Salesforce Pricing, Features, Reviews & Comparison of Alternatives

Salesforce Reviews

Salesforce

Cloud-based CRM & Sales Automation

3.95/5 (146 reviews)   Write a review
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Who is Salesforce For?

Salesforce is used by hundreds of thousands of businesses, encompassing virtually every industry, size, and geographic location. The company has developed an industry focus in key areas such as financial services, health care, life sciences, communications, retail, media, the public sector, automotive, higher education, and nonprofit groups.

Although Salesforce was built to be utilized by everyone on a company’s team, it has become most useful for professionals in the sales, marketing, and services departments. A few of the company’s most well known customers include Wells Fargo, Chipotle, Avon, Delta Air Lines, and the City of Boston.

Read the full GetApp Analysis

Salesforce GetRank

Reviews
Integrations
Mobile
Media
Security

#3 in Sales Management

View full ranking
70
13
20
17
20

#6 in CRM

View full ranking
70
13
20
17
20

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Salesforce Screenshots (6)

Salesforce Pricing

Starting from: $25.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $65 /user/month* (billed annually) Deeply customizable CRM for your business $125 /user/month* (billed annually) Unlimited CRM power and support $250 /user/month* (billed annually)

View Pricing Plans

Key Features of Salesforce

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow

Salesforce Overview

Salesforce CRM (Sales Cloud) puts everything you need at your fingertips—from anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
  www.salesforce.com

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, German, Italian, Russian, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Certifications
Safe Harbor, TRUSTe

Benefits

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the
live data you need
- Get insights you need to make smarter decisions

Salesforce Reviews & Ratings

User ratings

(50)
(59)
(24)
(10)
(5)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Salesforce can do anything

Verified Reviewer  29th of January 21:02

Joe Bennett, Entrepreneur
Salesforce is the most customizable and robust CRM out there. Once you figure out what it can do, there really is no limit to the applications it can have to your business. However, because it's so robust it can be difficult initially to figure out how to best use it.

Pros: So much customization potential. And the new lightning experience looks super cool!

Cons: Hard to figure out how to navigate initially

SalesForce

Verified Reviewer  22nd of January 23:35

VP - Operations (Accounting company, 11-50 employees)
The SalesForce tool is incredibly robust and can sometimes be overwhelming if you only want simple tasks performed or simple data maintained. However, if you are looking for a truly customizable CRM solution then SaleForce is the place to go. They continue to enhance the features and abilitiyes of the tool.

Pros: The amount of data that can be included in the system and adjusted to produce very applicable reports is incredible. Very useful in keeping a handle on tasks and reminders as to when to follow up with prospective customers and next steps.

Cons: As mentioned the tool is very robust and simply using the "out of the box" Salesforce could be challenging for many companies. I would suggest engaging a SalesForce implementation team like RelationEdge to appropriately implement the tool. Investing in the implementation process will ultimately save thousands in heartache in the future.

Rating breakdown
Ease of use
Value for money
Customer support

It can do it all!

Verified Reviewer  1st of January 20:56

Lea Emerson, Mapping Coordinator
We've used salesforce for a number of years. We are often pushing the limits to customize salesforce to match our non-traditional needs. While it's not always straight forward, we have always been able to change the layouts and processes to fit our needs.

Pros: Sign in from anywhere, customize anything, apps for days!

Rating breakdown
Ease of use
Value for money
Customer support

Good, but needs work

Verified Reviewer  23rd of December, 2015 21:18

Marketing Program Manager (Wireless company, 51-200 employees)
Our sales team lives in Salesforce but as a marketing user there is still some user experiences that need to be fixed. Very comprehensive and robust platform, but very dated user interface and not optimized for ease of use.

Pros: - Robust reporting capabilities - Very customizable

Cons: - Not easy to use - Dated interface

Rating breakdown
Ease of use
Value for money
Customer support

Salesforce

Verified Reviewer  21st of December, 2015 18:38

Salesforce Engineer (Information Technology and Services company, 11-50 employees)
I have used Salesforce as both and end user and now a system admin/developer. My first exposure to the system was while working in a non-profit organization. I became familiar with the system while working to customize and design it meet the needs of the organization. It helped us to increase efficiency, manage our data, and allowed for visibility across the org. I now work as an administrator/developer for a Salesforce Implementation Partner. I design systems for Enterprise businesses in a way that helps them successfully manage their business processes. increase sales and efficiency.

Pros: Very user friendly, and easy to learn. Lots of documentation and assistance available. Excellent customer support, and an amazing success community of peers that are eager to assist and help.

Cons: There can be some bugs each time Salesforce announces a new release. It can be frustrating to work with the system and lots of features are still in beta. At times it can be confusing and a bit overwhelming from a development standpoint, but I am also still learning.

Rating breakdown
Ease of use
Value for money
Customer support

An amazing tool that keeps getting better

Verified Reviewer  17th of December, 2015 08:24

Sales & Marketing Operations Manager (Information Technology and Services company, 51-200 employees)
Generally an amazing, easy to use and easy to configure tool that keeps getting better. Desktop integration is great and the mobile app has improved alot recently.

Pros: So easy to configure Created lots of custom objects Can really modify it to your needs Great reporting

Cons: Reporting around leads and contacts is a constant issue - joined reporting made no difference Admin section needed a refresh but lightning has helped this

Rating breakdown
Ease of use
Value for money
Customer support

Very good system, but there is a learning curve

Verified Reviewer  16th of December, 2015 19:51

Andrew Driscoll, Full Stack Marketer at PSMJ
Salesforce is a great system out of the box and can be customized into pretty much anything you could think of. At my current company it currently is used across all of our aspects of business, all with very different needs. It handles our product orders, our training orders, and well as managing our consulting work. It took awhile for people to learn to use and like the software, but once everyone was on board, it became a very powerful system that manages our contacts and is used almost as a project management software for many people. The integration across many platforms is also a major advantage of Salesforce over competitors since it is the most widely used CRM software. Overall I would recommend the software to anyone looking for a CRM. The value of being able to connect with so many other programs and the amount of support you get from support, 3rd party consultants and the online community, can't be rivaled by any other CRM software.

