MINDBODY Software Pricing & Features

MINDBODY

Health & Wellness Business Management Software

3.78/5 (1,274 reviews)

MINDBODY overview

MINDBODY software provides everything you need to bring your long-term vision to life. It starts simple: you organize your day and welcome new clients. Clients arrive at your business and you check them in. Whenever first-timers are looking to join, you ask them to sign a few things quickly with an e-waiver, which saves to their client profile immediately.

As you grow, you shift to planning the day around how everybody’s schedule fits together, and MINDBODY helps you keep track of what each staff member is up to.

Before long, new clients start finding you on the MINDBODY Connect app, and they start booking your services, too. Once that new client becomes a loyal regular, you can set up recurring billing and even have them join your automated referral program, to give them a little incentive for telling their friends about you.

Whenever you catch a free moment between clients, you can review your numbers to see how you’re growing—things like your revenue, sales, attendance and client retention. And because there’s always room to grow, you can use what you learn to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.

And because your brand and services become such a part of your clients’ routine, you can even create a completely tailored mobile app with your branding, so they can have the same experience with you on their phones.

Pricing

Starting from
$129/month
Pricing options
Free trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, Latin America, United Kingdom

Supported languages

English, French, German, Italian, Spanish
MINDBODY screenshot: Generate reports to track monthly sales and revenue, retention, attendance and inventoryMeet MINDBODY SoftwareMINDBODY screenshot: Track client schedules anytime, anywhere via desktop, laptop, tablet or mobileMINDBODY screenshot: Check and manage schedules easily through a color-coded calendarMINDBODY screenshot: Clients can book online through the user's website, or the MINDBODY mobile appMINDBODY screenshot: Gain quick and central access to client detailsMINDBODY screenshot: Manage scheduling, payroll, tips, commissions, inventory and more, from a centralized platform

MINDBODY reviews

Value for money
Features
Ease of use
Customer support
  3.4
  3.8
  3.6
  3.7
William Guillen

MindBody is on its way to becoming something great.

Used daily for 2+ years
Reviewed 2018-09-05
Review Source: Capterra

My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need. I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.

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MINDBODY

Health & Wellness Business Management Software

Amanda Brierty

Things are okay, but they could be better

Used daily for 2+ years
Reviewed 2018-08-30
Review Source: Capterra

Overall. Our experience is a positive one. We certainly have our frustrations and have been met with dead ends on more than one occasion. We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us. -visually, it is simple and appealing -The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved -Mostly it has accommodated the needs of our business

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MINDBODY

Health & Wellness Business Management Software

Chelsey Dewar

Amazing and dissapointing

Used daily for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

Did a great job compiling competitive software services that we need for our business.Very easy to use once you get set up and figure it out how to make it work for your business. Before MindBody changed their software capabilities... again... there was so much flexibility in how to use the software and it has so many very applicable functions for multiple business types. Customer service has ALWAYS been amazing and the interface is very customer friendly. It also has a great app for online booking.

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MINDBODY

Health & Wellness Business Management Software

Terri Fry

I've increased my business 20% in each of the 2 years I've been with MBO.

Used daily for 2+ years
Reviewed 2017-12-10
Review Source: Capterra

MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability. My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like. Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need. The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop. MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.

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MINDBODY

Health & Wellness Business Management Software

Molly Strong

Miracle Software

Used daily for less than 6 months
Reviewed 2017-03-14
Review Source: Capterra

MindBody is the admin assistant I've always needed and could never before afford. In the first three months of using it I DOUBLED my income. My clients can schedule, cancel, reschedule, sign up for classes and pay online- that alone saves me at least two hours a day that I no longer have to be on the phone, I can be working! Or playing with my family, or a million other things rather than sitting on a phone or on email. Just the ability to take credit cards (all of them) increased my pay; there's a feature when the client pays which asks if they want to leave a tip and offers different percentages or a custom amount...and when asked if they want to leave a tip, more people do so! Seriously my average went from 65 to 90 each session. Clients can buy gift cards online and print them out immediately, that's a nice feature for those last minute gift givers, and they are again asked if they want to leave a tip... it's crazy how quickly my income skyrocketed. I'm beyond grateful. OH and the best part. MindBody's customer service. I was actually offered a lower rate with another company (we'll call them Circle so I don't offend the real company) but Circle was terrible. With Circle, I waited fifteen months to get the rate I was promised and I was constantly tossed back and forth in emails and phone calls as Circle passed blame and did nothing to help my business. So I checked out MindBody. And they walked me through the software, the setup, how to use it, they even showed me how to customize everything for my business! We're talking 45 minute phone calls with this awesome customer service associate (Rep- he's so calm and intelligent and researches every question you have) EVERY WEEK until I felt comfortable using MindBody. I was terrified after trying Circle, but MindBody gave me the software, the skills, the customization, the feedback- did I mention you can run reports at any time to figure profit and taxes and such?- and as of today I stand to TRIPLE my income this year. Thank God I didn't give up after Circle. Thank God I found MindBody. I realize I'm typing in stream-of-consciousness, I realize I'm beyond excited, but for a single mother of three running her own business who had learned to live just below the poverty level, to make such a leap in income, to have such powerful and professional software, to have the unwavering support and knowledge base of an entire team of people at MindBody- it's overwhelming. Miracle Software.MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.

