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Mindbody Pricing, Features, Reviews and Alternatives

Mindbody product overview

Price starts from

159

Per month

Per Feature

What is Mindbody?

Mindbody is an all-in-one software solution for businesses within the fitness and wellness industry. The platform offers tools for client scheduling, employee management, marketing, payment processing, online booking, and more. Businesses such as fitness clubs, yoga studios, salons, and spas can manage availability, accept online bookings, check-in clients, and more from the Mindbody app. The platform helps businesses keep track of each employees' schedule and plan days accordingly.

Key benefits of using Mindbody

• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see availability and choose what works best for them.

• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.

• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.

• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to historical data, so users get a comprehensive picture of their business as time goes on.

• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. Users can save notes, check their purchase and visit history, and see their payment status.

• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from client profiles, set up promo codes, combine services into discount packages, and track the success of everything.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Live Online
Webinars
Documentation

Mindbody pricing information

Value for money

3.6

/5

2.2K

Starting from

159

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Mindbody features

Functionality

4.0

/5

2.2K

Total features

115

22 categories

Most valued features by users

API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing
Mobile Access
Customizable Templates

Functionality contenders

Mindbody users reviews

Overall Rating

4.0

/5

2.2K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.87/10
Rating distribution

5

4

3

2

1

1,057

593

284

123

203

Pros
Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.

ES

Edward S.

I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.

TE

Tali E.

I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.

MS

Megan S.

Cons
The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.

AR

Anonymous Reviewer

Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.

rp

rachel p.

I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.
AvatarImg

Liz E.

Overall rating contenders

Overall Rating

Has been great for our business

Reviewed a year ago

Transcript

Jeannie L.: Hi, my name is Jeannie and I'm a manager and I'm rating Mindbody of five out of five and...

JS
AvatarImg

Jessica S.

Trunk Member

Fine Art, 11-50 employees

Review source

Overall Rating

Hands up the best

Reviewed 2 years ago

Transcript

Jessica S.: Hi, I'm Jessica. I work as a studio manager in the fitness industry, and I give Mindbody...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Learn It and Use It

Reviewed 3 years ago
Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peace of Mind

Reviewed 14 days ago

Very comprehensive. There are different tier levels that offer more features as your business grows.

Pros

More than just scheduling software. It's end-to-end with marketing tools, a CRM and POS capabilities.

Cons

Would prefer to be able to create a branded app in-house rather than outsource through Mindbody.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Mindbody

Reviewed 25 days ago

Overall it was ok. It was ultimately too expensive compared to similar products. No encouraged or available way to give feedback and if you did most likely you would have no idea if anyone looked at it.

Pros

I think it had great reporting features.

Cons

Customer services - had long wait times. Also there were glitches in the schedule sometimes where classes would disappear. It was also pricey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MindBody for Managing Personal Training and Massage Appointments

Reviewed 2 months ago
Pros

Mindbody is an easy-to-use application with many helpful features. The clinic I worked in used the application for scheduling/managing personal training and massage therapy appointments, as well as ringing up merchandise and beverages that we sold. Learning to use Mindbody is very self-explanatory, in my opinion. The layout of both the web application and mobile application just makes sense. It was clearly designed to help users navigate between the things they need quickly.

Cons

Overall, I do not have any complaints about this software. One thing that could be helpful when managing large schedules/multiple service lines would be finding a way to integrate some kind of instant-messaging right into Mindbody, so that customers could message with any questions or schedule change requests and it would come right to the Mindbody application. (Maybe this is possible, and it just wasn't something our clinic utilized!)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool for scheduling and showing what services or classes are offered

Reviewed a month ago

I love being able to go online to see what classes and services a business has to offer and sign up for the day and time that work best for me. It also is a safe way to keep my payment on file and also to keep track of the classes or credits I have with a business.

Pros

I love the ability for Mindbody to show multiple businesses. I am able to review classes or services from a business on a daily basis or weekly basis. It makes looking up the times and services super easy along with an easy way to sign up for the classes or services I would like. I am also able to see any credits or classes that I have taken in the past to track things if necessary. I great tool as a user and helps to have an organized view of what a business can offer to their customers.

Cons

I wouldn't say there are any flaws with this software, it has been great to use!

Mindbody FAQs and common questions

Q. What type of pricing plans does Mindbody offer?

Mindbody has the following pricing plans:
Starting from: $159.00/month
Pricing model: Subscription


Q. Who are the typical users of Mindbody?

Mindbody has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Mindbody support?

Mindbody supports the following languages:
English


Q. Does Mindbody support mobile devices?

Mindbody supports the following devices:
Android, iPhone


Q. Does Mindbody offer an API?

Yes, Mindbody has an API available for use.


Q. What other apps does Mindbody integrate with?

Mindbody integrates with the following applications:
Grow, Constant Contact, Google Analytics 360, ActiveCampaign, Trainerize, Meta for Business, Google Calendar, Emma, Perkville, Xero


Q. What level of support does Mindbody offer?

Mindbody offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)

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