Mindbody vs Acuity Scheduling Comparison

The ladies I worked with getting connect to MindBody...Amazing! These ladies presented me with a great opportunity to connect to a huge network of people in my area that typically engage in massage services. The set up is easy, and you will have someone that makes sure you are ready to start using your scheduling system.

Tech Issues: I had nothing but issues when it came down to my clients being able to join the network and start booking appointments. What I was the most shocked/upset with is there not being a protocol in place when it came to these issues, and the reps not being sensitive the matter at hand. I couldn't have been the first person with guest experiencing an issue exactly, or similar to mine. One time...

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I tried to find something I like about it, but couldn’t

Way too slow, something wrong with their server maybe. I’ve had many clients unable to connect or have very delayed connections. Way too cumbersome and not user friendly for your customers

Thank you for sharing your feedback about MINDBODY. We are sorry to hear that your customers had difficulty loading the software to make the appointments, and we'd like to take a look into what happened so that we can improve our product. Would you send us an email at support@mindbodyonline.com with more details?

I like that this program is catered directly towards those in the health and wellness industry.

I do think there are programs that are quite similar, while maybe not as customized to the health and wellness industry that do very much the same things for cheaper. I prefer Acuity to schedule and book appointments, plus you can still have customers pay right through Acuity.

This company structure and software is terrible. They have a poor customer service structure, and instead of helping a customer they stick behind their agreements. Truly poor customer service.

Does not allow for proper scheduling, or terrible online scheduling expierence.

Hi Jesse- Thank you for sharing your experience. As mentioned in the call you had with a manager, we do require 30 days notice to prior cancellation as part of our terms of service. We wish you the best as you explore the best software solution for your business.

The app is the one thing that is great about this product. I think it's why there are so many users.

The cost is far too high for a small business such as mine. When you factor in the exchange rate as well, almost my whole profit was going to rent and scheduling software.

Popularity of program but now they are all about making more money not serving their clients and advertising serves for others.

Customer services. Again they started marketing similar services to my members and trying to take them away from my club. They also are resisting my endnof service agreement when they changed their services.

ability to schedule online, email and text reminders, collection and management of client data, ability to send client invoices

Cumbersome for users who typically do not need the amount of features it offers, especially in the health and wellness profession. More expensive than other online schedulers which are more than sufficient.

the mindbody application is a great way to explore new classes in the city. it's also super easy to keep track of my passes and remember which classes I have booked.

Nothing! I wish there were more studios on the mindbody application and that the classes that sell last minute seats actually discounted the classes

Thank you for your review!

Nothing at all I actually lost customers using this software

Everything from scheduling to payments just disappointed

It’s easy to book fitness classes through MindBody!

Overall, no cons. The app makes scheduling easy.

Ease of use and scheduling appointments.

Ease of use and convenience of online scheduling

So simple to sign up for classes, change schedule, and add to calendar. Makes managing your workout schedule so easy!

I wish there were more spa/wellness businesses on mind and body. It is very fitness focused only. Other than that, i love mind and body.

Thanks for the review!

Scheduling was a snap and the reminders were very nice for the clients. Scheduling multiple practitioners was a bit more difficult unless you were using the mobile app.

Backside reporting and accounting was complicated and the tracking is individual payments and visits sometimes did not make sense. This is not a software appropriate for a medical /physical therapy practice as we had hoped it would be.

Scheduling

Unable to sell fractons of product. Contracts are cumbersome. It's expensive!

scheduling

set up and customer service ---- I swear they drag it out just to have you pay for a service you are not getting.

Scheduling, scheduling app, patient reminders, customer support, retail, merchant connectivity, receipt saving

the record keeping, transitioning from one visit to the next, continuity of notes, documents, record sharing

There are many great features and reminders to keep everything on schedule and updated in a timely manner.

Sometimes there can be errors in the app regarding appointments and it can be hard to clear it.

Because employees come and go, it's important to have software that's easy to learn and works smoothly. MindBody wins. The schedule comes up quickly and can be changed on the fly. It's a what-you-see-what-you-get design that users can easily learn and administrators can customize.

It's more expensive than some. But except for the cost, it's difficult to find an equivalent to this popular software.

The ease of use and other software intergrations

The fitmetrrix integration. We lose access to a lot of MindBody features because we are using fitmetrix

The software makes scheduling easier and more organized. The software keeps all clients and their information easily stored and available.

There are a few features that are lacking with flexible scheduling and automated functions. The software has crashed several of times.

scheduling clients was pretty easy clean layout

crazy expensive for what you get complicated to use only scheduling and payments

The ease of use and feature packed program are great

happy with all aspects of the software,

For starting my own business this was a great tool that i already knew about as a user to try and use.

i wish there were more features available to customize the software with scheduling.

This application is so convenient when it comes to scheduling classes across different locations, keeping a variety of classes and staying organized.

It's sometimes difficult to search by the specific gym/class you are looking for. The internal search could use some improvement.

I enjoyed planning out my yoga routine for the month all in one go.

Scheduling recurring classes on an unlimited membership plan was repetitive, redundant and annoyingly grueling.

That it removed a few steps from the purchasing process.

I wish it connected to my MindBody system.

Lots of options and ways to customize to your business needs. Great customer service, user interface, trial period options.

Not quite as specific as MindBody for studio management. For a complicated business model (room rental, class scheduling, appointment scheduling, etc) it is a bit daunting.

I really enjoyed transitioning from Mindbody to this software. Setting up my account and calendar etc was a breeze. Really easy to use yet powerful and full of features.

Nothing at the moment. Found it easy to setup.

The price is something you can't beat! I can run my small yoga studio without breaking the bank. Plus, I get the same functionality as the bigger named software like Mindbody.

The customer service is e-mail only. The first time I contacted them I waited a day without hearing anything back. When I emailed them again and every time since, however, I got a response in a few hours and they were able to help on the things that were theirs to fix. Also, able to point me in the direction of someone who could help when it wasn't their problem.

As I started playing with the software in the free trial I found it to be pretty intuitive and user friendly. It will integrate with QB and my squarespace platform website.

No telephone support was difficult for me however they were very responsive to email

I am still getting used to the software. So a lot more exploring to do. I came from using Mindbody at my previous job so Acuity is a little different and will take me time to get used to but I've only heard good things.

I wish there were video tutorials on how to use the software. If there are already, I will they were easy to find.

We've used this software to schedule group appointments at the gym that I manage and it is easy to setup and integrate with out sales funnel (through clickfunnels integration). It is also nice that it was integrated with instagram to easily connect to our social media.

It was great for scheduling individual appointments and group consultations - but to manage our gym we needed something more all inclusive to streamline the process and decided to use Mindbody instead (although that was quite difficult to get setup properly in comparison)

There was literally nothing I liked about this software. It seemed like it was always logging me out, things were wrong or took forever to get done.

When we were using this at The WorX, there was issue after issue, problem after problem. I dreaded everything I had to update this or sign into it because I knew it was going to take forever and cause me a headache. We switched to MindBody and I was so much happier.

I like that it’s HIPAA compliant and allows you to book one-on-one services as well as classes.

It’s clunky. It’s not intuitive to use at all. I’ve had to reach out to support for various reasons that should have been more or less easy to figure out.