Pros: Integrations Customization Powerful Reporting Features

Cons: Difficult to on-board Not very intuitive

Rating breakdown
Ease of use
Value for money
Customer support

Great platform for sales enablement

Verified Reviewer  19th of November, 2015 15:24

Robert Haines, Arizona Native, Techie and Sales / BizDev Specialist
I have used Salesforce for many years and overall, it's a great CRM platform. However, it's also very expensive to get the whole team onboard with it. They get you hooked on the entry-level package for roughly $25/user/mo and that's not too bad really, but then you start to realize the limitations and when it comes time to upgrade to the next-level plan, it JUMPS to like $65/user/mo and you have to have every single person on your team jump to that next-level with you, even if you are the only user that needs the additional features that next-level offers (like for me, it was the ability to mass email and have all automatically tracked/logged in Salesforce... the rest of my users DID NOT need that feature). So when those kind of situations happen, working with Salesforce can become quite frustrating. I really wish they'd work out a better system to make the need of each individual user be met without breaking the bank.

Pros: Highly configurable/customizable Highly extensible, has a huge add-on/apps store TONS of features, it can do anything (*cough* if you pay through the nose *cough*)

Cons: Very expensive Every single user has to upgrade even if only one person needs the upgrade to a higher-level plan to get access to important features Have to program in their proprietary APEX language, which is a bit frustrating

Rating breakdown
Ease of use
Value for money
Customer support

Not the right for a small team in a small business.

Verified Reviewer  4th of November, 2015 15:20

Emilee Anderson, Client Engagement Manager at Trekk
We re-purchased both Salesforce and Data Clean after 4 or 5 years of going without it. Understandably, prices had increased since we last used it so in order to be at the price point we needed, we had to lock into a 3 year contract. This was a mistake on our part. Having one full time sales/marketing person and 3 owners that function as account managers, there was just no need for the tool. There are plenty of features to utilize, but none of which were beneficial in our day to day operations. Integrating Salesforce with any of our other tools was a nightmare. Nothing every synced properly and both their forum and customer support were completely unhelpful.

Pros: For a larger team that needs detailed reports pulled consistently, I could see how it would be really beneficial. The tool is super robust and has an overwhelming amount of features. A company with large amounts of data being input daily, would definitely benefit from it.

Cons: For a small organization, there just wasn't a need for it. We could never figure out how to use the tool to best suit our needs even after information sessions and training videos. In our eyes, the tool was a giant web that required some serious sifting to even accomplish the simplest of tasks. When confronted with issues, it was frustrating to not receive any help from an disinterested customer service rep.

Rating breakdown
Ease of use
Value for money
Customer support

Best CRM available

Verified Reviewer  28th of October, 2015 16:49

Account Executive (Human Resources company, 51-200 employees)
I have been using Salesforce for nearly 3 years and have been impressed with it. It's really easy to use and the reporting capabilities are incredible. I use it to report on my sales stats, calls, emails, and just about anything else that I want to see.

Pros: Easy to use, reporting is amazing, and it's always up.

Cons: No color coding in the calendar, syncing to certain 3rd party software can be buggy, and load time can be slow at times.

Rating breakdown
Ease of use
Value for money
Customer support

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Frequently used together

Alternatives to Salesforce

Insightly
  • · sync calendar items between Insightly and Google Calendar
  • · Mass email/email templates for sales
  • · Gmail, Outlook 2013/Office 365
  • · Lead Management
Visit WebsiteCompare App
InsightlyCustomer Management
Zoho CRM
  • · Sales Force Automation
  • · Marketing Automation
  • · Customer Support & Service
  • · Inventory Management
Visit WebsiteCompare App
Zoho CRMCustomer Management
SalesforceIQ
  • · Seamless integration with your inbox and calendar
  • · Automatic email and calendar logging so you don't have to
  • · Unified address book for your entire team
  • · Hundreds of supplementary data sources enrich your contacts
Visit WebsiteCompare App
SalesforceIQCustomer Management

GetApp Analysis

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.

What is Salesforce?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.

Main Features

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.

Integrations

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.

Pricing

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.

Bottom Line

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected

FAQs for Salesforce

Below are some frequently asked questions for Salesforce.

Q. What are the main features of Salesforce?

Salesforce offers the following features:

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow

Q. How much does Salesforce cost?

We have the following pricing information for Salesforce:

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Salesforce?

Salesforce has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Salesforce support?

Salesforce supports the following languages:

English, French, German, Italian, Russian, Spanish, Swedish

Q. What type of pricing plans does Salesforce offer?

Salesforce has the following pricing plans:

Free Trial, Subscription

Q. Does Salesforce support mobile devices?

Salesforce supports the following devices:

Android, iPhone-iPad, Mobile Web App

Q. Does Salesforce offer an API?

Yes, Salesforce has an API available for use.

Q. What other apps does Salesforce integrate with?

Salesforce integrates with the following applications:

Expensify, Jobscience, QlikView, SurveyMonkey, MailChimp, Desk.com, Dropbox, Smartsheet, QuickBooks Online, FinancialForce Accounting, GoToMeeting, Evernote, RingCentral, Litmos LMS, 8x8, Box, Yesware, ClearSlide, Five9, Veeva CRM, Eventbrite, GetFeedback, Gmail, Zapier, Hoop.la

Q. What level of support does Salesforce offer?

Salesforce offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


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