Mindbody Pricing, Features, Reviews & Alternatives

Mindbody

Health & Wellness Business Management Software

3.96/5 (2,150 reviews)

Mindbody overview

What is Mindbody?

Mindbody is an all-in-one software solution for businesses within the fitness and wellness industry. The platform offers tools for client scheduling, employee management, marketing, payment processing, online booking, and more. Businesses such as fitness clubs, yoga studios, salons, and spas can manage availability, accept online bookings, check-in clients, and more from the Mindbody app. The platform helps businesses keep track of each employees' schedule and plan days accordingly.

New clients can find businesses using the Mindbody Connect app, and book services online through the app. Once a new client becomes a loyal regular, businesses can set up recurring billing and even have them join automated referral programs, to give them an incentive to invite friends.

Businesses can review and track key metrics within the Mindbody software, including revenue, sales, attendance, and client retention. This data can then be used to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.

In order to aid with branding, businesses can even create a completely tailored mobile app with custom branding, so that clients receive the same familiar experience on their phones.

Pricing

Starting from
$129/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

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M
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Mindbody screenshot: Generate reports to track monthly sales and revenue, retention, attendance and inventoryMeet MINDBODY SoftwareMindbody screenshot: Track client schedules anytime, anywhere via desktop, laptop, tablet or mobileMindbody screenshot: Check and manage schedules easily through a color-coded calendarMindbody screenshot: Clients can book online through the user's website, or the MINDBODY mobile appMindbody screenshot: Gain quick and central access to client detailsMindbody screenshot: Manage scheduling, payroll, tips, commissions, inventory and more, from a centralized platform
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Mindbody user reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.9
  3.8
  3.8
Garrett E.

Learn It and Use It

Used daily for 2+ years
Reviewed 2019-09-06
Review Source: Capterra

Pros
I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons
the old design structure of the base platform could use some updates, which they are aware of

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tatiyana B.

I like it but..

Used daily for 2+ years
Reviewed 2021-03-10
Review Source: Software Advice

Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Pros
Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Cons
Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

So bad it's almost a scam.

Used daily for 6-12 months
Reviewed 2021-02-18
Review Source: Capterra

I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel early then I just needed to talk to them. So I talked to them in January, now that my business is in dire straights and I was told that my cancellation would be processed the following day. A week later, I was charged the $270 fee so I called and was informed that because my contract was not over, I couldn't cancel. The representative started throwing scripted BS at me like "our legal team review" and "terms of service". Eventually I was able to appeal to him as a human being and he conceded that it should probably be in their terms of service to honor what I was told by their customer service representative, previously. Nonetheless, he couldn't do anything to cancel my subscription. I waited (not on hold) with this guy for 40 minutes, waiting for a supervisor to get on the line. The supervisor never replied and the guy said he wasn't going to wait any longer. I eventually got an email denying my request to cancel but offering a $50 / month ransom to end my contract. Rather than fight with chargeback and collections, I'm just gonna pay the ransom, hopefully. I'm presently on the phone for 33 minutes getting the runaround with a representative who keeps putting me on hold to "do some things." Maybe they just hope I'll hang up and give up.

Pros
Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky.

Cons
It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Miguel E.

Mindbody is slower and expensive

Used daily for less than 6 months
Reviewed 2021-04-15
Review Source: Capterra

It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.

Pros
It has several tools, I don't have a lot of good things to say about. I don't want to lie just to fill a form.

Cons
It is expensive, the customer support is 24 hrs later, if you are in America you need to wait at least 24 hrs to solve your issue. You have to program your platform and I spend at least 3 weeks and the person in customer service said that it has take minimum one week to one month. You spend money and time programming it instead focus in produce more money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kurt V.

MindBody for Small Gym

Used daily for 2+ years
Reviewed 2019-12-04
Review Source: Capterra

Scheduling calendar is simple, intuitive and the drag & drop feature is priceless! MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Pros
Easy to use, very intuitive. Set up took almost no time at all. MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory. The software is flexible enough to handle multiple users and expand when needed. The software will also take into account independent contractors. Most functions are very user friendly and mistakes are easy to correct.

