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Customer Experience Software

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Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
InMoment logo
4.5
20

Customer and employee experience management software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.8
Pros and Cons from InMoment users   
avatar
avatar
+10
Overall this is a great program. I would recommend it to any provider/company that needs to track scoring on surveys.
I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first.
Pulling a report of the surveys is very easy and pretty quick. I do like that it allows some customization to the reporting as well.
I don’t use this other than uploading a file and choosing fields so very little criticism.
Visually appealing and great range of options and filters.
Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization.
The product was easy to use and the company offered good support in order to implement it across our different touchpoints.
InMoment does have excellent customer service and is quick to answer questions.
Great software for employee and customer management.
Excellent to see the "guest view" of our operations.
InMoment is a great tool for capturing customer data and setting up different types of customers.
Customer Support is outstanding. I do know the Customer Service managers really use the alerts to resolve issues with dissatisfied customers.
This is a great tool and easy to use for newbies needing to track, but trying to change results is a bit harder if needed.
Overall this is a great program. I would recommend it to any provider/company that needs to track scoring on surveys.
I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first.
Pulling a report of the surveys is very easy and pretty quick. I do like that it allows some customization to the reporting as well.
I don’t use this other than uploading a file and choosing fields so very little criticism.
Visually appealing and great range of options and filters.
Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization.
The product was easy to use and the company offered good support in order to implement it across our different touchpoints.
InMoment does have excellent customer service and is quick to answer questions.
Great software for employee and customer management.
Excellent to see the "guest view" of our operations.
InMoment is a great tool for capturing customer data and setting up different types of customers.
Customer Support is outstanding. I do know the Customer Service managers really use the alerts to resolve issues with dissatisfied customers.
This is a great tool and easy to use for newbies needing to track, but trying to change results is a bit harder if needed.
Overall this is a great program. I would recommend it to any provider/company that needs to track scoring on surveys.
I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first.
Pulling a report of the surveys is very easy and pretty quick. I do like that it allows some customization to the reporting as well.
I don’t use this other than uploading a file and choosing fields so very little criticism.
Visually appealing and great range of options and filters.
Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization.
The product was easy to use and the company offered good support in order to implement it across our different touchpoints.
InMoment does have excellent customer service and is quick to answer questions.
Great software for employee and customer management.
Excellent to see the "guest view" of our operations.
InMoment is a great tool for capturing customer data and setting up different types of customers.
Customer Support is outstanding. I do know the Customer Service managers really use the alerts to resolve issues with dissatisfied customers.
This is a great tool and easy to use for newbies needing to track, but trying to change results is a bit harder if needed.
FullStory logo
4.6
66

Everything you need to know about your digital experience.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from FullStory users   
avatar
avatar
avatar
+15
This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.
It takes a few seconds to load the video, so I miss the action I was trying to look at.
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
If I remember correctly, setting it up was a little difficult in our environment because of our stack.
I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.
We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Track the User session and watch them use your product to identify there pain points.
I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.
It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.
Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.
Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.
Search is amazing, also the video quality is great.
FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.
It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers.
Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory has been a really useful tool for analysing the user experience on the Website.
Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.
This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.
It takes a few seconds to load the video, so I miss the action I was trying to look at.
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
If I remember correctly, setting it up was a little difficult in our environment because of our stack.
I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.
We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Track the User session and watch them use your product to identify there pain points.
I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.
It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.
Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.
Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.
Search is amazing, also the video quality is great.
FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.
It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers.
Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory has been a really useful tool for analysing the user experience on the Website.
Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.
This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.
It takes a few seconds to load the video, so I miss the action I was trying to look at.
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
If I remember correctly, setting it up was a little difficult in our environment because of our stack.
I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.
We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Track the User session and watch them use your product to identify there pain points.
I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.
It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.
Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.
Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.
Search is amazing, also the video quality is great.
FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.
It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers.
Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory has been a really useful tool for analysing the user experience on the Website.
Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.
Freshworks Customer Service Suite logo
5.0
1

Omnichannel customer support software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.0
    Features
    5.0
    Customer support
    3.0
Pros and Cons from Freshworks Customer Service Suite users   
No pros & cons found
Zoho CRM Plus logo
4.4
62