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MINDBODY

Health & Wellness Business Management Software

MINDBODY pricing

Starting from
$129/month
Pricing options
Free trial
Subscription

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.
Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.
Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Pricing Comparison

How does MINDBODY compare with other Customer Management apps?

Subscription plan?

MINDBODY



96% of apps offer a
subscription plan

Free trial?

MINDBODY



84% of apps have a
free trial

Free plan?

MINDBODY



27% of apps have a
free plan

Pricing Comparison

Customer Management app prices shown are $/month




MINDBODY Pricing Reviews

Pros
  • It's user friendly.
  • Many features, industry standard
  • the features...the customer support is always so helpful
  • Easy to use and somewhat understand lots of useful information
Cons
  • Price. Too expensive.
  • Expensive, value questionable for its price
  • The Price could be more affordable for start ups.
  • A bit expensive but worth it. Wish it was a wee bit cheaper.
78%
recommended this to a friend or a colleague

MINDBODY features

API
Automatic Notifications
Automatic Reminders
Calendar Management
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Social Media Integration
Third Party Integration

Activity Dashboard (164 other apps)
Activity Tracking (120 other apps)
CRM Integration (110 other apps)
Contact Database (106 other apps)
Custom Fields (126 other apps)
Customizable Branding (146 other apps)
Electronic Payments (112 other apps)
Mobile Integration (117 other apps)
Reporting & Statistics (163 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

3,005 reviews

See all iPhone Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

GetApp Analysis

In the health and wellness industries, the key to business growth has to do with automation. The more business management tasks a fitness studio, spa, or salon can automate, the more time its employees can spend tending to clients’ needs. MINDBODY is a cloud-based business management platform that allows users in the health and wellness industries to offload the burden that comes along with running a thriving business.

Designed for fitness studios, salons, personal trainers, spas, yoga studios, boxing centers, wellness centers, and other businesses in the health industry, MINDBODY has become one of the most recognizable names in cloud-based business management. The MINDBODY platform includes features for marketing, automation, and online booking, and it provides users with tools for generating detailed reports that have to do with monthly sales and revenue, client attendance, and product inventory.


What is MINDBODY?

MINDBODY is a business management and marketing platform designed for users in the health and wellness industries. The cloud-based solution enables businesses to forge deeper connections with clients through online class scheduling, waitlists, reminders, and even automated referral programs. Businesses that use MINDBODY can set up automated recurring billing, as well as create detailed clients profiles. Digital marketing tools also help businesses with new customer acquisition.

The goal of MINDBODY is to help business owners bring their visions to fruition. Organizational features make it easier to manage most day-to-day tasks that go along with owning a business in the health and wellness industries, such as checking-in clients and making sure liabilities waivers are signed. Offloading those basic business management tasks to MINDBODY makes space for business owners and studio managers to spend more time connecting with their clients and growing their businesses.


Who is MINDBODY for?

  • Experience level: All experience levels
  • Industry: Health and wellness industries
  • Business size: Small businesses, mid-size businesses
  • Departments/roles: All departments
  • Budget/point: All budgets
  • Example customers: Jonathan & George Salon, Pilates ProWorks, AdrenalineBarre, Kayosstudio

Main features

Automated Business Management Typical business tasks like payment collection, appointment confirmations, and even payroll processing can be automated with MINDBODY’s business management tools. The cloud-based solution helps its users save time, particularly when it comes to confirming events and appointments with clients via email, text message, or through the web-based platform.

Create profiles for each member of your staff, making sure to enter each employee’s services, prices, and availability. MINDBODY will take the information you’ve entered and use it to automate client scheduling and payment collection. You can even set the maximum number of clients able to enroll in a given class, and create automated waitlists that your clients can join in the hopes of snagging a spot if someone cancels.

Digital Marketing Tools MINDBODY provides marketing tools for both client acquisition and retention. In an effort to attract more business and generate increased referrals, users can send digital promotions and discounts, as well as create digital loyalty programs to reward their most frequent clients.