Cons
I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds. It can take time to put together information for sales tax, most of my business, 95%, is service related. All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mindbody pricing

Starting from
$129/month
Pricing options
Subscription
View Pricing Plans

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $239: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.

Mindbody features

API
Access Controls/Permissions
Alerts/Notifications
CRM
Calendar Management
Customer Database
Customizable Templates
Data Import/Export
Email Management
Email Marketing
Mobile Access
Social Media Integration
Third Party Integrations

Activity Dashboard (384 other apps)
Contact Management (364 other apps)
Customizable Branding (355 other apps)
Reporting & Statistics (412 other apps)
Reporting/Analytics (628 other apps)
Search/Filter (309 other apps)
Surveys & Feedback (292 other apps)

GetApp Analysis

In the health and wellness industries, the key to business growth has to do with automation. The more business management tasks a fitness studio, spa, or salon can automate, the more time its employees can spend tending to clients’ needs. MINDBODY is a cloud-based business management platform that allows users in the health and wellness industries to offload the burden that comes along with running a thriving business.

Designed for fitness studios, salons, personal trainers, spas, yoga studios, boxing centers, wellness centers, and other businesses in the health industry, MINDBODY has become one of the most recognizable names in cloud-based business management. The MINDBODY platform includes features for marketing, automation, and online booking, and it provides users with tools for generating detailed reports that have to do with monthly sales and revenue, client attendance, and product inventory.


What is Mindbody?

MINDBODY is a business management and marketing platform designed for users in the health and wellness industries. The cloud-based solution enables businesses to forge deeper connections with clients through online class scheduling, waitlists, reminders, and even automated referral programs. Businesses that use MINDBODY can set up automated recurring billing, as well as create detailed clients profiles. Digital marketing tools also help businesses with new customer acquisition.

The goal of MINDBODY is to help business owners bring their visions to fruition. Organizational features make it easier to manage most day-to-day tasks that go along with owning a business in the health and wellness industries, such as checking-in clients and making sure liabilities waivers are signed. Offloading those basic business management tasks to MINDBODY makes space for business owners and studio managers to spend more time connecting with their clients and growing their businesses.


Who is Mindbody For?

  • Experience level: All experience levels
  • Industry: Health and wellness industries
  • Business size: Small businesses, mid-size businesses
  • Departments/roles: All departments
  • Budget/point: All budgets
  • Example customers: Jonathan & George Salon, Pilates ProWorks, AdrenalineBarre, Kayosstudio

Main Features

Automated Business Management Typical business tasks like payment collection, appointment confirmations, and even payroll processing can be automated with MINDBODY’s business management tools. The cloud-based solution helps its users save time, particularly when it comes to confirming events and appointments with clients via email, text message, or through the web-based platform.

Create profiles for each member of your staff, making sure to enter each employee’s services, prices, and availability. MINDBODY will take the information you’ve entered and use it to automate client scheduling and payment collection. You can even set the maximum number of clients able to enroll in a given class, and create automated waitlists that your clients can join in the hopes of snagging a spot if someone cancels.

Digital Marketing Tools MINDBODY provides marketing tools for both client acquisition and retention. In an effort to attract more business and generate increased referrals, users can send digital promotions and discounts, as well as create digital loyalty programs to reward their most frequent clients.

When you sign up for MINDBODY, your business is automatically listed on the company’s consumer-facing mobile app, which is used by more than 250,000 people. Other marketing features that MINDBODY offers include trackable promo codes, discounted package deals, and gift cards, which you have the option to create and distribute via online channels at any time. You can also use MINDBODY’s platform to send “We Miss You” emails to clients who’ve stopped coming in as frequently.

Online Scheduling Providing clients with a way to book classes or lessons online is one of the smartest things a health-based business can do. MINDBODY”s online scheduling platform can be linked to a business’s existing website or Facebook page. The company’s free mobile app, MINDBODY Connect, allows clients to manage their own schedules (as well as payment histories) from any connected smartphone or tablet.