Unified Customer Experience platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.1
Pros and Cons from Zoho CRM Plus users   
avatar
avatar
avatar
+15
The overall experience is Excellent, as it is very easy and convenient and budget friendly.
It's a terrible experience and often a complete waste of precious time.
The ease of implementation and user interface. Features are impressive.
Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).
Overall very good experience, works as advertise with good customer support as needed.
Cost of programme is expensive since you have to pay for each users.
Overall it was a good experience. Hoping to use in the future again.
There is little to complain about this software as far as my experience goes.
I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps.
This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met.
I absolutely love the pricing structure. Its very affordable, even for micro businesses.
As the Marketing Manager, I am always pulling reports from the various sales territories. I really like the feature that I can save the categories for my report, and run them as needed.
Very useful to keep all the data in the account so to be able to share them with the other components of your team.
Online Sales Platform Which Makes Online Shopping and Inventory a Pleasurable Experience.
Amazon is a very detailed, organized, easy to use gathering for worldwide companies and individuals to market, buy, sell, and offer comparisons and options with ease.
Amazon has been a typically used online shopping, shipping and entertainment option I’ve used daily for years. It’s easy to use, enjoyable, and well designed.
It can connect with hundreds of other apps and software through API feeds. This is very important to me when I need data to be sent in various places.
Lot of features for tracking, collaboration, metrics, monitoring, help desk, support.
The overall experience is Excellent, as it is very easy and convenient and budget friendly.
It's a terrible experience and often a complete waste of precious time.
The ease of implementation and user interface. Features are impressive.
Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).
Overall very good experience, works as advertise with good customer support as needed.
Cost of programme is expensive since you have to pay for each users.
Overall it was a good experience. Hoping to use in the future again.
There is little to complain about this software as far as my experience goes.
I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps.
This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met.
I absolutely love the pricing structure. Its very affordable, even for micro businesses.
As the Marketing Manager, I am always pulling reports from the various sales territories. I really like the feature that I can save the categories for my report, and run them as needed.
Very useful to keep all the data in the account so to be able to share them with the other components of your team.
Online Sales Platform Which Makes Online Shopping and Inventory a Pleasurable Experience.
Amazon is a very detailed, organized, easy to use gathering for worldwide companies and individuals to market, buy, sell, and offer comparisons and options with ease.
Amazon has been a typically used online shopping, shipping and entertainment option I’ve used daily for years. It’s easy to use, enjoyable, and well designed.
It can connect with hundreds of other apps and software through API feeds. This is very important to me when I need data to be sent in various places.
Lot of features for tracking, collaboration, metrics, monitoring, help desk, support.
The overall experience is Excellent, as it is very easy and convenient and budget friendly.
It's a terrible experience and often a complete waste of precious time.
The ease of implementation and user interface. Features are impressive.
Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).
Overall very good experience, works as advertise with good customer support as needed.
Cost of programme is expensive since you have to pay for each users.
Overall it was a good experience. Hoping to use in the future again.
There is little to complain about this software as far as my experience goes.
I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps.
This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met.
I absolutely love the pricing structure. Its very affordable, even for micro businesses.
As the Marketing Manager, I am always pulling reports from the various sales territories. I really like the feature that I can save the categories for my report, and run them as needed.
Very useful to keep all the data in the account so to be able to share them with the other components of your team.
Online Sales Platform Which Makes Online Shopping and Inventory a Pleasurable Experience.
Amazon is a very detailed, organized, easy to use gathering for worldwide companies and individuals to market, buy, sell, and offer comparisons and options with ease.
Amazon has been a typically used online shopping, shipping and entertainment option I’ve used daily for years. It’s easy to use, enjoyable, and well designed.
It can connect with hundreds of other apps and software through API feeds. This is very important to me when I need data to be sent in various places.
Lot of features for tracking, collaboration, metrics, monitoring, help desk, support.
TeamSupport Messaging & Live Chat logo
4.6
109