When you sign up for MINDBODY, your business is automatically listed on the company’s consumer-facing mobile app, which is used by more than 250,000 people. Other marketing features that MINDBODY offers include trackable promo codes, discounted package deals, and gift cards, which you have the option to create and distribute via online channels at any time. You can also use MINDBODY’s platform to send “We Miss You” emails to clients who’ve stopped coming in as frequently.

Online Scheduling Providing clients with a way to book classes or lessons online is one of the smartest things a health-based business can do. MINDBODY”s online scheduling platform can be linked to a business’s existing website or Facebook page. The company’s free mobile app, MINDBODY Connect, allows clients to manage their own schedules (as well as payment histories) from any connected smartphone or tablet.

You can enter the class schedules at your facility, along with the number of available spots in each class and MINDBODY will handle all the heavy lifting related to online scheduling, including offering waitlists to fill spots that open up at the last minute. Advanced features available through MINDBODY’s online scheduling platform include attendance lists, client filtering, and customization options for studios with multiple locations.

Business Reports Studio owners deserve to know whether the business management software they’re using is generating a positive return on investment. MINDBODY makes this process easy by providing its users with the ability to quickly generate detailed reports that track how well they’re meeting defined business goals.

Dig into your own business data by heading to the Reports section in your MINDBODY account. Use the search box to find the data you need by keyword, or browse through basic report descriptions. You can review trends in customer retention, sales figures, and overall business growth at your company. Larger trends can be broken down based on client locations and referral sources, which provides you with an in-depth look at which promotions or marketing vendors are performing the best.


Integrations

MINDBODY integrates with a number of third-party apps and add-ons, including custom mobile apps, marketing tools, consumer networks, and website tools. A few of the most prominent integrations include Constant Contact, Perkville, HealCode, and Listen360.


Pricing

MINDBODY offers multiple pricing tiers, based on the size of the business and the number of clients.

Individual practitioners can use MINDBODY for $30 per month, while small teams and mid-size businesses can expect to spend between $60 and $85 per month. MINDBODY also offers an “Accelerate” plan for businesses focused on bringing clients back more often and increasing revenue through business automation. The “Accelerate” plan costs $145 per month.

Businesses at all pricing tiers are eligible to accept credit card payments online or at the front desk, with transactions automatically linking to the client’s MINDBODY account.


Bottom line

  • Automated business management for health and wellness professionals
  • Accept bookings and payments through the web
  • Reward frequent clients with discounts and gift cards
  • Sales reports track client trends over time
  • Payment histories are accessible through connected mobile devices

Videos and tutorials

Additional information for MINDBODY

Key features of MINDBODY

  • Appointment scheduling
  • Waitlists
  • Reminders and follow-ups
  • Online booking
  • Point of sale
  • Credit card processing
  • Staff management
  • Payroll
  • Membership tools
  • Automated recurring billing
  • Revenue reports
  • Attendance reports
  • Marketing tools
  • Client profles
  • Formula notes
  • App for staff
  • App for clients
  • Branded mobile apps
  • Key tags and gift cards
  • Attendance management
  • Auto-responders
  • Automatic notifications
  • Barcode scanning
  • Billing & invoicing
  • Calendar management
  • Customer database
  • Client portal
  • Custom forms
  • Customer accounts
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import
  • Data import/export
  • Digital signature
  • Document storage
  • Email integration
  • Email templates
  • Email tracking
  • Event calendar
  • Event tracking
  • File management
  • Inventory tracking
  • Lead capture
  • Real time reporting
  • Reservations management
  • Retail inventory management
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Shopping cart
  • Signed agreements
  • Social media integration
  • Task scheduling
  • Template management
  • Third party integration
  • Tracking features
  • Transaction history
  • User photos
  • Website integration
  • Calendar sync with Google
  • Commission management
  • Compensation management
  • Credit card integration
  • Employee profile
  • Employee self service
  • Employee portal
  • HIPAA compliance
  • Incentive programs
  • Multi-location
  • Multiple user accounts
  • Payroll integration
  • POS integration
  • Privacy options
  • Purchase order management
  • Referral tracking
  • Remote control
  • Sales reporting
  • Sales tracking
  • SMS integration
  • Class scheduling
  • Package tracking
  • Client management
  • Room / equipment scheduling
  • Automated emails
  • Event scheduling
  • Facebook appointment booking
  • Promotions management
  • Tagging & sorting
  • Assessment management
  • Hourly employee tracking
  • Staff permissions
  • Dynamic Pricing

Benefits

• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see your availability and choose what works best for them.

• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.

• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.

• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to your historical data, so you get a comprehensive picture of your business as time goes on.

• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. You can save notes, check their purchase and visit history, and see their payment status.

• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from your client profiles, set up promo codes, combine your services into discount packages—and track the success of everything so you know what’s most effective.