Salesforce Sales Cloud Software Pricing & Features

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

4.34/5 (11,740 reviews)

Salesforce Sales Cloud overview

Salesforce CRM (Sales Cloud) puts everything you need at your fingertips — from anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
www.salesforce.com

Pricing

Starting from
$25/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Italian, Russian, Spanish, Swedish
Salesforce Sales Cloud screenshot: Salesforce1 Mobile AppIntro to Salesforce for Small BusinessSalesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: DashboardsSalesforce Sales Cloud screenshot: HomepageSalesforce Sales Cloud screenshot: LeadsSalesforce Sales Cloud screenshot: Opportunities

Salesforce Sales Cloud reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.3
  3.9
  4.1
Jerome Matchado

SalesForce is astounding for the most part at what it does, however can be hard to adjust to specifi

Used weekly for 1-2 years
Reviewed 2019-05-17
Review Source: Capterra

It monitors our hopefuls and customers discourses over some stretch of time which causes us return from where the last discussion had finished. A decent record data also with 360-perspective on data. Devices work quite a bit of some acclaimed person to person communication destinations and could be considered as a simple exploring stage.A stage that offers deals the board, client administration, showcasing robotization and accomplice relationship the executives. It is a c cloud-based CRM arrangement, Salesforce gives you anyplace, whenever, access to your business information, even from cell phones. This stage helped us streamline our procedure and logged our discussion with every one of our customers/applicants monitoring the discourse history and knowing where we left at. It has a decent contact the board framework that enables the clients to store significantly more data like record/customer subtleties, addresses, other accessible data which permits a decent record information review. The Dashboard is adaptable and can fit to what their customer needs and requires for the particular procedure. It's a simple to explore programming particularly for the individuals who had been into cloud-based stage previously.

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Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Andrew Ho

Great CRM platform, but not always worth Salesforce's continually increasing licensing costs

Used daily for 2+ years
Reviewed 2019-03-06
Review Source: Capterra

We used Salesforce to be our CRM and Professional Services Automation (PSA) system. We custom-built the PSA, but the CRM piece was mostly Salesforce out-of-the-box. Ultimately, if you can figure how to keep your licensing and other add-in costs in check, then Salesforce can be the right tool for you. Otherwise, you may find what we found, which is that Salesforce's continual cost increases eventually cause the platform to lose its ROI. We ultimately switched from Salesforce to Microsoft Dynamics 365 after Salesforce continually and forcibly raised their costs beyond our ROI threshold. The system was functionally fine, but the annual costs had simply become too much.As a CRM platform, it's everything you could ask for. Also, its AppStore is top notch. From a functionality perspective, you cannot go wrong with Salesforce. Also, as one of the biggest and most widespread platforms, there are plenty of Salesforce resources out there, so there is no shortage of help available should you need it. If you are a small non-profit particularly, Salesforce can be an incredible resource as your first 10 licenses are free (as long as you qualify as a non-profit with Salesforce)

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Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Anonymous

SalesForce + Pardot = Winning Team

Used daily for 2+ years
Reviewed 2019-01-30
Review Source: Capterra

My current company had been using Constant Contact before I arrived, and it was poorly managed... a huge mess, even... partially due to the staff being unable to coordinate, and partially because the software was a bit clunky. I was brought on during the SalesForce onboarding process, and 36 months later, with very little management efforts from our marketing/BD staff, our data is standardized, uniform, and easily accessible. Emails are scheduled to go out once a week, months in advance, based on templates first developed by our onboarding process, and we have been able to shift our marketing staff to more analytical projects that have given us the edge we needed to be on track to make our profit-sharing bonus numbers for the first time in years.The ability to customize really makes SalesForce its own beast. I've worked for two companies that have used the software, and both looked very different, yet still intuitively the same. I like that if there isn't currently a solution for you, there are add-ons and plug-ins that can be fitted into your experience to make it an extremely tailored solution for a wide range of companies. Not only that, the customer support staff have some great tools at their disposal that give you an even deeper dimension of control, should you be unable to quite round the edges for your perfect fit. I like the seamless integration with Pardot. In addition, with Pardot's automation platform, you can literally save hours' worth of work as contact/prospect data can sync in nearly realtime, depending on the rules you've set up. If all this sounds perplexing, don't worry too much, as Salesforce has an amazing onboarding team that will work with your designated admin staff to utilize most of the software package from nearly any education/experience level.