Engage in impactful conversations

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.5
Pros and Cons from TeamSupport Messaging & Live Chat users   
avatar
+15
Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
No mobile interaction and no apk to integrate into other app.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.
Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.
Its difficult to find some of the settings and I have had to go to customer service to locate them.
Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.
Admin site can be difficult to navigate​ and find the settings you are looking to change.
I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.
When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.
The support is really great, the few times I've had to use them. That's what I like the most.
The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads.
It can has a good report/tracking and can be integrated for further evaluation. It is very interactive (the sharing of pictures - screenshot is a plus).
As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge.
Ease of use, ease of integration into our website.
By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.
All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.
Customizable, easy to get started, and able to handle most of our needs for the price.
Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
No mobile interaction and no apk to integrate into other app.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.
Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.
Its difficult to find some of the settings and I have had to go to customer service to locate them.
Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.
Admin site can be difficult to navigate​ and find the settings you are looking to change.
I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.
When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.
The support is really great, the few times I've had to use them. That's what I like the most.
The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads.
It can has a good report/tracking and can be integrated for further evaluation. It is very interactive (the sharing of pictures - screenshot is a plus).
As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge.
Ease of use, ease of integration into our website.
By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.
All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.
Customizable, easy to get started, and able to handle most of our needs for the price.
Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
No mobile interaction and no apk to integrate into other app.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.
Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.
Its difficult to find some of the settings and I have had to go to customer service to locate them.
Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.
Admin site can be difficult to navigate​ and find the settings you are looking to change.
I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.
When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.
The support is really great, the few times I've had to use them. That's what I like the most.
The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads.
It can has a good report/tracking and can be integrated for further evaluation. It is very interactive (the sharing of pictures - screenshot is a plus).
As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge.
Ease of use, ease of integration into our website.
By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.
All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.
Customizable, easy to get started, and able to handle most of our needs for the price.
Alchemer logo
4.5
305

Give every customer a voice. Make every voice matter.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.5
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Alchemer users   
avatar
avatar
avatar
+15
The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.
I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.
They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.
Potential product but ridiculously marred by bad support and some minor bugs.
Needless to say, our data guy loves Survey Gizmo and is happy it integrates with all the major players.
It gets easier over time. Unlike the availability of the survey results on mobile - it's a real pain.
SurveyGizmo is relatively user-friendly and has some great survey features. We use Gizmo to program many of our simple surveys and it is usually quite reliable.
Things like translation capabilities and offline data collection are really great.
I have had a great experience with SurveyGizmo. It is easy to use, and it is able to create complex surveys in a short amount of time.
Impressively good software for handling complex questions.
The best web-based survey software for research ethics compliance.
This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.
We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.
Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand.
The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.
I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.
They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.
Potential product but ridiculously marred by bad support and some minor bugs.
Needless to say, our data guy loves Survey Gizmo and is happy it integrates with all the major players.
It gets easier over time. Unlike the availability of the survey results on mobile - it's a real pain.
SurveyGizmo is relatively user-friendly and has some great survey features. We use Gizmo to program many of our simple surveys and it is usually quite reliable.
Things like translation capabilities and offline data collection are really great.
I have had a great experience with SurveyGizmo. It is easy to use, and it is able to create complex surveys in a short amount of time.
Impressively good software for handling complex questions.
The best web-based survey software for research ethics compliance.
This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.
We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.
Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand.
The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.
I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.
They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.
Potential product but ridiculously marred by bad support and some minor bugs.
Needless to say, our data guy loves Survey Gizmo and is happy it integrates with all the major players.
It gets easier over time. Unlike the availability of the survey results on mobile - it's a real pain.
SurveyGizmo is relatively user-friendly and has some great survey features. We use Gizmo to program many of our simple surveys and it is usually quite reliable.
Things like translation capabilities and offline data collection are really great.
I have had a great experience with SurveyGizmo. It is easy to use, and it is able to create complex surveys in a short amount of time.
Impressively good software for handling complex questions.
The best web-based survey software for research ethics compliance.
This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.
We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.
Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand.
Comarch Loyalty Marketing Platform logo
4.5
6

Powering hundreds of loyalty programs worldwide.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.2
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Comarch Loyalty Marketing Platform users   
No pros & cons found
Birdeye logo
4.7
643

#1 most trusted reputation and customer experience platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Birdeye users   
+15
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
Pointerpro logo
4.6
244

