: Salesforce1 Mobile AppIntro to Salesforce for Small BusinessSalesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: DashboardsSalesforce Sales Cloud screenshot: HomepageSalesforce Sales Cloud screenshot: LeadsSalesforce Sales Cloud screenshot: Opportunities

Salesforce Sales Cloud reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.4
  3.9
  4.1
Anonymous

Excellent tool but challenge to fully deploy

Used daily for 2+ years
Reviewed 2019-12-06
Review Source: Capterra

We did not realize the capability to interface so with our manufacturing and accounting systems. While not exhaustive, the information which can be shared between the three systems had been invaluable to our sales engineering team. It's also been a great help for sharing company wide project status for pipeline projects. One of the greatest benefits has been in sales planning. We're no longer limited to running reports from 4 systems . Salesforce allows us to quickly create pipeline reports and create punch up reports for sales team members.

Pros
Since integration of SalesForce to our sales engineering team we have full visibility of quote, inquiry and sale pipeline activities. In previous systems these activities we're silo functions which depended on spreadsheet analysis lots of discussions and sales person memory. Salesforce has proven a great central repository and clearing House for all of this information. The linking with Outlook was a critical piece of this which we purchased from a third party.

Cons
The front end pricing seemed ok. BUT it took a LOT of customization to get the level of user friendly interface and process integration we needed. We ended up having to expand the customization scope twice after the initial contract. So the overall cost per user and startup was much higher than budgeted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review


Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Nicole Jones

The Premier CRM Software

Used daily for 6-12 months
Reviewed 2019-12-05
Review Source: Capterra

Salesforce has been a lifesaver as a user and admin. I have used multiple programs in both roles, and Salesforce wins hands down. I can't stress enough how much your future self will thank you by choosing the right CRM program the first time.

Pros
In every company I have consulted for and worked for, we have used or switched to Salesforce. Once built out properly, it is an asset that is scalable and will continue to benefit your sales team. The functionalities are endless: Leads, Accounts, Opportunites, Metics calculators, pipeline management tables, Groups, and options to create products too! (This one was difficult to construct but I was more than ecstatic that I could use this for wholesale as well) Let's talk about customer support: Very comprehensive. There is a whole website dedicated to tutorial videos, live chats, and Q&A boards. If you still can't figure out the problem they do have a real human you can speak to who will help you out.

Cons
The learning curve to set up your salesforce correctly is rough if you have not done any Salesforce admin work before. Starting off with a small group is easier, and the program is more forgiving when you have fewer accounts, leads, etc, but as your org grows, you will want to ensure that Salesforce is set up correctly. Errors with when you have a lot of data will take a long time to fix.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review


Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Bruce Fong

Rapid Configuration and Updates

Used daily for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

We were looking to update our CRM and wanted something cloud based and easy to reach for all users. It has been an excellent choice as we can make fast updates to our system without a lot of work or programming. People find it easy to use and onboarding new employees has been faster than before.

Pros
Very easy to use and setup customizations. There are a lot of options to customize the system to your needs without having to write code. Going from test to live in super fast and easy. It is updated three times a year that bring a lot of new features that improve what we can do in the system, Salesforce becomes more powerful each time. The ad hoc reporting is incredible to have.

Cons
The price is pretty high for some who are not going to use it all. There are a lot of extras that would need to get bought for you to get everything you want from the system. It might not be clear what is an extra. It lacks some functions that you might expect from a system like conditional fields cannot be highlighted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review


Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Arlene Saenz

Industry Standard

Used daily for 2+ years
Reviewed 2019-11-20
Review Source: Capterra

I have tried other tools, including Hubspot to use as a CRM and nothing compares to the functionality and reporting you receive from SFDC.

Pros
It is a great tool to track and analyze all sales and marketing data. It has plenty of customization and integrations available.

Cons
SFDC has a mind of its own, you need to know what you are doing if you are an administrator, however that doesn't mean you can't learn. Currently, not all functionality is available in Lightnighting (we use lightning and I keep being sent back to classic to fix some stuff).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review


Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Huw Williams

Salesforce CRM Review - Daily user

Used daily for 1-2 years
Reviewed 2019-11-06
Review Source: Capterra

My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Pros
-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications. -Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity. -A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation. -Great search feature that allows for search across the entire CRM database.

Cons
-Due to its high functionality and range of options it can be overbearing to use at times. -Requires internet connection which means there is occasional latency and is not accessible at all times. -Visually, it's not the most appealing tool that I've ever used. -Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

Minimize review


Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Salesforce Sales Cloud pricing

Starting from
$25/month
Pricing options
Free trial
Subscription

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Pricing Comparison

How does Salesforce Sales Cloud compare with other Customer Management apps?

Subscription plan?

Salesforce Sales Cloud



Free trial?

Salesforce Sales Cloud



Free plan?

