App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Listen360 Logo

Listen360

4.8
(43)

Write a review

Customer engagement software for feedback & online reviews

see alternatives

(0)

Listen360 Pricing, Features, Reviews and Alternatives

Listen360 product overview

What is Listen360?

Listen360 is a customer engagement software designed to help businesses collect and manage client feedback, online reviews, and testimonials using Net Promoter Score (NPS) surveys. The platform allows managers to monitor customer sentiments, capture feedback, follow-up on closed loops, post reviews, and gauge satisfaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
Email/Help Desk

Training options

Documentation
Webinars
Live Online
Videos

Listen360 features

Functionality

4.7

/5

43

Total features

70

4 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Alerts/Notifications
Data Import/Export
Customizable Branding

Functionality contenders

Listen360 users reviews

Overall Rating

4.8

/5

43

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.48/10
Rating distribution

5

4

3

2

1

35

7

1

0

0

Pros
Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.
L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.
Cons
My challenges with the software were user error and not having enough time to use it to its full potential.
I can't think of anything that I dislike about the software.
The number of clicks to get to the screen to address a at risk user.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Game changer!

Reviewed 3 years ago
Pros

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Cons

The number of clicks to get to the screen to address a at risk user

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product!

Reviewed 5 years ago

Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Pros

I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Cons

Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Listen 360

Reviewed 3 years ago

Works well for what it is supposed to do. A great way to hear from your customers.

Pros

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Listen 360 has a pulse on what is going on.

Reviewed 7 months ago

I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.

Pros

Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.

Cons

There are times surveys come in for the wrong service line and this effects other scores under other technicians.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Simple to implement, valuable insights via easy-to-use interface for all levels of the org

Reviewed 6 months ago

Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.

Pros

Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting

Cons

A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.

Listen360 FAQs and common questions

Q. Who are the typical users of Listen360?

Listen360 has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Listen360 support?

Listen360 supports the following languages:
English


Q. Does Listen360 offer an API?

No, Listen360 does not have an API available.


Q. What other apps does Listen360 integrate with?

Listen360 integrates with the following applications:
Pike13, Jonas Enterprise, Perkville


Q. What level of support does Listen360 offer?

Listen360 offers the following support options:
Phone Support, Chat, Email/Help Desk

Common Listen360 comparisons

Related categories