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Mindbody Logo
Mindbody
4.0
(2.7K)

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Health & Wellness Business Management Software

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(54)

Mindbody Pricing, Features, Reviews and Alternatives

Mindbody product overview

Price starts from

139

Per month

Flat Rate

What is Mindbody?

Mindbody is an all-in-one software solution for businesses within the fitness and wellness industry. The platform offers tools for client scheduling, employee management, marketing, payment processing, online booking, and more. Businesses such as fitness clubs, yoga studios, salons, and spas can manage availability, accept online bookings, check-in clients, and more from the Mindbody app. The platform helps businesses keep track of each employees' schedule and plan days accordingly.

Key benefits of using Mindbody

• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see availability and choose what works best for them.

• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.

• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.

• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to historical data, so users get a comprehensive picture of their business as time goes on.

• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. Users can save notes, check their purchase and visit history, and see their payment status.

• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from client profiles, set up promo codes, combine services into discount packages, and track the success of everything.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Live Online
Webinars
Documentation

Mindbody pricing information

Value for money

3.6

/5

2.7K

Starting from

139

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Mindbody features

Functionality

4.0

/5

2.7K

Total features

128

26 categories

Most valued features by users

Third Party Integrations
Activity Dashboard
Alerts/Notifications
API
Data Import/Export
Mobile Access
Customizable Templates
Email Marketing

Functionality contenders

Mindbody users reviews

Overall Rating

4.0

/5

2.7K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.89/10
Rating distribution

5

4

3

2

1

1.3K

734

334

133

224

Pros
Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.
Cons
The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.

Overall rating contenders

JV
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Jeannie V.

Sales Operations Specialist

Consumer Goods, 201-500 employees

Review source

Overall Rating

Has been great for our business

Reviewed 3 years ago

Transcript

Jeannie L.: Hi, my name is Jeannie and I'm a manager and I'm rating Mindbody of five out of five and...

JS
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Jessica S.

Creator

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

Hands up the best

Reviewed 3 years ago

Transcript

Jessica S.: Hi, I'm Jessica. I work as a studio manager in the fitness industry, and I give Mindbody...

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Shreya p.

Information Technology and Services, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

MINDBODY: Unleashing the Power for Your Spa, Yoga Studio, or Fitness Centre

Reviewed 7 months ago

Having worked as a front desk employee at various businesses that use the MINDBODY system, including yoga studios, spas, and massage centers, I can attest to its efficiency and effectiveness. The software is designed specifically to meet the unique needs of these types of businesses and provides a comprehensive set of features for managing appointments, scheduling, and payment processing. What I appreciated most about the system was its user-friendly interface, which made it easy for me to quickly look up class schedules, book customers into classes, and process payments with minimal delays. Overall, I highly recommend the MINDBODY system to anyone looking for a powerful and reliable business management solution for their wellness business.

Pros

As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.

Cons

As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.

JF
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Jose F.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Membership management software

Reviewed 7 months ago

Currently, only a few of our locations use MINDBODY. Within our wellness sector, it is utilized to book client appointments. Additionally, it is used to provide our clients access to their accounts so they may make payments, sign documents, and book their own appointments. It enables a smooth transition for first-time clients and speeds up the procedure by doing away with the documentation we previously used.

Pros

It combines client and trainer schedules in a single spot. It enables frictionless checkout. Clients can access it through a mobile app.

Cons

Certain package integrations are not possible if we are running special offers or discounts.From the client's perspective, there are sporadic problems when using the mobile app.

RG
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Ricky G.

Sports, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Stay well clear

Reviewed 20 days ago

I can also comment on the customer experience we have had as a whole,. Additional points * Lack of availability and limited one onboarding session per week. There was zero flexibility in meeting times, meaning we were going on their availability. We are the customers, it should be around our availability. If you miss one session you have to wait another week. Seems they are short on resources. *Slow...

Pros

The sales demo call was great, get promised the world.

Cons

Everything, they sold you a dream on the sales call and when it came to integration the answers were no no no can’t be done.

AR
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Verified reviewer

Retail, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MindBody is Perfect For Fitness and Wellness Management

Reviewed 3 months ago

I've loved using Mindbody, i like how I can see all fitness studios in my area and easily book with them! Really simple to use and makes it easier to book workout classes and get in the room!!!

Pros

I book all my fitness classes and appointments with Mindbody. I really love how all my favorite studios are all in one place and I can see when classes are and when appointments are open. It helps me stay organized with upcoming appointments and I can easily cancel an appointment when I need to. I store my payment method on Mindbody so it's convenient whenever I need to book an appointment. Mindbody makes it so much easier to actually attend my fitness classes and plan my workout schedule!

Cons

I haven't really experienced any issues with Mindbody to tell the truth, but it would be helpful to set notifications for upcoming classes within their cancellation window just in case I don't plan accordingly or forgot I had a class booked.

EC
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Emma C.

Food & Beverages, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Straight-forward booking for yoga classes

Reviewed 15 days ago
Pros

I've only used Mindbody as a client booking various yoga and fitness classes over the years in cities around the world and have never had an issue. I love that it creates an account so if I come back to that studio in future, I can quickly book in and even see the history of classes and teachers so I can return to take a class with someone I liked.

Cons

The interface is a bit more clunky on mobile web browser.

Mindbody FAQs

Q. What type of pricing plans does Mindbody offer?

Mindbody has the following pricing plans:
Starting from: $139.00/month
Pricing model: Subscription


Q. Who are the typical users of Mindbody?

Mindbody has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Mindbody support?

Mindbody supports the following languages:
English

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Q. Does Mindbody support mobile devices?

Mindbody supports the following devices:
Android, iPhone

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Q. Does Mindbody offer an API?

Yes, Mindbody has an API available for use.

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Q. What other apps does Mindbody integrate with?

Mindbody integrates with the following applications:
Grow, Constant Contact, Google Analytics 360, ActiveCampaign, ABC Trainerize, Meta for Business, Google Calendar, Emma, Perkville, Xero

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Q. What level of support does Mindbody offer?

Mindbody offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)

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