You can enter the class schedules at your facility, along with the number of available spots in each class and MINDBODY will handle all the heavy lifting related to online scheduling, including offering waitlists to fill spots that open up at the last minute. Advanced features available through MINDBODY’s online scheduling platform include attendance lists, client filtering, and customization options for studios with multiple locations.

Business Reports Studio owners deserve to know whether the business management software they’re using is generating a positive return on investment. MINDBODY makes this process easy by providing its users with the ability to quickly generate detailed reports that track how well they’re meeting defined business goals.

Dig into your own business data by heading to the Reports section in your MINDBODY account. Use the search box to find the data you need by keyword, or browse through basic report descriptions. You can review trends in customer retention, sales figures, and overall business growth at your company. Larger trends can be broken down based on client locations and referral sources, which provides you with an in-depth look at which promotions or marketing vendors are performing the best.


Integrations

MINDBODY integrates with a number of third-party apps and add-ons, including custom mobile apps, marketing tools, consumer networks, and website tools. A few of the most prominent integrations include Constant Contact, Perkville, HealCode, and Listen360.


Pricing

MINDBODY offers multiple pricing tiers, based on the size of the business and the number of clients.

Individual practitioners can use MINDBODY for $30 per month, while small teams and mid-size businesses can expect to spend between $60 and $85 per month. MINDBODY also offers an “Accelerate” plan for businesses focused on bringing clients back more often and increasing revenue through business automation. The “Accelerate” plan costs $145 per month.

Businesses at all pricing tiers are eligible to accept credit card payments online or at the front desk, with transactions automatically linking to the client’s MINDBODY account.


Bottom Line

  • Automated business management for health and wellness professionals
  • Accept bookings and payments through the web
  • Reward frequent clients with discounts and gift cards
  • Sales reports track client trends over time
  • Payment histories are accessible through connected mobile devices

Videos and tutorials

Additional information for Mindbody

Key features of Mindbody

  • App for clients
  • App for staff
  • Appointment scheduling
  • Assessment management
  • Attendance management
  • Attendance reports
  • Auto-responders
  • Automated emails
  • Automated recurring billing
  • Automatic notifications
  • Barcode scanning
  • Billing & invoicing
  • Branded mobile apps
  • Calendar management
  • Calendar sync with Google
  • Class scheduling
  • Client management
  • Client portal
  • Client profles
  • Commission management
  • Compensation management
  • Credit card integration
  • Credit card processing
  • Custom forms
  • Customer accounts
  • Customer database
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import
  • Data import/export
  • Digital signature
  • Document storage
  • Dynamic Pricing
  • Email integration
  • Email templates
  • Email tracking
  • Employee portal
  • Employee profile
  • Employee self service
  • Event calendar
  • Event scheduling
  • Event tracking
  • Facebook appointment booking
  • File management
  • Formula notes
  • HIPAA compliance
  • Hourly employee tracking
  • Incentive programs
  • Inventory tracking
  • Key tags and gift cards
  • Lead capture
  • Marketing tools
  • Membership tools
  • Multi-location
  • Multiple user accounts
  • Online booking
  • POS integration
  • Package tracking
  • Payroll
  • Payroll integration
  • Point of sale
  • Privacy options
  • Promotions management
  • Purchase order management
  • Real time reporting
  • Referral tracking
  • Reminders and follow-ups
  • Remote control
  • Reservations management
  • Retail inventory management
  • Revenue reports
  • Room / equipment scheduling
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Shopping cart
  • Signed agreements
  • Social media integration
  • Staff management
  • Staff permissions
  • Tagging & sorting
  • Task scheduling
  • Template management
  • Third party integration
  • Tracking features
  • Transaction history
  • User photos
  • Waitlists
  • Website integration
View All Features

Benefits

• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see availability and choose what works best for them.

• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.

• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.

• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to historical data, so users get a comprehensive picture of their business as time goes on.

• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. Users can save notes, check their purchase and visit history, and see their payment status.

• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from client profiles, set up promo codes, combine services into discount packages, and track the success of everything.