Assessments and surveys that generate personalized reports

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Pointerpro users   
+15
Software has great features and the layout is user friendly. Great for questionnaires and I love that it provides customised responses.
Overnight response rate is very frustrating when you are trying to get the product up and running. I've complained about this, and was told my only option is to spend more money.
Help and articles are good, so you can find your way around well. The price is competitive and delivers good value compared to alternatives.
Is a bit limited in terms of putting multiple questions on a single screen (or at least struggled to get more than 3 scalar questions on one screen).
The beautiful emails and PDFs and Survey Anyplace produces has elevated our organization in so many ways and we are excited for all of the possibilities for use.
Creating a decent report is impossibly difficult.
The product is very easy to use and have a rich set of functionality. The Report R- solution is impressive.
Which is not a big deal if you only have a few but very frustrating if you have multiple.
Great prospect information collector which integrates with pipeline management tool. Lots of integrations and capabilities.
Used for questionnaire, loved it. Love the weighted responses.
I have been using it daily for nearly 6 months and I'm very happy with my experience. Designing questionnaires, writing formulas, creating outcomes have all been very easy and intuitive.
Fantastic customer service to walk us through implementation and customization of a fairly complex assessment.
Amazing option if you need an assessment & report.
Easy to use, great result summaries, can download aggregated or individual responses.
I thought it was a great experience, I was able to access support when I needed to and was able to learn the tool quickly.
Many customizable features. Amazing Customer Service team.
I have needed help just one time and I got it rapidly.
It offers many different options for layouts and question styles. It is priced incredibly well, and even gives you a free option if you don't need that many responses.
Software has great features and the layout is user friendly. Great for questionnaires and I love that it provides customised responses.
Overnight response rate is very frustrating when you are trying to get the product up and running. I've complained about this, and was told my only option is to spend more money.
Help and articles are good, so you can find your way around well. The price is competitive and delivers good value compared to alternatives.
Is a bit limited in terms of putting multiple questions on a single screen (or at least struggled to get more than 3 scalar questions on one screen).
The beautiful emails and PDFs and Survey Anyplace produces has elevated our organization in so many ways and we are excited for all of the possibilities for use.
Creating a decent report is impossibly difficult.
The product is very easy to use and have a rich set of functionality. The Report R- solution is impressive.
Which is not a big deal if you only have a few but very frustrating if you have multiple.
Great prospect information collector which integrates with pipeline management tool. Lots of integrations and capabilities.
Used for questionnaire, loved it. Love the weighted responses.
I have been using it daily for nearly 6 months and I'm very happy with my experience. Designing questionnaires, writing formulas, creating outcomes have all been very easy and intuitive.
Fantastic customer service to walk us through implementation and customization of a fairly complex assessment.
Amazing option if you need an assessment & report.
Easy to use, great result summaries, can download aggregated or individual responses.
I thought it was a great experience, I was able to access support when I needed to and was able to learn the tool quickly.
Many customizable features. Amazing Customer Service team.
I have needed help just one time and I got it rapidly.
It offers many different options for layouts and question styles. It is priced incredibly well, and even gives you a free option if you don't need that many responses.
Software has great features and the layout is user friendly. Great for questionnaires and I love that it provides customised responses.
Overnight response rate is very frustrating when you are trying to get the product up and running. I've complained about this, and was told my only option is to spend more money.
Help and articles are good, so you can find your way around well. The price is competitive and delivers good value compared to alternatives.
Is a bit limited in terms of putting multiple questions on a single screen (or at least struggled to get more than 3 scalar questions on one screen).
The beautiful emails and PDFs and Survey Anyplace produces has elevated our organization in so many ways and we are excited for all of the possibilities for use.
Creating a decent report is impossibly difficult.
The product is very easy to use and have a rich set of functionality. The Report R- solution is impressive.
Which is not a big deal if you only have a few but very frustrating if you have multiple.
Great prospect information collector which integrates with pipeline management tool. Lots of integrations and capabilities.
Used for questionnaire, loved it. Love the weighted responses.
I have been using it daily for nearly 6 months and I'm very happy with my experience. Designing questionnaires, writing formulas, creating outcomes have all been very easy and intuitive.
Fantastic customer service to walk us through implementation and customization of a fairly complex assessment.
Amazing option if you need an assessment & report.
Easy to use, great result summaries, can download aggregated or individual responses.
I thought it was a great experience, I was able to access support when I needed to and was able to learn the tool quickly.
Many customizable features. Amazing Customer Service team.
I have needed help just one time and I got it rapidly.
It offers many different options for layouts and question styles. It is priced incredibly well, and even gives you a free option if you don't need that many responses.
Customer Frontlines logo
4.7
246