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Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Hans Shenk

Powerful Platform With Incredible Features

Used daily for 1-2 years
Reviewed 2018-11-30
Review Source: Capterra

Salesforce has been the single most valuable tool for us in tracking prospective students through a funnel, communicating with them across channels and tying together the rest of our marketing stack. We use the Higher Education Data Architecture platform on an Enterprise level instance of Salesforce through Salesforce's philanthropic Power of Us program. As a small, private religious institution of higher education, we need a CRM that allows us to customize contact profiles to an unusual degree, as well as automating basic tasks and integrating with our various other communication and tracking platforms. Salesforce offers us unparalleled customization and allows us to combine analytics on mass emails, texts and website visits from our automation platform with individual emails, SMS, notes and phone call logs. We can analyze data not just about locations and high schools, but also about churches and youth conferences. It's also a useful tool for communication, and has a terrific integration with Twilio for 1-to-1 SMS conversations. We've found that the learning curve on Salesforce is steep. We took care of onboarding, set-up and training ourselves in order to save money on the fees, and have regretted it. I would strongly recommend getting professional help to tailor the platform to your needs from the outset. Based on my experience, I would recommend Salesforce to anyone looking for a powerful CRM product.It can be customized to fit almost any use-case Support is helpful and enthusiastic It has a vast range of features The extensive training available in Trailhead Reporting capabilities are deep Importing records is fairly simple It has a massive range of integrations with other software and services No automatic email reply capture

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Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Elena Perez

SalesForce: very powerful, but make sure you're ready!

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

We're a union, so we have a little bit of a different situation than a lot of businesses who use Salesforce, but it's been incredibly helpful in allowing us to build an internal leadership structure where we can show the relationships between our members. It has also allowed us to track member activity & engagement in some very powerful ways, and to track the work of our organizers and representatives.Really allows you to track your customers/clients/members/leads and see the arc of their interaction with your organization. If you also use something like Pardot to manage emails and online forms, it will give you a complete life timeline for the individual and how they have interacted with you. Allows you to create a journey & experience based on their interactions with you and to give quick follow-up when someone shows signs of life. The only caveat here is that you have to be ready to use it. That means more than just having people trained in how to use the interface, but making sure everyone is on board for how this kind of data can and SHOULD inform and change how you interact with your clientele. If you're used to getting back to people within 24 hours, you need to be ready to shift that to 20 minutes. If you're used to treating everyone the same, you'd better be ready to create drip/nurture programs based on behavior. If you aren't ready to use it to its full capacity, it isn't worth the investment, but if you are able to use it the way it's meant to be used, it's incredibly powerful.

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Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Salesforce Sales Cloud pricing

Starting from
$25/month
Pricing options
Free trial
Subscription

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Pricing Comparison

How does Salesforce Sales Cloud compare with other Customer Management apps?

Subscription plan?

Salesforce Sales Cloud



Free trial?

Salesforce Sales Cloud



Free plan?

Salesforce Sales Cloud



Salesforce Sales Cloud Pricing Reviews

Pros
  • Fast & robust
  • Nice softwear fast and easy
  • All Good... Specially reports are amazingh
  • Quick and easy to get started Cheapest tier is cheap
Cons
  • Expensive
  • Could be a little bit more cheaper.
  • Expensive :D.... Make it cheaper...
  • I liked the price the least. Could be cheaper.
95%
recommended this to a friend or a colleague

Salesforce Sales Cloud features

API
Activity Dashboard
Activity Tracking
Automatic Reminders
Contact Database
Mobile Integration
Reporting & Statistics
Social Media Integration

