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Salesforce Sales Cloud Pricing, Features, Reviews and Alternatives

Salesforce Sales Cloud product overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Key benefits of using Salesforce Sales Cloud

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Webinars
Videos
In Person
Documentation

Salesforce Sales Cloud pricing information

Value for money

4.0

/5

16.5K

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Sales Cloud features

Functionality

4.4

/5

16.5K
Total Features154 24 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Email Marketing
Data Import/Export
Mobile Access

Functionality contenders

Salesforce Sales Cloud users reviews

Overall rating

4.4

/5

16.5K

Positive reviews

89%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.12/10
Rating distribution

5

4

3

2

1

8,840

5,833

1,428

251

148

Why do users choose Salesforce?

What would users change about Salesforce?

Pros
Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Pretty good, I’m fairly new to the system but it was pretty easy to learn and maneuver which is very important with the position that I am in.

LA

Lucy A.

The Chatter function gives great, quick connections to employees and collegues company-wide. Customer services is fantastic and highly responsive.

AA

Amanda A.

Cons
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.

KR

Kelly R.

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Great CRM

Reviewed a year ago

Transcript

Cory T.: Hi, my name's Cory. I'm in Houston, Texas. I'm the president of a merchant service company....

CG

Ciara G.

Consultant

Banking, 1-10 employees

Review source

Overall Rating

Ideal CRM to meet all your needs

Reviewed a year ago

Transcript

Ciara: Hi, I'm Ciara. I am a nonprofit director in the industry of education, and I would rate Salesforce...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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2022 Salesforce Sales Cloud(My opinion)

Reviewed 10 days ago

helped improve on sales performance.

Pros

Salesforce sales cloud is probably not the only best performing salesforce tool out there, however, it has high and effective features which in my close to 2 years of experience working with it has brought a lot of sales boosts to my team. It's unique for its great features although, we made a lot of losses in our first experience with the software( due to unfamiliarity); but as they say" practice makes perfect", we were able to surpass all and gain absolute management on our sales representatives. There was nothing more enthusiastic than we are able to have complete tracking of our sales performance, connecting with our clients securely.

Cons

It's sad to know that 2-factor authentification works by default(automatically) on my account whereas, with other software, it's an option. This isn't bad, however, it is sometimes frustrating going through all that if I have to jump to the tool speedily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great help to all our sales reps

Reviewed 2 months ago

Our sales reps have been much more efficient using this software. It really helps them when they hit the road to make sales calls.

Pros

The CRM software is very easy to use for all our Sales reps not dependent on their tech skill level. We are able to use the software for customer management and that includes emails, tasks, mapping, and route generation. Geopointe is a very good solution to add that give the ability to create heat maps and generate routes for today and for future travel. The software has the ability to track all contacts with the customer, email, phone call, etc.

Cons

We sync this software with our ERP software, NetSuite. The sync process with Celigo works well but the time for the sync could be faster. The dashboards are great but sometimes getting the exact data is difficult if that data is synced with another ERP like we do with NetSuite.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Big Name Big Deal

Reviewed 2 months ago

I once was a raving salesforce fan. That ship sailed. I am no longer much of a fan. The product has gotten too complicated for smaller business units. They don't need all the features. They don't need the price. The monthly cost is one thing. The set up and integration costs are huge. Can't bring myself to spend the money for that when other options are more than viable and more than competitively priced.

Pros

I've been a salesforce administrator 3 times. At one of the companies we integrated nearly everything into salesforce. The joke was the janitor couldn't take out the trash without a salesforce entry. It does some things well. But, over the years it has become too bloated. Small companies just don't need all the functionality and costs.

Cons

The cost has gotten too high. There are competitors on the market that do it very well for a lot less. Programming used to be pretty easy. That has gotten more difficult over the years. To the point where I am no longer a fan. I am a firm believer in CRM. I built my first CRM from scratch in 1988. There was no shrink wrap back then. But the program has gotten bloated and suffers from mission creep.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One shot solution for Business to maintain Sales and Leads

Reviewed 4 months ago

Experience with salesforce is amazing as it is a place where you get to implement all the out of box functionalities and provide a great solution to the business. The automation tool have made most of the task very easy and in a organized way. Lightning Components are developed which can display and capture the data from the user which is great . Most of the things can be done using standard functionalities and if not then we can use apex classes to implement business logic and using that there is no limits in salesforce you can do whatever implementation you can think of .

Pros

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included . There are out of the box functionality which helps the business with multiple automation tools etc. There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools...

Cons

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology . They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load . The mobile experience on Tabs is not that great and can be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Top CRM for Sales for a reason

Reviewed 6 days ago

I really enjoy working in Salesforce, and helping others to get the best from the system, sometimes the amount of choice can seem overwhelming, but I have yet to come across a problem that couldn't be resolved

Pros

The Salesforce platform is highly customisable, so while you get some features out of the box that you can implement, you are only limited by the imagination (and technical knowhow) in where you want to take the system, and the platform can grow with your needs should you wish to move outside of Sales only, there are add ons that can be purchased/enabled which will allow you to manage multiple areas of your business should you wish.

Cons

There is a possibility to over engineer the system, or to create too many customisations, which could lead to boxing yourself in, luckily there are plenty of resources available to be able to steer you in the right direction

Salesforce Sales Cloud FAQs and common questions

Salesforce Sales Cloud has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Salesforce Sales Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Salesforce Sales Cloud supports the following languages:
French, Russian, Swedish, Italian, German, English, Spanish


Salesforce Sales Cloud supports the following devices:
Android, iPhone, iPad


Yes, Salesforce Sales Cloud has an API available for use.


Salesforce Sales Cloud integrates with the following applications:
Webinato, ClearSlide, Dropbox Business, GetFeedback, Zapier, Five9, Gmail, Expensify, Box, Hoop.la, FinancialForce Accounting, Veeva CRM, GoToMeeting, Eventbrite, QuickBooks Online, BirdEye, SurveyMonkey, Yesware, Mailchimp, Smartsheet, Evernote, SAP Litmos


Salesforce Sales Cloud offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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