Customer experience management (CXM) platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Customer Frontlines users   
avatar
avatar
avatar
+15
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Some of the features with text IQ is a little confusing.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
They have a lot of suggestions on best practices to make the surveys most effective. They have several features and partners that you can add on once you start moving beyond the basics.
Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.
Features like StatsiQ are awesome for being able to read the responses in bulk without a statistical background.
The product is very easy to use. I like that the format is clean cut and clear with not a lot of information to sort through.
I take a lot of online surveys and Qualtrics seems to be one of the best in terms of functionality and ease of use. I've never encountered an issue with this tool.
Infinite survey question options, great online support, strong user community, very low learning curve.
Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data.
I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.
The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.
Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.
Call Journey logo
4.0
2

Small moments, deep insights

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.0
Pros and Cons from Call Journey users   
No pros & cons found
VoiceAnalytics logo
4.8
4

Gain insights out of all your customer interactions

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.3
    Features
    4.5
    Customer support
    4.7
Pros and Cons from VoiceAnalytics users   
No pros & cons found
Keatext logo
3.8
19

Your most impactful improvements start here.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    4.1
    Features
    3.5
    Customer support
    4.3
Pros and Cons from Keatext users   
avatar
+9
Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis.
They have blacklisted IPs of several countries which restricts potential clients from accessing their website.
The sorting features were really helpful. I liked being able to group by sentiment.
The thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words.
Simply put, I love Keatext. Keatext enables me to draw out insights and create concomitant visualizations, and to do so quickly.
Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. Noun = topic, adjective = sentiment -- too binary.
Keatext was easy to download and delivers on its promise to categorize large amounts of text data into digestible pieces/themes.
Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline.
Keatext is great in theory but needs improvement in practice.
There is no way to re-classify certain words. No option to create a word cloud.
It is easy to use and intuitive. Beyond the tool itself, the Keatext team goes above and beyond to serve their clients, whether through trainings or quick-turnaround scrape requests.
Keatext is not cheap but the value it delivers--both in terms of the tool itself, as well as the time it saves me from writing scrapes and do a completely manual analysis--is more than worth it.
Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis.
They have blacklisted IPs of several countries which restricts potential clients from accessing their website.
The sorting features were really helpful. I liked being able to group by sentiment.
The thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words.
Simply put, I love Keatext. Keatext enables me to draw out insights and create concomitant visualizations, and to do so quickly.
Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. Noun = topic, adjective = sentiment -- too binary.
Keatext was easy to download and delivers on its promise to categorize large amounts of text data into digestible pieces/themes.
Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline.
Keatext is great in theory but needs improvement in practice.
There is no way to re-classify certain words. No option to create a word cloud.
It is easy to use and intuitive. Beyond the tool itself, the Keatext team goes above and beyond to serve their clients, whether through trainings or quick-turnaround scrape requests.
Keatext is not cheap but the value it delivers--both in terms of the tool itself, as well as the time it saves me from writing scrapes and do a completely manual analysis--is more than worth it.
Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis.
They have blacklisted IPs of several countries which restricts potential clients from accessing their website.
The sorting features were really helpful. I liked being able to group by sentiment.
The thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words.
Simply put, I love Keatext. Keatext enables me to draw out insights and create concomitant visualizations, and to do so quickly.
Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. Noun = topic, adjective = sentiment -- too binary.
Keatext was easy to download and delivers on its promise to categorize large amounts of text data into digestible pieces/themes.
Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline.
Keatext is great in theory but needs improvement in practice.
There is no way to re-classify certain words. No option to create a word cloud.
It is easy to use and intuitive. Beyond the tool itself, the Keatext team goes above and beyond to serve their clients, whether through trainings or quick-turnaround scrape requests.
Keatext is not cheap but the value it delivers--both in terms of the tool itself, as well as the time it saves me from writing scrapes and do a completely manual analysis--is more than worth it.
Mosaicx logo
3.8
4

Virtual agent and messaging outreach

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.5
    Ease of use
    3.8
    Features
    3.5
    Customer support
    4.0
Pros and Cons from Mosaicx users   
No pros & cons found
NICE CXone logo
4.2
565

