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Salesforce Sales Cloud Logo
Salesforce Sales Cloud
4.4
(17.3K)

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Cloud-based CRM & Sales Automation

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(231)

Salesforce Sales Cloud Pricing, Features, Reviews and Alternatives

Salesforce Sales Cloud product overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Key benefits of using Salesforce Sales Cloud

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Webinars
Videos
In Person
Documentation

Salesforce Sales Cloud pricing information

Value for money

4.0

/5

17.3K

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Sales Cloud features

Functionality

4.4

/5

17.3K

Total features

207

26 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Alerts/Notifications
Data Import/Export
Email Marketing

Functionality contenders

Salesforce Sales Cloud users reviews

Overall Rating

4.4

/5

17.3K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.13/10
Rating distribution

5

4

3

2

1

9.4K

6K

1.4K

258

153

Why do users choose Salesforce?

What would users change about Salesforce?

Pros
Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.
Cons
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

Overall rating contenders

Overall Rating

Great CRM

Reviewed 2 years ago

Transcript

Cory T.: Hi, my name's Cory. I'm in Houston, Texas. I'm the president of a merchant service company....

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Andrew B.

SEO Manager

Chemicals, 10,001+ employees

Review source

Overall Rating

Salesforce is the most popular CRM platform and it is easy to understand why

Reviewed 2 months ago

Transcript

Andrew: Hi, my name is Andrew. I'm an SEO manager. I would give Salesforce a four out of five. For more...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Old Reliable

Reviewed a month ago
Pros

I like the fact that SalesForce has been around for a very long time. I do not have to worry that there will be product changes, management changes or other disruptions that would affect my access to the software.

Cons

It is pricey and you will have to pay for a build to customize. The financial outlay for a new company can be significant. The support lines are sometimes lacking in specific knowledge and find that we can fix our issues ourselves faster.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Clustered CRM but definitely a must to help keep track of deals and projects

Reviewed a month ago

Overall, Salesforce has been a reliable tool for managing deals and providing data and metrics at a granular level.

Pros

I've used Salesforce for 5 years now across 3 different SaaS companies. I've also used previous tools (Bullhorn, Hubspot, Outreach, Zoho, etc...) and Salesforce has some very impressive data and analytics that can be easily accessible. I also love deal pipeline management and visualization. We are able to provide a dashboard with different metrics. You can do that with those other tools but not as granular as Salesforce.

Cons

I really don't like how it is clustered and certain members of the team have difficulty navigating through the platform. Also, from the operations perspective, it can be difficult to get too granular and automating it to a different month gets very manual. Not a deal breaker but sometimes it takes some time to get it populated for each team member or as a whole sales team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Over priced, no support, sell you products you don’t need, scam billing

Reviewed 25 days ago

Ripoff

Pros

Nothing. Overprice, extremely expensive ,no support, they sell you products that you don’t need and you could not use because they have no technical support. They want you to hire so called implementation partner that they charge arm and leg and it will take them months to customize why both Salesforce and implementation partner charging you. Such ripoff.

Cons

Overprice, extremely expensive ,no support, they sell you products that you don’t need and you could not use because they have no technical support. They want you to hire so called implementation partner that they charge arm and leg and it will take them months to customize why both Salesforce and implementation partner charging you. Such ripoff.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Salesforce Sales Cloud is an on-demand CRM platform for small

Reviewed 4 months ago

Salesforce Sales Cloud is an on-demand CRM platform for small, medium, and big enterprises that focuses on sales and customer connections. CRM capabilities on this platform include lead management, marketing automation, and contact management. These systems can be used to manage client accounts, track leads, run and monitor marketing campaigns, and provide post-sale customer service.

Pros

Because reminders, sales tracking databases, task managers, and calendar features have become key components of the daily routine, Salesforce is not only incredibly easy to use, but also extremely beneficial for all sales professionals within a specific group. Because we work in such a fast-paced and ever-changing environment, all members of our team must be familiar with sales, finance, and servicing processes in order to maximize all possible transactions and convert units as rapidly as possible.

Cons

I have yet to come across any Salesforce disadvantages, as the software has proven to be extremely useful in keeping my Sales team informed, on time, converting more leads, and more invested in their work output by setting daily reminders to hold each Salesman accountable for their daily tasks and follow ups.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sales force for your product

Reviewed 11 days ago

I've been utilizing business highlights for a very long time in addition to and it's had the option to smooth out a great deal of new business and customers that are hoping to develop and learn commitment and various procedures they need assistance with.

Pros

Salesforce Sales Cloud can get a ton of things done without paying out more cash to deal with your organization and content.

Cons

Now and again the back and programming isn't liquid and connections will be handicapped for clients on the off chance that they don't have full consents to get to everything.

Salesforce Sales Cloud FAQs and common questions

Q. What type of pricing plans does Salesforce Sales Cloud offer?

Salesforce Sales Cloud has the following pricing plans:<br><strong>Pricing model</strong>: Subscription<br><strong>Free Trial</strong>: Available


Q. Who are the typical users of Salesforce Sales Cloud?

Salesforce Sales Cloud has the following typical customers:<br>Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Salesforce Sales Cloud support?

Salesforce Sales Cloud supports the following languages:<br>English, French, German, Italian, Russian, Spanish, Swedish


Q. Does Salesforce Sales Cloud support mobile devices?

Salesforce Sales Cloud supports the following devices:<br>Android, iPad, iPhone


Q. Does Salesforce Sales Cloud offer an API?

Yes, Salesforce Sales Cloud has an API available for use.


Q. What other apps does Salesforce Sales Cloud integrate with?

Salesforce Sales Cloud integrates with the following applications:<br>Webinato, ClearSlide, Dropbox Business, GetFeedback, Zapier, Five9, Gmail, Expensify, Box, Crowdstack Pro, FinancialForce Accounting, Veeva CRM, GoTo Meeting, Eventbrite, Quickbooks Online, Birdeye, SurveyMonkey, Yesware, Mailchimp, Smartsheet, Evernote Teams, SAP Litmos


Q. What level of support does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following support options:<br>Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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