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Customer Experience Software

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InMoment logo

Customer and employee experience management software

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.1

Features

4

Description

InMoment is a modern Customer Experience (CX) solution that combines data, technology, and human expertise. InMoment's data scientist- and PhD-led Strategic Insights team goes beyond technology to help companies recognize and prove the power and value of experience initiatives.Read more about InMoment
Pros and Cons from InMoment users
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+11
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.3

Features

4.4

Description

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.Read more about Zendesk Suite
Pros and Cons from Zendesk Suite users
+15
Freshworks Customer Service Suite logo

Omnichannel customer support software

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Reviews Sentiment
 
5
Positive Reviews
Functionality
Ease of Use

3

Features

5

Description

Freshworks Customer Service Suite facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.Read more about Freshworks Customer Service Suite
Pros and Cons from Freshworks Customer Service Suite users
No pros & cons found
Zoho CRM Plus logo

Unified Customer Experience platform

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.2

Features

4.4

Description

Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience.Read more about Zoho CRM Plus
Pros and Cons from Zoho CRM Plus users
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+15
TeamSupport Messaging & Live Chat logo

Engage in impactful conversations

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.6

Features

4.4

Description

Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations.Read more about TeamSupport Messaging & Live Chat
Pros and Cons from TeamSupport Messaging & Live Chat users
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+15
HelpHero logo

Helping businesses create incredible experiences for users

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.1

Description

HelpHero helps businesses create incredible in-app help experiences for their users with no coding, design experience or big budgets required.Read more about HelpHero
Pros and Cons from HelpHero users
No pros & cons found
Comarch Loyalty Marketing Platform logo

Powering hundreds of loyalty programs worldwide.

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.2

Features

4.2

Description

No code & API Centric Loyalty & Customer Engagement Platform that allows you to collect zero and first-party data, build loyalty programs, and run marketing campaigns across all channels. With features like gamification and a promotion engine, it fosters great CX.Read more about Comarch Loyalty Marketing Platform
Pros and Cons from Comarch Loyalty Marketing Platform users
No pros & cons found
Birdeye logo

#1 most trusted reputation and customer experience platform

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.6

Description

Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS.Read more about Birdeye
Pros and Cons from Birdeye users
+15
Pointerpro logo

Assessments and surveys that generate personalized reports

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.4

Features

4.5

Description

Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports. Integrate with all your favorite tools via Zapier or Webhooks.Read more about Pointerpro
Pros and Cons from Pointerpro users
+15
Customer Frontlines logo

Customer experience management (CXM) platform

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.4

Features

4.5

Description

Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.Read more about Customer Frontlines
Pros and Cons from Customer Frontlines users
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+15
Call Journey logo

Small moments, deep insights

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Reviews Sentiment
 
3-4
Positive Reviews
Functionality
Ease of Use

4.5

Features

4.5

Description

Driving improved CX, sales and compliance outcomes through having the right data in the right formatRead more about Call Journey
Pros and Cons from Call Journey users
No pros & cons found
VoiceAnalytics logo

Gain insights out of all your customer interactions

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.3

Features

4.5

Description

By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.Read more about VoiceAnalytics
Pros and Cons from VoiceAnalytics users
No pros & cons found
Zoho CRM logo

Zoho CRM

CRM software that helps you sell smarter, better, faster.

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Reviews Sentiment