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Salesforce Sales Cloud Logo

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Cloud-based CRM & Sales Automation

(347)

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Salesforce Sales Cloud Pricing, Features, Reviews and Alternatives

Salesforce Sales Cloud product overview

Price starts from

25

/user

Per month

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Key benefits of using Salesforce Sales Cloud

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Webinars
Videos
In Person
Documentation

Salesforce Sales Cloud pricing information

Value for money

4.0

/5

18.4K

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Sales Cloud features

Functionality

4.4

/5

18.4K

Total features

192

28 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Alerts/Notifications
Data Import/Export
Reporting & Statistics
Mobile Access

Functionality contenders

Salesforce Sales Cloud users reviews

Overall Rating

4.4

/5

18.4K

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.15/10
Rating distribution

5

4

3

2

1

10.1K

6.3K

1.5K

262

161

Why do users choose Salesforce?

What would users change about Salesforce?

Pros
Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.
Cons
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

Overall rating contenders

AJ
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Angel J.

HMIS Operations Manager

Nonprofit Organization Management, 51-200 employees

Review source

Overall Rating

Is effective and enhances everyday work life!

Reviewed 5 months ago

Transcript

Angel J.: My name is Angel, and I'm the HMIS Operations Manager for a company that is now 60 plus employees...

RS
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Rod S.

National Field Sales Administrator

Food Production, 501-1,000 employees

Review source

Overall Rating

Salesforce Sales Cloud Review: A simple, intuitive CRM

Reviewed 7 months ago

Transcript

Rod S.: Hi, my name is Rod. I am the National Field Sales Administrator for a medium-sized company in...

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Sarah H.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce - Marketing & Lead Gen

Reviewed 4 years ago

We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.

Pros

Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.

Cons

We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.

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Audrey H.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The robust and efficient database facilitates contact with customers

Reviewed a year ago

I really appreciate how flexible the system is, as each of our business segments has very specific needs. By deploying our Salesforce administrators and developers on every project, we can provide value to every sales team.

Pros

The dashboard is my favorite part of Salesforce Sales Cloud. Its cheery hue helped us forget about the quotas we were supposed to meet. I can also attest to its ease of usage. I was concerned that there would be a lot of fields to fill out, but the system's auto-population feature quickly put my mind at ease.

Cons

I wouldn't call it a complaint because every system has its quirks, but Salesforce's slow performance is occasionally frustrating. Given the limitations of our network and the sheer quantity of people using the internet, I suppose it is to be expected.

HV
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Harsh V.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce sales cloud is very helpful for businesses.

Reviewed 18 days ago

My overall experience with salesforce salesforce cloud is good. It provides multiple ways for customization and implementation. We can easily and securely connect the salesforce sales cloud with other cloud or third-party applications. It provides standard and custom ways to build business automation. It has multiple data import and export tools. We can analyze data using salesforce reports and dashboards.

Pros

Salesforce sales cloud keeps data aggregated which helps to grow the business. We can get the leads by using powerful looks like web-to-lead and email-to-lead. Once leads are qualified we can convert those leads to accounts and contacts easily. Salesforce sales cloud provides different automation to make business automated.

Cons

Salesforce sales cloud is a very strong platform but it is very expensive for small and medium-sized businesses.

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Brent W P.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Greats software for CRM but expensive and hard to impliment

Reviewed 3 years ago

My overall experience was frustrating and the lack of support only clouded the quality of the product. When we ask for support we were told we had to go to a third party to get any help on our implementation. This was not clearly communicated when we were sold the software.

Pros

Saleforce is the standard for the industry and has a price tag to match. When we implements Sales force we had 2 sales people and 6 PM’s that used it. The customization and automation where fantastic features and of great benefit. The sales to customer success migration was also a valuable feature for us.

Cons

The software was expensive and the sales person made licensing sales complicated and confusing. Once we were sold on the software our sales person disappeared and we had another rep who basically said deal with what you have. We wanted to change our model around but at the time Salesforce did not let us do this. We let the license expire and moved to another product

JJ
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John J.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce- my preferred CRM system

Reviewed 3 months ago

Overall, Salesforce is a good, quality system that delivers strong with my CRM and sales pipeline needs to help grow the business, and maintain existing relationships with customers.

Pros

Salesforce is good at several things, it actually has more functions that I use. My main likes are the CRM capabilities of it and helping with my sales pipeline.

Cons

It has an excessive amount of features that I just don't use.

Salesforce Sales Cloud FAQs

Q. What type of pricing plans does Salesforce Sales Cloud offer?

Salesforce Sales Cloud has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Salesforce Sales Cloud?

Salesforce Sales Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Salesforce Sales Cloud support?

Salesforce Sales Cloud supports the following languages:
French, Russian, Swedish, Italian, German, English, Spanish


Q. Does Salesforce Sales Cloud support mobile devices?

Salesforce Sales Cloud supports the following devices:
Android, iPad, iPhone


Q. Does Salesforce Sales Cloud offer an API?

Yes, Salesforce Sales Cloud has an API available for use.


Q. What other apps does Salesforce Sales Cloud integrate with?

Salesforce Sales Cloud integrates with the following applications:
Webinato, ClearSlide, Dropbox Business, GetFeedback, Zapier, Five9, Gmail, Expensify, Box, Crowdstack Pro, Professional Services Cloud, Veeva CRM, GoTo Meeting, Eventbrite, QuickBooks Online, Birdeye, SurveyMonkey, Yesware, Mailchimp, Smartsheet, Evernote Teams, Litmos


Q. What level of support does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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