Listen360 vs Experience.com

SurveyMonkey

Trustpilot

Broadly

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

A customer review management tool that brings businesses and consumers together through reviews.

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Anonymous Feedback

Commenting/Notes

Communication Management

Complaint Monitoring

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Email Reminders

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multi-Location

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Performance Metrics

Process/Workflow Automation

Pulse Surveys

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Response Management

Review Monitoring

Review Notification

Review Request

Search/Filter

Segmentation

Sentiment Analysis

SEO Management

SMS Messaging

Social Media Integration

Social Promotion

Social Sharing

SSL Security

Survey/Poll Management

Surveys & Feedback

Template Management

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

Visual Analytics

Website Integration

Widgets

Listen360

Web-based

Basic

Director of CX

Could use more up-to-date functionality to keep the experience feeling modern.

Manager

The interface is intuitive enough to see all your feedback in one area and respond to your detractors.

Has given us insight into how our business is performing

Owner

Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral)

Once you're set up, it's really simple to generate surveys and start receiving feedback.

Center Manager

Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers.

like how its easy to use and integrate into our emails

vice president

pricing is a bit more costly then some of the alternatives

For the price point, I'm definitely satisfied with the service.

Easy to work with, works well with Salesforce

I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys .

Customer Quality Manager

I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.

president 

Would like customers to have option of reviewing outside listen 360

owner

I like that I can client feedback immediately after their session.

Director of Operations

Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.

Lead Sales

Ease of use, graphics pulse of the customer worc

Easy to use and love the ability to get clear feedback

Quality Assurance 

My challenges with the software were user error and not having enough time to use it to its full potential.

Senior Coordinator

We utilize it to maintain excellence in customer experience.

director of business services

Listening to our members more and identifying issues that we can solve.

Account Manager

I really appreciate the daily emails that share the previous days' reviews.

Vice President

Very good, they try to help us but some issues are still open

Great way to see positive and negative feedback.

How easy it is to use and that it is automated.

Executive Director

This software has resulted in detailed reviews from many more customers than ever before.

Director Marketing and Business Development

VERY good experience with the product and support tea.

Onsite Owner

Easy to understand results; easy to implement significant customer changes; positive way to award employee performance.

If you wanna see how you are performing with your clients - this is the place to do it

This software makes collecting information easy.  

Customer Feedback

Bugs and Issues

Feedback Response

Employee Improvement

Pricing

Tech Tracking

Survey

Review Email

Client Feedback

Customer Franchise

Mid-size Business

Large Enterprises

Small Business

Experience.com is a customer experience (CX) suite designed to manage the satisfaction and engagement of customers throughout their journey. With the CX Campaigns, professionals can automate survey requests, personalize outbound campaigns, send anonymous surveys, and more.

Engagement Tracking

Knowledge Management

Media Monitoring

Predictive Analytics

Experience.com

Windows

Linux

Chromebook

Android

iPhone

iPad

Mortgage Loan Originator

This immediately changed the rankings to where only those professionals paying for the extended web presence, which alone could be a great feature, are the ones at the top, regardless of if they are the highest ranking professionals by review quality and count.

Loan Originating Partner

Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me.

Branch Manager

Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc.

Branch Manager and Producing Loan Officer

I keep getting notifications about realtors asking for me to rate or review them but there is no way to tell which ones are requesting it on my dashboard.  

My Google reviews, Facebook reviews, Zillow reviews, etc are all mine without me paying for anything. If I cancel Experience.com, I lose those reviews.

Loan Originator Assistant

Experience.com has been invaluable to my business, automating review requests and syncing them across social media platforms.

Realtor

The system keeps disconnecting apps like Facebook, instagram, LinkedIn, etc and I have to be constantly checking on it.

They created a system for them to win at - a business move that may have sounded good from the start, but it is only good for their customers willing to pay.

Senior Loan Officer

Wants me to add things I don't have and don't seem to see everything marked as completed even after completing it.

The integration with our CRM for automatic review requests after a deal closing is wonderful.

It's nice to have one clean platform for clients and being able to see how you stack up as an LO in your given area.

Senior Mortgage Advisor

Being able to automatically share reviews to other platforms when they are completed, mainly social media, allows us to increase our brand recognition instantly.  

Branch Manager Mortgage Banker

It's another thing for me to keep track of if I really want to be successful with it and there are so many other things that I use daily already.

I'm sure the business model will work for them still, as they'll be servicing less clients but at a higher revenue per client.

President’s Club Loan Officer

The pop ups for awards without allowing free form additions

VP Sr. Loan Officer

Love that the system pulls the reviews from other sites that reviews are distributed too throughout the web to have one platform watching and managing all of the activity.

Senior Mortgage Loan Officer

I love how my reviews are shared on social media and helps me rank highly on google.

Owner - Real Estate Broker

The combined reviews feature combining all of my review ratings into one.

Mortgage Loan Officer

Allows customers to share their experience of doing business with me with others.

Loan Originator

I also love that you can point future clients to the site and see your reviews.

Branch Manager, Producing

It posts their comments to social media without having our staff taking any extra steps.

Loan Officer

very satistfied, a great way of referencing myself to prospective client since the review tells about me and my work ethics

I love the ease of getting high marks on my reviews and that they get cross posted without me having to think about it.

Needing to pay for AI analysis to boost score.

a little clunky linking google business it took 4 days to sync

I love how it brings all of my online reviews to one location.  

Loan officer

the emails should have the review on it...not just make you login to the website to see it.

The response rate since using experience.com is much higher than other products used in the past.

Mortgage Banker

Experience.com allows my clients to see what others have experienced with us and feel comfortable with such a large transaction (a home purchase)

Experience.com declined my request to remove that negative review, and that affected my overall score.

Listen360 vs Experience.com Comparison (2026)

Listen360

Experience.com

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives