App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Listen360 Logo

Listen360

Customer engagement software for feedback & online reviews

Last updated: November 2024

Listen360 - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Listen360?

Listen360 is passionate about revolutionizing customer engagement. Our platform empowers businesses to optimize customer feedback, maximize customer satisfaction, and drive substantial growth. With our powerful software, you can build a strong brand, retain loyal customers, and outperform your competitors.

By leveraging NPS data, you’re able quickly see performance trends and accurately determine the value of your brand locations. We facilitate continuous feedback collection through various channels, ensuring prompt resolution of concerns and the maintenance of high customer satisfaction. We automatically encourage satisfied customers to share their positive experiences on popular platforms like Google, Facebook, and LinkedIn, boosting your brand's visibility and attracting more customers.

Our text analytics feature unlocks deeper insights into customer preferences, allowing you to tailor your offerings and create personalized experiences that keep customers coming back. We believe in empowering your employees with the necessary resources and training to consistently meet and exceed customer expectations.

Our user-friendly platform lets you effortlessly collect and manage valuable customer and employee feedback, reviews, and testimonials using NPS surveys. Are you ready to gain real-time insights into customer sentiments, monitor feedback, and exceed expectations?

Starting from

99

Alternatives with better value for money

Listen360's key features

Most critical features, based on insights from Listen360 users:

Negative Feedback Management
4.7
(10)
Reporting/Analytics
4.9
(8)
Customer Experience Management
4.9
(9)
NPS Survey Structure
4.9
(7)
Complaint Monitoring
4.8
(6)
Dashboard
4.6
(5)

Features

4.7

/5

52

Ease of use

4.7

/5

52

All Listen360 features

Segmentation
5.0
(1)
Sentiment Analysis
4.3
(3)
Multi-Channel Distribution
4.5
(2)
Multi-Channel Data Collection
5.0
(2)
Review Request
5.0
(1)
Review Notification
4.0
(1)
Review Monitoring
5.0
(2)
Mobile Survey
4.8
(4)
Pulse Surveys
3.0
(2)
Data Import/Export
4.5
(2)
Real-Time Analytics
4.8
(4)
Survey/Poll Management
5.0
(1)
Real-Time Reporting
4.3
(3)
Access Controls/Permissions
5.0
(1)
Visual Analytics
4.0
(3)
Trend Analysis
4.5
(2)
Alerts/Notifications
4.7
(3)
Anonymous Feedback
5.0
(1)
Third-Party Integrations
4.3
(3)
Text Fields
5.0
(2)
Text Analysis
5.0
(2)
Customer Segmentation
5.0
(1)
Customizable Fields
3.0
(1)
Feedback Management
5.0
(3)
Surveys & Feedback
4.7
(3)
Customizable Forms
4.0
(4)
Response Management
(0)
Reporting & Statistics
(0)
Reminders
(0)
Search/Filter
(0)
SEO Management
(0)
SMS Messaging
(0)
Social Media Integration
5.0
(1)
Social Promotion
(0)
Social Sharing
(0)
SSL Security
(0)
Template Management
(0)
Website Integration
(0)
Widgets
(0)
360 Degree Feedback
(0)
Activity Dashboard
(0)
Activity Tracking
(0)
AI/Machine Learning
2.0
(2)
API
5.0
(1)
Commenting/Notes
(0)
Communication Management
(0)
Customizable Branding
5.0
(1)
Customizable Questions
(0)
Customizable Reports
5.0
(1)
Customizable Templates
3.0
(2)
Data Visualization
(0)
Email Reminders
(0)
Monitoring
(0)
Multi-Channel Campaigns
(0)
Multi-Channel Communication
4.0
(2)
Multi-Language
5.0
(1)
Multi-Location
(0)
NPS of Customers
(0)
NPS of Employees
(0)
Performance Metrics
4.7
(3)
Process/Workflow Automation
(0)
Ratings/Reviews
(0)
Real-Time Data
(0)
Real-Time Notifications
(0)

Listen360 alternatives

Listen360 logo

Listen360

4.8
(52)

Starting from

99

Free trial
Free version
Ease of Use
4.7
Features
4.7
Value for Money
4.7
Customer Support
4.8
Birdeye logo

Birdeye

4.7
(665)
visit website

Starting from

350

Per month

Free trial
Free version
Ease of Use
4.7
Features
4.6
Value for Money
4.5
Customer Support
4.6
Jotform logo

Jotform

4.7
(2.2K)
visit website

Starting from

39

Per month

Free trial
Free version
Ease of Use
4.7
Features
4.6
Value for Money
4.5
Customer Support
4.4
Tidio logo

Tidio

4.7
(460)
visit website

Starting from

29

Per month

Free trial
Free version
Ease of Use
4.6
Features
4.6
Value for Money
4.5
Customer Support
4.6

Listen360 pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

4.7

/5

52

Starting from

99

Listen360 support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
Email/Help Desk

Training options

Documentation
Webinars
Live Online
Videos

Listen360 reviews

Overall rating

4.8

/5

52

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.49/10
Rating distribution

5

4

3

2

1

43

8

1

0

0

Pros
Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.

Verified reviewer

Anonymity request

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.
MF

Michael F.

Owner

Great experience overall. Very helpful tool to help manage the business.
jd

jeff d.

vice president

Cons
There are times surveys come in for the wrong service line and this effects other scores under other technicians.
RL

Robert L.

Customer Quality Manager

My challenges with the software were user error and not having enough time to use it to its full potential.
SG

Shannon G.

Quality Assurance

I can't think of anything that I dislike about the software.

Verified reviewer

Anonymity request

Read all reviews
Read all reviews

Listen360 FAQs

Q. What type of pricing plans does Listen360 offer?

Listen360 has the following pricing plans:
Starting from: $99.00

These products have better value for money

Q. Who are the typical users of Listen360?

Listen360 has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Listen360 support?

Listen360 supports the following languages:
English

Q. Does Listen360 offer an API?

No, Listen360 does not have an API available.

Q. What other apps does Listen360 integrate with?

Listen360 integrates with the following applications:
Pike13, Jonas Construction Software, Perkville

Q. What level of support does Listen360 offer?

Listen360 offers the following support options:
Phone Support, Chat, Email/Help Desk

Related categories

Customer Experience
Customer Satisfaction
Customer Engagement
Review Management
Customer Loyalty
NPS

Select your country

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

For you

JoinSign inSoftware categoriesBlog & research

For vendors

Get listedYour account

Our company

About usWe're hiring!NewsLegalPrivacy Policy
14+ YEARS RECOMMENDING SOFTWARE

© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.