Automatic Notifications (176 other apps)
CRM Integration (121 other apps)
Calendar Management (162 other apps)
Custom Fields (136 other apps)
Customer Database (131 other apps)
Customizable Branding (162 other apps)
Customizable Reporting (139 other apps)
Customizable Templates (140 other apps)
Data Import/Export (153 other apps)
Electronic Payments (120 other apps)
Email Integration (164 other apps)
Third Party Integration (182 other apps)

Competitor Feature Comparison

API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Approval Process Control
Automatic Notifications
Automatic Reminders
Budgeting
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Campaign Management
Campaign Planning
Case Management
Collaboration Tools
Collaborative Forecasting
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Fields
Customer History
Customizable Approvals
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Import
Data Import/Export
Data Visualization
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Templates
Email Tracking
Engagement Analytics
Event Tracking
Filtered Views
Follow-up Scheduling
Forecasting
History Tracking
Inbox Management
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Multi-Campaign
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Planning Tools
Preview Functionality
Prioritizing
Projections
Prospecting Tools
Quote Management
Real Time Notifications
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Status Tracking
Tagging
Task Management
Task Scheduling
Task Tracking
Territory Management
Third Party Integration
To-Do List
Version Control
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Approval Process Control
Automatic Notifications
Automatic Reminders
Budgeting
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Campaign Management
Campaign Planning
Case Management
Collaboration Tools
Collaborative Forecasting
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Fields
Customer History
Customizable Approvals
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Import
Data Import/Export
Data Visualization
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Templates
Email Tracking
Engagement Analytics
Event Tracking
Filtered Views
Follow-up Scheduling
Forecasting
History Tracking
Inbox Management
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Multi-Campaign
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Planning Tools
Preview Functionality
Prioritizing
Projections
Prospecting Tools
Quote Management
Real Time Notifications
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Status Tracking
Tagging
Task Management
Task Scheduling
Task Tracking
Territory Management
Third Party Integration
To-Do List
Version Control
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Approval Process Control
Automatic Notifications
Automatic Reminders
Budgeting
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Campaign Management
Campaign Planning
Case Management
Collaboration Tools
Collaborative Forecasting
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Fields
Customer History
Customizable Approvals
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Import
Data Import/Export
Data Visualization
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Templates
Email Tracking
Engagement Analytics
Event Tracking
Filtered Views
Follow-up Scheduling
Forecasting
History Tracking
Inbox Management
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Multi-Campaign
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Planning Tools
Preview Functionality
Prioritizing
Projections
Prospecting Tools
Quote Management
Real Time Notifications
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Status Tracking
Tagging
Task Management
Task Scheduling
Task Tracking
Territory Management
Third Party Integration
To-Do List
Version Control
Workflow Management
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Mobile apps

iOS App

130,941 reviews

See all iPhone Apps

Requires iOS 11.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

22,016 reviews

See all Android Apps

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#1 in CRM

View full ranking
75
20
20
16
19

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Salesforce Sales Cloud also features in these categories:

GetApp Analysis

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.


What is Salesforce Sales Cloud?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.


Who is Salesforce Sales Cloud for?

Salesforce is used by hundreds of thousands of businesses, encompassing virtually every industry, size, and geographic location. The company has developed an industry focus in key areas such as financial services, health care, life sciences, communications, retail, media, the public sector, automotive, higher education, and nonprofit groups.

Although Salesforce was built to be utilized by everyone on a company’s team, it has become most useful for professionals in the sales, marketing, and services departments. A few of the company’s most well known customers include Wells Fargo, Chipotle, Avon, Delta Air Lines, and the City of Boston.


Main features

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.


Integrations

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.


Pricing

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.


Bottom line

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected


Videos and tutorials

Additional information for Salesforce Sales Cloud

Key features of Salesforce Sales Cloud

  • Communities for sales
  • Marketing and sales leads
  • Opportunities and quotes
  • Build and run innovative apps
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow
  • Event tracking
  • Collaborative forecasts
  • Opportunity management
  • Task tracking
  • Case management
  • Territory management
  • Automatic data capture
  • Lead management
  • Follow-up reminders

Benefits

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.