Cloud Contact Center Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.0
Pros and Cons from NICE CXone users   
avatar
+15
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
EthOS logo
0

Great Experiences Start With Great Research

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Reviews Sentiment
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No reviews

Positive Reviews
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No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from EthOS users   
No pros & cons found
ThinkOwl logo
0

Customer service software powered by AI

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from ThinkOwl users   
No pros & cons found
Zoho Desk logo

Zoho Desk

4.5
2.1K

Superior customer service. Lasting experiences.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho CRM logo

Zoho CRM

4.3
6.6K

CRM software that helps you sell smarter, better, faster.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.1
    Features
    4.3
    Customer support
    4.1
Pros and Cons from Zoho CRM users   
avatar
avatar
avatar
+15
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
It is easy to use, it works perfectly fine and integrates easily with other software so it is a complete solution for the business.
The functionality is a bit awkward and customization is limited.
I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.
Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing.
As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.
Overall its a good application to be invested on if you want good maintenance of your records. AlsoThe customer support is very supportive and almost always available.
The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.
I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.
They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.
My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.
I love the add-ons in the Zoho Suite because it's a very easy and powerful way to broaden the possibilites of the software.
Their customer support is awesome and they have one of the quickest turnaround for resolving service tickets.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
It is easy to use, it works perfectly fine and integrates easily with other software so it is a complete solution for the business.
The functionality is a bit awkward and customization is limited.
I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.
Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing.
As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.
Overall its a good application to be invested on if you want good maintenance of your records. AlsoThe customer support is very supportive and almost always available.
The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.
I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.
They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.
My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.
I love the add-ons in the Zoho Suite because it's a very easy and powerful way to broaden the possibilites of the software.
Their customer support is awesome and they have one of the quickest turnaround for resolving service tickets.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
It is easy to use, it works perfectly fine and integrates easily with other software so it is a complete solution for the business.
The functionality is a bit awkward and customization is limited.
I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.
Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing.
As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.
Overall its a good application to be invested on if you want good maintenance of your records. AlsoThe customer support is very supportive and almost always available.
The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.
I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.
They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.
My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.
I love the add-ons in the Zoho Suite because it's a very easy and powerful way to broaden the possibilites of the software.
Their customer support is awesome and they have one of the quickest turnaround for resolving service tickets.
Zuar Portal logo
5.0
1

Provide branded Tableau dashboards!

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    0.0
    Ease of use
    4.0
    Features
    4.0
    Customer support
    5.0
Pros and Cons from Zuar Portal users   
No pros & cons found
Usage Intelligence logo
4.3
7

Usage analytics solution built for distributed software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.1
    Features
    3.8
    Customer support
    4.0
Pros and Cons from Usage Intelligence users   
No pros & cons found
FiveStars logo
4.6
1.2K