Salesforce Sales Cloud



Salesforce Sales Cloud Pricing Reviews

Pros
  • Fast & robust
  • Nice softwear fast and easy
  • All Good... Specially reports are amazingh
  • Quick and easy to get started Cheapest tier is cheap
Cons
  • Expensive
  • Could be a little bit more cheaper.
  • Expensive :D.... Make it cheaper...
  • I liked the price the least. Could be cheaper.
95%
recommended this to a friend or a colleague

Salesforce Sales Cloud features

API
Activity Dashboard
Activity Tracking
Reminders
Reporting & Statistics
Social Media Integration

Automatic Notifications (201 other apps)
CRM Integration (135 other apps)
Calendar Management (181 other apps)
Custom Fields (148 other apps)
Customer Database (156 other apps)
Customizable Branding (198 other apps)
Customizable Reporting (163 other apps)
Customizable Templates (170 other apps)
Data Import/Export (178 other apps)
Electronic Payments (134 other apps)
Email Integration (192 other apps)
Real Time Data (131 other apps)
Surveys & Feedback (131 other apps)
Third Party Integration (216 other apps)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Approval Process Control
Automatic Lead Distribution
Automatic Notifications
Budgeting
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call Routing
Campaign Management
Campaign Planning
Case Management
Collaboration Tools
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Charts
Custom Fields
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Filtering
Data Import
Data Import/Export
Data Mapping
Data Migration
Data Synchronization
Data Visualization
Desktop Notifications
Document Management
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Alerts
Email Integration
Email Templates
Email Tracking
Engagement Analytics
Event Scheduling
Event Tracking
File Management
Filtered Views
Follow-up Scheduling
Forecasting
History Tracking
Inbox Management
Inventory Management
Inventory Tracking
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Integration
Multi-Campaign
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Preview Functionality
Prioritizing
Project Management
Project Notes
Project Templates
Project Tracking
Projections
Prospecting Tools
Quote Management
Real Time Analytics
Real Time Notifications
Real Time Reporting
Recurring Tasks
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Rules-Based Workflow
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Secure Data Storage
Secure Login
Social Media Integration
Status Tracking
Summary Reports
Task Management
Task Planning
Task Scheduling
Task Tracking
Template Management
Territory Management
Third Party Integration
To-Do List
Version Control
Visual Analytics
Web Forms
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Approval Process Control
Automatic Lead Distribution
Automatic Notifications
Budgeting
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call Routing
Campaign Management
Campaign Planning
Case Management
Collaboration Tools
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Charts
Custom Fields
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Filtering
Data Import
Data Import/Export
Data Mapping
Data Migration
Data Synchronization
Data Visualization
Desktop Notifications
Document Management
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Alerts
Email Integration
Email Templates
Email Tracking
Engagement Analytics
Event Scheduling
Event Tracking
File Management
Filtered Views
Follow-up Scheduling
Forecasting
History Tracking
Inbox Management
Inventory Management
Inventory Tracking
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Integration
Multi-Campaign
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Preview Functionality
Prioritizing
Project Management
Project Notes
Project Templates
Project Tracking
Projections
Prospecting Tools
Quote Management
Real Time Analytics
Real Time Notifications
Real Time Reporting
Recurring Tasks
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Rules-Based Workflow
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Secure Data Storage
Secure Login
Social Media Integration
Status Tracking
Summary Reports
Task Management
Task Planning
Task Scheduling
Task Tracking
Template Management
Territory Management
Third Party Integration
To-Do List
Version Control
Visual Analytics
Web Forms
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Approval Process Control
Automatic Lead Distribution
Automatic Notifications
Budgeting
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call Routing
Campaign Management
Campaign Planning
Case Management
Collaboration Tools
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Charts
Custom Fields
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Filtering
Data Import
Data Import/Export
Data Mapping
Data Migration
Data Synchronization
Data Visualization
Desktop Notifications
Document Management
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Alerts
Email Integration
Email Templates
Email Tracking
Engagement Analytics
Event Scheduling
Event Tracking
File Management
Filtered Views
Follow-up Scheduling
Forecasting
History Tracking
Inbox Management
Inventory Management
Inventory Tracking
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Integration
Multi-Campaign
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Preview Functionality
Prioritizing
Project Management
Project Notes
Project Templates
Project Tracking
Projections
Prospecting Tools
Quote Management
Real Time Analytics
Real Time Notifications
Real Time Reporting
Recurring Tasks
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Rules-Based Workflow
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Secure Data Storage
Secure Login
Social Media Integration
Status Tracking
Summary Reports
Task Management
Task Planning
Task Scheduling
Task Tracking
Template Management
Territory Management
Third Party Integration
To-Do List
Version Control
Visual Analytics
Web Forms
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App

166,015 reviews

See all iPhone Apps

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

25,683 reviews

See all Android Apps

GetApp Analysis

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.


What is Salesforce Sales Cloud?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.


Who is Salesforce Sales Cloud For?

Salesforce is used by hundreds of thousands of businesses, encompassing virtually every industry, size, and geographic location. The company has developed an industry focus in key areas such as financial services, health care, life sciences, communications, retail, media, the public sector, automotive, higher education, and nonprofit groups.

Although Salesforce was built to be utilized by everyone on a company’s team, it has become most useful for professionals in the sales, marketing, and services departments. A few of the company’s most well known customers include Wells Fargo, Chipotle, Avon, Delta Air Lines, and the City of Boston.


Main Features

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.


Integrations

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.


Pricing

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.


Bottom Line

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected


Videos and tutorials

Additional information for Salesforce Sales Cloud

Key features of Salesforce Sales Cloud

  • Communities for sales
  • Marketing and sales leads
  • Opportunities and quotes
  • Build and run innovative apps
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow
  • Event tracking
  • Collaborative forecasts
  • Opportunity management
  • Task tracking
  • Case management
  • Territory management
  • Automatic data capture
  • Lead management
  • Follow-up reminders

Benefits

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.