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Listen360

Customer engagement software for feedback & online reviews

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Listen360 Pricing, Features, Reviews and Alternatives

Listen360 product overview

What is Listen360?

Listen360 is a customer engagement software designed to help businesses collect and manage client feedback, online reviews, and testimonials using Net Promoter Score (NPS) surveys. The platform allows managers to monitor customer sentiments, capture feedback, follow-up on closed loops, post reviews, and gauge satisfaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
Email/Help Desk

Training options

Documentation
Webinars
Live Online
Videos

Listen360 features

Functionality

4.7

/5

32
Total Features42 4 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Activity Dashboard
Surveys & Feedback
Real Time Notifications
Call Reporting
Survey/Poll Management
360 Degree Feedback

Functionality contenders

Listen360 users reviews

Overall rating

4.8

/5

32

Positive reviews

97%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.42/10
Rating distribution

5

4

3

2

1

26

5

1

0

0

Pros
Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.

AR

Anonymous Reviewer

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.

MF

Michael F.

L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.

DG

Dan G.

Cons
I can't think of anything that I dislike about the software.

AR

Anonymous Reviewer

The number of clicks to get to the screen to address a at risk user.

Matt H.

The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point.

DH

Diana H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Game changer!

Reviewed 2 years ago
Pros

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Cons

The number of clicks to get to the screen to address a at risk user

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product!

Reviewed 4 years ago

Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Pros

I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Cons

Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Listen to Us!

Reviewed a month ago

Love it!

Pros

Very user-friendly and a great tool to see the impact your business is having on your employees and staff.

Cons

No comment on this. I like the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Listen 360

Reviewed 2 years ago

Works well for what it is supposed to do. A great way to hear from your customers.

Pros

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customer Satisfaction is Top Priority

Reviewed 2 years ago
Pros

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.

Cons

Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.

Listen360 FAQs and common questions

Listen360 has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Listen360 supports the following languages:
English


No, Listen360 does not have an API available.


Listen360 integrates with the following applications:
Pike13, Jonas, Perkville


Listen360 offers the following support options:
Phone Support, Chat, Email/Help Desk

Related categories