Providing Loyalty and Marketing for 15,000 Local Businesses

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.5
Pros and Cons from FiveStars users   
avatar
avatar
avatar
+15
It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.
They didn’t wanted to to anything about their mistake!, they told me that’s what it was showing on their computer and that’s what it was, I had to call my bank to dispute the transaction.
I enjoy how easy it is to have multiple businesses stored in the app for loyalty reward tracking.
And as users, they don’t notify us to use our points before the company opts out. Resulting in waste of points and eventually loss of customers.
My overall experience is pleasant, I think Five stars is great because it helps the business owners to gain more attraction/ traffic and the customers point of view is receiving discounts/ bonuses.
It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).
Fivestars started out as a great concept for me. I was using it all the time and I would get great rewards at local places I loved. It was nice to get a discount at the places I normally shopped.
Worthless, lying salesperson & worst customer service.
I like that it provides a central system that many places can integrate with, to make it easier for the users to keep track of their rewards. I like the coupons they send too.
Every visit is a great visit. Customer service is great and very helpful.
Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.
Price is reasonable for a pretty powerful platform. Documentation and setup guides are great.
The fact that it's so easy to navigate and find out which restaurants are available on that app for any kinds of rewards possible. Shows the place and the number of point rewards available.
Our experience has been great with Fivestar. The customer service is top notch.
Crossroads is awesome for everyone. Use of their system is so easy and rapid.
Overall, I do like this product and think other businesses can benefit from it.
Overall Fivestars is nice and easy to use because it’s through your phone number.
I have a fivestar account for once upon a child and a local icecream shop. I like that it keeps track of my rewards for both in one place.
It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.
They didn’t wanted to to anything about their mistake!, they told me that’s what it was showing on their computer and that’s what it was, I had to call my bank to dispute the transaction.
I enjoy how easy it is to have multiple businesses stored in the app for loyalty reward tracking.
And as users, they don’t notify us to use our points before the company opts out. Resulting in waste of points and eventually loss of customers.
My overall experience is pleasant, I think Five stars is great because it helps the business owners to gain more attraction/ traffic and the customers point of view is receiving discounts/ bonuses.
It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).
Fivestars started out as a great concept for me. I was using it all the time and I would get great rewards at local places I loved. It was nice to get a discount at the places I normally shopped.
Worthless, lying salesperson & worst customer service.
I like that it provides a central system that many places can integrate with, to make it easier for the users to keep track of their rewards. I like the coupons they send too.
Every visit is a great visit. Customer service is great and very helpful.
Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.
Price is reasonable for a pretty powerful platform. Documentation and setup guides are great.
The fact that it's so easy to navigate and find out which restaurants are available on that app for any kinds of rewards possible. Shows the place and the number of point rewards available.
Our experience has been great with Fivestar. The customer service is top notch.
Crossroads is awesome for everyone. Use of their system is so easy and rapid.
Overall, I do like this product and think other businesses can benefit from it.
Overall Fivestars is nice and easy to use because it’s through your phone number.
I have a fivestar account for once upon a child and a local icecream shop. I like that it keeps track of my rewards for both in one place.
It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.
They didn’t wanted to to anything about their mistake!, they told me that’s what it was showing on their computer and that’s what it was, I had to call my bank to dispute the transaction.
I enjoy how easy it is to have multiple businesses stored in the app for loyalty reward tracking.
And as users, they don’t notify us to use our points before the company opts out. Resulting in waste of points and eventually loss of customers.
My overall experience is pleasant, I think Five stars is great because it helps the business owners to gain more attraction/ traffic and the customers point of view is receiving discounts/ bonuses.
It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).
Fivestars started out as a great concept for me. I was using it all the time and I would get great rewards at local places I loved. It was nice to get a discount at the places I normally shopped.
Worthless, lying salesperson & worst customer service.
I like that it provides a central system that many places can integrate with, to make it easier for the users to keep track of their rewards. I like the coupons they send too.
Every visit is a great visit. Customer service is great and very helpful.
Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.
Price is reasonable for a pretty powerful platform. Documentation and setup guides are great.
The fact that it's so easy to navigate and find out which restaurants are available on that app for any kinds of rewards possible. Shows the place and the number of point rewards available.
Our experience has been great with Fivestar. The customer service is top notch.
Crossroads is awesome for everyone. Use of their system is so easy and rapid.
Overall, I do like this product and think other businesses can benefit from it.
Overall Fivestars is nice and easy to use because it’s through your phone number.
I have a fivestar account for once upon a child and a local icecream shop. I like that it keeps track of my rewards for both in one place.
Weave logo
4.2
473

The all-in-one customer communication software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.2
    Customer support
    3.7
Pros and Cons from Weave users   
avatar
+15
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Nextiva Contact Center logo
4.4
97

Omni-Channel Customer Relationship Management.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Nextiva Contact Center users   
+15
It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.
To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.
Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.
Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.
Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price.
They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those.
I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with.
Nextiva has been great for us. The service has everything you need and for a good price.
I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.
Good the support is great. Get issues resolved quickly.
Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.
Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva.
Great customer service and easy to use system.
NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.
It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.
To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.
Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.
Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.
Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price.
They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those.
I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with.
Nextiva has been great for us. The service has everything you need and for a good price.
I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.
Good the support is great. Get issues resolved quickly.
Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.
Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva.
Great customer service and easy to use system.
NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.
It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.
To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.
Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.
Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.
Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price.
They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those.
I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with.
Nextiva has been great for us. The service has everything you need and for a good price.
I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.
Good the support is great. Get issues resolved quickly.
Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.
Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva.
Great customer service and easy to use system.
NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.